2682 Consultants jobs in Nairobi

Business Manager

Nairobi, Nairobi KES1440000 - KES14400000 Y Dorbe-Leit Consulting Limited

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Job Description

Company Description
Our client is a technology company that is working to connect over 1 million homes in Africa to satelite internet services. .

Job Description
Job Purpose:
To lead and manage the overall operations of the business unit, ensuring the achievement of sales, profitability, and operational efficiency targets through effective team leadership, resource management, stakeholder engagement, and the development of robust lead generation strategies.

Key Responsibilities:

  • Strategic Lead Generation & Sales Growth:

  • Develop, implement, and oversee comprehensive lead generation strategies for the business unit, including marketing campaigns, partnerships, and community outreach initiatives.

  • Analyse lead sources and conversion rates to continuously optimize lead generation efforts.
  • Collaborate with the Sales Team to set lead generation targets and ensure a consistent pipeline of qualified prospects.
  • Identify and pursue new market segments or channels for lead acquisition.
  • Monitor the effectiveness of various lead generation activities and adjust strategies as needed.

  • Strategic Planning & Performance Management:

  • Develop and implement strategic plans to achieve and exceed monthly and annual sales targets.

  • Set individual and team KPIs for sales and technical staff, monitor performance closely, and provide regular feedback and coaching.
  • Analyse sales and installation data to identify trends, areas for improvement, and opportunities for growth.
  • Conduct regular performance reviews and implement development plans for team members.

  • Financial Management & Profitability:

  • Oversee all financial aspects of the business unit, including revenue generation, cost control, and budget management.

  • Analyse profit and loss (P&L) statements to identify areas of inefficiency and implement corrective actions.
  • Approve expenditures and manage operational costs to maximize profitability.
  • Prepare and present financial reports to senior management.

  • Inventory & Asset Management:

  • Ensure accurate tracking and management of all inventory (products, kits, spare parts) to prevent stockouts or overstocking.

  • Implement robust inventory control procedures, conduct regular stock counts, and reconcile physical stock with system records.
  • Manage asset allocation and maintenance for operational efficiency.

  • Stakeholder & Relationship Management:

  • Act as the primary liaison between the business unit and external stakeholders, including accountants, lawyers, suppliers, and regulatory bodies.

  • Ensure compliance with all legal and regulatory requirements.
  • Build and maintain strong, productive relationships with all key stakeholders to support business operations and growth.

  • Operational Excellence:

  • Optimize operational processes to enhance efficiency and customer satisfaction.

  • Ensure a safe and productive working environment for all staff.

Address customer complaints and escalations effectively and professionally

Qualifications
Atleast 10 years in middle/senior management as a commercial and customer experience expert within the technology sector.

Additional Information

Starting salary is Kshs 120,000 per month.

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Branch Business Manager

Nairobi, Nairobi KES1200000 - KES3600000 Y HFC Kenya

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Job Description

HFC Limited, the banking and property finance subsidiary of HF Group, has an exciting opportunity in our ICT Department. We are seeking a talented, dynamic, self-driven, and results-oriented individual who is committed to performance, excellence, and participating in our growth strategy.

To grow branch portfolio and balance sheet, and effective management of branch staff in order to maximise branch profitability.

Deadline:

Category: Retail

Subsidiary: HFC

Principle Accountabilities

  • Generate and grow existing and New Business:
  • Develop strategies & execution plans to create new sales in all business lines in the

branch

  • Develop strategies & execution plans to ensure growth of existing business in the

branch

  • Prepare & execute sales presentations & activations
  • Monitoring daily performance at the branch to ensure targets are met. Developing

corrective action plan where necessary

  • Monitor & ensure customer service standards at the branch are met & maintained

at all customer touchpoints

  • Preparing relevant management Information reports on the Branch performance

within stipulated timelines

  • People Management & administration:
  • Manage the sales staff at the branch by providing ongoing individual coaching and

training to assure ensure achievement of sales goals, member retention and

deepening member relationships.

  • Continuous review & appraisal of Branch staff performance and immediate

corrective action.

