18 jobs in M-KOPA

We are looking for a Retail Operations Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Retail Operations Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

We are looking for a Customer Experience Manager - Mobility to join our Mobility team as we scale up and drive digital and financial inclusion across our markets.
As our Customer Experience Manager - Mobility, you will be responsible for developing and executing strategies that deliver seamless, customer-centric experiences across all Mobility Retail outlet service touchpoints.

You will ensure seamless end-to-end motorbikes onboarding, proactively identify and address customer needs, maintain consistent service standards, and use feedback to drive continuous improvement.

By leveraging data insights, process innovation, and cross-functional collaboration, you will enhance customer satisfaction, build brand loyalty, and strengthen our organization's competitive edge.

About Us
In this role, you will be at the forefront of transforming our customer experience across all Mobility Retail outlets. Your primary focus will be maintaining End-to-End Motorbike Onboarding across all retail outlets, ensuring our customers receive exceptional service from the moment they walk through our doors. You will monitor and improve key customer satisfaction metrics including CSAT and NPS scores, using sophisticated feedback mechanisms to identify service gaps and opportunities for enhancement.

Working collaboratively with IT, marketing, product, and sales teams, you will align customer service strategies with broader business goals while designing, testing, and documenting new processes that improve mobility customer onboarding and service delivery. You will develop and deliver comprehensive staff training programs on retail customer service best practices, product knowledge, and process protocols, ensuring our teams are equipped to deliver world-class service.

Your analytical skills will be put to excellent use as you establish and monitor Service Level Agreements (SLAs) to ensure timely and effective customer query resolution, while analyzing customer feedback to generate actionable reports for leadership decision-making. Additionally, you will oversee budget preparation, vendor payments, and financial operations related to M-KOPA Mobility Retail functions, building and maintaining strong vendor relationships.

This is an on-site role, you would be working from our offices in Kenya, partnering with a diverse group of employees from our different markets and locations. You will be reporting to the General Manager while leading a team of Mobility Customer Experience Officers and Mobility Field Service Officers.

Expertise
We are looking for a seasoned professional who can lead, coach, and mentor teams while fostering a high-performance culture through continuous feedback, training, and professional development.

You should have a bachelor's degree in business administration or a related field with 7+ years of experience in customer experience management, retail operations, or related roles.

Your demonstrated ability to lead and train teams with a focus on performance improvement, combined with excellent communication and stakeholder engagement skills, will be essential for success in this role. Technical proficiency in MS Office Suite, Google Suite, and CRM systems (e.g., Freshdesk) is required, along with strong problem-solving ability and a track record of driving data-driven improvements.

Being fluent in both English and Swahili is essential for this role, as you will be working directly with diverse customer bases and team members.

If you thrive in a fast-paced environment where continuous improvement and customer-centricity are at the heart of everything we do, and you are passionate about building exceptional customer experiences that drive business growth, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

We are looking for a
Forensics Analyst Intern
to join our Fraud team in Kenya as we scale up and drive digital and financial inclusion across our markets.

As our Forensics Analyst Intern, you will support the Fraud Forensics team in conducting entry-level digital forensics activities, learning how to detect, analyse, and document potential fraudulent activities targeting M-KOPA devices. You will gain hands-on experience in digital forensics while contributing to the team's operational capabilities under close supervision from senior analysts.

You will assist in forensic investigations on compromised devices, learning to apply basic forensic techniques for evidence extraction and documentation. By following established procedures and guidelines, participating in cross-functional meetings, and receiving mentorship from senior forensic analysts, you will develop essential skills in technical documentation, evidence presentation, and fraud prevention methodologies.

About Us
In this role, you will be at the forefront of protecting our customers and business from fraudulent activities. Your primary focus will be on supporting forensic investigations while learning standardized forensic analysis protocols under the guidance of experienced professionals. You will help prepare preliminary forensic reports, developing crucial skills in technical documentation and evidence presentation that are fundamental to digital forensics.

Working closely with the fraud team and other departments, you will participate in cross-functional meetings to understand how forensic insights inform fraud prevention measures across the organization. You will observe court proceedings when applicable to gain understanding of legal requirements for digital evidence presentation, building a comprehensive foundation in forensic best practices.

Your learning journey will include assisting in security testing activities under supervision to develop vulnerability assessment methodologies while contributing to routine forensic tasks. You will compile data and contribute to regular reporting for team leads and management, ensuring accurate documentation of forensic activities.

