2,210 Call Center Supervisor jobs in Kenya
Manager, Call Center Operations
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Job Description
"Improving the lives of those with chronic care diseases while providing solutions to our customers."
Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.
- PLEASE NOTE THIS IS AN IN-PERSON ROLE**
Who We Are
SuperCare Health (SCH) is the foremost post-acute, in-home healthcare provider in the Western U.S., dedicated to serving the healthcare needs of our expanding patient population for nearly 50 years. Specializing in respiratory and chronic disease management, we have earned our position as a leader in the industry by delivering innovative solutions that significantly enhance the quality of life for our patients. Our unwavering commitment to excellence has established us as a trusted partner for healthcare providers nationwide.
What We're Looking For
The
Manager, Call Center Operations
will be responsible for launching and managing SuperCare Health's Call Center hub in the Salt Lake City area. This individual will play a key role in establishing a strong presence in Utah, leading the hiring, training, and development of a team of 30–50 onsite Customer Care Specialists. The Call Center Manager will ensure excellence in patient and provider support, drive operational efficiency, and deliver on key performance indicators (KPIs) aligned with company goals.
What You'll Do
Leadership & Team Management
- Build, lead, and manage a team of 30–50 Customer Care Specialists in person at the Salt Lake City hub.
- Recruit, hire, and onboard new staff to support the rapid growth of the Utah market.
- Provide coaching, mentoring, and performance management to ensure team success.
- Foster a culture of accountability, collaboration, and service excellence.
Training & Development
- Oversee training and skill development programs for Customer Care Specialists, with support from corporate resources.
- Ensure staff are fully equipped to handle patient inquiries, provider communications, and service-related calls effectively and compassionately.
- Promote continuous learning to enhance call quality, compliance, and efficiency.
Operations & Performance Management
- Establish and implement call center processes, workflows, and best practices.
- Track, analyze, and report on call center KPIs, including call volume, service levels, quality assurance, first-call resolution, patient satisfaction, and productivity metrics.
- Develop strategies to improve operational performance and deliver measurable results.
- Collaborate with cross-functional teams, including Clinical Services, Field Operations/Dispatch, and Corporate Operations, to ensure seamless patient experiences.
Strategic Impact
- Serve as the primary leader establishing SuperCare Health's call center presence in Utah.
- Partner with senior leadership to align the call center's goals with overall business objectives.
- Act as a change agent to support growth, scalability, and excellence in patient care delivery.
This role may be a fit for you if you have…
- A Bachelor's degree in Business, Healthcare Administration, or related field preferred.
- Minimum 5 years of call center leadership experience, preferably in healthcare, durable medical equipment (DME), or related industries.
- Proven track record of managing large teams (30+ employees) in a high-volume call center environment.
- Strong understanding of call center operations, metrics, and workforce management.
- Excellent leadership, communication, and interpersonal skills.
- Ability to thrive in a fast-paced, growth-oriented environment.
- Demonstrated ability to recruit, build, and retain high-performing teams.
- Proficiency with call center technology platforms and reporting tools.
Benefits
- Medical
- Dental
- Vision
- Flexible Savings Account
- 401K
- Voluntary Life Insurance
- Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.
Perks
- Paid Training
- Paid Time Off
- Sick Time
- Growth Opportunities
- Employee Referral Reward Program
- Employee Discount Program
Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests
What SuperCare Health Is About
"SuperCare Health is a comprehensive, post- acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.
Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.
Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.
We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.``
Connect With Us
Company Website
Company Business Hours - 8:30 AM – 5:30 PM PST
Araceli Richardson - Jr. Recruiter LinkedIn
Job Description
Position: Customer Service Supervisor
Reporting to: Head of Customer Service
Location: Nairobi
Role type: Full-Time
About SunCulture
Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercializing life-changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World's Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.
About The Role
The Customer Service Supervisor role holder is a dynamic and results-driven individual. He /she is a key contributor to the customer service department. The role holder will be responsible for leading a team of retention representatives to ensure the effective implementation of customer retention strategies. The primary focus of this role is to minimize customer churn, enhance customer satisfaction, and contribute to overall business growth.
