399 Chief Operations Officer jobs in Kenya
Chief Operations Officer
Posted today
Job Viewed
Job Description
Job Purpose:
The Chief Operations Officer will be accountable for Overseeing the technical and non-technical operations supporting General Insurance Business with a core mandate to drive a robust underwriting and claims function to drive growth in underwriting profitability.
The role holder will also be responsible for setting and driving strategic direction and providing executive leadership and management to the business operations, focusing on ensuring the department's performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The role will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization's business goals and objectives.
Key responsibilities
- Oversee compliance with underwriting and claims guidelines and reinsurance treaty provisions in underwriting and claims
- Oversee compliance with administration mandates for pension customers
- Oversee the administration of treaty and facultative treaties including specialty risk structuring/pricing negotiations
- Collaborate with IT and Customer Experience team to drive seamless customer experience
- Collaborate with BD team in retention of customers/intermediaries
- Collaborate with BD in specialty risk structuring/sales
- Ensures inter-departmental coordination for business and operational efficiency
- Leading and executing the operational strategy of the business by establishing and enforcing organizational goals, policies and operating procedures
- Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
- Ensure operational efficiency in Claims, Underwriting, Reinsurance, Group Life, Pension and AMC operations departments in accordance with established SLAs.
- Put in place standards for interdepartmental service level agreements that will improve the company's service ratings
- Defines annual operating budget for Operations and ensures unit operates at or below budget
- Manage key relationships with clients, intermediaries and service providers in the market by ensuring that service to customers and producers meets their expectations
- Provide effective leadership and direction to the various departmental heads. Managing and developing the team of Claims and Underwriting specialists
- Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability across all products.
- Driving process mapping and restructuring to obtain optimal operations with a clear bias for cost containment and fraud management. Identifies and implements on-going improvement initiatives to improve performance for Operations
- Oversee and give technical guidance on all complex and large risks - both underwriting, claims and
- Evaluate reinsurance data and recommend changes where applicable to ensure a robust and optimal reinsurance program - Kenya and the Group
- Review facultative placements, fronting, and special acceptance -waivers to ensure no expenditure
- Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks
- Delegated Authority: As per the approved Delegated Authority Matrix
- Perform any other duties as may be assigned from time to time
Key Performance Measures
- Drive increase in CSAT and NPS for corporate customers and intermediaries
- Drive customer retention rate
- Drive improvement in loss and expense ratio for corporate business
- Drive fraud mitigation in claims
- Drive compliance with various regulatory and contractual and internal policy requirements within operations
Knowledge, experience and qualifications required
- Bachelors' degree in a business related filed
- Masters' degree is an added advantage
- Professional qualification in Insurance (FIA/ SOA/ ACII/FLMI/AIIK)
- 7-10 years' experience in the insurance industry 3-4 of which must be in a senior management
- Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).
- Extensive experience in ensuring operational risks are identified and managed.
- Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management
- A deep understanding of leveraging data, technology and processes to standardise and automate operations, reducing turn-around times on all key business processes.
- A demonstrated track record in optimising operations to enhance the overall customer experience at all customer contact points.
Leadership category responsibility framework (Core Competencies)
Leaders of Leaders in Britam need to:
• Ensure Business Objectives are met;
• Be vision carriers; facilitate, drive and extract the vision for the business with the functional team;
• Ensure the successful implementation of the strategy;
• Ensure a sustainable business over a long-term defined vision;
• Have a global understanding of business practices and local application;
• Have a long-term view on profit, functions and processes;
• Grow stakeholder value over the long-term;
• Grow profitably across products and all business units;
• Engage in continuous brand building to become the trusted partners to customers;
• Develop innovative partnerships and distribution channels to increase market penetration;
• Appropriately allocate funds and capital to maximise shareholder value;
• Work strategically to ensure market leading position;
• Adequately manage operational risk.
Leaders of Leaders Competency Descriptions.
•
Leading and Supervising
- Provides the business with a clear direction based on the overall strategic intent of the organisation; motivates and empowers others with a clear sense of purpose; creates a positive organisational climate that fosters learning and development; acknowledges high potential talent; sets and articulates the vision and values through own personal behaviour.