This is an on-site role based in our Kenya offices, where you will collaborate with diverse teams across multiple departments. You will be reporting to the Lead Fraud Forensics Analyst while working alongside other Forensics Analysts in delivering operational excellence.

Expertise
We are looking for an aspiring forensics professional who can follow detailed technical instructions while demonstrating strong analytical thinking and attention to detail in all forensic activities.

You should be currently pursuing or have recently completed a degree in Computer Science, Digital Forensics, Cybersecurity, or a related field, with a basic understanding of computer systems, operating systems, and networking concepts.

Your technical foundation should include familiarity with at least one programming or scripting language (Python preferred), strong understanding of SQL, Notion, Microsoft suite (Excel, Word, etc), and Looker. Knowledge of data analysis and pattern recognition concepts will be essential for success in this role.

Being eager to learn with excellent written and verbal communication skills is crucial for effective collaboration with various team members and stakeholders. Your ability to handle confidential information responsibly while working effectively in a team environment will be fundamental to this position.

If you have skillsets in digital forensics, cybersecurity, and fraud prevention, combined with a strong analytical mindset and genuine interest in protecting customers from fraudulent activities, this could be the perfect opportunity to launch your career in digital forensics.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

We are looking for a Junior
Fraud Analyst
to join our Fraud team as we strengthen our defenses and protect the financial dreams of millions across our markets.

About The Job
As a Junior Fraud Analyst, you will
become a digital detective in the fight against financial crime
, standing guard over our customers' aspirations and our company's integrity. Working at the intersection of data science and criminal investigation, you'll
uncover hidden patterns in complex datasets
, transform raw information into actionable intelligence, and ensure every fraudulent attempt is stopped before it can harm the communities we serve.

At M-KOPA, fraud prevention isn't just about protecting numbers—it's about
preserving trust and enabling opportunity
. In this role, you will go beyond traditional analysis to become a
strategic guardian of financial inclusion
. You will assist
design detection mechanisms
that not only catch today's fraudsters but anticipate tomorrow's schemes, working closely with cross-functional teams including Sales, Operations, and Technology to ensure our
fraud prevention measures evolve as quickly as the threats we face
.

What You'll Do
The role involves you conducting due diligence and accurately processing all fraud tickets from Freshdesk, ensuring proper documentation and tracking on the fraud SharePoint list while maintaining high data quality and controls. It also includes carrying out phone investigations with suspects and claimants to verify the legitimacy of fraud allegations, as well as preparing and sending daily reports on ticket resolutions and audits.

Success in this role comes from a unique blend of analytical rigor and investigative instinct. We need someone who has
walked the path of complex fraud detection
and understands that true security lies in the ability to see patterns others miss. Your experience should tell a story of
uncovering sophisticated fraud schemes
that didn't just solve individual cases but strengthened entire systems.

The ideal candidate will hold
certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE)
, with
proficiency in Excel, PowerPoint, Word, and statistical analysis
. Your
minimum of two years' experience
in fraud prevention or analysis would give you valuable context for the evolving landscape of financial crime.

Most importantly, we need someone who embodies our values of integrity, vigilance, and unwavering commitment to justice – someone who doesn't just want a job but wants to be part of a mission that's
protecting financial inclusion across an entire continent
.

If this sounds like the challenge you've been waiting for, where your expertise in
fraud detection and data analysis
can truly make a difference in safeguarding our customers' financial futures, we want to hear your story.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

We are looking for a Senior Manager to join our Credit team as we scale up and drive digital and financial inclusion across our markets.
Are You Ready to Shape the Future of Credit in Emerging Markets?
At M-KOPA, we're pioneering financial access for millions across Africa. We're seeking a
Senior Credit Manager
who will serve as an analytical project manager, bridging credit experience, qualitative observations, economic and behavioral research, and technical data analytics to answer the most critical questions about our credit portfolio.

The Role: Your Impact
This position is where analytical rigor meets strategic influence. You'll lead analysis, management, and communications regarding credit performance across our company's portfolio, customers, products, and services. Your work will provide actionable insights that directly influence consumer credit behavior and shape business decisions at the highest levels.

