7709 Remote Customer Success Specialist Technical Support jobs in whatjobs
Remote Customer Success Specialist - Technical Support
Posted 6 days ago
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Job Description
Our client is seeking a highly motivated and empathetic Remote Customer Success Specialist to join their growing technical support team. This role is dedicated to ensuring our clients receive exceptional support and achieve maximum value from our products and services. You will be the primary point of contact for customers, resolving technical issues, answering inquiries, and providing guidance to enhance their experience. As a fully remote position, you will require excellent communication skills, a strong ability to troubleshoot technical problems independently, and a commitment to delivering outstanding customer service. Responsibilities include responding to support tickets, conducting remote troubleshooting sessions, documenting solutions, and escalating complex issues when necessary. The ideal candidate possesses a technical aptitude, patience, and a passion for helping others. You will work closely with product and engineering teams to relay customer feedback and contribute to product improvements. This is an excellent opportunity for a dedicated support professional to grow their career in a flexible, remote setting. We are looking for individuals who are proactive, detail-oriented, and thrive in a fast-paced, customer-centric environment. Your ability to empathize with customers and provide clear, concise solutions will be critical to your success. Join our client and be a vital part of ensuring customer satisfaction and loyalty through expert technical assistance. The role offers a chance to develop deep product knowledge and contribute to the success of a dynamic company, all while enjoying the benefits of remote work. We value individuals who are reliable, eager to learn, and committed to exceeding customer expectations.
Responsibilities:
Responsibilities:
- Respond to customer inquiries and support requests via email, chat, and phone in a timely and professional manner.
- Troubleshoot and resolve technical issues related to the company's products or services.
- Guide customers through product features and functionalities, offering best practices.
- Document customer interactions, technical issues, and resolutions accurately in the CRM system.
- Escalate unresolved issues to senior support staff or relevant departments with detailed information.
- Contribute to the creation and maintenance of knowledge base articles and FAQs.
- Proactively identify opportunities to improve customer satisfaction and product usability.
- Provide feedback to product and engineering teams on common customer issues and feature requests.
- Manage and prioritize a queue of support tickets effectively.
- Maintain a high level of customer satisfaction through excellent service and problem-solving.
- Stay updated on product updates and technical changes.
- Participate in remote team meetings and training sessions.
- Proven experience in a customer support, technical support, or customer success role.
- Strong understanding of technical concepts and ability to troubleshoot software or hardware issues.
- Excellent communication skills, both written and verbal, with the ability to explain technical information clearly.
- Proficiency in using helpdesk software and CRM systems.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and manage time effectively in a remote environment.
- Patience, empathy, and a customer-centric attitude.
- High school diploma or equivalent; technical certifications or a degree in a related field is a plus.
- Experience with remote collaboration tools (e.g., Slack, Zoom).
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Remote Customer Success Advocate - Technical Support
Posted 12 days ago
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Job Description
Our client is seeking a dedicated and empathetic Customer Success Advocate to provide exceptional remote technical support. This position is integral to ensuring our users have a seamless experience with our products and services. As a remote-first team member, you will be the primary point of contact for customers experiencing technical challenges, offering timely and effective solutions through various communication channels including chat, email, and phone. You will delve into complex issues, troubleshoot software and hardware problems, and guide users through resolutions, ensuring a high level of customer satisfaction. The role requires a proactive approach to identifying recurring issues and contributing to the knowledge base with comprehensive solutions.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and technical issues via remote channels promptly and professionally.
- Diagnose and resolve software and hardware problems, guiding users through step-by-step solutions.
- Escalate complex issues to senior support teams or relevant departments when necessary.
- Document all customer interactions and resolutions in the CRM system accurately.
- Contribute to the creation and maintenance of a comprehensive knowledge base and FAQs.
- Provide feedback to product development teams on recurring issues and potential improvements.
- Proactively engage with customers to ensure their needs are met and to enhance their overall experience.
- Stay updated on product features, updates, and industry best practices.
- Identify opportunities to upsell or cross-sell services based on customer needs and interactions.
Qualifications:
- Proven experience in a customer service or technical support role.
- Strong understanding of common software and hardware troubleshooting techniques.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency with CRM software and remote support tools.
- Ability to multitask and manage time effectively in a fast-paced remote environment.
- A patient and customer-centric attitude.
- Experience in the (specific industry relevant to the fictional client) sector is a plus.