  • Ensure sales staff are motivated for maximum productivity
  • Cultivate a team culture that enhances support for each other to ensure overall productivity.
  • Arrange, conduct or recommend appropriate training for branch staff to enable them carry out their duties effectively & efficiently.
  • Ensure discipline and adherence to staff code of ethics by Branch staff.
  • Ensure planned leave schedule & execution for branch staff.
  • Relationship Management:
  • Supervise implementation of portfolio management of the branch portfolio.
  • Review the call program to ensure that it is followed with call reports generated per visit for effective follow-up.
  • Ensure the branch attend to customer banking needs in a timely manner and manage their expectations.
  • Directing, motivating and developing staff so as to ensure a branch succession plan for branch continuity is in place.
  • Risk Management:
  • Develop a proposal for generating quality loan proposals that meets banks Risk acceptance criteria as per the credit policy
  • Ensure that sales staff manage and maintain quality of Loan Portfolio in the branch
  • Continuous review the branch's credit portfolio to ensure that early warnings of default are addressed in a timely manner to avoid deterioration to bad debts.
  • Ensure that assigned sales staff are taking remedial actions on all delinquent accounts.
  • Ensure that the branch staff strictly adhere to banks operating procedures & policies to ensure all controls are observed.
  • Ensure the branch comply with AML/KYC guidelines in customer recruitments.
  • Review of compliance/Audit reports for the branch with the quest to ensure that corrective action & recommendations are addressed.

Key Competencies and Skills

Technical And General Competencies

  • Technical competencies: Selling and Negotiation Skills, Basic accounting skills and other professional qualifications such as AKIB
  • General competencies: Team Work and Interpersonal skills, Leadership Skills, Analytical Skills, Integrity and Professionalism, Communication Skills,

Minimum Qualifications, Knowledge And Experience
EXPECTED MINIMUM QUALIFICATION
Education

  • A University degree in a business-related field.
  • A Master's degree in a business-related field will be an added advantage.

Experience

  • Minimum of 5 years' experience in sales management within the Banking Industry.
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Investment Analyst

Nairobi, Nairobi KES600000 - KES1200000 Y Sustainable Business Consulting

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Job Description

About Us

We are a Sustainability firm dedicated to unlocking growth opportunities for businesses that drive inclusive and sustainable development. Our focus is on businesses that deliver measurable financial returns alongside social and environmental impact.

Through capital investments, capacity building, and technical assistance, we partner with mission-aligned investors, development partners, and ecosystem enablers to strengthen the sector across Africa

We are seeking a
high-caliber Investment Analyst
to join our team. The ideal candidate is an analytically strong, detail-oriented professional who is passionate about business growth, impact investing, and translating data-driven insights into sound investment decisions.

Key Responsibilities

  1. Investor Readiness & Technical Assistance

  2. Work directly with businesses to strengthen their investor readiness through financial modeling, governance, and reporting support.

  3. Identify operational or capacity gaps and coordinate with partners to deliver technical assistance.
  4. Support training, coaching, and workshops that help businesses enhance financial management, strategy, and investment appeal.

2.Deal Sourcing & Pipeline Development

  • Identify and screen high-potential businesses aligned with our investment thesis and impact mandate.
  • Conduct initial business assets including market potential, growth readiness, financial performance, and impact contribution.
  • Develop and maintain a structured deal pipeline, including market mapping and tracking of potential investees.
  • Build relationships with accelerators, incubators, and enterprise support organizations to identify investable s.

3.Due Diligence & Valuation

  • Conduct comprehensive due diligence covering financial, operational, and impact aspects of potential investments.
  • Develop robust financial models, perform sensitivity analyses, and determine valuation estimates.
  • Assess risk exposure, management capacity, and business scalability.
  • Prepare due diligence reports and investment memos for internal and investor review.

4. Investor Relations & Co-Investment Support

  • Support engagement with existing and prospective investors, DFIs, and co-investment partners.
  • Prepare investor materials, including pipeline summaries, performance dashboards, and impact reports.
  • Manage investor data rooms, respond to due diligence queries, and coordinate co-investment documentation.
  • Contribute to fundraising activities by preparing investment decks and portfolio impact case studies.

5. Portfolio Monitoring & Impact Reporting

  • Track portfolio company performance, monitor financial KPIs, and assess social and environmental outcomes.
  • Compile quarterly and annual performance and impact reports for internal and external stakeholders.
  • Identify and support value creation opportunities across the portfolio.

