16 Remote Customer Success Advocate jobs in whatjobs
Remote Customer Success Advocate
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Remote Customer Success Advocate to join their growing support team. This fully remote, full-time role is essential for ensuring our customers receive exceptional service and achieve their goals using our products and services. You will be the primary point of contact for customers, providing timely and effective assistance, guidance, and problem resolution. The ideal candidate is a natural communicator with a passion for helping others, possessing excellent listening skills and a patient demeanor. You will work from anywhere, building strong relationships with clients and contributing to high levels of customer satisfaction and retention.
Key Responsibilities:
Key Responsibilities:
- Provide prompt and professional customer support via phone, email, and chat.
- Assist customers with product inquiries, troubleshooting, and technical issues.
- Guide customers through onboarding processes and product setup.
- Educate customers on product features and best practices to maximize their value.
- Proactively identify and address potential customer issues before they escalate.
- Gather customer feedback and relay insights to product and development teams for continuous improvement.
- Maintain accurate and detailed customer records and interaction logs.
- Develop and update customer support documentation and FAQs.
- Collaborate with sales and technical teams to ensure a seamless customer experience.
- Contribute to team efforts and achieve individual performance goals related to customer satisfaction and response times.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Success Advocate
Posted 18 days ago
Job Viewed
Job Description
Our client is looking for a compassionate and dedicated Remote Customer Success Advocate to join their customer service and helpdesk team. This is a fully remote position, allowing you to provide exceptional support to customers from anywhere. You will be the first point of contact for customers, responsible for resolving inquiries, troubleshooting issues, and ensuring a positive customer experience. This role demands excellent communication skills, a problem-solving mindset, and a genuine desire to help others. You will be trained on our client's products and services to provide accurate and efficient support across various channels, including email, phone, and chat.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Respond to customer inquiries and resolve issues promptly and effectively via multiple communication channels.
- Provide technical assistance and guidance to customers experiencing product-related problems.
- Document customer interactions, issues, and resolutions accurately in the helpdesk system.
- Escalate complex issues to appropriate departments when necessary.
- Educate customers on product features and best practices to maximize their satisfaction.
- Contribute to the development of FAQs and knowledge base articles.
- Gather customer feedback and report trends to help improve products and services.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Adhere to service level agreements (SLAs) and performance metrics.
- Participate in ongoing training sessions to enhance product knowledge and support skills.
Qualifications:
- Proven experience in customer service, technical support, or a related helpdesk role.
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Patience, empathy, and a customer-centric attitude.
- Proficiency in using helpdesk software and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- High school diploma or equivalent required; associate's or bachelor's degree is a plus.
- Tech-savviness and ability to learn new software quickly.
This advertiser has chosen not to accept applicants from your region.
1
Remote Customer Success Advocate
Posted 18 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a dedicated and empathetic Remote Customer Success Advocate to join their vibrant client relations team. This fully remote position is crucial for ensuring our customers achieve maximum value from our products and services. You will be the primary point of contact for a portfolio of clients, building strong relationships, proactively addressing their needs, guiding them through product adoption, and fostering long-term loyalty. This role requires excellent communication skills, a proactive approach, and a deep understanding of customer needs.
Responsibilities:
Responsibilities:
- Build and maintain strong, long-lasting relationships with a portfolio of assigned clients.
- Onboard new customers, ensuring a smooth and successful integration with our products/services.
- Proactively engage with clients to understand their goals, challenges, and how our offerings can best support them.
- Provide ongoing product guidance, best practices, and support to ensure clients are maximizing their usage and achieving desired outcomes.
- Monitor client health and identify at-risk accounts, developing and executing strategies to improve retention and satisfaction.
- Serve as a liaison between clients and internal teams (e.g., sales, product, support) to ensure client needs are met.
- Gather client feedback and communicate insights to product and development teams for service enhancement.
- Educate clients on new features, product updates, and available resources.
- Identify opportunities for account growth and upselling where appropriate.
- Develop and deliver regular client check-ins and business reviews.
- Respond promptly and professionally to client inquiries and requests.
- Resolve client issues and concerns effectively, escalating when necessary.
- Contribute to the development of customer success playbooks and resources.
- Track and report on key customer success metrics.
- Advocate for the customer internally, ensuring their voice is heard.
- Proven experience in customer success, account management, client support, or a related client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong understanding of customer relationship management principles and best practices.
- Ability to empathize with customers and proactively address their needs.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer success platforms.
- Strong organizational and time management skills, with the ability to manage multiple client accounts simultaneously.
- Proactive problem-solving abilities and a results-oriented mindset.
- Ability to work independently and thrive in a remote, collaborative environment.
