825 Customer Retention jobs in Nairobi

If you're here, it's because you're looking for an
exciting ride
.

A ride that will fuel up your ambitions to take on a
new challenge and stretch yourself beyond your comfort zone.
We'll deliver a
non-vanilla culture built on talent, where we work to amplify the impact on millions of people
, paving the way forward together.

Not your usual app
. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries.

Together we revolutionise the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique?
Our culture and strong values.
Our career development philosophy.
Our commitment to being a force for good.
We have a vision:
Building the largest marketplace in your city, to give access to anything in minutes.
And this is where your ride starts.

THE JOURNEY

• Build and maintain relationships with Top Glovo's Partners in the country - establish excellent relationships through consistent and proactive communication, identifying their needs and building engagement (meetings and business reviews)
• Draw and execute plans, making your partners grow through deep technical understanding of Q-commerce delivery model, marketing activations and assortment performance (e.g., selling items, Average Order Value, Conversion Rate, etc.)
• Be responsible for our partners business performance, analyze their main KPIs and ensure growth
• Prepare reports and dashboards to present to partners / use as source of operational improvements
• Get feedback from our partners and translate it into product, marketing and operations improvement
• Onboard new partners on our platform by providing them all the necessary tools and information
• Meet monthly and quarterly objectives defined by the company
• Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference
• Report to the Head of Q-commerce

What You Will Bring To The Ride

• 5+ years of experience in managing large corporate accounts, with multiple stakeholders and objectives
• Knowledge of the Retail & Grocery industry is a significant plus
• Passion for technology, tools, and technical solutions to problems is highly appreciated
• Proactive, organized, and obsessed with detail and accuracy
• Problem solving with high analytical and commercial skills
• Have excellent communication and negotiation skills
• Autonomous and self motivated who is able to work in a highly demanding environment
• Computer literate; good knowledge of Google Docs, MS Office and Salesforce
• Full proficiency in English is a must

Individuals representing diverse profiles,
and abilities,
encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there
Skills can be learned, and embracing diversity is invaluable.
We Believe Driven Talent Deserves

• An enticing equity plan that lets you own a piece of the action.
• Top-notch private health insurance to keep you at your peak.
• Monthly Glovo credit to satisfy your cravings
• Discounts on transportation, food, and even kindergarten expenses.
• Discounted gym memberships to keep you energized.
• Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year
• Enhanced parental leave, and office-based nursery.
• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds - all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our Linkedin and website

About Piedmont Global
Piedmont Global is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.

Position Summary
The Accounts Receivable Lead will be responsible for managing the account receivable function, ensuring timely and accurate processing of invoices and payments, and supporting the financial health of the company. You will need to maintain spreadsheets and databases of valuable information. You will be supervising all routine activities like maintaining the general ledger and processing invoices on time. You will collaborate with our internal teams, assist in process improvements, and contribute to the overall success of PGLS. This position will be working closely with the Nairobi and US teams, and will be reporting to accounting leadership at corporate headquarters in Arlington, VA.

Job Responsibilities
Responsibilities include but are not limited to the following:

• Maintain accuracy in all financial reporting procedures
• Ensure the accounts receivable and the company's financial obligations are met efficiently
• Train, mentor and supervise Accounts Receivable Team Members
• Oversee the accounts receivable process, including the creation and distribution of customer invoices and ensure accurate and timely billing.
• Handle incoming customer payments, post payments accurately in the accounting system and reconcile discrepancies.
• Monitor overdue accounts, contact customers for outstanding payments, and maintain communication to resolve outstanding issues.
• Assess customer creditworthiness and establish credit limits, while continuously evaluating and updating credit terms.
• Regularly reconcile accounts to ensure accuracy and resolve discrepancies.
• Prepare and maintain accounts receivable reports, aging analyses, and financial data for management and reporting purposes.
• Identify opportunities for process improvements, automation, and efficiency in the accounts receivable function.
• Provide exceptional customer service to internal and external stakeholders by addressing inquiries, resolving issues, and maintaining positive relationships.
• Maintains and updates customer files, including name or address changes, mergers, or mailing attentions
• Reviews files to identify delinquent accounts; drafts correspondence for past-due accounts and collections, and contacts delinquent account holders to request payment
• Work closely with the accounting team, sales, and other departments to ensure a seamless workflow and accurate financial reporting.
• Ensure compliance with company policies and relevant accounting

standards.