•
Relating and Networking
- Easily establishes, as well as assists others in building meaningful relationships with customers and staff across all areas of the business, inside and outside of the organisation; relates well to people at all levels; facilitates the resolutions of conflict and manages disagreements with tact and diplomacy.
•
Persuading and Influencing
- Gains clear agreement and commitment from others by persuading, convincing and negotiating to the benefit of the organisation; promotes the organisational strategy during conversations; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself, the department or the organisation; makes a strong personal impact on others; takes care to manage the organisation's impression and brand on others.
•
Formulating Strategies and Concepts
- Works strategically to realise organisational goals; sets and develops organisational strategies; identifies and develops positive and compelling visions of the organisation's future potential; takes account of a wide range of issues across, and related to the organisation; encourages others to take a strategic and long-term view in terms of the organisation's future; communicates the organisational strategy, vision and objectives effectively across all levels of the organisation.
•
Entrepreneurial and Commercial Thinking-
Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments, changes, trends and possible risks in the organisational structure and politics; demonstrates financial awareness; ensures costs are monitored and controlled and thinks in terms of profit, loss and added value.
•
Adapting and Responding to change
- Anticipates and effectively adapts to changing circumstances and ambiguous situations; accepts and actively drives new ideas and change initiatives; adapts interpersonal style to suit different individuals and situations; adapts organisational strategy to take industry changes into consideration.
•
Presenting and Communicating Information
- Speaks fluently; expresses the organisational strategy, mission, vision, objectives as well as opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; represents the organisational brand effectively, responds quickly to the needs of an audience and to their reactions and feedback; projects credibility and authority.
•
Creating and Innovatin
g - Promotes organisational improvement; produces and encourages new ideas, approaches, or insights; creates the environment for innovative products or designs; produces a range of solutions to the strategic benefit of the organisation.
•
Achieving Personal Work Goals and Objectives
- Accepts and tackles demanding organisational and departmental goals with enthusiasm; lead by example by working hard and putting in longer hours in order to ensure successful implementation and completion of strategic projects; show self-insight in own development needs.
•
Adhering to Principles and Values
- Upholds and encourages ethical behaviour and organisational values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment; models the organisational values during every day interactions.
•
Analysing
- Strategically analyses sources of information, breaking them into component parts, patterns and relationships; makes rational judgements from the available, as well as missing information; demonstrates an understanding of how one issue may be part of a much larger system.
Chief Operations Officer
Posted today
Job Viewed
Job Description
Job Purpose
The Chief Operations Officer will be accountable for Overseeing the technical and non-technical operations supporting General Insurance Business with a core mandate to drive a robust underwriting and claims function to drive growth in underwriting profitability.
The role holder will also be responsible for setting and driving strategic direction and providing executive leadership and management to the business operations, focusing on ensuring the department's performance meets or exceeds customer expectations while concurrently driving operational efficiencies. The role will play a significant role in developing and implementing processes and technology solutions necessary to achieve the organization's business goals and objectives.
Key Responsibilities
- Oversee compliance with underwriting and claims guidelines and reinsurance treaty provisions in underwriting and claims.
- Oversee compliance with administration mandates for pension customers.
- Oversee the administration of treaty and facultative treaties including specialty risk structuring/pricing negotiations.
- Collaborate with IT and Customer Experience team to drive seamless customer experience.
- Collaborate with BD team in retention of customers/intermediaries.
- Collaborate with BD in specialty risk structuring/sales.
- Ensures inter-departmental coordination for business and operational efficiency.
- Leading and executing the operational strategy of the business by establishing and enforcing organizational goals, policies and operating procedures.
- Defines the service operations strategy to ensure the business provides world-class service to all customer segments.
- Ensure operational efficiency in Claims, Underwriting, Reinsurance, Group Life, Pension and AMC operations departments in accordance with established SLAs.
- Put in place standards for interdepartmental service level agreements that will improve the company's service ratings.
- Defines annual operating budget for Operations and ensures unit operates at or below budget.
- Manage key relationships with clients, intermediaries and service providers in the market by ensuring that service to customers and producers meets their expectations.
- Provide effective leadership and direction to the various departmental heads. Managing and developing the team of Claims and Underwriting specialists.
