6 Senior Remote Customer Success Manager Technical Support jobs in whatjobs
Senior Customer Success Manager - Technical Support
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology company, is seeking a highly motivated and experienced Senior Customer Success Manager to join our fully remote customer support team. This role is vital in ensuring our clients achieve maximum value from our products and services, fostering strong relationships, and driving customer loyalty and retention. The ideal candidate will possess a deep understanding of technical support operations, exceptional communication skills, and a proactive approach to customer issue resolution. You will be responsible for managing a portfolio of key accounts, onboarding new clients, providing advanced technical assistance, and acting as the primary point of contact for their needs. This position demands excellent problem-solving skills, empathy, and the ability to effectively manage challenging customer situations in a remote setting.
Key responsibilities include:
Qualifications:
This is an outstanding opportunity to make a significant impact on customer satisfaction and company growth within a fully remote structure. If you are a dedicated, client-focused professional with a passion for technology and exceptional service, we encourage you to apply. The role is associated with our operations in Meru, Meru, KE .
Key responsibilities include:
- Building and maintaining strong, long-lasting relationships with a portfolio of enterprise-level clients.
- Proactively engaging with clients to understand their business objectives and ensure they are maximizing the value of our solutions.
- Managing the end-to-end customer lifecycle, including onboarding, adoption, retention, and advocacy.
- Providing advanced technical support and troubleshooting for complex customer issues.
- Acting as a liaison between clients and internal product, engineering, and sales teams to address needs and feedback.
- Developing and delivering regular business reviews and status updates to clients.
- Identifying opportunities for upselling and cross-selling based on client needs and product capabilities.
- Educating clients on new features, best practices, and product updates.
- Monitoring customer health metrics and proactively intervening to address potential churn risks.
- Contributing to the development of customer success resources, knowledge base articles, and training materials.
Qualifications:
- Bachelor's degree in Business, Computer Science, Information Technology, or a related field.
- A minimum of 5-7 years of experience in customer success, account management, or technical support, preferably in a SaaS environment.
- Proven track record of managing enterprise-level accounts and achieving high customer satisfaction and retention rates.
- Strong technical aptitude and ability to understand and explain complex software solutions.
- Excellent problem-solving, analytical, and critical thinking skills.
- Exceptional communication, interpersonal, and presentation skills.
- Ability to manage multiple priorities, work independently, and thrive in a fast-paced, remote work environment.
- Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight) is a plus.
This is an outstanding opportunity to make a significant impact on customer satisfaction and company growth within a fully remote structure. If you are a dedicated, client-focused professional with a passion for technology and exceptional service, we encourage you to apply. The role is associated with our operations in Meru, Meru, KE .
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Senior Customer Success Manager - Technical Support
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking an experienced and empathetic Senior Customer Success Manager to lead their remote customer support operations. This role is fully remote, allowing you to connect with and support a global customer base from anywhere. You will be the primary point of contact for key clients, ensuring their satisfaction, adoption, and long-term success with our product suite. Your responsibilities will include proactively engaging with customers to understand their needs, providing expert technical guidance, troubleshooting complex issues, and escalating problems to relevant internal teams when necessary. You will develop and maintain strong relationships with customers, acting as a trusted advisor and advocate. A key part of this role involves analyzing customer usage patterns and feedback to identify opportunities for improvement and potential churn risks. You will also be responsible for creating and delivering comprehensive training materials and best practice guides for our customers. The ideal candidate will possess exceptional communication, interpersonal, and problem-solving skills, with a deep understanding of customer service principles and technical support methodologies. Previous experience in a customer-facing role within a technology-driven company is essential. You should be adept at managing multiple customer accounts simultaneously and possess a proven ability to de-escalate challenging situations. This is a fantastic opportunity to make a significant impact on customer loyalty and retention within a dynamic, remote-first organization. We are looking for individuals who are passionate about customer advocacy and thrive in a collaborative, distributed team environment. Your commitment to delivering outstanding support will be crucial to our ongoing success. You will be expected to contribute to the continuous improvement of our customer support processes and tools, ensuring we remain at the forefront of customer service excellence. This role requires a proactive approach to problem-solving and a genuine desire to help our customers succeed. We offer a supportive and inclusive remote work culture, where your contributions are valued and recognized.