Qualifications & Skills

  • Bachelor's degree in Finance, Economics, Business, Accounting, or related field. Master's degree or CFA certification is an advantage.
  • 3–5 years of relevant experience in investment analysis, financing, private equity, venture capital, or impact investing.
  • Strong financial modeling, valuation, and investment appraisal skills.
  • Solid understanding of the landscape, including challenges around access to finance, capacity building, and scaling.
  • Familiarity with blended finance structures, DFIs, and impact measurement frameworks (e.g., IRIS+, SDGs).
  • Excellent analytical, presentation, and communication skills.
  • Strong interpersonal skills and the ability to engage with entrepreneurs, investors, and development partners.
  • High integrity, curiosity, and a commitment to sustainable economic growth.

Application:

Send you CV and Cover Letter to by 20th October 2025

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Assistant Accountant

Nairobi, Nairobi KES1200000 - KES3600000 Y Auxilium Business Consultants (ABC) Ltd

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Job Description

Company Description

Auxilium Business Consultants Ltd (ABC) is a consulting firm staffed with highly qualified and experienced professionals dedicated to supporting businesses, startups, SMEs, individuals, and nongovernmental organizations. We provide outsourced services including bookkeeping, accounting, tax consultancy, payroll management, and financial advisory. Our services extend to funding business plan proposals, financial literacy training, and business strategy planning. Our mission is to help our clients build sustainable businesses that ensure profit maximization and promote social and environmental well-being.

Role Description

This is a full-time on-site role for an Assistant Accountant at Auxilium Business Consultants Ltd, located in Nairobi County, Kenya. The Assistant Accountant will be responsible for recording financial transactions, reconciliations, assisting with the preparation of financial statements, handling payables and receivables, and supporting in tax preparations. Day-to-day tasks will also include maintaining the general ledger, conducting audits, and ensuring compliance with accounting principles and regulations.

The ideal candidate will bring 1–2 years of accounting experience preferable with QuickBooks experience. The role requires understanding in tax compliance (all taxes), accounts payable & receivable, inventory management, and cost accounting.

Key Responsibilities:

  • Manage accounts payable, receivable, reconciliations, and cash flow.
  • Assist in tax compliance: VAT, PAYE, WHT, Corporation Tax, NSSF, SHA, Excise duty and Standard levy.
  • Support inventory control, cost analysis, and reconciliations.
  • Strengthen internal controls and support audits.
  • Prepare financial reports and ensure compliance with IFRS and Kenyan tax laws.
  • Record and reconcile daily financial transactions
  • Assist in preparing financial statements and management reports.
  • Assist in preparing financial statements and management reports.
  • Record and reconcile daily financial transactions.
  • Maintain accurate ledgers, journals, and supporting schedules.
  • Support preparation of tax returns, statutory filings, and compliance matters.
  • Assist in payroll processing and staff expense reconciliations.
  • Support internal and external audit processes.
  • Maintain filing systems for financial documents (digital & physical).
  • Provide support in budgeting and forecasting.
  • Handle supplier invoicing, payments, and account reconciliations.
  • Perform other duties as assigned to support the finance department.

Qualifications:

At least CPA part II.

Strong knowledge of Kenyan tax laws, and accounting software (QuickBooks, Sage, ERP).

To apply,
send your CV and cover letter to

(Budget- Gross of 25k-30k)

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IT Business Analyst

Nairobi, Nairobi KES1200000 - KES2400000 Y PhynaTech

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Job Description

About us

We are a young and vibrant team of technology consultants who are passionate about solving client problems. Our key focus is on supporting our clients in their digital transformation journeys from ideation through to implementation. We are looking for a business analyst to join our team on a contract basis, to help us in driving digital transformation for our clients.

The Role

The ideal candidate will be someone with a technology background and business analysis experience. The person will report directly to the project manager and their main tasks will include performing detailed requirements analysis, documenting processes, and performing user acceptance testing. To succeed in this role you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users.

Note: This is a business analyst role and NOT a data analyst role.