- Experience in the SaaS industry is a plus.
- A dedicated home office with a reliable high-speed internet connection is required.
- Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.
2
Remote Customer Success Advocate
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a proactive and empathetic Remote Customer Success Advocate to join their dedicated support team. In this fully remote role, you will be instrumental in ensuring our customers have a positive and productive experience with our products and services. Your primary responsibilities will include onboarding new clients, providing timely and effective technical support, addressing customer inquiries, and proactively identifying opportunities to enhance customer satisfaction and retention. You will serve as the main point of contact for a portfolio of clients, building strong relationships and understanding their evolving needs. The ideal candidate possesses excellent communication skills, a patient demeanor, and a genuine passion for helping others. Proficiency with customer support software, ticketing systems, and virtual communication tools is essential. You must be adept at problem-solving, troubleshooting, and providing clear, concise solutions. This role requires a high level of organization, the ability to manage multiple client interactions simultaneously, and a commitment to delivering exceptional service. We are looking for individuals who are self-motivated, adaptable, and eager to contribute to a customer-centric culture. You will play a vital role in fostering customer loyalty and driving growth through outstanding support. Your ability to empathize with customers and navigate challenges effectively will be key to your success.
Key Responsibilities:
Key Responsibilities:
- Onboard new customers and guide them through initial setup and usage.
- Provide responsive and efficient customer support via various channels (email, chat, phone).
- Address customer inquiries, issues, and escalations in a timely and professional manner.
- Proactively engage with customers to ensure they are maximizing value from our products/services.
- Build and maintain strong, long-lasting customer relationships.
- Identify customer needs and proactively offer solutions or recommend additional services.
- Collect customer feedback and share insights with product and sales teams.
- Troubleshoot technical issues and guide customers through resolution steps.
- Maintain accurate customer records and interaction logs in the CRM system.
- Contribute to developing support documentation and knowledge base articles.
- Proven experience in customer service, support, or account management.
- Excellent verbal and written communication skills.
- Strong interpersonal and active listening skills.
- Patient, empathetic, and customer-focused attitude.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to troubleshoot technical issues effectively.
- Strong organizational and time management skills.
- Ability to work independently and collaboratively in a remote team environment.
- A proactive approach to problem-solving and continuous improvement.
This advertiser has chosen not to accept applicants from your region.
3
Remote Customer Success Advocate
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a proactive and passionate Remote Customer Success Advocate to join their dedicated team. In this fully remote role, you will play a crucial part in ensuring our customers derive maximum value from our products and services. You will build strong relationships, understand customer needs, and guide them toward achieving their goals. The ideal candidate possesses excellent communication skills, a customer-centric mindset, and a genuine desire to help others succeed. You will proactively engage with customers, provide onboarding support, offer best practices, and address any concerns to foster loyalty and retention.
Responsibilities:
Responsibilities:
- Onboard new customers, guiding them through the initial setup and implementation process.
- Proactively engage with customers to understand their goals and challenges.
- Educate customers on product features and best practices to ensure they are maximizing value.
- Monitor customer health metrics and proactively intervene when risks are identified.
- Serve as a trusted advisor, building strong, long-term relationships with customers.
- Address customer inquiries and concerns promptly and effectively.
- Identify opportunities for customer expansion and upsell within existing accounts.
- Gather customer feedback and share insights with internal teams to drive product improvements.
- Conduct regular check-ins and business reviews with key accounts.
- Develop and deliver customer success plans tailored to individual customer needs.
- Advocate for the customer internally, ensuring their voice is heard.
- Contribute to the development of customer success resources, such as guides and tutorials.
- Manage customer churn risk through proactive engagement and problem-solving.
- Maintain accurate records of customer interactions and account status in the CRM system.
- Celebrate customer successes and testimonials.
- Proven experience in customer success, account management, or a similar client-facing role.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to customer issues.
- Customer-centric mindset with a passion for helping clients achieve their objectives.
- Ability to build rapport and establish trust with a diverse range of customers.
- Experience with CRM software (e.g., Salesforce, HubSpot) and customer success platforms is a plus.
- Proficiency in managing multiple accounts and prioritizing tasks effectively.
- Strong organizational skills and attention to detail.
- Ability to work independently and collaboratively in a remote team environment.
- Familiarity with SaaS products and their lifecycles is beneficial.
- This is a 100% remote position.
This advertiser has chosen not to accept applicants from your region.
