1 jobs in Southern Cross Safaris
Reservations Manager
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Job Description
Company Description
Southern Cross Safaris crafts unforgettable journeys through Kenya's breathtaking landscapes. With over 60 years of experience, we blend luxury, adventure, and sustainability to create authentic safari experiences. We aim to connect our guests to the heart of Africa, promote conservation, and make lasting memories.
The Role:
We're seeking a friendly and experienced
Reservation Manager
to lead our reservations department. This is a hands-on role where you'll work closely with our team, suppliers, and guests to ensure every booking runs smoothly — from the initial inquiry to the final safari adventure.
What You'll Be Doing:
- Leading, mentoring, and supporting the reservations team.
- Handling enquiries and complex or VIP itineraries and ensuring every detail is right.
- Building strong relationships with camps, lodges, and partners to secure the best options for our guests.
- Streamlining processes to keep things running smoothly and efficiently.
- Preparing booking and sales reports to share with management.
- Jumping in to solve challenges quickly and keep guests happy.
- Working alongside the sales team to create tailor-made itineraries and quotes.
What We're Looking For:
- 3–5 years' experience in a reservations, operations, or safari planning role (tour operator experience is a big plus).
- Good knowledge of safari destinations, products, and suppliers across East Africa.
- Someone who loves working with people, builds strong relationships, and leads with positivity.
- Organised and detail-focused, with experience using reservations systems and Microsoft Office.
- Calm and resourceful, even when things get busy.
Why You'll Love Working With Us:
- Be part of a passionate, experienced, and friendly team.
- Competitive salary and benefits package.
- Opportunities to grow and develop your career in the safari industry.
- A supportive and welcoming work environment where your ideas and contributions really matter.
How to Apply:
If this sounds like the perfect next step for you, send your CV and a short cover letter to
by
October 8, 2025
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We can't wait to meet you and welcome you to the Southern Cross Safaris family