• Compile data and schedules required for reviews, audits and tax filings
• Provide support on ad-hoc projects and reporting requests
• Other related duties as assigned

Qualifications

• Bachelor's degree in accounting, Finance, or a related field.
• 5+ years of experience in accounts receivable or related financial roles.
• Strong knowledge of accounting principles and accounts receivable processes.
• General Ledger accounting and sub ledgers reconciliation experience
• Ability to learn and operate multiple systems as needed and work in a team environment
• Possess the organizational, verbal, written and interpersonal skills necessary to interact effectively with all levels of personnel.
• Excellent managerial and leadership skills
• Proficiency in accounting software and Microsoft Excel.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and in a team.
• Prior experience in credit management and collections is a plus.
• Must have substantial ERP AR system experience, Microsoft Business Central expense is preferred
• Knowledge of GAAP and financial regulations.
• Ability to adapt to a changing work environment and be open to process improvements.
• Customer-oriented mindset with a focus on maintaining positive relationships
• Ability to work effectively as part of a distributed team

Benefits
Piedmont Global has a wide variety of benefits, including health, pension, and a flexible work schedule.

*Location *
Onsite in Nairobi

Review and verify invoices and check requests

Match invoices to purchase orders and/or receipts

Enter and upload invoices into the accounting system

Track expenses and process expense reports

Prepare and perform check runs, electronic payments, and wire transfers

Reconcile accounts payable transactions

Monitor accounts to ensure payments are up to date

Research and resolve invoice discrepancies and issues

Maintain vendor files and respond to vendor inquiries

Assist with month-end closing and reporting

Prepare analysis of accounts and produce monthly reports

Assist with audits, including providing necessary documentation

Location:
Nairobi, Kenya |
Reports to:
Financial Controller

Join Our Team as a Financial Accountant – Accounts Payable

At
M-KOPA
, we're transforming the way people access energy, finance, and technology across Africa. We're looking for a
Financial Accountant – Accounts Payable
who thrives on accuracy, process excellence, and collaboration. This is your opportunity to play a pivotal role in keeping our operations seamless while contributing to a mission-driven organization

Why This Role is Exciting

• Impact: Directly manage vendor and internal payments that support business growth.
• Collaboration: Work closely with cross-functional teams and key vendors to ensure smooth operations.
• Professional Growth: Gain hands-on experience with advanced financial systems (Dynamics 365) and reporting processes.
• Excellence: Join a team that values precision, compliance, and continuous improvement.

Your Responsibilities
Vendor Invoice Processing & Payments

• Review, verify, and process vendor invoices accurately and on time.
• Match purchase orders with invoices and documentation to ensure accuracy.
• Prepare weekly payment files with supporting documentation.

Accounts Payable Substantiation

• Investigate and resolve discrepancies between vendor statements and company records.
• Conduct bi-weekly vendor reconciliations and clean up historical purchase orders.

Vendor & Internal Management

• Handle vendor inquiries, disputes, and documentation requests.
• Process staff advances, expense claims, cash payments, and corporate top-ups.
• Build and maintain strong relationships with vendors to support smooth transactions.

Month-End & Reporting

• Provide accounts payable data for financial statements and reconcile bank accounts.

Training & Ad Hoc Duties

• Train staff on expense and purchase order processes.
• Support finance team with purchase order requests and reporting.

Who You Are

• Bachelor's degree in Accounting, Finance, or a related field. CPA preferred.
• Proficient in accounting software (Dynamics 365, SAP, QuickBooks) and Excel.
• High attention to detail and accuracy in financial reporting.
• Strong communicator with excellent organizational skills.
• Collaborative, proactive, and solution-oriented.

Ready to Apply?
If you are passionate about finance, process excellence, and making a real impact,
we want to hear from you Apply today and join the M-KOPA family in Nairobi.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Company Description

Fast Choice Limited Kenya specializes in the importation, manufacturing, dealership, and distribution of high-quality office furniture. Our extensive product range includes executive desks, chairs, conference tables, reception desks, file storage cabinets, workstations, office sofas, clerical desks and chairs, safe deposit boxes, and bulk filers. We are committed to providing top-notch office furniture to meet varying business needs in Kenya.

Role Description

This is a full-time on-site role for an Accounts Payable Accountant, based in Nairobi County, Kenya. The Accounts Payable Accountant will be responsible for processing invoices, reconciling accounts, and managing finance and accounting tasks. The role requires meticulous attention to detail to ensure accurate and timely payment of invoices and management of financial records.

