2459 Chief Operations Officer jobs in Nairobi

Job Purpose
To oversee and coordinate all pre-authorization, admission, discharge, and care coordination activities, ensuring quality patient care while managing medical costs and provider relationships effectively.

Key Responsibilities

• Oversee medical case management and pre-authorizations.
• Ensure timely and appropriate approvals for inpatient and outpatient services.
• Collaborate with hospitals, TPAs, and providers to ensure quality care delivery.
• Monitor and track high-cost cases, chronic illnesses, and frequent claimants.
• Offer clinical guidance to underwriters and claims analysts on complex cases.
• Train and mentor staff and ensure process adherence.
• Maintain and update provider tariff lists and treatment protocols.
• Support fraud detection and provider performance reviews.
• Stay updated on industry trends, emerging risks, regulatory changes, and new technologies that could affect underwriting practices.
• Deliver on performance requirements as defined in the departments' strategy map, balanced scorecard and Personal Scorecard.
• Perform any other duties as may be assigned from time to time

Knowledge, Experience And Qualifications Required

• Bachelor's Degree or Diploma in Nursing, Clinical Medicine, or related health field.
• 2-4 years' experience in medical case management in the insurance sector.
• Strong clinical knowledge and experience managing medical claims or provider relations.
• Excellent communication and decision-making skills.
• Ability to work under pressure and coordinate with multiple stakeholders.
• Experience in customer, market and competitor understanding.
• Knowledge of Insurance regulatory requirements.

Primary Location
Kenya-Nairobi-Nairobi

Organization
Britam

Job Type
Permanent

Shift
Day Job

Contract Type
Full-time

Job Posting

Unposting Date
Ongoing

Number of Openings
2

Under the direct supervision of the
Head of the Nature Frameworks Support Unit
and the
NBSAP Accelerator Partnership Global Coordinator
, the UN Volunteer will support the following areas:

1. Facilitator Programme

2. Stakeholder engagement:
   liaise with facilitators, partners, and internal staff; track deadlines and commitments.

3. Research and knowledge products:
   gather, analyze, and present information; contribute to reports and publications.
4. Data management:
   collect and maintain facilitator data and databases.
5. Operational support:
   follow up on action items; prepare briefing materials and meeting notes.
6. Workshop and consultation support:
   provide administrative and logistical assistance, including travel arrangements, documentation, and follow-up.

7. Monitoring and reporting:
   track progress against performance indicators in UNEP's Integrated Planning, Monitoring and Reporting (IPMR) system.

8. UNEP & NBSAP Accelerator Partnership

9. Support for African Francophone countries:
   promote membership, ensure a whole-of-society/government approach to NBSAP implementation, and support project portfolio development through the Matchmaking Mechanism.

10. Coordination support:
    organize meetings, draft meeting notes, and liaise across NFSU, UNEP, and GCU.
11. Programme delivery:
    ensure compliance with UNEP administrative and procurement procedures.
12. Event planning:
    support delivery of events, including agendas, outreach, and logistics.

13. Communications:
    draft and edit briefing notes, presentations, and reports on partnership activities.

14. UNV-Specific Contributions

15. Strengthen understanding of volunteerism by engaging in UNV activities (e.g., International Volunteer Day).

16. Explore and build on local and traditional forms of volunteerism in the host country.
17. Reflect on the type and quality of voluntary action undertaken and participate in reflection activities.
18. Contribute articles and write-ups for UNV publications, newsletters, or websites.
19. Support the UNV Buddy Programme for newly arrived volunteers.
20. Promote the use of online volunteering platforms by individuals and organizations whenever possible.

Eligibility Criteria

Age:
18–80

Nationality:
Must be a national of a country other than the duty station

Experience required:
3 years minimum

Assignment Requirements

Languages:

• English: Fluent (required)
• French: Working knowledge (required)

Education:

• Master's degree in International Relations, International Law, Social Sciences, Environmental Sciences, or a related field (required).

Org. Setting and Reporting

Responsibilities
The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities. UN-Habitat is the focal point for all urbanization and human settlement matters within the UN system. UN-Habitat works with partners to build inclusive, safe, resilient and sustainable cities and communities. UN-Habitat promotes urbanization as a positive transformative force for people and communities, reducing inequality, discrimination and poverty. This position is located in the Office of the Executive Director. Under the direct supervision of the Programme Management Officer in the Office of the Executive Director and Regional Programme Division, the incumbent will be responsible for the following duties:

Competencies

Education

Job - Specific Qualification

Work Experience

Languages

Assessment

Special Notice

United Nations Considerations

No Fee

Apply Now

Advertisement end date:
07/10/2025

Required experience

3 years

Relevant experience

5 years

Skills and experience

Experience in project/programme support is required.

• At least 5 years of relevant experience supporting the coordination or administration of programmes, projects, or activities related to biodiversity, environment, and sustainable development

• Prior experience working on the implementation of biodiversity or environmental frameworks, strategies, or policies at the international, national, or regional level (e.g., global biodiversity frameworks, conservation strategies, or multilateral environmental agreements)

• Ability to work and adapt professionally and effectively in a challenging environment; ability to work effectively in a multicultural team of international and national personnel.

• Excellent computer skills, proficiency in MS Word, excel and PowerPoint various Microsoft office packages.