- Carry out market intelligence to ensure the company is in tandem with industry trends and adopts pricing mechanisms that ensure profitability across all products.
- Driving process mapping and restructuring to obtain optimal operations with a clear bias for cost containment and fraud management. Identifies and implements on-going improvement initiatives to improve performance for Operations.
- Oversee and give technical guidance on all complex and large risks - both underwriting and claims.
- Evaluate reinsurance data and recommend changes where applicable to ensure a robust and optimal reinsurance program - Kenya and the Group.
- Review facultative placements, fronting, and special acceptance -waivers to ensure no expenditure.
- Ensure adherence of all regulatory requirements with regards to reinsurance, claims and technical acceptance of risks.
Knowledge, Experience And Qualifications Required
- Bachelors' degree in a business related filed.
- Masters' degree is an added advantage.
- Professional qualification in Insurance (FIA/ SOA/ ACII/FLMI/AIIK).
- 7-10 years' experience in the insurance industry 3-4 of which must be in a senior management.
- Proven experience as an Operations Manager within a Financial Services Industry (Banking and Finance/ Insurance).
- Extensive experience in ensuring operational risks are identified and managed.
- Significant experience in process mapping and restructuring to obtain optimal operations with a focus on cost containment and fraud management
- A deep understanding of leveraging data, technology and processes to standardize and automate operations, reducing turn-around times on all key business processes.
- A demonstrated track record in optimizing operations to enhance the overall customer experience at all customer contact points.
Primary Location
Kenya-Nairobi-Nairobi
Organization
Britam
Job Type
Permanent
Shift
Day Job
Contract Type
Full-time
Job Posting
Unposting Date
Ongoing
Number of Openings
1
Chief Operations Officer
Posted 3 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and execute comprehensive operational strategies to support the company's growth and objectives.
- Oversee all daily operations, including production, logistics, customer service, and administration, in a fully remote setting.
- Implement and refine operational policies and procedures to enhance efficiency and productivity.
- Manage budgets, control costs, and ensure financial objectives are met.
- Lead and mentor operations teams across different geographical locations.
- Identify and implement process improvements and technological solutions.
- Develop and maintain strong relationships with key stakeholders, suppliers, and partners.
- Ensure compliance with all relevant regulations and industry standards.
- Monitor key performance indicators (KPIs) and provide regular reports to the executive team.
- Drive a culture of innovation, quality, and customer satisfaction.
- Master's degree in Business Administration, Operations Management, or a related field.
- 10+ years of progressive experience in operations management, with at least 5 years in a senior leadership role.
- Proven experience managing remote teams and operations effectively.
- Demonstrated ability to develop and implement successful operational strategies.
- Strong financial acumen and experience with budgeting and P&L management.
- Excellent leadership, communication, and interpersonal skills.
- Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
- Ability to think strategically and translate vision into actionable plans.
- Experience in supply chain management and logistics.
- Proficiency in operational management software and tools.
Chief Operations Officer
Posted 6 days ago
Job Viewed
Job Description
Responsibilities:
- Develop and implement operational strategies to support the company's growth objectives.
- Oversee all daily operations, including production, supply chain, customer service, and IT.
- Manage departmental budgets and ensure financial targets are met.
- Drive efficiency improvements and cost reduction initiatives across the organization.
- Develop and implement key performance indicators (KPIs) to monitor operational performance.
- Lead and mentor cross-functional teams, fostering a culture of collaboration and high performance.
- Identify and mitigate operational risks and challenges.
- Ensure compliance with all relevant regulations and industry standards.
- Collaborate with the executive team on strategic planning and decision-making.
- Drive innovation and continuous improvement in operational processes.
- Bachelor's degree in Business Administration, Operations Management, or a related field; MBA preferred.
- Minimum of 10 years of progressive leadership experience in operations management.
- Proven track record of successfully scaling operations and driving significant business growth.
- Strong understanding of financial management and budgeting.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability to develop and implement strategic initiatives.
- Experience with change management and process improvement methodologies.
- Proficiency in relevant business software and analytics tools.
- Ability to work effectively in a hybrid work environment.
