1 Remote Customer Success Manager Technical Support jobs in whatjobs
Customer Success Manager - Technical Support
Posted 19 days ago
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Job Description
Our client is searching for a dedicated and proactive Customer Success Manager specializing in Technical Support to join their fully remote, globally distributed team. This role is instrumental in ensuring our clients achieve their desired outcomes while utilizing our client's innovative products and services. As a remote-first member of our customer success team, you will be the primary point of contact for a portfolio of clients, providing exceptional support, guidance, and strategic advice. Your responsibilities will include onboarding new clients, proactively monitoring client health, identifying opportunities for upselling and cross-selling, and resolving technical issues efficiently and effectively. You will build strong, long-lasting relationships with clients by understanding their unique business needs and ensuring they maximize the value they derive from our solutions. This position demands excellent communication, interpersonal, and problem-solving skills, along with a deep understanding of technical support processes. You will collaborate closely with the product, sales, and engineering teams to relay customer feedback and advocate for customer needs. We are looking for an individual with a passion for customer advocacy, a strong technical aptitude, and a proven ability to manage a book of business successfully in a remote environment. Your ability to explain complex technical concepts clearly and concisely will be crucial. This is an outstanding opportunity to contribute to customer satisfaction and retention in a dynamic, fully remote setting.
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