Key Responsibilities
- Supervise and lead a team of customer service representatives, fostering a positive and collaborative environment through guidance, support, and coaching.
- Set and monitor performance targets for the team and individual members, implementing improvement plans as necessary to ensure goal attainment.
- Ensure high levels of customer satisfaction by overseeing the resolution of issues and escalations, and analyzing interactions for improvement opportunities.
- Implement and enforce quality assurance standards for customer interactions, conducting regular audits to maintain service quality.
- Identify training needs and facilitate ongoing development opportunities to enhance team skills and knowledge.
- Effectively allocate resources to ensure optimal efficiency and manage staffing levels to meet service demands.
- Generate regular reports on key performance indicators and utilize data-driven insights to identify trends and areas for improvement.
- Lead initiatives to improve processes and procedures, actively seeking and implementing best practices in customer service.
Qualifications
- Bachelor's degree in Business Administration, Communication, or a related field (preferred).
- 5 years of experience in Customer Service, including a minimum of 3 years in a supervisory or managerial role within a call center or customer service environment.
- Excellent leadership, communication, and interpersonal skills.
- Strong problem-solving abilities and a customer-centric mindset.
- Proficient in using call center software and customer relationship management (CRM) tools.
- Knowledge of industry best practices and trends in customer service.
Interested?
Please apply online via this job portal. We respond to all candidates; however, only shortlisted candidates will be interviewed.
Please Note
SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Customer Service Manager
Posted today
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Company Description
Givva Wealthtech Limited, a social enterprise incorporated in Kenya, builds wealthy, genuine communities. We are a wealth technology company that empowers communities to shape their own destiny, foster trust, and maximize their potential through technology and financial information. We conduct various trainings on financial freedom and provide a mobile-app platform to help communities and their members make sound financial decisions.
Role Description
This is a full-time on-site role for a Customer Manager located in Nairobi County, Kenya. The Customer Manager will be responsible for ensuring customer satisfaction, managing customer accounts, and delivering excellent customer service. The role will require regular communication with clients, analytics to understand customer needs, and strategies to enhance client relationships.
Qualifications
- Customer Satisfaction and Customer Service skills
- Analytical Skills
- Communication skills
- Account Management skills
- Ability to work independently and manage multiple tasks effectively
- Bachelor's degree in Business, Marketing, or related field
- Experience in the finance or technology industry is a plus
Job Description
BrightPath Global is seeking a proactive and customer-focused Customer Service Executive to join our growing team. The successful candidate will serve as the primary point of contact for clients, providing timely support, resolving inquiries and ensuring a seamless customer experience. This position requires strong communication skills, attention to detail and a passion for delivering exceptional service.
Key Responsibilities
1. Handle incoming phone calls, emails and chat inquiries in a professional and courteous manner.
2. Provide accurate information about company products, services and policies.
3. Resolve customer complaints and escalate complex issues to the relevant departments.
4. Maintain and update customer records in the database.
5. Ensure followup with clients to guarantee satisfaction and issue resolution.
6. Prepare and share regular reports on customer feedback, issues and trends.
7. Support administrative tasks related to customer service operations.
Qualifications & Requirements
1. Diploma or Degree in Business Administration, Communication, Customer Service or related field.
2. 0–2 years’ experience in a customer service or client relations role (fresh graduates are encouraged to apply).
3. Strong verbal and written communication skills.
4. Excellent interpersonal and problem-solving abilities.
5. Proficiency in Microsoft Office applications.
6. Ability to work under pressure and manage multiple tasks effectively.
7. Professional demeanor and positive attitude.
Job Description
Position Description
Provide excellent customer service and sell bank products to customers to provide the best customer experiences and at the same time achieve department targets.
DUTY & RESPONSIBILITY
- Deliver to customers with effective and efficient banking products and services.
- Ensure proper data entries and transactions of products and services provided to customers.
- Prepare routine records and reports required by the supervisor and/or manager. Process customers' account openings and ensure efficiency and accuracy.
- Ability to understand customers' needs and provide appropriate solutions and attention
- Cross-sale bank products and services, life insurance.
- Upload the specimen signature form signed by the proper discretionary holder(s) in a timely manner.