- Experience in the (Industry Name - e.g., FMCG, Tech, Manufacturing) sector is highly desirable.
Chief Operations Officer
Posted 7 days ago
Job Viewed
Job Description
- Developing and implementing comprehensive operational strategies that align with the company's long-term vision.
- Overseeing the day-to-day administrative and operational functions of the company.
- Analyzing internal operations and identifying areas for process enhancement and improvement.
- Managing cross-departmental collaboration to ensure seamless workflow and communication.
- Developing operational plans, budgets, and forecasts for the organization.
- Establishing policies and procedures that promote company values and vision.
- Evaluating and implementing new technologies and systems to improve efficiency and productivity.
- Managing key stakeholder relationships and acting as a point of contact for operational matters.
- Monitoring key performance indicators (KPIs) and implementing corrective actions as needed.
- Leading and inspiring a high-performing team of department managers and staff.
Chief Operations Officer
Posted 7 days ago
Job Viewed
Job Description
Chief Operations Officer
Posted 7 days ago
Job Viewed
Job Description
Key Responsibilities:
- Develop and implement operational strategies that align with the company's long-term goals and vision.
- Oversee and manage all core business operations, including human resources, finance, technology, and customer support.
- Drive operational efficiency and effectiveness through process optimization, technology adoption, and best practice implementation.
- Lead and mentor a team of department heads, fostering collaboration and high performance.
- Develop and manage the company's operational budget, ensuring fiscal responsibility and resource optimization.
- Establish key performance indicators (KPIs) to measure operational success and drive continuous improvement.
- Identify and implement new technologies and systems to enhance operational capabilities.
- Manage vendor relationships and strategic partnerships to support business growth.
- Ensure compliance with all relevant legal and regulatory requirements.
- Contribute to strategic planning, fundraising efforts, and investor relations as needed.
- Cultivate a positive and productive company culture that attracts and retains top talent.
Qualifications:
- Master's degree in Business Administration (MBA), Operations Management, or a related field.
- 12+ years of progressive experience in operations management and leadership, with at least 5 years in a senior executive role (e.g., COO, VP of Operations).
- Demonstrated success in scaling operations for high-growth companies, preferably within the tech or education sectors.
- Strong understanding of financial management, budgeting, and P&L responsibility.
- Exceptional leadership, strategic thinking, and problem-solving skills.
- Proven ability to build and manage high-performing teams.
- Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
- Excellent communication, negotiation, and interpersonal skills.
- Experience with CRM, ERP, and other business management software.
- Ability to thrive in a fully remote, dynamic, and evolving work environment.
- Strong ethical compass and commitment to fostering a culture of integrity.
This is an unparalleled opportunity to shape the future of a game-changing company from the ground up, leveraging your operational expertise in a fully remote capacity. The role is officially based in **Kitale, Trans-Nzoia, KE**, but requires no physical presence in that location.
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Chief Operations Officer
Posted 13 days ago
Job Viewed
Job Description
Our client is an award-winning Renewable Energy Enterprise in Kenya that develops hydropower plants to deliver affordable, reliable, and sustainable electricity to underserved communities in rural Kenya and East Africa. Their mission is to generate continuous clean energy with minimal environmental impact. Equipped with smart sensors, remote monitoring, and AI-driven control systems, their grids are designed for efficiency and resilience in both on-grid and off-grid settings. The business is rapidly scaling and is set to power more than 10,000 individuals, create local jobs, and avoid significant CO₂ emissions.
Job OverviewThe Chief Operations Officer (COO) will be responsible for ensuring disciplined execution, cross-functional coordination, and operational excellence across the organization. As part of the senior leadership team, the COO will lead the Executive Committee (ExCo) as the central platform where all business functions come together, ensuring alignment, accountability, and timely implementation of decisions.
The role directly oversees Operations Managers in Kenya and the DRC, as well as General Managers of subsidiary entities, holding them accountable for performance against agreed KPIs. A key focus will be to professionalize organizational practices, coordinate project development processes, and introduce best practices to raise efficiency and reduce implementation timelines. This role also allows the CEO to focus on external strategy, fundraising, and partnerships.