- High school diploma or equivalent; technical certifications are advantageous.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Success Manager - Technical Support
Posted 19 days ago
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Job Description
Our client is looking for a dedicated and empathetic Remote Customer Success Manager to join their thriving support team. In this entirely remote role, you will be the primary point of contact for a portfolio of clients, ensuring they receive exceptional service and maximize the value of our client's offerings. Your mission will be to build strong, lasting relationships, understand client needs, and proactively address any challenges they may encounter. Responsibilities include onboarding new clients, providing comprehensive technical support and troubleshooting via various communication channels (email, chat, video calls), conducting regular check-ins to gauge satisfaction and identify opportunities for growth, and escalating complex issues to the appropriate internal teams. You will also be responsible for educating clients on new features and best practices, gathering feedback to inform product development, and contributing to the creation of self-help resources such as FAQs and knowledge base articles. The ideal candidate will possess outstanding communication and interpersonal skills, a patient and problem-solving attitude, and a keen ability to explain technical concepts in an easily understandable manner. Experience with CRM software and helpdesk ticketing systems is essential. You should be highly organized, self-motivated, and comfortable working independently in a remote setting. A passion for helping others and a commitment to delivering a superior customer experience are paramount. This role is critical in fostering client loyalty and retention, contributing significantly to the overall success of the business. We are seeking individuals who are adept at managing multiple priorities and can maintain a positive and professional demeanor under pressure. This remote position offers a fantastic opportunity to make a tangible impact on customer satisfaction and engagement. This role supports clients in the vicinity of Kericho, Kericho, KE .
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Success Lead - Technical Support
Posted 20 days ago
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Job Description
Our client is seeking a dedicated and experienced Remote Customer Success Lead to spearhead their customer service and technical support operations. This role is entirely remote, offering flexibility and the opportunity to build a world-class support experience from anywhere. You will be responsible for leading a team of customer support specialists, ensuring timely and effective resolution of customer inquiries, technical issues, and product-related challenges. The ideal candidate will have a deep understanding of customer service best practices, a passion for problem-solving, and strong leadership capabilities. Key responsibilities include developing and refining support processes, training and mentoring the support team, monitoring support metrics (response time, resolution rate, customer satisfaction), and acting as a point of escalation for complex issues. You will also play a crucial role in identifying trends in customer feedback and support tickets, proactively communicating these to product and development teams to drive product improvements. Excellent communication and interpersonal skills are vital for managing a remote team and interacting with customers across various channels (email, chat, phone). Proficiency in helpdesk software and CRM systems is required. This position demands a proactive approach to customer satisfaction, a commitment to continuous improvement, and the ability to foster a positive and supportive team environment, even when working remotely. You will be empowered to implement innovative solutions that enhance the customer experience and build lasting relationships. We are looking for a leader who can inspire their team to deliver exceptional service and contribute to the overall success and reputation of our client. This role requires strong organizational skills and the ability to manage workload effectively in a distributed team structure.
Key Responsibilities:
Key Responsibilities:
- Lead and manage a remote customer support and helpdesk team.
- Develop and implement effective customer service strategies and processes.
- Ensure prompt and accurate resolution of customer inquiries and technical issues.
- Train, mentor, and motivate customer support specialists.
- Monitor key performance indicators (KPIs) for customer service operations.
- Act as an escalation point for complex customer issues.
- Analyze customer feedback and support trends to drive product improvements.
- Manage and optimize helpdesk software and CRM systems.
- Foster a positive and customer-centric team culture.
- Communicate effectively with internal teams and external stakeholders.
- Bachelor's degree in Business, Communications, or a related field.
- Minimum of 5 years of experience in customer service or technical support, with at least 2 years in a leadership role.
- Proven experience managing remote support teams.
- Strong understanding of customer service principles and best practices.
- Proficiency with helpdesk ticketing systems (e.g., Zendesk, Intercom) and CRM software.
- Excellent problem-solving, communication, and interpersonal skills.
- Ability to work independently and manage time effectively in a remote setting.
- Experience in developing training materials and conducting team performance reviews.
This advertiser has chosen not to accept applicants from your region.
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Senior Remote Customer Success Manager - Technical Support
Posted 16 days ago
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Job Description
Our client is looking for a dedicated and empathetic Senior Remote Customer Success Manager to join our growing team. In this fully remote role, you will be the primary point of contact for our valued customers, providing exceptional technical support and ensuring their success with our innovative products. You will proactively engage with clients, understand their needs, and offer tailored solutions to enhance their experience. This position requires a deep understanding of our product suite, strong problem-solving skills, and the ability to communicate complex technical information clearly and concisely. You will be responsible for troubleshooting issues, guiding users through features, and identifying opportunities to improve customer satisfaction and retention. Collaboration with our engineering and product development teams is crucial to relay customer feedback and contribute to product enhancements. You will also contribute to building our knowledge base and creating self-help resources. This role offers a fantastic opportunity to work from home, connect with a diverse customer base, and make a significant impact on customer loyalty.