- Meet and exceed customer expectations through providing superior customer service.
- Must undertake any other work as assigned.
QUALIFICATION
- Hold a bachelor's degree or be pursuing year 4, semester 2 in English, banking & finance, accounting, or an equivalent.
- Must have good command of both spoken English and Chinese.
- Pleasant and friendly personality.
- Good problem-solving skills.
- Computer literacy, in particular, Microsoft Word and Excel.
- Willing to work under pressure and overtime.
How To Apply
Interested and qualified applicants should submit your updated Cover Letter and CV stating the position applied for with your current photo (4x6) through
Job Description
Kakenya’s Dream (KD) seeks to empower and motivate young girls through education and health to become agents of change and to break the cycle of destructive cultural practices in Kenya, such as female genital mutilation and early forced marriage. These future leaders will improve their community, nation, and world. We challenge ourselves to come up with the best holistic programming for girls and young women and we promise to share our models with others (Website: ).
Job summary: Communications Manager is responsible for facilitation and coordination of local corporate communications initiatives at Kakenya’s Dream; creating and raising positive awareness and visibility of the organization’s work with all stakeholders and the general public. He/she coordinates with the US team in dissemination of appropriate messages to relevant audiences (both internally and externally). He/she also supports all units in documenting, packaging and promoting the organization’s work.
Location: Kakenya’s Dream field office located at Isampin, Transmara West, Narok County.
Reports to: Country Director
Supervises: Communications Officer
Duties and Responsibilities:
1.Communication Management
In collaboration with the US Communications Manager, facilitate development and implement strategies, standards, guidelines, and policies for Communications.
Support US Director of Communications in development and implementation of annual management plans, work plans and budgets for Communications.
Support resource mobilization; giving input to concept notes and proposals writing and participate in all fundraising initiatives.
Maintain an updated database of key stakeholders.
Develop and maintain an updated calendar of corporate events and activities both internal and external that KD participates in and influences its work.
Manage and supervise staff in the department.
Facilitate capacity building of staff on communication, marketing and public relations.
Coordinate participation of KD in strategic partnership and alliances for campaign and advocacy on common grounds with relevant parties and forums.
Assist in tracking of activities and expenditures and regularly advise on cost benefits and sustainability of activities of the unit.
Ensure proper management, use and good stewardship of entrusted resources.
2. Coordination of Communication Initiatives and Processes
Oversee all internal and external communications of the organization; ensuring messaging is consistent and engaging.
Coordinate the production and distribution of newsletter, publications and general updates.
Continuously update the profile of Kakenya’s Dream by compiling and sharing updates on activities with relevant stakeholders and audiences to build and maintain a positive image of the organization and its work.
Support and coordinate design, production, publication and distribution of corporate, Information Education Communication (IEC), promotional and special projects materials, documentation and documentaries to enhance Kakenya’s Dream’s visibility, image and work.
Capture and produce pictures, audio and video recordings for documentation purposes and for information dissemination to stakeholders and target audiences.
Assist departments in finalization of writing; proofreading, editing and compilation of all external communications materials, correspondence and publications.
Coordinate and manage placement of advertisements in the media.
3. Support Management of Website and Social Media Platforms
Provide quality production; publications, stories, pictorials, videos, audios among others to be posted on the website.
Advice US Communication team on areas that ensure the website is user friendly and the content is appropriate for its audiences taking local Kenya context into consideration.
Provide input into social media platforms including content, presentation and responses to capture and reflect its mission, vision, values, strategies and work and also ensure relevance to the local Kenya context.
Coordinate drafting, sourcing, editing, harvesting and dissemination of relevant articles, stories, photos and documentation for the website
Assist in management of blogs, photos, features and stories on social media platforms, ensuring they are relevant to the local Kenya context.
Assist in responding to online related queries and issues that are received through official social media platforms.
4. Manage Public Relations
Manage marketing, branding and visibility initiatives, ensure consistency in identity and messaging and ensure sponsored and supported events and activities have relevant branded materials.
Develop and maintain gainful networks that promote the organization’s work and identify like-minded organizations for partnerships and information sharing.