• Excellent oral and written skills.

Desirable:

• Previous experience supporting the preparation of events related to biodiversity, environment, or sustainable development for example global conferences, multilateral meetings, regional forums, or multi-stakeholder workshops and dialogues.

• Previous experience providing coordination and support functions in multi-stakeholder programmes or projects at the international, regional, or national level.

• Prior experience working with the United Nations and familiarity with UN online systems.

• Previous experience supporting monitoring and evaluation processes, including capturing data, preparing reports, and contributing to learning.

• Strong attention to detail and accuracy, demonstrating professionalism in producing, reviewing, and managing documents, reports, and related materials Strong interpersonal skills with cultural and social sensitivity, enabling inclusive and collaborative work with diverse partners and stakeholders,

• Self-motivated, ability to work with minimum supervision; ability to work with tight deadlines.

• Have affinity with or interest in environmental matters volunteerism as a mechanism for durable development, and the UN System.

Area(s) of expertise

Administration, Energy and environment

Languages

English, Level: Fluent, Required

French, Level: Working knowledge, Required

Required education level

Master's degree in International Relations, International Law, Social Sciences, Environmental Sciences or a related field is required.

Duty stations

Nairobi, Kenya

Volunteer Living Allowance

UN Volunteers serve full-time in their professional expertise, supported by a benefits package, including a monthly living allowance to ensure a secure standard of living at their duty stations. These allowances are not intended as compensation, reward, or salary for the volunteer's service. Check our entitlement cal
culator UVP - Unified Volunteer Platform (
).

• Lead the development and execution of the company's long-term strategic plans.
• Conduct comprehensive market and competitive intelligence analysis.
• Identify and evaluate new business opportunities and strategic initiatives.
• Develop financial projections, scenario analyses, and business cases for strategic investments.
• Collaborate with executive leadership and functional departments to ensure strategic alignment.
• Define key performance indicators (KPIs) and track progress against strategic goals.
• Facilitate strategic planning workshops and off-site meetings.
• Prepare strategic reports and presentations for the Board of Directors and executive team.
• Monitor industry trends and advise on potential strategic adjustments.
• Champion strategic thinking and ensure its integration into day-to-day operations.

• MBA or Master's degree in Business Administration, Finance, Economics, or a related field.
• Minimum of 8-12 years of progressive experience in strategic planning, corporate development, or management consulting.
• Proven experience in developing and implementing successful corporate strategies.
• Strong analytical, financial modeling, and quantitative skills.
• Excellent understanding of various business functions and market dynamics.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to lead complex projects and influence senior executives.
• Proficiency in strategic planning tools and frameworks.
• Experience in the **Mombasa, Mombasa, KE** business landscape is highly desirable.

• Develop and execute comprehensive operational strategies aligned with company goals.
• Oversee key operational areas, including but not limited to project management, resource allocation, and performance monitoring.
• Implement process improvements to enhance efficiency, reduce costs, and improve service quality.
• Establish and track key performance indicators (KPIs) to measure operational success.
• Lead and mentor operational teams, fostering a culture of accountability and continuous improvement.
• Manage operational budgets, ensuring financial targets are met.
• Identify and mitigate operational risks, developing contingency plans.
• Collaborate with other departments to ensure seamless integration of operations with overall business objectives.
• Drive innovation and adopt new technologies to enhance operational capabilities.
• Ensure compliance with all relevant industry regulations and standards.

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 8 years of progressive experience in operations management and strategic planning.
• Proven track record of successfully leading operational initiatives and achieving significant improvements in efficiency and profitability.
• Extensive experience in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong financial acumen and experience managing operational budgets.
• Excellent leadership, communication, and stakeholder management skills.
• Demonstrated ability to build and lead high-performing teams remotely.
• Proficiency in data analysis and operational reporting tools.

Org. Setting and Reporting

The United Nations Human Settlements Programme (UN-Habitat) is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities. UN-Habitat is the focal point for all urbanization and human settlement matters within the UN system. UN-Habitat works with partners to build inclusive, safe, resilient and sustainable cities and communities. UN-Habitat promotes urbanization as a positive transformative force for people and communities, reducing inequality, discrimination and poverty. The position is located in the External Relations & Partnerships Branch of the External Relations, Strategy, Knowledge and Innovation Division (ERSKI) of UN-Habitat in Nairobi. ERSKI is responsible for corporate strategic planning, monitoring and reporting on global urban trends and conditions, global advocacy, communications and partnerships as well as digital urban innovation. The External Relations and Partnerships Branch is responsible for the development and promulgation of coherent organizational messages that are closely aligned with the strategic priorities, the development and monitoring of the integrated resource mobilization strategy and the management of the resource allocation. The Advocacy & Campaigns Unit is responsible is responsible to coordinate UN-Habitat's overall advocacy strategy, aimed to raise awareness, influence policy and galvanize urban stakeholders for action on implementation of the UN-Habitat strategic plan, the New Urban Agenda and urban related SDGs and to monitor and report on the impact of campaigns. Under the direct supervision of the Chief of the External Relations & Partnerships Branch, the incumbent will be responsible for the following duties:

Responsibilities
Competencies

Education

Job - Specific Qualification

Work Experience

Languages

Assessment

Special Notice

United Nations Considerations

No Fee

Apply Now