Key Responsibilities1. Strategic & Operational Leadership
Translate strategic objectives into operational plans with clear KPIs for each business unit.Oversee the implementation of plans and ensure effective monitoring systems.Provide regular progress and gap reports to the CEO and Board.2. Execution Discipline
Lead the ExCo as the central coordination platform.Ensure timely follow-up and implementation of decisions.Drive interdepartmental coordination (finance, technical, HR, legal, operations).Track achievement of operational KPIs such as plant uptime, energy availability, revenue collection, and project development milestones.3. Organizational Excellence
Institutionalize best practices across operations and support functions.Benchmark organizational practices against industry standards.Lead initiatives to improve organizational efficiency and project development timelines.4. Financial & Budgetary Oversight
Oversee preparation and adherence to operational budgets.Track variances and implement corrective measures.Ensure effective allocation of resources for operational and project delivery targets.Collaborate with the CFO for integrated financial planning and reporting.5. Risk Management & Compliance
Identify and mitigate operational risks across all entities.Ensure compliance with regulatory, safety, and environmental standards.Maintain operational risk registers with clear accountability.Work with the CFO to separate operational and financial risks.6. Leadership & Team Development
Provide leadership, mentorship, and accountability to Operations and General Managers.Foster a culture of accountability, ownership, and results orientation.Develop talent pipelines and succession plans for critical operational roles.RequirementsKey Skills & CompetenciesStrong operational leadership and execution disciplineProven ability to lead ExCo and align cross-functional teamsExpertise in organizational excellence and process improvementFinancial and budgetary management skillsRisk management (operational, safety, and regulatory)Leadership and people development skillsExperience managing multi-country operationsExcellent communication and stakeholder management abilitiesMinimum QualificationsBachelor’s degree in Engineering, Business Administration, or related field; MBA or advanced degree preferred12–15 years of experience in operations leadership, ideally in renewable energy, infrastructure, or related industriesProven track record managing multi-site or multi-country operationsDemonstrated ability to enforce execution discipline and deliver resultsExperience introducing best practices and process improvementsStrong knowledge of regulatory frameworks, operational best practices, and energy sector dynamicsExcellent leadership, communication, and interpersonal skillsChief Operations Officer (COO)
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:
- Develop and implement operational strategies that align with the company’s vision and objectives.
- Oversee daily operations, ensuring efficiency, quality, and cost-effectiveness across all departments.
- Manage departmental budgets and ensure financial targets are met or exceeded.
- Lead and mentor cross-functional teams, fostering a culture of collaboration and high performance.
- Drive process improvements and implement best practices to optimize operational workflows.
- Ensure compliance with all relevant laws, regulations, and industry standards.
- Develop and manage key performance indicators (KPIs) to monitor operational effectiveness.
- Oversee human resources, technology, marketing, and other administrative functions.
- Identify and mitigate operational risks and develop contingency plans.
- Foster strong relationships with stakeholders, partners, and clients.
- Champion innovation and the adoption of new technologies to enhance operations.
- Conduct performance evaluations and provide regular feedback to direct reports.
- Lead strategic planning initiatives and contribute to business development efforts.
- Ensure effective communication channels throughout the organization.
- Represent the company in external engagements as required.
Chief Operations Officer (COO)
Posted 2 days ago
Job Viewed
Job Description
Key responsibilities include:
- Developing and implementing comprehensive operational strategies to support company growth and profitability.
- Overseeing day-to-day operations, including process optimization, resource allocation, and quality assurance.
- Managing and mentoring a diverse team of operational leaders and staff across various departments.
- Establishing and monitoring key performance indicators (KPIs) to track operational performance and identify areas for improvement.
- Driving initiatives to enhance operational efficiency, reduce costs, and improve customer satisfaction.
- Developing and managing the operational budget, ensuring fiscal responsibility.
- Implementing and refining business processes to ensure scalability and robustness.
- Collaborating with other C-suite executives to align operational plans with overall business strategy.
- Managing relationships with key vendors and strategic partners.
- Identifying and mitigating operational risks.
- Leading cross-functional projects to drive innovation and achieve business objectives.
- Ensuring compliance with all relevant regulations and legal requirements.
- Fostering a culture of continuous improvement and high performance within the operations team.