Identify appropriate forums that will amplify Kakenya’s Dream’s visibility and coordinate the organization’s effective participation.
Manage appropriate responses to requests for information and enquiries about Kakenya’s Dream’s work; programs, activities, operations, clients, stakeholders etc.
Represent the organization at relevant meetings and events.
5. Manage Media Relationships
Establish and maintain strong working relationships with media houses to promote Kakenya’s Dream’s profile and work, proactively securing media opportunities and ensuring the organization responds as appropriate.
Support Country Director, management and staff to draft speeches, press statement, press releases, opinion pieces, articles and replies for the media, which presents Kakenya’s Dream’s position and/or opinion on its work and issues of interest.
Ensure Kakenya’s Dream uses media and media contacts to promote its visibility at national, regional and international levels.
Manage and provide appropriate responses to media inquiries.
6. Management of Documentation, Gallery and Library
Manage collection of stories and other communication contents and create gallery and library that capture and tell the stories of Kakenya’s Dream work through photos, videos, audios, photos, videos, audios, graphics, info-graphics, documentaries, publications, reports among others.
Work closely with the program team to ensure stories, experiences, best practices and lessons learned of the organization’s work are chronicled, captured, documented and stored for publicity and archiving.
Develop and maintain a system to capture reports on Kakenya’s Dream’s work and areas of interest that appear in the media and other publications.
Work closely with the MEL unit in documentation, presentation and sharing of Kakenya’s Dream’s case studies, experiences, lessons and best practices to enhance its work and engagement.
7. Lead in the development and implementation of the Communication Department budget.
8. Carry out any other duties and responsibilities which may be assigned by the Supervisor from time to time.
Minimum Knowledge, Skills, and Abilities
1.Education/Academic/Professional Qualification
Bachelor's degree in Communication, Journalism, Public Relations or Media studies.
A master's degree is an added advantage
Post graduate training in marketing, communication and public relations.
2.Relevant Work Experience
At least five (5) years’ experience in Communication, Journalism, Public Relations or Media studies., preferably in the NGO sector.
3.Competencies/Abilities/Skills Required
Strong interpersonal and people management skills.
Excellent communication, report writing and presentation skills.
Very good planning, organizational and time management skills, with the ability to manage multiple tasks and meeting deadlines.
Very good networking, negotiation and persuasion skills.
Demonstrated ability in event planning and coordination.
Team player with demonstrated ability to build and maintain gainful relationships and partnerships at the corporate and social forums.
Ability to demonstrate creativity and innovation in communication and public relations for development organizations.
Excellent graphic designing software with experience in photography, videography and design.
Strong ICT skills and working knowledge of computer applications and social media that promote communications and public relations; digital media, photography, graphic design and video production skills.
Experience working within a humanitarian or development context and working on international donor funded projects.
Experience in working with donor-funded projects especially those in gender, women and girls focus areas is an added advantage.
Attention to details and ability to work under pressure and deliver under minimal supervision.
How to apply
If you meet the above qualifications, please email your resume and cover letter indicating your expected salary and availability to by close of business on Friday, 31st October 2025.
Applications will be reviewed on a rolling basis and only shortlisted candidates will be contacted.
Kakenya’s Dream is a child safe organization and all employees are expected to comply.
Senior Media Relations Manager - Crisis Communication
Posted 6 days ago
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Job Description
Key Responsibilities:
- Develop and implement comprehensive media relations strategies aligned with organizational goals.
- Proactively identify media opportunities and pitch compelling stories to target media outlets.
- Manage all media inquiries swiftly and professionally, providing accurate and consistent information.
- Develop and manage crisis communication plans, acting as a key spokesperson when necessary.
- Cultivate and maintain strong relationships with key journalists, editors, bloggers, and influencers.
- Monitor media coverage and provide regular reports on sentiment and key message penetration.
- Craft press releases, media advisories, Q&As, and other communication materials.
- Collaborate with internal stakeholders to ensure consistent messaging across all platforms.
- Provide media training and guidance to senior leadership and subject matter experts.
- Stay informed about current events, industry trends, and the competitive media landscape.
Qualifications:
- Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or a related field.