Key Responsibilities:
Key Responsibilities:
- Provide high-level technical support and troubleshooting to customers via phone, email, and chat.
- Proactively engage with customers to ensure they are maximizing the value of our products and services.
- Develop and maintain strong customer relationships, acting as a trusted advisor.
- Identify and escalate complex technical issues to the appropriate internal teams.
- Document customer interactions, resolutions, and feedback accurately in the CRM system.
- Contribute to the development of support documentation, FAQs, and knowledge base articles.
- Conduct customer training sessions and product demonstrations.
- Monitor customer satisfaction metrics and implement strategies to improve them.
- Identify upsell and cross-sell opportunities based on customer needs and usage patterns.
- Stay up-to-date with product updates and industry best practices.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in customer service, technical support, or customer success roles, preferably in a remote setting.
- Proven ability to diagnose and resolve technical issues effectively.
- Excellent communication, interpersonal, and active listening skills.
- Strong understanding of SaaS products and platforms.
- Experience with CRM software (e.g., Salesforce, Zendesk) and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote environment.
- Demonstrated ability to empathize with customers and de-escalate challenging situations.
- A proactive approach to identifying and solving customer problems.
- Passion for technology and helping others succeed.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Success Advocate
Posted 18 days ago
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Job Description
Our client is seeking a proactive and empathetic Remote Customer Success Advocate to join their growing support team. This fully remote, full-time role is essential for ensuring our customers receive exceptional service and achieve their goals using our products and services. You will be the primary point of contact for customers, providing timely and effective assistance, guidance, and problem resolution. The ideal candidate is a natural communicator with a passion for helping others, possessing excellent listening skills and a patient demeanor. You will work from anywhere, building strong relationships with clients and contributing to high levels of customer satisfaction and retention.
Key Responsibilities:
Key Responsibilities:
- Provide prompt and professional customer support via phone, email, and chat.
- Assist customers with product inquiries, troubleshooting, and technical issues.
- Guide customers through onboarding processes and product setup.
- Educate customers on product features and best practices to maximize their value.
- Proactively identify and address potential customer issues before they escalate.
- Gather customer feedback and relay insights to product and development teams for continuous improvement.
- Maintain accurate and detailed customer records and interaction logs.
- Develop and update customer support documentation and FAQs.
- Collaborate with sales and technical teams to ensure a seamless customer experience.
- Contribute to team efforts and achieve individual performance goals related to customer satisfaction and response times.
This advertiser has chosen not to accept applicants from your region.
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Remote Customer Success Advocate - Embu
Posted 4 days ago
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Job Description
Our client is looking for an empathetic and results-driven Customer Success Advocate to join their fully remote support team, serving clients virtually from Embu and beyond. In this vital role, you will be the primary point of contact for customers, ensuring they derive maximum value from our client's products and services. You will proactively engage with customers to understand their needs, provide timely solutions to inquiries, troubleshoot issues, and guide them through product adoption and best practices. Your dedication to exceptional service will be crucial in fostering long-term customer loyalty and retention. This position demands excellent communication skills, a patient demeanor, and a strong technical aptitude to navigate and explain complex solutions. You will work collaboratively with cross-functional teams, including sales and product development, to relay customer feedback and identify opportunities for service improvement. The ability to manage multiple customer interactions simultaneously via phone, email, and chat is essential.
Responsibilities:
Responsibilities:
- Provide exceptional customer support through various channels (phone, email, chat) to address inquiries, resolve issues, and offer solutions.
- Actively engage with customers to understand their goals, challenges, and ensure they are maximizing the value of our client's offerings.
- Guide new customers through onboarding processes and product setup.
- Proactively identify opportunities to improve customer satisfaction and retention rates.
- Troubleshoot technical issues, document problems, and escalate complex cases to appropriate departments.
- Educate customers on product features, functionalities, and best practices to enhance their experience.
- Gather customer feedback and insights, relaying this information to product and engineering teams to drive service enhancements.
- Maintain accurate and detailed customer records within the CRM system.
- Develop and maintain knowledge base articles and FAQs to empower customers with self-service resources.
- Participate in team meetings and training sessions to stay updated on product knowledge and support protocols.
- Proven experience in a customer service, customer support, or customer success role.
- Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
- Strong problem-solving and critical-thinking abilities.
- Patience, empathy, and a customer-centric mindset.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to manage time effectively and multitask in a fast-paced, remote environment.
- A proactive approach to identifying and resolving customer issues.
- Experience in the (specific industry of the client, e.g., SaaS, FinTech, E-commerce) sector is a plus.
