1,847 Customer Service Agent jobs in Kenya

Smoothtel & Data Solutions Ltd. is seeking a Front Office Customer Service Agent to cover a 4-month contract. The ideal candidate will have 2–3 years' experience in a fast-paced ICT environment, excellent communication skills, and the ability to handle clients and administrative tasks with professionalism.

Key Responsibilities:

• Manage reception and client inquiries (calls, emails, walk-ins).
• Provide front office and administrative support.
• Ensure smooth coordination between clients and internal teams.

Qualifications:

• Diploma/Certificate in Business Administration, Customer Service, or related field.
• 2–3 years' experience in a customer-facing/front office role.
• Strong interpersonal and organizational skills.
• Proficient in MS Office and office equipment.

Contract Duration:
 4 Months

Send your CV & Cover Letter to:

 before
COB 8/09/2025

• Performing advanced facial treatments, peels, microdermabrasion, and other aesthetic services.
• Conducting thorough client consultations to assess skin needs and recommend appropriate treatments.
• Developing and implementing personalized skincare plans for clients.
• Building and maintaining strong, long-term client relationships.
• Managing client bookings, inquiries, and feedback effectively.
• Educating clients on skincare products and home care regimens.
• Staying current with the latest advancements in aesthetic treatments and skincare technology.
• Mentoring and training junior aestheticians.
• Ensuring adherence to all health, safety, and sanitation protocols.
• Contributing to service menu development and operational improvements.

• Professional certification in Aesthetics from a recognized institution.
• Minimum of 5 years of experience as a practicing Aesthetician.
• Proven experience in client relationship management and sales.
• In-depth knowledge of dermatological principles and skincare products.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work effectively both independently and as part of a team.
• Experience with laser treatments, chemical peels, and other advanced procedures is a plus.
• A genuine passion for the beauty and wellness industry.

• Perform advanced facial treatments, including microdermabrasion, chemical peels, and laser therapies (where applicable and certified).
• Conduct in-depth skin analysis and provide personalized recommendations for treatments and home care routines.
• Educate clients on skincare ingredients, product benefits, and lifestyle adjustments for optimal skin health.
• Build and maintain strong, long-term relationships with clients through exceptional communication and service.
• Manage client appointments, follow-ups, and ensure a seamless client experience from consultation to post-treatment.
• Stay abreast of the latest trends, techniques, and product innovations in the beauty and wellness industry.
• Contribute to the development of new service offerings and treatment protocols.
• Maintain meticulous client records and ensure compliance with all relevant health and safety regulations.
• Collaborate effectively with remote team members to achieve departmental and organizational goals.
• Utilize virtual communication tools for client consultations, follow-ups, and team meetings.

• Certified Aesthetician with a recognized diploma or degree in cosmetology or a related field.
• Minimum of 5 years of progressive experience in a similar role, preferably with a focus on advanced treatments.
• Proven ability to build and retain a loyal client base.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in using virtual communication and consultation platforms.
• Strong knowledge of skincare ingredients, product formulations, and treatment modalities.
• Ability to work independently, manage time effectively, and maintain high standards in a remote setting.
• A passion for continuous learning and professional development in the beauty and wellness sector.

• Conduct in-depth virtual consultations to assess client skin concerns and recommend personalized treatment plans.
• Perform and guide clients through advanced skincare treatments and protocols remotely.
• Develop and maintain client records, ensuring privacy and accuracy.
• Educate clients on skincare best practices, product recommendations, and lifestyle adjustments.
• Manage client appointment scheduling, rescheduling, and follow-up communications.
• Build and nurture strong client relationships, fostering loyalty and encouraging referrals.
• Address client inquiries and concerns promptly and professionally, ensuring a high level of satisfaction.
• Stay current with the latest trends, technologies, and products in the beauty and wellness industry.
• Collaborate with the marketing team on content creation and client engagement strategies.
• Train and mentor new remote aesthetic team members on treatment protocols and client service standards.
• Achieve client retention and satisfaction targets in a virtual environment.
• Ensure compliance with all relevant health and safety regulations in remote service delivery.

• Certified Aesthetician with a minimum of 5 years of experience in a clinical or high-end spa setting.
• Strong knowledge of various skin types, conditions, and treatment modalities.
• Proven experience in client consultation and relationship management.
• Excellent communication, active listening, and interpersonal skills.
• Proficiency in using virtual consultation tools and CRM software.
• Ability to work independently, manage time effectively, and maintain high levels of professionalism in a remote setting.
• Passion for beauty, wellness, and client success.
• Additional certifications in specialized treatments (e.g., laser, advanced peels) are highly desirable.
• A strong understanding of digital marketing and social media engagement is a plus.