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Senior Customer Success Manager, Technical Support
Posted 18 days ago
Job Viewed
Job Description
Our client is actively seeking a highly motivated and experienced Senior Customer Success Manager to join their fully remote, customer-centric team. This pivotal role focuses on ensuring our clients achieve their desired outcomes while utilizing our innovative products and services. You will be the primary point of contact for a portfolio of key accounts, building strong relationships, understanding their business needs, and proactively guiding them towards success. The ideal candidate possesses exceptional communication, problem-solving, and technical aptitude, with a passion for delivering outstanding customer experiences.
Responsibilities:
Responsibilities:
- Develop and maintain strong, long-lasting relationships with a portfolio of enterprise clients.
- Act as a trusted advisor, understanding client goals and providing strategic guidance on product adoption and utilization.
- Proactively identify opportunities to increase customer value and satisfaction.
- Manage and resolve customer technical issues, escalating complex problems to appropriate internal teams when necessary.
- Conduct regular business reviews with clients to assess progress, gather feedback, and identify new opportunities.
- Monitor customer health and engagement metrics, implementing strategies to mitigate churn and drive adoption.
- Collaborate with sales, product, and engineering teams to advocate for customer needs and influence product roadmap.
- Develop and deliver customer training and onboarding programs.
- Create and maintain customer success documentation, best practices, and knowledge base articles.
- Contribute to the continuous improvement of customer success processes and strategies. Location: This is a fully remote position.
- Bachelor's degree in Business Administration, Communications, Computer Science, or a related field.
- 5+ years of experience in Customer Success, Account Management, or Technical Support, preferably in a SaaS environment.
- Demonstrated ability to manage and grow a portfolio of enterprise accounts.
- Excellent understanding of customer service principles and best practices.
- Strong technical aptitude and ability to quickly learn new software and platforms.
- Exceptional problem-solving, analytical, and critical thinking skills.
- Outstanding written and verbal communication skills, with the ability to communicate effectively with technical and non-technical audiences.
- Proven ability to build rapport and foster strong relationships with clients.
- Experience in conducting effective presentations and product demonstrations.
- Self-motivated and able to thrive in a remote, fast-paced environment.
This advertiser has chosen not to accept applicants from your region.
2
Senior Customer Success Manager - Technical Support
Posted 19 days ago
Job Viewed
Job Description
Our client, a rapidly expanding technology firm, is seeking a highly experienced Senior Customer Success Manager specializing in technical support to join their fully remote team. This role is critical in ensuring our clients achieve their desired outcomes while using our innovative software solutions. You will be the primary point of contact for a portfolio of key accounts, providing proactive technical guidance, troubleshooting complex issues, and driving user adoption and satisfaction. The ideal candidate will possess a deep understanding of SaaS products, strong technical aptitude, and exceptional client-facing skills. Responsibilities include managing customer onboarding, conducting product training sessions, proactively monitoring customer health, and advocating for customer needs within the organization. You will be instrumental in reducing churn, increasing customer lifetime value, and fostering long-term, trusted relationships. This position requires excellent communication, problem-solving, and analytical skills, along with the ability to manage multiple priorities in a fast-paced, remote environment. You will collaborate closely with sales, product development, and engineering teams to ensure a seamless customer experience. We are looking for a dedicated, empathetic, and results-oriented professional passionate about delivering outstanding technical support and driving customer success. Join our vibrant remote team and play a key role in our company's growth and reputation for excellent customer care. Your expertise in navigating technical challenges and ensuring client satisfaction will be highly valued.
Job Location: This role is fully remote, with a preference for candidates near Machakos, Machakos, KE , who can readily access remote support infrastructure.
Key Responsibilities:
Job Location: This role is fully remote, with a preference for candidates near Machakos, Machakos, KE , who can readily access remote support infrastructure.
Key Responsibilities:
- Manage a portfolio of enterprise clients, ensuring their success with our software solutions.
- Provide expert technical support and troubleshooting for complex customer issues.
- Lead customer onboarding processes and deliver effective product training.
- Proactively monitor customer usage and health metrics to identify potential risks.
- Develop and execute strategies to improve customer retention and reduce churn.
- Serve as the primary advocate for customer needs within the organization.
- Collaborate with product and engineering teams to provide feedback on product enhancements.
- Conduct regular business reviews with key clients to ensure value realization.
- Identify opportunities for upselling and cross-selling relevant products and services.
