2 jobs in Givva Wealthtech Limited
Customer Service Manager
Posted today
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Job Description
Company Description
Givva Wealthtech Limited, a social enterprise incorporated in Kenya, builds wealthy, genuine communities. We are a wealth technology company that empowers communities to shape their own destiny, foster trust, and maximize their potential through technology and financial information. We conduct various trainings on financial freedom and provide a mobile-app platform to help communities and their members make sound financial decisions.
Role Description
This is a full-time on-site role for a Customer Manager located in Nairobi County, Kenya. The Customer Manager will be responsible for ensuring customer satisfaction, managing customer accounts, and delivering excellent customer service. The role will require regular communication with clients, analytics to understand customer needs, and strategies to enhance client relationships.
Qualifications
- Customer Satisfaction and Customer Service skills
- Analytical Skills
- Communication skills
- Account Management skills
- Ability to work independently and manage multiple tasks effectively
- Bachelor's degree in Business, Marketing, or related field
- Experience in the finance or technology industry is a plus
Business Development Officer
Posted today
Job Viewed
Job Description
We are hiring a
Business Development Officer
who will be responsible for
identifying new business opportunities, building client relationships, and driving customer growth
.
He/She will be implementing business development plans and initiatives
to increase the number of communities/groups using Givva - our community management platform and consuming our investment products
. We
are looking for a forward-looking
thinker, one who is able to tailor-make viable and impactful solutions to the communities that we work with.
Key Responsibilities
· Responsible for selling Givva products and services to self-help and community-based organizations.
· Actively drive growth in customer numbers while ensuring full adherence to the customer on-boarding policies and procedures.
· Collaborate with other departments to organize and conduct financial literacy and products trainings for communities and individuals.
· Deliver excellent customer service by responding to inquiries promptly, resolving issues, and maintaining long-term client relationships.
· Participate in product development by collecting client feedback, analyzing market trends, and providing insights to enhance existing products and inform new solutions.
· Prepare and deliver products presentations and proposals to prospective clients.
· Secure new business using a variety of methods, such as cold calling, emails, community outreach, and referrals.
· Maintain accurate and up-to-date personal contact information on prospects-individual clients, and communities.
· Identify and pursue new business frontiers by exploring untapped markets, partnerships, and opportunities that drive growth and expand Givva's customer base.
Qualification Requirements
- A Bachelor's degree in a Business, Finance, Marketing, or Business-related field
.
· Knowledge in Sales and Marketing, or capital markets, will be an added advantage.
- At least 2 years' experience working as a business development officer or similar role.
· Good interpersonal & communication skills with excellent customer service.
· A team player with the drive to improve performance.
· Self-driven and possess the ability to work with minimum supervision.
·
Ability to work collaboratively with multiple departments and adapt to a dynamic work environment.
·
The ability to work in a fast-paced environment with a passion for communities.
If you meet the above requirements, please send your CV and Cover letter as SINGLE PDF DOCUMENT to with the subject line "
Business Development Officer
" on or before 10
th
September 2025.