4
Remote Customer Success Advocate
Posted 21 days ago
Job Viewed
Job Description
Our client is searching for a dedicated and empathetic Remote Customer Success Advocate to foster strong relationships with their clientele and ensure they derive maximum value from their products/services. This is a 100% remote position, offering flexibility in your work environment. The ideal candidate is passionate about customer satisfaction, possesses excellent communication skills, and has a knack for problem-solving. You will be responsible for onboarding new customers, providing ongoing support, proactively identifying potential issues, and driving customer retention and satisfaction. This role involves understanding customer needs, offering tailored solutions, and acting as a trusted advisor. You will manage a portfolio of accounts, conduct regular check-ins, and gather feedback to inform product development and service improvements. A key aspect of this role is to champion the customer internally, ensuring their voice is heard across different departments. Proficiency in CRM software and a genuine desire to help customers succeed are essential. This position, notionally based in Nakuru, Nakuru, KE , requires excellent interpersonal skills and the ability to build rapport virtually. You should be adept at managing multiple customer interactions simultaneously and maintaining a high level of professionalism. Responsibilities include:
- Onboarding new customers and guiding them through initial setup and usage.
- Providing proactive and reactive customer support via various communication channels.
- Building and maintaining strong, long-lasting customer relationships.
- Understanding customer needs and offering solutions to enhance their experience.
- Monitoring customer health and identifying opportunities for increased engagement.
- Gathering customer feedback and relaying it to product and development teams.
- Resolving customer issues and complaints in a timely and satisfactory manner.
- Educating customers on new features and best practices.
- Acting as a liaison between customers and internal teams.
- Contributing to customer success documentation and knowledge base.
This advertiser has chosen not to accept applicants from your region.
5
Remote Customer Success Advocate
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a compassionate and highly skilled Remote Customer Success Advocate to join their growing team. In this fully remote role, you will be the primary point of contact for customers, ensuring they have a positive and seamless experience with our products and services. Your responsibilities will include providing exceptional support, resolving inquiries, onboarding new users, and proactively identifying opportunities to enhance customer satisfaction and retention. The ideal candidate is a natural problem-solver with outstanding communication skills and a genuine passion for helping others.
Responsibilities:
Qualifications:
Responsibilities:
- Provide timely and effective customer support via email, chat, and phone.
- Assist customers with product inquiries, troubleshooting, and issue resolution.
- Onboard new customers, guiding them through setup and initial use of our services.
- Proactively engage with customers to ensure they are maximizing the value of our offerings.
- Educate customers on new features and best practices.
- Gather customer feedback and communicate insights to product and development teams.
- Identify and escalate complex issues to appropriate internal teams.
- Maintain accurate customer records and interaction logs in our CRM system.
- Develop and update customer-facing documentation and FAQs.
- Contribute to building a strong customer community and fostering loyalty.
- Monitor customer health scores and identify at-risk accounts for proactive intervention.
- Participate in team meetings and training sessions to enhance product knowledge and service delivery.
- Strive to achieve key performance indicators related to customer satisfaction and resolution times.
- Champion the customer perspective within the organization.
Qualifications:
- High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
- Proven experience (2+ years) in customer service, support, or customer success roles.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Proficiency with CRM software and helpdesk ticketing systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patience, empathy, and a customer-centric attitude.
- Technical aptitude and the ability to learn new software quickly.
- Experience working with SaaS products is advantageous.
- Detail-oriented with strong organizational skills.
- Ability to handle stressful situations calmly and professionally.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Remote customer success advocate Jobs in Kenya !
6
Remote Customer Success Advocate
Posted 10 days ago
Job Viewed
Job Description
Our client is actively seeking a passionate and proactive Remote Customer Success Advocate to join their dedicated support team. In this fully remote role, you will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from our client's products and services. Your mission will be to foster strong relationships, drive product adoption, and proactively address any challenges to ensure long-term customer satisfaction and retention.
Responsibilities:
Qualifications:
This is an excellent opportunity to contribute to a company that values its customers and offers a flexible, fully remote work environment. If you are passionate about customer advocacy and driving positive outcomes, we invite you to apply. This role is based in the context of Ongata Rongai, Kajiado, KE , but is fully remote.
Responsibilities:
- Build and maintain strong, trusting relationships with a portfolio of assigned customers.
- Proactively engage with customers to understand their business objectives and how our client's solutions can help them achieve these goals.
- Onboard new customers, providing them with the necessary guidance and resources to ensure a smooth and successful implementation.
- Monitor customer health metrics and proactively identify at-risk accounts, implementing strategies to mitigate churn.
- Conduct regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for growth.
- Educate customers on new features, best practices, and advanced use cases.
- Serve as the voice of the customer internally, providing feedback to product, sales, and marketing teams.
- Resolve customer issues and concerns efficiently, escalating complex problems as needed.
- Drive product adoption and engagement, ensuring customers are leveraging the full capabilities of our solutions.