Qualifications

• Finance and Accounting skills
• Experience in Account Reconciliation
• Skills in Invoice Processing and Invoicing
• Strong analytical and problem-solving skills
• Excellent organizational and time management skills
• Proficiency with accounting software and MS Office
• Bachelor's degree in Finance, Accounting, or related field
• Professional certification such as CPA or ACCA is a plus
• Ability to work independently and as part of a team

VACANCY ANNOUNCEMENT

___

We're Hiring: Accounts Receivable Officer

Location: Nairobi, Kenya

Employment Type: Full-Time

Posted On: 26th August 2025

Department: Accounts

Reports To: Senior Accountant

___

About the Role

We're looking for a detail-oriented and proactive Accounts Receivable Officer to join our Accounts team in Nairobi. The ideal candidate will be responsible for managing billing, collections, customer account reconciliation, and ensuring that all receivables' processes are accurate, compliant, and timely. If you thrive in a fast-paced environment and are passionate about delivering exceptional financial service — we'd love to hear from you

___

Key Responsibilities

Billing & Invoicing

• Issue invoices upon receipt of orders from sales representatives or walk-in customers.

• Prepare credit notes for returned goods with proper approvals and documentation.

Sales & Customer Support

• Facilitate creation of new customer accounts upon approval.

• Respond to customer inquiries regarding products, pricing, and payment terms.

• Support field sales team with customer and pricing information.

Receivables & Account Management

• Maintain accurate customer records, including payment histories and balances.

• Reconcile customer accounts and resolve discrepancies.

• Record cheque payments and notify the team of bounced cheques for follow-up.

Collections

• Follow up on overdue accounts and ensure timely collections.

• Negotiate payment terms where applicable while maintaining customer satisfaction.

Reporting & Analysis

• Prepare aging reports, cash forecasts, and debt reports.

• Recommend process improvements based on receivables trends.

Customer Service Standards

• Ensure smooth and professional service delivery experiences for customers.

Compliance

• Ensure adherence to accounting standards, company policies, and legal requirements.

___

Qualifications & Experience

Education:

• Bachelor's Degree in Accounting, Finance, or Business Administration.

• CPA Part II or higher is an added advantage.

Experience:

• Minimum 2 years of relevant experience in accounting or finance, preferably in accounts receivable.

Skills & Competencies:

• Proficiency in Microsoft Office (especially Excel).

• Strong analytical, communication, and organizational skills.

• Ability to meet deadlines with minimal supervision.

• High attention to detail and accuracy.

Personal Attributes:

• Integrity and professionalism.

• Customer-focused and solution-oriented.

• Self-motivated and reliable team player.

___

How to Apply

Please send your updated CV to:

Subject Line: Accounts Receivable

Application Deadline: Applications will be reviewed on a rolling basis. Only shortlisted candidates will be contacted.

Program Assistant - Administrative & Client Support
Job #: req34370

Organization: IFC

Sector: Administration/Office Support

Grade: GC

Term Duration: 3 years 0 months

Recruitment Type: Local Recruitment

Location: Nairobi,Kenya

Required Language(s): English

Preferred Language(s)
Closing Date: 10/1/2025 (MM/DD/YYY) at 11:59pm UTC

Description
Build a career with impact. Working at the World Bank Group (WBG) provides a unique opportunity to help countries solve their greatest development challenges. As one of the largest sources of funding and knowledge for developing countries, the WBG is a unique partnership of five global institutions dedicated to ending poverty, increasing shared prosperity, and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, the WBG works with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges.

The International Finance Corporation (IFC), a member of the World Bank Group, is the largest global development institution focused on the private sector in emerging markets. We work in more than 100 countries, using our capital, expertise, and influence to create markets and opportunities in developing countries. In fiscal year 2025, IFC committed a record $71.7 billion to private companies and financial institutions in developing countries, leveraging private sector solutions, and mobilizing private capital to create a world free of poverty on a livable planet. For more information, visit .

IFC is seeking to recruit a dynamic, motivated, and organized Program Assistant to provide effective and efficient administrative support to IFC Industry and Advisory Teams. This role will contribute to the effective operation and administrative coordination of the office.

The positions are based in Nairobi, Kenya.

