1,988 Virtual Secretary jobs in Kenya
Online Order Support VA
Posted today
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Job Description
Join TalentPop App as a Brand Concierge - Online Order Support VA
At TalentPop App, we partner with fast-growing online businesses to provide exceptional customer experiences that go beyond the transaction. As a Brand Concierge, you will be at the heart of delivering a premium, personalized experience to our clients' customers, ensuring every interaction reflects the brand's identity and values. If you're passionate about building relationships, offering tailored support, and ensuring a seamless shopping journey, this role is for you
We're looking for a dependable and customer-focused
Brand Concierge - Online Order Support VA
who can support customers with their orders while providing a premium, concierge-level experience. If you're ready to thrive in a fast-paced, fully remote team, we'd love to meet you
What You'll Do
- Provide exceptional, personalized service through phone, live chat, email, and SMS — assisting with inquiries related to orders, products, returns, and refunds.
- Act as the voice of the brand, ensuring all customer interactions reflect the company's identity, tone, and values.
- Assist customers with order-related inquiries, including tracking, returns, and exchanges, while ensuring a smooth and satisfying experience.
- Engage with customers beyond basic support, fostering long-term relationships that enhance brand loyalty and customer retention.
- Maintain accurate records of customer interactions and feedback to provide insights that can improve service and help the internal team refine the customer experience.
- Share insights and trends with the internal team to continually improve the customer experience and brand representation.
What We're Looking For
- 1+ year of remote/online experience in customer service, online support, or e-commerce, with a focus on personalized customer engagement.
- Strong communication skills — both written and verbal — with a friendly, professional, and solution-oriented approach.
- Familiarity with Shopify, Zendesk, Gorgias, or similar platforms is a plus.
- Ability to remain calm and resourceful when handling customer concerns, always striving to deliver top-tier service.
- Strong organizational skills and attention to detail.
- Comfortable working remotely and independently in a fast-paced environment.
Technical Requirements
- A personal PC or laptop with an i5 processor or higher.
- A stable internet connection with a minimum of 15 Mbps upload and download speeds.
- A quiet, professional workspace for calls.
Why Join TalentPop App?
- Earn commissions and enjoy annual performance-based raises.
- Paid time off to relax and recharge.
- HMO health coverage or a monthly health stipend to support your well-being.
- Performance and recognition bonuses to celebrate your contributions.
- 100% permanent work-from-home setup — skip the commute
- A supportive, friendly team culture with real opportunities for career growth.
When applying, kindly include the application code
BCS
— it helps us review your application faster
Ready to be the face of a brand and provide an exceptional online shopping experience? Apply now to become a Brand Concierge - Online Order Support VA at TalentPop App
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Junior Cloud Support Specialist
Posted 17 days ago
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Job Description
Our client is looking for an enthusiastic and motivated Junior Cloud Support Specialist to join their fully remote team. This is an exceptional opportunity for individuals passionate about technology and eager to launch their career in the cloud computing sector. You will be providing essential technical support to clients and internal teams, assisting with troubleshooting cloud-based services and applications. This role is designed for aspiring IT professionals who are keen to learn and grow within a supportive, remote-first environment.
Responsibilities:
Responsibilities:
- Respond to and resolve technical support tickets related to cloud services (e.g., AWS, Azure, Google Cloud).
- Assist users with account management, access issues, and general inquiries about cloud platforms.
- Monitor cloud infrastructure for performance issues and potential outages.
- Document support processes, common issues, and their resolutions for internal knowledge base.
- Escalate complex technical problems to senior support staff or engineering teams.
- Perform basic configuration and troubleshooting of cloud resources under supervision.
- Collaborate with team members via chat, video calls, and project management tools to ensure seamless service delivery.
- Gather user feedback to help identify areas for service improvement.
- Participate in training sessions to enhance knowledge of cloud technologies and support tools.
- Maintain a high level of customer satisfaction through prompt and professional communication.
- Contribute to team meetings and discussions about ongoing projects and support challenges.
- Assist with the onboarding of new remote team members, providing initial technical guidance.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- A foundational understanding of cloud computing concepts (IaaS, PaaS, SaaS).
- Familiarity with at least one major cloud provider (AWS, Azure, or GCP) is a plus.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication skills, essential for remote collaboration.
- Ability to work independently and manage time effectively in a remote setting.
- A genuine interest in learning about cloud technologies and IT support.
- Customer-service oriented mindset.
- Proficiency in using online collaboration tools (e.g., Slack, Microsoft Teams, Zoom).
- Basic scripting knowledge (e.g., Python, Bash) is beneficial but not required.
- Must have a reliable internet connection and a suitable home office setup.
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Executive Administrative Assistant - Virtual Support
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and proactive Executive Administrative Assistant to provide comprehensive virtual support to senior leadership. This fully remote position offers the flexibility to manage administrative tasks and schedules from any location. You will be responsible for managing complex calendars, coordinating meetings and travel arrangements, preparing reports and presentations, handling correspondence, and acting as a primary point of contact for internal and external stakeholders. The ideal candidate will possess exceptional organizational skills, meticulous attention to detail, and a strong command of office productivity software (e.g., Microsoft Office Suite, Google Workspace). Proficiency in virtual communication and collaboration tools (e.g., Zoom, Slack, Trello) is essential. You should have excellent written and verbal communication skills, a professional demeanor, and the ability to handle confidential information with discretion. This role requires a proactive problem-solver who can anticipate needs and manage multiple priorities effectively in a fast-paced, remote environment. You will play a crucial role in ensuring the smooth and efficient operation of executive functions. Join a dynamic team and contribute to the success of our client by providing top-tier remote administrative support, conceptually linked to Malindi, Kilifi, KE .
