10,463 Hospitality Consulting jobs in Kenya

Company Description

Southern Cross Safaris crafts unforgettable journeys through Kenya's breathtaking landscapes. With over 60 years of experience, we blend luxury, adventure, and sustainability to create authentic safari experiences. We aim to connect our guests to the heart of Africa, promote conservation, and make lasting memories.

The Role:

We're seeking a friendly and experienced
Reservation Manager
to lead our reservations department. This is a hands-on role where you'll work closely with our team, suppliers, and guests to ensure every booking runs smoothly — from the initial inquiry to the final safari adventure.

What You'll Be Doing:

• Leading, mentoring, and supporting the reservations team.
• Handling enquiries and complex or VIP itineraries and ensuring every detail is right.
• Building strong relationships with camps, lodges, and partners to secure the best options for our guests.
• Streamlining processes to keep things running smoothly and efficiently.
• Preparing booking and sales reports to share with management.
• Jumping in to solve challenges quickly and keep guests happy.
• Working alongside the sales team to create tailor-made itineraries and quotes.

What We're Looking For:

• 3–5 years' experience in a reservations, operations, or safari planning role (tour operator experience is a big plus).
• Good knowledge of safari destinations, products, and suppliers across East Africa.
• Someone who loves working with people, builds strong relationships, and leads with positivity.
• Organised and detail-focused, with experience using reservations systems and Microsoft Office.
• Calm and resourceful, even when things get busy.

Why You'll Love Working With Us:

• Be part of a passionate, experienced, and friendly team.
• Competitive salary and benefits package.
• Opportunities to grow and develop your career in the safari industry.
• A supportive and welcoming work environment where your ideas and contributions really matter.

How to Apply:

If this sounds like the perfect next step for you, send your CV and a short cover letter to

by
October 8, 2025
.

We can't wait to meet you and welcome you to the Southern Cross Safaris family

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Job Description

We are currently seeking a
Reservations Manager
to join our vibrant team. At RHG, we are in search of individuals who go beyond the resume – those with character, skills, talents, and a passion for creating memorable experiences. We value mindset as pivotal: anticipating guest needs, supporting your department, and consistently delivering memorable experiences.

We are dedicated to nurturing and growing talent, offering pathways for advancement, and fostering a culture of continuous learning.

As a
Reservations Manager
, you embody a unique blend of precision, efficiency, and a customer-centric approach, elevating our Reservations Team. This role combines leadership with strategic thinking, requiring hands-on expertise in systems such as
Amadeus
,
Lighthouse
, and
Pulse
, along with a strong understanding of revenue optimization, inventory control, and market analysis

Key Responsibilities

• Oversee day-to-day operations of the reservations department across all booking channels (phone, email, OTAs, GDS, ).
• Ensure data integrity, accurate inventory management, and proper allocation of room types across all platforms.
• Maintain rate parity and content accuracy across OTAs, GDS, and CRS platforms.
• Supervise and support the team in handling guest inquiries, special requests, and group blocks.
• Monitor booking pace, lead times, and cancellation patterns to identify opportunities and risks.
• Utilize
  STR,
  Lighthouse
  and
  Pulse
  to track competitor pricing, demand trends, and forecast accuracy.
• Support and execute revenue strategies in collaboration with the Revenue Manager.
• Load and manage rates, packages, and promotions across Amadeus CRS and PMS platforms.
• Act as the department lead for system-related matters involving
  Amadeus
  ,
  Pulse
  , and
  Lighthouse
  .
• Lead, coach, and motivate the reservations team to meet performance targets and customer service excellence.
• Conduct regular team meetings, training, and one-on-one sessions to support development.
• Coordinate cross-departmentally with Sales, Front Office, Revenue, and Marketing to align on business goals.
• Generate daily, weekly, and monthly reports on booking trends, channel mix, conversion, ADR, and RevPAR.
• Provide recommendations based on data to improve conversion rates and minimize revenue leakage.
• Prepare and contribute to forecasting, budgeting, and business planning processes.
• Ensure compliance with Radisson brand standards, SOPs, and audit requirements.

Qualifications

• Minimum 4–5 years of experience in hotel reservations or revenue management.
• Degree or diploma in Hospitality Management.
• Certifications in Revenue or Reservations Systems (Amadeus, OTA Insight) are an advantage.
• Strong supervisory and managerial skills with a hands-on approach and lead-by-example work style.
• Commitment to delivering exceptional guest service with a passion for the hospitality industry.
• Ability to find creative solutions with proven problem- solving capabilities offering support where required.
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy.

Additional Information

Why Join Radisson Hotel Group?

Live the Magic of Hospitality -
Be part of a team that creates
exceptional experiences and memorable moments
every day. Let your
Yes I Can
spirit shine as you bring hospitality to life.