Role And Responsibilities
Key roles and responsibilities include the following:

• Provides quality control of internal and external documents; reviews documents for accuracy and adherence with IFC and World Bank guidelines and procedures;
• Assists staff for the drafting, editing, formatting, and production of documents and correspondence.
• Coordinates schedules taking priority into account, monitors changes, and communicates the information to staff inside and outside the immediate work unit, including officials outside the bank;
• Solves non-routine problems (e.g. responds to requests requiring research to address query at hand, etc);
• Assists in preparation of conferences, seminars, workshops, analyze budgetary scope, build a database of participants and draft event reports, etc.;
• Maintains current distribution lists, phone/addresses list of project/product contacts, and distributes documents for relevant task teams to the main data;
• Maintains up-to-date work unit project and other files (both paper and electronic);
• Corresponds with vendors to solicit price quotes for supplies and make hotel reservations in accordance with World Bank Group policy;
• Manages logistics requests for the visiting missions of the units;
• Collaborates with other team members and contributes productively to the team's work and output Fully involves others in the work of the team;
• Handles bookings for business travels; obtains tickets from the travel agency, requests visas for staff;
• Provide primary assistance to the Finance officer including specialized support accounting and SAP related operations;
• Assist with any other administrative matters in the Central Africa sub-region or corporate initiatives;
• Back-up other ACS in the office and in the region when needed.

Selection Criteria

Note:
Only applicants who are nationals, legal residents, or otherwise have legal presence in the duty station independent of any employer, and who are authorized to work in the duty station, will be considered.

• Minimum of bachelors' degree with a minimum of 5 years relevant work experience in similar role, preferably in a large international organization;
• Excellent organizational and administrative skills. Demonstrated ability to organize, prioritize, schedule, plan and coordinate work and other activities internally and externally;
• Strong attention to detail and to maintaining high quality standards;
• Proven ability to create and work in a team-oriented, multi-cultural environment, to perform effectively in a constantly changing environment with competing activities and demands, and to effectively serve as a team member;
• Demonstrated ability to organize and implement projects and tasks, set priorities, coordinate and monitor assignments to maximize efficiency and quality;
• Effective analytical, research and problem-solving skills and ability to work independently and make judgments and decisions with minimal supervision;
• Strong communication skills in English and French (verbal and written), including ability to draft, proofread and edit correspondence;
• Demonstrated ability to respond and deal effectively with diverse situations which require good judgment, tact, diplomacy and confidentiality;
• Good computer skills; proficiency with various software technologies such as MS Office, Outlook, OneDrive and other standard office productivity software. Ability to learn quickly new software applications.

WBG Culture Attributes

• Sense of urgency: Anticipate and quickly respond to the needs of internal and external stakeholders.
• Thoughtful risk-taking: Challenge the status quo and push boundaries to achieve greater impact.
• Empowerment and accountability: Empower yourself and others to act and hold each other accountable for results.

World Bank Group Core Competencies

The World Bank Group offers comprehensive benefits, including a retirement plan; medical, life and disability insurance; and paid leave, including parental leave, as well as reasonable accommodations for individuals with disabilities.

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the
World Bank
and
IFC
, including our values and inspiring stories.

Are you a bold communicator who can turn strategy into impact?

We're looking for a sharp, creative, and confident Account Manager to join our growing team; someone who can lead clients, inspire teams, and deliver campaigns that shape conversations.

What You'll Do

• Lead day-to-day client relationships and deliver high-impact campaigns.

•Develop and execute PR & communications strategies, from messaging to media to digital.

•Manage projects, timelines, and reporting across multiple accounts.

•Craft compelling content: press releases, op-eds, social strategies, event briefs.

•Build and grow strong media and influencer networks.

•Contribute ideas and insights to strategy and new business pitches.

What We're Looking For

• 4-6 years' experience in PR, communications, or related fields (agency experience preferred).

•Proven ability to own client relationships and manage campaigns end-to-end.

•Exceptional writing, storytelling, and media engagement skills.

•Strategic mindset, strong organizational skills, and a proactive attitude.

•A team player who can lead with confidence and deliver under pressure.

Why Join Us

•Work with high-impact clients shaping conversations in Kenya and beyond.

•Be part of a forward-thinking agency modernizing communications for the next era.

•Enjoy a culture that values growth, creativity, and strategic excellence.

Send your CV to with the subject line:

Application - Account Manager by Tuesday, October 21, 2025.