- Develop and share success stories and testimonials from satisfied customers.
- Contribute to the development of customer success resources, such as guides, FAQs, and best practice documents.
Qualifications:
- Minimum of 2 years of experience in Customer Success, Account Management, or a related client-facing role.
- Proven ability to build and maintain strong customer relationships.
- Excellent communication, interpersonal, and presentation skills.
- Strong understanding of customer success principles and methodologies.
- Proficiency in using CRM and Customer Success platforms (e.g., Salesforce, Gainsight, Zendesk).
- Ability to manage a portfolio of accounts effectively and prioritize tasks in a remote setting.
- Proactive problem-solving skills and a customer-centric mindset.
- Experience in (Specific Industry, e.g., SaaS, Technology) is a plus.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Must have a reliable internet connection and a dedicated home office setup conducive to remote work.
This is an excellent opportunity to contribute to a company that values its customers and offers a flexible, fully remote work environment. If you are passionate about customer advocacy and driving positive outcomes, we invite you to apply. This role is based in the context of Ongata Rongai, Kajiado, KE , but is fully remote.
This advertiser has chosen not to accept applicants from your region.
7
Remote Customer Success Advocate
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and proactive Remote Customer Success Advocate to join their dynamic, globally distributed team. In this fully remote role, you will be the primary point of contact for a portfolio of clients, ensuring they maximize the value derived from our client's innovative solutions. You will be instrumental in fostering long-term relationships, driving client retention, and identifying opportunities for growth and upselling. Your responsibilities will include conducting regular check-ins, providing comprehensive onboarding and training, troubleshooting technical issues, and acting as a liaison between clients and internal product/engineering teams. You will meticulously track client health, identify at-risk accounts, and develop proactive strategies to mitigate churn. The ideal candidate possesses exceptional communication and interpersonal skills, a deep understanding of customer service principles, and the ability to articulate complex technical concepts to a non-technical audience. Experience with CRM software (e.g., Salesforce, HubSpot) and helpdesk platforms (e.g., Zendesk, Intercom) is highly desirable. You should be adept at problem-solving, possess strong organizational skills, and thrive in a fast-paced, remote environment. A bachelor's degree in a related field or equivalent practical experience is preferred. If you are passionate about empowering customers and contributing to a collaborative, remote-first culture, we encourage you to apply. This position is based in Naivasha, Nakuru, KE but operates entirely remotely, offering flexibility and the opportunity to work from anywhere with a reliable internet connection. You will be expected to maintain high standards of service and contribute to the continuous improvement of our client's customer success initiatives.
This advertiser has chosen not to accept applicants from your region.
8
Remote Customer Success Advocate
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and empathetic Remote Customer Success Advocate to join their growing team. This is a fully remote position, offering the flexibility to provide exceptional support to customers from anywhere. You will be the primary point of contact for customers, ensuring they maximize the value of our client's products or services. The ideal candidate possesses excellent communication skills, a strong understanding of customer needs, and a passion for building lasting relationships.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Onboard new customers, guiding them through product setup and initial usage.
- Proactively engage with customers to understand their goals and challenges.
- Provide timely and effective support via email, chat, and phone, resolving inquiries and issues.
- Educate customers on product features, best practices, and new updates.
- Identify opportunities to upsell or cross-sell based on customer needs and usage patterns.
- Monitor customer health metrics and intervene proactively to address at-risk accounts.
- Gather customer feedback and relay insights to product and sales teams for continuous improvement.
- Develop and maintain customer success resources, such as FAQs, tutorials, and knowledge base articles.
- Build strong, long-term relationships with customers, fostering loyalty and retention.
- Manage customer escalations and ensure timely resolution of complex issues.
- Collaborate with internal teams to advocate for customer needs and drive product enhancements.
- Contribute to the development and refinement of customer success processes and strategies.
- Track customer interactions and outcomes using CRM software.
- Achieve customer satisfaction and retention targets.
- Act as a brand ambassador, representing the company's values and commitment to customer service.
Qualifications:
- Bachelor's degree in Business Administration, Communications, Marketing, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in customer success, account management, customer support, or a similar client-facing role.
- Exceptional communication, interpersonal, and active listening skills.
- Strong problem-solving abilities and a proactive approach to addressing customer needs.
- Proficiency with CRM software (e.g., Salesforce, HubSpot) and customer support tools.
- Ability to manage multiple tasks and prioritize effectively in a remote, fast-paced environment.
- Patience, empathy, and a genuine desire to help customers succeed.
- Experience in the SaaS industry is a plus.
- Self-motivated and able to work independently with minimal supervision.
This advertiser has chosen not to accept applicants from your region.
9