Your Responsibilities

  • Work with various stakeholders to analyse business requirements and design solutions that enable the business to achieve its objectives, improve user experience, and drive system adoption.
  • Leverage on standard system functionality and custom development to solve complex business requirements.
  • Responsible for quality assurance, ensuring accurate testing cycles
  • Complete gap analysis for as-is and to-be processes; translating into functional and technical specifications.
  • Support change management initiatives related to new feature releases including documentation and training.
  • Maintain familiarity with upstream / downstream integrations and their impact on feature enhancements
  • Identify, document, communicate and enforce standard business processes as they relate to the system.
  • Create operational excellence through best practice sharing and process consistency across all users.
  • Serve as an agent of change and drive effective communication to all business stakeholders

We will only consider candidates who meet the following criteria

  • Degree in Information Technology or any related field
  • Minimum of 5 years experience in requirements gathering and facilitating user workshops
  • Experience in managing stakeholders across different departments of the organisation
  • Experience in documenting technical and functional business requirements
  • Experience in the design of process flows and in process improvement
  • Experience in working in collaboration with software development teams during the entire Software Development Life Cycle
  • Experience in supporting users during System Testing and User Acceptance Testing
  • Strong communication and collaboration skills
  • Working knowledge or and experience with agile management methodologies
  • Prior experience in consulting is desirable but not mandatory
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Business Analyst

Nairobi, Nairobi KES1200000 - KES3600000 Y Britam

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Job Description

Job Purpose
Work within the Operations function under the guidance of the Head of Operations to identify technical, process, and product requirements, and align them to the business transformation strategy of the organization for implementation. The Business Analyst will focus on analyzing and optimizing claims, client service, and operational processes, while supporting digital initiatives to improve efficiency, reduce costs, and enhance customer satisfaction. The role will also work closely with the Assistant Manager – Claims, product managers, and project teams to implement solutions that address customer complaints, inefficiencies, and operational gaps.

Key Responsibilities

  • Liaise with business units (Claims, Underwriting & Client Operations) to capture business requirements and produce clear Requirement Specifications & Use Cases.
  • Conduct workshops with stakeholders to validate requirements and secure alignment across

business units and management.

  • Analyze claims processes and customer touchpoints to identify inefficiencies, delays, and gaps contributing to complaints or losses.
  • Recommend and design process improvements and automation solutions to enhance turnaround times and service quality.
  • Verify and approve design solutions and test cases to ensure business requirements are fully met.
  • Consolidate and harmonize business requirements across operations to create synergies and avoid duplication.
  • Provide business case input, including financial details, prioritization, and impact analysis for proposed initiatives.
  • Support IT and project teams in implementing process and system changes, ensuring compliance with regulatory requirements.
  • Conduct high-level analysis of change requests and classify them into products or architecture domains.
  • Verify that requirements are testable and generate testing objectives, strategies, plans, and scripts.
  • Review vendor test plans and ensure solutions meet business requirements.
  • Support User Acceptance Testing (UAT) by reviewing and validating end-user test cases and results.
  • Develop standardized documentation for requirements, use cases, test cases, and process improvements.
  • Monitor post-implementation performance of solutions to ensure they deliver the intended benefits.

Knowledge, Experience, And Qualifications Required

  • Degree in Computer Science or technical-related field from an accredited institution
  • Familiarity with Agile development methodologies
  • Excellent communication, stakeholder engagement, and report writing skills.
  • Knowledge of business strategy and of business implications of IT/Service solutions roadmaps.
  • Strong analytical, problem-solving, and process mapping skills.
  • Business analysis skills and Knowledge of the software development and implementation cycle

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
1

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Business Analyst

Nairobi, Nairobi OBSS

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Job Description

About the Job

Company Description

OBSS is Turkey's largest technology consultancy, pioneering product development and technology consulting for an AI-native future. With more than 20 years of experience and offices in Istanbul, Ankara, London, Amsterdam, and Baku, we empower leading companies in banking and finance, insurance, e-commerce, retail, and the start-up ecosystem. Our team of over 1000 talented professionals thrives on collaboration, innovation, and continuous learning. We are now looking for a Business Analyst to join us and contribute to building high-quality, end-to-end solutions that create real business impact.

OBSS is looking for a
Business Analyst
to join our dynamic team and contribute to delivering end-to-end software solutions across diverse industries. You will work on cutting-edge projects, collaborating with cross-functional teams to design, develop, and maintain high-quality applications that solve real business problems.