• Provide first-level technical support to customers via phone, email, and chat channels.
• Troubleshoot and diagnose software issues, hardware problems, and connectivity issues.
• Guide customers through step-by-step solutions for common technical challenges.
• Escalate complex issues to higher-level support teams with accurate documentation.
• Maintain detailed records of customer interactions, issues, and resolutions in the CRM system.
• Contribute to the development and maintenance of the knowledge base with clear, concise troubleshooting articles.
• Identify trends in customer support requests and report them to relevant departments for product improvement.
• Ensure customer satisfaction by providing friendly, efficient, and effective support.
• Adhere to service level agreements (SLAs) for response and resolution times.
• Stay informed about product updates and new features to provide accurate support.

• Previous experience in a customer service or technical support role is essential.
• Familiarity with common operating systems (Windows, macOS) and software applications.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly and concisely.
• Strong problem-solving abilities and a logical approach to troubleshooting.
• Patience, empathy, and a genuine desire to help customers.
• Proficiency in using helpdesk software and CRM systems.
• Ability to manage time effectively and multitask in a fast-paced, remote environment.
• A reliable internet connection and a dedicated, quiet workspace.
• Must be able to collaborate with team members remotely, conceptually linked to Mlolongo, Machakos, KE .
• Basic understanding of networking concepts is a plus.

We embrace passionate Team Members who consistently display our values: United, Informative, Approachable, Caring and Transparent. We are united in our collective effort to achieve member goals and proactively provide solutions tailored to individual Member needs. We are committed to ensuring that each Member receives a positive service experience and trusted financial advice. Join the Nuvision Team today Let us be part of your career journey

Sign-on bonus available for eligible external applicants Contact us today to learn more
The primary role of the Member Contact Center Representative I is to provide exemplary service to Credit Union via all manners and methods of contact, including but not limited to phones, e-mail, web channels, mail, and facsimile. Under general supervision, the MCC Rep I performs a wide variety of duties related to member service such as processing deposits and withdrawals, reviewing account information and credit/card transactions, processing loan payments, providing basic online banking support, etc. This position supports all of the Credit Union depository and lending products and works to achieve cross-sell goals established by the Credit Union. MCC Rep I's are generally on the phone in a queue the entire day and responsible for adhering to their assigned schedule to ensure member service standards are met and exceeded. This role's focus is the member experience and is expected to represent Nuvision Credit Union in a positive and professional manner at all times, showing mutual respect while working with and collaborating with others to build strong relationships internally within the organization and externally with our members. This means supporting the Credit Union goals and Core Values. They must maintain confidentiality with member information, pay attention to detail, ensure accuracy, demonstrate sound judgment, and act with tact and diplomacy.

Responsibilities

• Responsible for providing efficient and timely service to the membership via phone, mail, facsimile, as applicable. Provides basic member service transactions, with quality and accuracy.
• Consults with members. Identifies needs, offers solutions, and follows up on any pending transactions. Holds conversations that matter with members either in person or over the phone.
• Recommends other products and services such as ancillary products as appropriate from having conversations that matter with members.
• Performs various duties including but not limited to: Opening all new Member Accounts; Savings, Checking, Money Market, Trust, Certificates, and IRA. Completes all appropriate forms such as Account Cards, Certificate Application and Agreement, Trust Application and Agreement, and Certificate of Trust. Recommends other products and services as appropriate from having conversations that matter with members.
• Performs a wide variety of account maintenance including but not limited to changes of address, name changes, adding/updating account set up, adding/updating joint owners, adding/updating beneficiaries, closing accounts, processing deceased accounts and notary services.
• Identifies and reports any suspicious behavior or suspected fraud activity.
• Completes all required training and compliance modules.
• Treats all co-workers and members with respect.
• Supports and participates in continuous improvement activities.
• Represents the Credit Union in a positive and professional manner.
• Maintains member and other sensitive information with confidentiality.
• Other related duties as assigned.

Qualifications

• 1 year retail experience with a proven track record in meeting and or exceeding service and sales goals.
• Basic understanding of financial products and services
• Professional verbal skills and etiquette
• Competent computer knowledge and proficiency in Microsoft applications (Word, Outlook and Excel), remote signing and ability to work and operate a webcam
• Excellent follow up
• Strong interpersonal skills with the ability to effectively listen, understand, and anticipate member needs
• Excellent Written skills (Email) – Grammar and Spelling
• Member service and organizational skills
• Work well with other departments – Team player
• Genuine interest in helping members through Conversations that Matter and have an empathetic and caring nature
• Willingness to make a difference
• Personable and professional

Education

• High School Diploma or equivalent

Website:

Pay scale by applicable geographic location:

• Alaska: Min-$20.00 Mid-$4.31 Max- 29.17
• Arizona: Min- 16.77 Mid- 20.96 Max- 25.15
• Nevada: Min- 17.15 Mid- 21.44 Max- 25.73
• Texas: Min- 16.14 Mid- 20.18 Max- 24.22
• Washington: Min- 20.00 Mid- 24.35 Max- 29.23
• Wyoming: Min- 16.53 Mid- 20.67 Max- 24.80

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and applicable experience within the industry, job related training/education, etc.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Flexible Spending Account
• 401(k) Matching
• Paid Time Off
• Training Provided
• Tuition Reimbursement