Build a Great Career -
No matter your background or experience, we invest in your
growth, learning, and career development
—helping you reach your full potential.

Experience the Team Spirit -
Join a workplace that's
inclusive, fun, and meaningful
. We celebrate diversity, support one another and foster a sense of belonging through our
Employee Resource Groups and inclusion initiatives
.

Lead with Your Ambition -
Your ideas, passion and drive matter We empower you to
make a difference
—in hospitality, your community and beyond.

Enjoy Global & Local Perks -
No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding

Join us in shaping the future of hospitality
If you're ready to
bring your talent, energy, and passion
, we'd love to hear from you.

Apply now and let's make every moment matter.

We welcome applicants from all
backgrounds, abilities, and experiences
. If you need any adjustments during the application process, please let us know.

• Develop and implement operational strategies to enhance remote guest services and support.
• Manage, train, and mentor a dispersed team of customer service representatives and operational staff.
• Oversee the day-to-day operations of virtual guest support channels, including online booking, inquiries, and issue resolution.
• Establish and monitor key performance indicators (KPIs) to measure service quality, efficiency, and guest satisfaction.
• Implement and refine standard operating procedures (SOPs) for all remote service functions.
• Collaborate with technology and product teams to leverage digital tools for service delivery.
• Manage budgets and resources allocated to remote operations.
• Ensure compliance with all hospitality standards, safety regulations, and company policies.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Handle escalated guest complaints and ensure timely and satisfactory resolutions.
• Foster a culture of service excellence and continuous improvement within the remote team.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 7 years of progressive experience in hotel or hospitality operations management.
• Proven experience in managing remote teams and operations.
• Strong understanding of guest service principles and best practices.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in hotel management software and CRM systems.
• Ability to analyze data, identify trends, and make informed decisions.
• Strategic thinking and problem-solving capabilities.
• Experience in budget management and resource allocation.
• Adaptability and resilience in a fast-paced, remote work environment.

• Oversee the day-to-day operations of remote tourism services, ensuring seamless guest experiences.
• Manage and coordinate with a network of local service providers, vendors, and partners.
• Develop and implement operational strategies to enhance service quality and efficiency.
• Monitor service delivery and address any issues or complaints promptly and effectively.
• Ensure compliance with health, safety, and tourism regulations.
• Optimize resource allocation and manage operational budgets.
• Develop and refine standard operating procedures (SOPs) for all service-related activities.
• Analyze operational data to identify areas for improvement and implement corrective actions.
• Foster strong relationships with service providers to ensure high standards are maintained.
• Manage emergency response protocols and ensure timely resolution of unforeseen incidents.
• Train and guide remote support staff to ensure consistent service delivery.
• Prepare regular operational reports for senior management.
• Contribute to the development of new service offerings and operational enhancements.

• Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
• Minimum of 4-6 years of experience in operations management, preferably within the tourism or hospitality industry.
• Proven ability to manage remote teams and coordinate complex logistical operations.
• Strong understanding of customer service principles and experience in quality management.
• Excellent problem-solving, decision-making, and conflict-resolution skills.
• Proficiency in operational planning and execution.
• Strong vendor management and negotiation skills.
• Excellent communication, interpersonal, and organizational abilities.
• Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
• Familiarity with booking systems and customer relationship management (CRM) software.
• Experience in managing remote work operations is highly desirable.
• A passion for travel and providing outstanding guest experiences.

• Develop and implement strategic plans for sports and leisure programs, aligning with organizational goals.
• Manage program budgets, ensuring financial objectives are met and resources are allocated effectively.
• Oversee the planning and execution of sports events, recreational activities, and leisure workshops.
• Recruit, train, and manage a team of program facilitators, coaches, and volunteers.
• Ensure the delivery of high-quality, engaging, and safe program experiences for all participants.
• Develop marketing and communication strategies to promote program participation and community engagement.
• Monitor program performance, collect feedback, and implement improvements based on data and participant input.
• Establish and maintain partnerships with relevant sports organizations, community groups, and vendors.
• Manage online platforms and digital tools for program delivery and community interaction.
• Stay current with emerging trends and best practices in sports and leisure management.

• Bachelor's degree in Sports Management, Recreation Management, Leisure Studies, or a related field. A Master's degree is a plus.
• Minimum of 6 years of experience in program management, with a significant focus on sports and leisure.
• Proven experience in event planning, budget management, and team leadership.
• Strong understanding of different sports disciplines and recreational activities.
• Excellent communication, interpersonal, and organizational skills.
• Demonstrated ability to work independently, manage multiple priorities, and thrive in a remote work environment.
• Experience with digital platforms for program delivery and community engagement.
• Passion for promoting health, wellness, and active lifestyles.