What You'll Do
Credit Management Excellence

• Evaluate & Approve: Assess business proposals against sound business criteria, ensure credit risk falls within acceptable parameters, and recommend appropriate credit facilities with strategic terms and conditions
• Risk Assessment: Identify, quantify, and evaluate credit risks in relation to profitability and financial viability of business banking credits
• Portfolio Analysis: Provide quality analysis using SQL, R, Python, Excel, and BI visualization tools to inform management on credit performance across portfolios, products, and customers
• Design Experiments: Create and implement initiatives and experiments aimed at improving and maintaining healthy credit performance across M-KOPA's customer base, working extensively with cross-functional teams
• Market Intelligence: Stay attuned to industry and market risk developments and trends, understanding their impact on customers and underlying portfolios
• Economic Analysis: Consolidate, analyze, and maintain economic/market data for portfolio analysis, stress testing, and other departmental objectives

Systems, Models & Reporting

• Model Development: Contribute to developing credit and financial models including IFRS 9 provisioning, bad debt modeling, cash flow modeling, and predictive loss rate models
• Performance Monitoring: Track and report on key metrics for M-KOPA's core products and pilots—including portfolio health, delinquency reporting, repayment rates, and roll rates
• Systems Innovation: Challenge existing credit management systems, procedures, and practices, implementing improvements across all credit management areas
• Executive Reporting: Lead development of reports for senior management, country leadership teams, and investors using graphical analysis, PowerPoint presentations, and compelling written/verbal communications
• Continuous Innovation: Test new data, analytics approaches, and models to push the boundaries of what's possible
• Granular Analysis: Analyze portfolio performance at segment level on an ongoing basis, identifying trends and conducting root-cause analysis to isolate key performance drivers

Leadership & Collaboration

• Stakeholder Relationships: Build strong relationships with key stakeholders to improve quality of business proposals and turnaround time on pricing and product launches
• Technical Communication: Routinely communicate complex technical subject matter clearly to team members and relevant stakeholders
• Cross-Functional Partnership: Work in partnership with diverse teams, fostering a supportive and collaborative atmosphere that encourages diverse viewpoints and problem-solving
• Team Management: Lead and develop Credit Analysts, prioritizing analyst time across various projects

Your Decision-Making Authority
This role comes with significant responsibility. You'll make recommendations and decisions on:

• Credit metric assumptions for pricing models
• Country-wide KYC and underwriting standards
• Prioritization of analyst time on various projects
• Bad debt provisioning and adjustments
• Interventions to improve credit performance
• Product, service, and pricing decisions

What You Bring
Essential Experience & Education:

• 6-10 years of work experience in consumer credit, asset finance, pricing, data science, behavioral research, or strategy consulting
• Proven track record managing teams, portfolios, and complex projects
• Bachelor's or Master's degree preferably in quantitative fields: Economics, Econometrics, Data Analytics, Computer Science, Statistics, Engineering, Credit Management, Finance, or Behavioral Psychology

Technical Mastery:

• Analytical Tools: Proficiency in SQL, R, Python, PowerBI, Excel, PowerPoint, Word
• Credit & Financial Analysis: Skills to effectively evaluate and report on key performance metrics
• Statistical Foundation: Clear understanding of statistics, quantitative methods, and best practices
• Business Concepts: Deep understanding of ROI analysis, discounted cash flow, causality, and statistical significance

Highly Valued:

• Knowledge of lending business practices and consumer credit in emerging markets
• Experience with IFRS 9 provisioning and financial modeling
• Understanding of behavioral economics and credit psychology

Key Competencies:
Core:
Adaptability | Innovation | Continuous Learning | Results-Oriented | Fostering Feedback | Attention to Detail

Leadership:
Strategic Leadership | Strategic Thinking & Planning | Building Collaborative Teams | Managing Performance & Coaching | Leading Change

Technical:
Credit Risk Management | Credit Risk Assessment | Business Environmental Analysis | Credit Analytics & Reporting | Credit Portfolio Management

Why This Role Matters
You won't just manage credit—you'll shape how millions of people access financial services. Your analyses will directly influence pricing strategies, product development, and credit policies across multiple African markets. You'll present to C-suite executives and investors, design experiments that test new approaches, and build models that forecast portfolio performance.

This is analytical work with real human impact—where your ability to identify problems, scope solutions, manage analytical workflows, and communicate actionable recommendations will directly contribute to M-KOPA's mission of financial inclusion.

Ready to Lead Credit Innovation in Africa?
If you're excited by complexity, energized by emerging markets, and ready to make decisions that impact millions of lives, we want to hear from you.