Qualifications / Technical Skills

  • Minimum 3 years experience required, business analysis experience in software development or enterprise software product preferably in bank sector (Commercial Credits, ADC etc.)
  • Object oriented development knowledge, SQL knowledge preferred,
  • Experience required in working with development teams in a SDLC process, including project planning, requirements analysis, communicating / documentation, and QA testing.
  • Experience writing detailed specifications, including detailed mockups. Irise, Gliffy experience (or similar).
  • Excellent skills with MS Office tools, including Word, Excel, and Visio. SQL skills
  • Must have the ability to work in a fast-paced IT environment on medium to large-scale projects.
  • Knowledge of different software development methodologies (e.g. Waterfall, Agile)
  • Communicates with clarity, verbally and in one on one or group situations
  • Communicates well in writing by composing clear documents; facility with editing and/or proof-reading is required
  • Computer skills to produce effective, spreadsheets, reports, documents and presentations, as required
  • Proficiency in BA techniques, tools or business areas

Main Responsibilities

  • Liaises with appropriate departments to create in-depth, complex, user acceptance test plans for each project.
  • Follows test plans to test, document and approve software results once testing is accurate and complete.
  • Identifies detailed business requirements and process models to ensure the viability of technical designs and fulfillment of business and technical needs and constraints.
  • Analyzes technical and functional impacts of various candidate solutions and approaches to respond to needs and provide recommendations to business units.
  • Creates documentation for changes and develops user manuals to communicate changes effectively.
  • Monitors and supports new releases, including e-mail communication, to respond to feedback, resolve issues and approve software rollout.
  • Prepares and updates user manuals to ensure current and accurate information is available upon request.
  • Provides support and information as required to assist in the timely resolution of issues or problems.

Additional Informations :

Professional Growth & Learning

As a tech company, we focus on reskilling and upskilling to support career growth. We offer a personalized Individual Growth Program (IGP), where employees set clear goals for each half of the year. These goals may include trainings, certifications, and personal development milestones, creating a structured roadmap for continuous improvement. The IGP helps employees strengthen both technical and soft skills, ensuring steady professional advancement.

Company Culture and Values

We celebrate diversity, inclusion, and equal opportunity, fostering a collaborative environment where innovation can flourish. Our culture emphasizes mentorship, knowledge sharing, and active participation in tech communities, workshops, and team events. This vibrant atmosphere empowers employees to contribute their best while feeling supported and valued.

Benefits and Perks

We provide competitive salaries, flexible and hybrid working arrangements, and a wide range of opportunities for growth through training programs, certifications, and workshops. In addition, we offer initiatives designed to build a supportive and engaging workplace where curiosity and collaboration are encouraged. These benefits ensure that employees feel motivated, empowered, and equipped to reach their full potential.

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Junior Business Analyst

Nairobi, Nairobi KES1200000 - KES2400000 Y Sportserve

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Job Description

Sportserve forms part of a remarkable group of B2C sports betting and B2B sportsbook technology companies, focused on delivering first class sports betting experiences and casino products for our users worldwide. Along with Sportion, TechSpirit, Standard Focus and Sportelligent, we are the driving force behind the world renowned sports betting company and our flagship brand, Dafabet.

Since launching our global hiring initiative, we now employ over 2,000 people worldwide, offering exciting career paths in Technology, Trading, Operations and Media. We pride ourselves on having a diverse and international culture that embraces the global community and acts locally. We offer office based, hybrid and remote work on permanent and consultancy contracts all over the world, making us the true global employer of choice.

W
hat you'll be getting up to:
We are seeking a detail-oriented and motivated Junior Data Analyst to join our team. This role is ideal for individuals eager to build their career in data analysis and reporting. A strong willingness to learn, adaptability, and a foundational understanding of data tools are essential.

Key Responsibilities :
Assist in gathering, analyzing, and interpreting data to support business decisions.

Create and maintain basic reports and dashboards.

Collaborate with team members to ensure accurate and timely data reporting.

Perform data quality checks and troubleshoot data inconsistencies.

Support data-related projects and tasks as assigned.

Qualifications
Proficiency in English (mandatory).

Basic knowledge of SQL; ability to write simple queries.

1-2 years of experience in the related field will be an advantage

Familiarity with data tools such as BigQuery and Looker is a plus.

Strong analytical and problem-solving skills.

Attention to detail and eagerness to learn.

What We Offer
A supportive environment to develop your data analysis skills.

Opportunities for professional growth.

Exposure to cutting-edge data tools and technologies.

  • Applications in English only please

Diversity & Inclusion
We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.