• Developing and implementing dynamic pricing strategies for all room types and market segments.
• Forecasting room demand, occupancy levels, and potential revenue on a daily, weekly, and monthly basis.
• Analyzing market trends, competitor pricing, and historical data to identify opportunities and risks.
• Managing inventory and controlling room rates across all distribution channels to ensure optimal positioning.
• Collaborating with sales, marketing, and operations teams to align revenue strategies with overall business objectives.
• Monitoring and analyzing key performance indicators (KPIs) such as ADR, RevPAR, and occupancy rate.
• Developing and executing promotional offers and packages to drive incremental revenue.
• Preparing regular revenue performance reports and presenting findings to senior management.
• Identifying new revenue streams and opportunities for upselling and cross-selling.
• Ensuring the effective use of revenue management systems and tools.
• Conducting competitive analysis to stay ahead of market dynamics.
• Developing strategies to mitigate the impact of seasonality and external market factors.
• Leading virtual training sessions for property teams on revenue management best practices.
• Maintaining strong relationships with online travel agencies (OTAs) and other distribution partners.
• Contributing to the annual budgeting and forecasting process.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Minimum of 5 years of experience in revenue management, preferably within the luxury hotel sector.
• Proven track record of successfully increasing room revenue and RevPAR.
• In-depth knowledge of revenue management principles, forecasting techniques, and pricing strategies.
• Proficiency with hotel property management systems (PMS) and revenue management software (e.g., IDeaS, Duetto).
• Strong analytical and quantitative skills, with the ability to interpret complex data.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work independently, manage multiple properties, and thrive in a remote work environment.
• Strategic thinker with a proactive approach to problem-solving.
• Familiarity with online distribution channels and OTAs.
• High attention to detail and commitment to accuracy.
• Experience in developing and executing marketing promotions.

• Develop, implement, and enforce comprehensive housekeeping and sanitation policies and procedures.
• Manage and lead a remote team of housekeeping staff, providing training, motivation, and performance feedback.
• Oversee inventory management for all cleaning supplies, equipment, and linens, ensuring cost-effectiveness and availability.
• Conduct regular remote inspections and audits to ensure cleanliness and safety standards are met across all locations.
• Respond promptly and effectively to any cleaning or sanitation-related issues or emergencies.
• Develop and manage housekeeping budgets, controlling costs without compromising quality.
• Ensure compliance with all local and national health, safety, and sanitation regulations.
• Collaborate with other departments to coordinate housekeeping services and address guest needs.
• Implement sustainable cleaning practices and waste management initiatives.
• Utilize technology and communication tools to effectively manage and monitor remote operations and staff.
• Analyze performance metrics and implement strategies for continuous improvement in housekeeping services.
• Maintain high levels of guest satisfaction through exceptional service delivery.

• Proven experience in housekeeping management, preferably in a multi-location or hospitality setting.
• Demonstrated ability to manage and lead remote teams effectively.
• Strong understanding of cleaning techniques, sanitation standards, and health and safety regulations.
• Excellent organizational, time management, and problem-solving skills.
• Proficiency in using remote collaboration and management software.
• Ability to develop and manage budgets.
• Exceptional communication and interpersonal skills.
• A proactive approach to identifying and resolving issues.
• Detail-oriented with a commitment to maintaining high standards.
• Experience in the hospitality or healthcare sector is a plus.

• Develop and implement operational strategies to enhance guest satisfaction, safety, and efficiency.
• Oversee day-to-day operations, including activity scheduling, resource allocation, and staff management.
• Ensure strict adherence to all health, safety, and environmental regulations and best practices.
• Recruit, train, and manage a team of operational staff, fostering a positive and high-performance work culture.
• Manage budgets, control costs, and identify opportunities for revenue enhancement.
• Develop and maintain strong relationships with suppliers, partners, and local authorities.
• Oversee equipment maintenance and inventory management to ensure optimal functionality and safety.
• Implement quality control measures and gather customer feedback to drive continuous improvement.
• Plan and execute special events or new adventure offerings.
• Respond effectively to emergencies and manage crisis situations.
• Utilize remote management tools and communication platforms to effectively oversee operations.
• Conduct regular virtual performance reviews and provide ongoing coaching to the team.

• Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Minimum of 7 years of experience in operations management within the leisure, hospitality, or adventure tourism industry.
• Proven experience in managing teams and budgets effectively.
• In-depth knowledge of adventure tourism operations, safety protocols, and risk management.
• Strong understanding of customer service principles and guest experience management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to problem-solve and make sound decisions under pressure.
• Proficiency in using operational management software and remote collaboration tools.
• Ability to work independently, manage time effectively, and maintain high standards in a remote role.
• First Aid and CPR certifications required; relevant adventure activity certifications are a plus.