- Minimum of 7 years of experience in media relations, public relations, or corporate communications, with a significant portion focused on crisis management.
- Proven experience in developing and executing successful media campaigns.
- Exceptional writing, editing, and storytelling abilities.
- Demonstrated success in building and nurturing media relationships.
- Strong understanding of media monitoring tools and reporting.
- Excellent strategic thinking, problem-solving, and decision-making skills.
- Ability to remain calm and effective under pressure during crisis situations.
- Superior interpersonal and negotiation skills.
- Experience working in a remote setting, demonstrating self-discipline and strong communication.
This is a pivotal role for an individual passionate about shaping public perception and safeguarding an organization's reputation. You will have the autonomy to drive strategic media initiatives from anywhere in Kenya, contributing significantly to the company's public image and brand equity. If you are a seasoned communications professional with a knack for storytelling and a talent for crisis management, we encourage you to apply.
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Customer Service Officer
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Company Description
Hillspan Insurance Brokers Ltd is a fully fledged insurance brokerage and leading provider of insurance and risk management solutions. Our dynamic team of insurance professionals is committed to offering innovative and cutting-edge solutions that revolutionize the traditional insurance broking landscape. We focus on delivering exceptional quality services, ensuring utmost customer satisfaction, and providing excellent value for our clients' investments.
Role Description
This is a full-time on-site role for a Customer Service Officer, located in Nairobi County, Kenya. The Customer Service Officer will be responsible for managing customer inquiries, manage front office/reception, providing support, ensuring customer satisfaction, and enhancing the overall customer experience. The role involves daily interaction with clients to address their needs, resolving any issues, and maintaining positive relationships to ensure a high level of customer service.
Qualifications and responsibilities
- Interpersonal Skills and Customer Support skills
- Customer Satisfaction, Customer Service, and Customer Experience skills
- Strong communication and problem-solving abilities
- Ability to work effectively in a team and manage multiple tasks simultaneously
- Proficiency in using customer service software and tools
- Relevant experience in the financial services industry is a plus
- Bachelor's degree in Business or related field
Customer Service Specialist
Posted today
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Company Description
Jibu Lavington is a water purification organization that provides clean and purified water to different clients within the region of Lavington.
Role Description
This is a full-time on-site role for a Customer Service specialist at Jibu Lavington located along Ngong Road opposite Posta in Nairobi County, Kenya. Working hours will be between 8.30am to 8.00pm from Monday to Saturday.
Salary : 25,000Ksh per month
They will be required to :
- Receive calls from customers requiring delivery services.
- Use a POS system to manage customer orders.
- Phone call follow up on customer reception of order and payments made.
- Providing excellent service to clients who come physically for their own products.
- Following up customers for feedback on improvement of services.
- Managing customer inquiries and concerns.
Qualifications
- Experience in Customer service roles/Front office roles for over 3 years is required
- Phone Etiquette, Customer Service, and Communication skills
- Excellent interpersonal and organizational skills
- Ability to multitask and prioritize tasks efficiently
- Excellent verbal and written communication skills
Customer Service Specialist
Posted today
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Company Description
Mixa Paints, based in Nairobi, Kenya, is a leading manufacturer of high-quality coatings for the automotive and wood refinishing sectors. Committed to excellence and innovation, Mixa Paints adheres to global standards in product performance, sustainability, and customer satisfaction. Our solutions are trusted by professionals across Africa for their durability, precision, and superior finish. We aim to become a regional benchmark in the coatings industry.
Role Description
This is a full-time onsite role for a Customer Service Specialist located in Nairobi County, Kenya. The Customer Service Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, handling phone inquiries, and enhancing the overall customer experience. Daily tasks include responding to customer queries, managing complaints, and maintaining positive relationships with clients.
Qualifications
- Proficiency in Customer Support and ensuring Customer Satisfaction
- Strong Phone Etiquette and Customer Service skills
- Experience in enhancing Customer Experience
- Excellent verbal and written communication skills
- Ability to work effectively in a team and manage time efficiently
- Familiarity with customer service software and CRM tools is a plus
- Bachelor's degree in Business, Communications, or related field is advantageous