Apply now and join M-KOPA's mission to transform credit access across Africa.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Location:
Nairobi, Kenya |
Reports to:
Financial Controller

Join Our Team as a Financial Accountant – Accounts Payable

At
M-KOPA
, we're transforming the way people access energy, finance, and technology across Africa. We're looking for a
Financial Accountant – Accounts Payable
who thrives on accuracy, process excellence, and collaboration. This is your opportunity to play a pivotal role in keeping our operations seamless while contributing to a mission-driven organization

Why This Role is Exciting

• Impact: Directly manage vendor and internal payments that support business growth.
• Collaboration: Work closely with cross-functional teams and key vendors to ensure smooth operations.
• Professional Growth: Gain hands-on experience with advanced financial systems (Dynamics 365) and reporting processes.
• Excellence: Join a team that values precision, compliance, and continuous improvement.

Your Responsibilities
Vendor Invoice Processing & Payments

• Review, verify, and process vendor invoices accurately and on time.
• Match purchase orders with invoices and documentation to ensure accuracy.
• Prepare weekly payment files with supporting documentation.

Accounts Payable Substantiation

• Investigate and resolve discrepancies between vendor statements and company records.
• Conduct bi-weekly vendor reconciliations and clean up historical purchase orders.

Vendor & Internal Management

• Handle vendor inquiries, disputes, and documentation requests.
• Process staff advances, expense claims, cash payments, and corporate top-ups.
• Build and maintain strong relationships with vendors to support smooth transactions.

Month-End & Reporting

• Provide accounts payable data for financial statements and reconcile bank accounts.

Training & Ad Hoc Duties

• Train staff on expense and purchase order processes.
• Support finance team with purchase order requests and reporting.

Who You Are

• Bachelor's degree in Accounting, Finance, or a related field. CPA preferred.
• Proficient in accounting software (Dynamics 365, SAP, QuickBooks) and Excel.
• High attention to detail and accuracy in financial reporting.
• Strong communicator with excellent organizational skills.
• Collaborative, proactive, and solution-oriented.

Ready to Apply?
If you are passionate about finance, process excellence, and making a real impact,
we want to hear from you Apply today and join the M-KOPA family in Nairobi.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

Company Description

M-KOPA is a UK-headquartered emergent market fintech company offering affordable smartphone and e-motorbike financing as well as embedded digital financial services. Operating in Nigeria, Ghana, Kenya, South Africa, and Uganda, M-KOPA has extended over $2 billion in credit to more than 7 million customers. The innovative financing model is based on daily repayments suitable for Every Day Earners. Utilizing rich payment data and AI-driven analytics, M-KOPA crafts individual credit records to form long-term financial relationships for digital loans, affordable data subscriptions, and insurance. With over 3,000 employees and 30,000 sales agents across its markets, M-KOPA has been recognized by the Financial Times as one of Africa's Fastest Growing Companies for the past 4 years and twice listed by Time Magazine as one of the 100 Most Influential Companies globally.

Role Description

This is a full-time, on-site role based in Nairobi County, Kenya. The Job Title will be responsible for performing daily tasks associated with the role, which could include tasks relevant to the department or team's functions. Key responsibilities might include collaborating with colleagues, ensuring operational efficiency, and achieving set objectives.

Qualifications

• Technical skills relevant to the specific job role
• Problem-solving and analytical skills
• Interpersonal and communication skills
• Time management and ability to work under pressure
• Adaptability and willingness to learn
• Proficiency with specific software or tools required
• Experience working in a similar role or industry is a plus
• Bachelor's degree in a related field or equivalent experience

We are looking for a
Senior Lead - Warehouse (Forward and Reverse Logistics)
to join our Warehouse & Logistics team in
Nairobi
as we scale up and drive digital and financial inclusion across our markets.

As our Senior Lead, Warehouse (Forward and Reverse Logistics), you will be responsible for overseeing both forward and reverse logistics operations, ensuring timely and accurate shipping of products to customers and retail outlets, as well as managing the comprehensive return process. You will lead warehouse and reverse logistics operations with precision, coordinate cross-departmental initiatives, manage inventory efficiently, and maintain exceptional operational standards that drive business success.

By implementing robust standard operating procedures, fostering team excellence, and leveraging data-driven insights, you will enhance operational efficiency, reduce costs, and strengthen our organization's supply chain capabilities.

About Us
In this role, you will be at the forefront of transforming our warehouse operations and logistics efficiency. Your primary focus will be on planning and coordinating daily outbound logistics activities while ensuring the timely and accurate shipment of products to meet customer demands. You will monitor and manage inventory levels strategically, ensuring optimal product availability for seamless shipment operations.