- High school diploma or equivalent; a degree in a relevant field is an advantage.
- Self-motivated and able to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
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Lead Remote Customer Success Advocate
Posted 5 days ago
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Job Description
Our client is looking for an exceptional Lead Remote Customer Success Advocate to join their dynamic and growing team. In this fully remote position, you will be at the forefront of ensuring our customers achieve their desired outcomes while using our products and services. You will be responsible for leading a team of customer success advocates, providing guidance, mentorship, and training to foster a high-performance culture focused on customer satisfaction and retention. Your role will involve developing and implementing strategies to enhance the customer journey, proactively addressing potential issues, and identifying opportunities for upselling and cross-selling. You will act as a primary point of contact for escalated customer issues, working collaboratively with internal teams, including support, sales, and product development, to find timely and effective resolutions. This position requires a deep understanding of customer relationship management, excellent communication skills, and a passion for delivering outstanding service. You will be instrumental in developing and refining our customer success playbook, including best practices for onboarding, ongoing support, and feedback collection. Data analysis will be a key component of your role, as you'll track key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLV), to inform strategic decisions and drive continuous improvement. The ability to build strong, lasting relationships with clients, understand their business needs, and translate those into actionable insights for our company is crucial. You will also be involved in creating customer success content, such as knowledge base articles, FAQs, and user guides, to empower customers and reduce support load. This role is ideal for a motivated individual who thrives in a remote work environment and is passionate about empowering customers and driving their success. The role is based in Mombasa, Mombasa, KE, but is operated entirely remotely.
This advertiser has chosen not to accept applicants from your region.
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Customer Success Manager - Technical Support
Posted 20 days ago
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Job Description
Our client is searching for a dedicated and proactive Customer Success Manager specializing in Technical Support to join their fully remote, globally distributed team. This role is instrumental in ensuring our clients achieve their desired outcomes while utilizing our client's innovative products and services. As a remote-first member of our customer success team, you will be the primary point of contact for a portfolio of clients, providing exceptional support, guidance, and strategic advice. Your responsibilities will include onboarding new clients, proactively monitoring client health, identifying opportunities for upselling and cross-selling, and resolving technical issues efficiently and effectively. You will build strong, long-lasting relationships with clients by understanding their unique business needs and ensuring they maximize the value they derive from our solutions. This position demands excellent communication, interpersonal, and problem-solving skills, along with a deep understanding of technical support processes. You will collaborate closely with the product, sales, and engineering teams to relay customer feedback and advocate for customer needs. We are looking for an individual with a passion for customer advocacy, a strong technical aptitude, and a proven ability to manage a book of business successfully in a remote environment. Your ability to explain complex technical concepts clearly and concisely will be crucial. This is an outstanding opportunity to contribute to customer satisfaction and retention in a dynamic, fully remote setting.
This advertiser has chosen not to accept applicants from your region.
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Lead Customer Success Manager - Technical Support
Posted 20 days ago
Job Viewed
Job Description
Our client is revolutionizing the customer service landscape and seeks a highly experienced Lead Customer Success Manager specializing in Technical Support to join our fully remote, globally distributed team. In this crucial role, you will be at the forefront of ensuring our diverse clientele receives exceptional support and achieves maximum value from our innovative solutions. You will lead a team of dedicated support professionals, fostering a culture of proactive problem-solving, technical excellence, and unparalleled customer satisfaction. Your expertise will be vital in developing and implementing best practices for technical issue resolution, customer onboarding, and ongoing client engagement. This is a remote-first opportunity, demanding exceptional organizational skills, strong leadership capabilities, and the ability to motivate and guide a team operating across different time zones. We are looking for a strategic thinker who can identify trends in customer issues, translate them into actionable product improvements, and drive initiatives that enhance the overall customer experience. Your passion for technology and commitment to customer advocacy will be key to your success. Responsibilities include:
- Leading and mentoring a high-performing team of technical support specialists.
- Developing and refining technical support processes and workflows to optimize efficiency and effectiveness.
- Serving as an escalation point for complex technical issues, providing expert guidance and solutions.
- Proactively identifying customer needs and potential challenges, developing strategies to address them.
- Collaborating closely with Product, Engineering, and Sales teams to ensure seamless customer experiences.
- Creating and maintaining comprehensive knowledge base articles and support documentation.
- Tracking key performance indicators (KPIs) for the support team and identifying areas for improvement.
- Conducting regular team meetings and providing constructive feedback and performance reviews.
- Championing customer feedback internally to drive product and service enhancements.
- Ensuring timely and effective resolution of all customer inquiries and support tickets.
This advertiser has chosen not to accept applicants from your region.
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