- Maintain accurate customer records and documentation within the CRM system.
- Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
- Minimum of 5 years of experience in customer success, account management, or technical support in a SaaS environment.
- Proven experience troubleshooting complex software issues.
- Strong understanding of CRM software and customer success platforms.
- Excellent communication, presentation, and interpersonal skills.
- Demonstrated ability to manage multiple accounts and priorities effectively.
- Analytical and problem-solving capabilities.
- Ability to work independently and thrive in a fully remote team environment.
- Passion for technology and customer advocacy.
This advertiser has chosen not to accept applicants from your region.
3
Senior Customer Success Manager - Technical Support
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and proactive Senior Customer Success Manager to join their fully remote Customer Service & Helpdesk team. In this role, you will be instrumental in ensuring our diverse client base receives unparalleled support and achieves maximum value from our products and services. You will manage a portfolio of key accounts, acting as their primary point of contact and trusted advisor. Your responsibilities will include understanding client needs, proactively identifying potential issues, and orchestrating resolutions with internal teams. You will also be responsible for onboarding new clients, driving adoption, and gathering feedback to inform product development. This position requires exceptional problem-solving abilities, strong communication skills, and a passion for fostering long-term customer relationships, all within a remote work environment.
Key Responsibilities:
Qualifications:
This remote role offers the flexibility to work from anywhere, providing essential support to clients who may be located in **Malindi, Kilifi, KE**, and beyond, ensuring they have a seamless experience with our offerings.
Key Responsibilities:
- Develop and maintain strong relationships with a portfolio of clients.
- Proactively monitor client health and identify opportunities for engagement and improvement.
- Address client inquiries and technical issues promptly and effectively via various communication channels (email, chat, video calls).
- Facilitate client onboarding and training sessions remotely.
- Conduct regular check-ins and business reviews with clients to ensure satisfaction and value realization.
- Act as a liaison between clients and internal departments (e.g., technical support, product development).
- Identify trends in client issues and provide feedback to the product and engineering teams.
- Contribute to the development of customer support resources and documentation.
- Advocate for clients internally to ensure their needs are met.
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 4 years of experience in customer success, account management, or technical support roles.
- Proven track record of managing client relationships and driving customer satisfaction.
- Excellent communication, interpersonal, and presentation skills.
- Strong analytical and problem-solving capabilities.
- Ability to work independently and collaboratively in a remote setting.
- Familiarity with CRM software and helpdesk ticketing systems.
- Experience in (mention a relevant industry, e.g., SaaS, technology) is a plus.
This remote role offers the flexibility to work from anywhere, providing essential support to clients who may be located in **Malindi, Kilifi, KE**, and beyond, ensuring they have a seamless experience with our offerings.
This advertiser has chosen not to accept applicants from your region.
4
Senior Customer Success Manager - Technical Support
Posted 3 days ago
Job Viewed
Job Description
Our client is looking for a proactive and empathetic Senior Customer Success Manager to lead their remote technical support and customer service initiatives. This is a critical role focused on ensuring our clients' customers receive exceptional support and achieve maximum value from our services. As a Senior CSM, you will be responsible for managing a portfolio of key accounts, building strong relationships, and acting as the primary point of contact for their technical inquiries and issues. Your duties will include proactively engaging with customers to understand their needs, providing timely and effective solutions to technical challenges, and guiding them through product features and best practices. You will also be instrumental in gathering customer feedback, identifying trends in support requests, and collaborating with product and engineering teams to drive product improvements. This role requires a deep understanding of customer service principles, excellent problem-solving skills, and the ability to explain technical concepts clearly and concisely. Proficiency in CRM software and helpdesk ticketing systems is essential. The ideal candidate will have a proven track record of success in customer-facing roles, with demonstrated experience in resolving complex technical issues and enhancing customer satisfaction. Strong communication, active listening, and interpersonal skills are vital for success in this remote-first environment. You will be expected to manage your workload efficiently, prioritize tasks effectively, and maintain a high level of professionalism in all customer interactions. We are seeking a dedicated individual who is passionate about customer advocacy, possesses strong leadership potential, and thrives in a collaborative, remote team setting. This position offers a significant opportunity to impact customer loyalty and drive growth through outstanding service.
Location: Embu, Embu, KE
Location: Embu, Embu, KE
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