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International Business Manager / Director of International Busine

Nairobi, Nairobi Phoenix heights

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Job Description

We are seeking a seasoned International Business professional with over 10 years of experience in driving global expansion, managing cross-border operations, and forging high-value partnerships. The ideal candidate is a strategic thinker with strong commercial acumen, cultural intelligence, and a proven ability to navigate diverse markets while delivering sustainable revenue growth.



Key Responsibilities



Global Strategy & Market Expansion



Develop and execute strategic plans for market entry and growth in international regions.



Identify and evaluate new business opportunities, partnerships, and distribution channels.



Partnership Development



Build and maintain relationships with global clients, distributors, government agencies, and industry stakeholders.



Negotiate high-value contracts and joint ventures that maximize business potential.



Market Intelligence & Analysis



Conduct in-depth market research, competitor benchmarking, and risk assessments for target countries.



Monitor international trade policies, regulations, and economic trends that may impact business.



Cross-Border Operations Management



Oversee international sales, marketing, and supply chain activities to ensure smooth operations.



Coordinate with local teams to adapt products, pricing, and campaigns to regional markets.



Revenue & Profit Growth



Develop pricing strategies, sales targets, and performance KPIs for international markets.



Drive revenue growth through innovative market approaches and strategic investments.



Compliance & Risk Management



Ensure adherence to international trade laws, tax regulations, and compliance standards.



Mitigate operational, financial, and geopolitical risks in overseas markets.



Leadership & Team Development



Lead multicultural, geographically dispersed teams.



Provide mentorship, performance management, and training to foster high performance.



Qualifications & Skills



Education: Bachelor’s degree in International Business, Economics, Marketing, or related field (MBA preferred).



Experience: 10+ years in international business development, trade, or expansion management.



Proven record of entering and scaling in multiple foreign markets.



Strong negotiation, cross-cultural communication, and networking skills.



Fluent in English; additional languages highly desirable.



Proficiency in CRM systems, international trade platforms, and data analytics tools.



Ability to travel frequently for business engagements.
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Global Telesales Business Analyst

Nairobi, Nairobi KES43200 - KES86400 Y M-KOPA

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Job Description

We are looking for a Global Telesales Business Analyst to join our Customer Retention Team where progress, excellence, and humility are valued as highly as technical excellence.
As a
Global Telesales
Business Analyst
, you'll be responsible for
collecting, analyzing, and presenting data
related to Telesales/Retention products & activities across all countries. You will be required to offer valuable insights to help standardize Campaign Reporting/Trackers, optimize performance and guide strategic decision-making. To succeed, you'll need
great understanding of Telesales Campaign Management
,
strong analytical skills, data visualization, proficiency in data analysis tools, and excellent communication abilities
to collaborate effectively with cross-functional teams.

You'll develop and maintain campaign
reports and dashboards
to track key metrics like
call volume, conversion rates, lead quality, and revenue generation
. Your insights will be crucial in
assessing performance and optimizing telesales strategies across all countries.
You'll
analyze telesales data, identify trends, and present findings
to management while collaborating with
telesales managers and reporting analyst
in-market to deliver
customized insights
. Additionally, you'll conduct
ad-hoc analysis
&
training
to address business challenges identified from your findings.

Working closely with
IT and data operations teams
, you'll ensure
automation,
data accuracy, integrity, and consistency
. You'll also identify
opportunities for process optimization and automation
, streamlining reporting workflows and improving efficiency. Staying updated on
industry trends and analytics tools
will be key.

Beyond analysis, you'll
train the telesales management/analysts on reporting tools
, helping them
interpret data and make informed, data-driven decisions
to enhance overall performance.

This is a
hybrid role
reporting to the Group Head of Retention Operations.

To excel in this role, you'll need a
Degree in Business Administration, Statistics, Economics, or a related field
, along with
3+ years of experience in a Operations leadership, reporting, or analytics role
, preferably in
Telesales Campaigns or a Call Center
environment. Focus on operations excellence based on business insights generated from data analysis.

Proficiency in
Microsoft Excel, SQL, Tableau, or similar tools
is essential, along with
strong analytical skills
to interpret data and provide actionable insights. You should have
excellent communication and presentation skills
to convey technical data to non-technical stakeholders.

Attention to detail,
data accuracy, and the ability to manage multiple priorities in a fast-paced environment
are key. Experience with
CRM systems (e.g., Looker), telephony platforms, statistical analysis, and predictive modelling
is required to drive data-driven decision-making.

Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.

Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.

Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.

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  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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