Working closely with production, quality control, warehouse, and retail teams, you will streamline processes and resolve operational challenges while overseeing the complete reverse logistics process, including returns, inspection, refurbishment, and restocking activities. You will implement and maintain comprehensive procedures for handling returns and exchanges, ensuring full compliance with company policies while maximizing customer satisfaction.

Your leadership skills will be essential as you supervise and guide a dedicated team of warehouse and reverse logistics officers, fostering a culture of excellence and continuous improvement. You will ensure accurate and timely processing of orders while maintaining rigorous inventory management standards and full compliance with safety regulations and company policies.

This is an on-site role based in our Nairobi warehouse facility, where you will collaborate with diverse teams across multiple departments and locations. You will be reporting to the Senior Manager- Warehouse & Logistics while leading Warehouse Officers and Reverse Logistics Officers in delivering operational excellence.

Expertise
We are looking for an experienced professional who can implement and maintain standard operating procedures (SOPs) for both outbound and reverse logistics operations while preparing and presenting comprehensive reports and dashboards on performance metrics.

You should have a Diploma in supply chain or a relevant field, with a degree being an added advantage, combined with 3-5 years of work experience in warehouse, inventory management, or supply chain environments, including at least 2 years in a supervisory role.

Your strong communication and interpersonal skills will be crucial for effective collaboration with various departments and stakeholders, while your exceptional organizational and planning abilities with attention to detail will ensure operational success. Technical proficiency in spreadsheet and data processing tools like Excel and Dynamics 365 is essential, along with strong problem-solving and arithmetic skills.

Being self-motivated with the ability to prioritize, meet deadlines, and manage time effectively in an agile environment with changing priorities is fundamental to this role. Your exceptional work ethic and integrity, combined with numerical accuracy and attention to detail, will be the foundation of your success.

If you thrive in ensuring 5S implementation and sustainability across various storage locations, excel at reporting findings and data to upper management, and are passionate about driving operational excellence in logistics operations, this could be the perfect opportunity for you.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

We are looking for a
Learning & Development Lead
to join our Human Resources Department as we scale up and drive digital and financial inclusion globally.
Role Overview
We are seeking a dynamic Learning & Development Lead to join our L&D team at M-KOPA. This role is perfect for a learning professional who thrives on designing impactful training experiences, managing educational programs, and driving organizational learning initiatives through data-driven approaches and cutting-edge learning technologies.

What You'll Do
Learning Strategy & Program Development

• Facilitate and deliver comprehensive learning programs aligned with organizational objectives and business goals.
• Conduct thorough learning needs assessments using surveys, interviews, and data analytics to identify skill gaps.
• Create engaging e-learning content, including multimedia resources, interactive modules, and mobile-friendly learning materials.
• Facilitate training sessions, workshops, and learning experiences across various formats (virtual, in-person, blended, microlearning).
• Support the delivery of Talent Management programs.

Technology & Innovation

• Manage and optimize Learning Management System (LMS) and learning technologies.
• Procure and evaluate emerging learning technologies, AI-powered learning tools, and virtual reality training solutions.
• Design and implement digital learning strategies including social learning and performance support tools.
• Create mobile-first learning experiences and just-in-time learning resources.

Data Analytics & Measurement

• Develop and track learning analytics and key performance indicators (KPIs) to measure training effectiveness and ROI.
• Conduct data-driven analysis of learning outcomes, engagement metrics, and business impact.
• Prepare comprehensive reports on program effectiveness and learning trends for leadership teams.
• Use learning analytics to personalize learning paths and improve program design.

Stakeholder Management & Business Partnership

• Champion training programs across the organization through strategic marketing and communication campaigns.
• Build strong partnerships with department heads, subject matter experts, and external vendors.
• Present business cases for L&D investments demonstrate measurable impact on organizational performance.
• Manage relationships with external L&D partners, vendors, and technology providers.

Budget & Operations Management

• Maintain the learning & development budget and records.
• Manage procurement processes for training materials, technologies, and external partnerships.
• Maintain accurate records of training activities, compliance requirements, and program outcomes.

What You'll Need

• Bachelor's degree in human resources, Education, Psychology, Instructional Design, or related field.
• 3-5 years of experience in learning and development, instructional design, or corporate training
• Proven experience with Learning Management Systems (LMS) and e-learning authoring tools (Articulate, Captivate, etc.)
• Strong knowledge of adult learning theories and instructional design principles
• Experience with data analysis and learning analytics tools
• Excellent facilitation, presentation, and communication skills
• Project management experience with ability to manage multiple programs simultaneously
• Proficiency in Microsoft Office Suite and familiarity with collaboration tools.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.