Key Responsibilities:
Key Responsibilities:
- Manage complex calendars and schedule appointments for executives.
- Coordinate domestic and international travel arrangements, including flights, accommodations, and itineraries.
- Prepare and edit correspondence, reports, presentations, and other documents.
- Screen and prioritize incoming communications, responding as appropriate.
- Organize and manage virtual meetings, including setting up conference calls and distributing materials.
- Conduct research and compile data for various projects and initiatives.
- Maintain organized electronic and physical filing systems.
- Handle confidential information with the utmost discretion.
- Serve as a liaison between executives and internal/external parties.
- Proactively identify and resolve administrative issues.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Minimum of 5 years of experience as an Executive Assistant or in a similar administrative role supporting senior management.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace.
- Experience with virtual meeting platforms (Zoom, Teams) and project management tools.
- Excellent organizational, time management, and multitasking skills.
- Strong written and verbal communication skills.
- High level of professionalism, discretion, and confidentiality.
- Ability to work independently and proactively in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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Virtual Administrative Assistant - Executive Support
Posted 8 days ago
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Job Description
Our client, a fast-paced consulting firm, is seeking a highly organized and proactive Virtual Administrative Assistant to provide comprehensive executive support to their senior leadership team. This is a fully remote position, ideal for an experienced administrative professional who thrives in an independent work environment and excels at managing complex schedules and communication. As a remote-first organization, we value efficiency, discretion, and excellent virtual communication skills. The successful candidate will be responsible for managing calendars, scheduling meetings, coordinating travel arrangements, preparing documents, and handling correspondence with a high degree of professionalism. You will be a key point of contact for executives and will play a crucial role in ensuring the smooth operation of their daily activities. This role is based in **Embu, Embu, KE**, but you will work entirely from your home office.
Key Responsibilities:
Key Responsibilities:
- Manage complex and dynamic executive calendars, scheduling appointments, meetings, and calls across multiple time zones.
- Coordinate domestic and international travel arrangements, including flights, accommodations, and itineraries.
- Prepare and edit correspondence, reports, presentations, and other documents.
- Screen and prioritize incoming communications, including emails and phone calls, ensuring timely responses.
- Conduct research and gather information as needed to support executive projects and initiatives.
- Assist with expense reporting and budget tracking.
- Organize and maintain digital filing systems, ensuring confidentiality and easy retrieval of information.
- Act as a liaison between executives and internal/external stakeholders.
- Handle ad-hoc administrative tasks and projects as assigned.
- Proactively identify and address potential scheduling conflicts or administrative issues.
- Proven experience as an Executive Assistant, Virtual Assistant, or in a similar administrative support role, preferably supporting C-level executives.
- Exceptional organizational and time management skills, with the ability to multitask and prioritize effectively.
- Proficiency in using virtual collaboration tools, calendar management software (e.g., Google Calendar, Outlook Calendar), and MS Office Suite or Google Workspace.
- Excellent written and verbal communication skills, with strong attention to detail.
- High level of discretion and confidentiality.
- Ability to work independently, anticipate needs, and take initiative in a remote setting.
- Experience with travel booking and expense management systems.
- Professional demeanor and strong interpersonal skills.
- A reliable internet connection and a dedicated home office space.
This advertiser has chosen not to accept applicants from your region.
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Remote Virtual Assistant - Administrative Support
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly organized, efficient, and proactive Remote Virtual Assistant to provide comprehensive administrative support. This is a fully remote position, perfect for individuals who excel at managing tasks and providing support from anywhere. You will be responsible for a wide range of administrative duties, including managing calendars, scheduling appointments, coordinating meetings (virtual and potentially some hybrid arrangements), and handling email correspondence. Your role will involve preparing documents, presentations, and reports, as well as conducting online research and data entry. You will act as a primary point of contact for internal and external communications, ensuring professionalism and efficiency in all interactions. The ideal candidate will have a strong understanding of various office productivity software suites and collaboration tools, with the ability to quickly adapt to new technologies. Experience with project management software and CRM systems is a plus. You will be expected to manage multiple priorities effectively, meet deadlines, and maintain a high level of accuracy and attention to detail. Confidentiality and discretion are paramount, as you will be handling sensitive information. This position requires excellent communication skills, both written and verbal, and the ability to work independently with minimal supervision. You must be a self-starter, adept at problem-solving, and capable of anticipating needs. We are looking for someone who is reliable, resourceful, and committed to providing exceptional administrative support. This is an excellent opportunity to utilize your organizational and multitasking skills in a flexible, remote work setting, contributing to the smooth operation of our client's business. You will play a vital role in ensuring that administrative tasks are handled seamlessly, allowing the core team to focus on strategic objectives. Join our team and be a key part of our operational success from your own workspace.
This advertiser has chosen not to accept applicants from your region.
4
Virtual Administrative Assistant
Posted 20 days ago
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Job Description
Our client is searching for a highly organized and detail-oriented Virtual Administrative Assistant to provide comprehensive remote support to their executive team and various departments. This role is critical in ensuring the smooth and efficient operation of daily administrative functions from a distance. You will be responsible for managing calendars, scheduling appointments, coordinating meetings, preparing documents, and handling correspondence. The ideal candidate will possess excellent communication skills, a professional demeanor, and a strong command of office software suites. Proficiency in utilizing various communication and productivity tools for remote collaboration is essential. This is a fully remote position, requiring a high degree of self-discipline, proactive problem-solving, and the ability to manage multiple tasks effectively without direct supervision. Key responsibilities include: managing electronic calendars and scheduling appointments, coordinating travel arrangements, preparing reports and presentations, organizing and maintaining digital files, handling incoming and outgoing communications (email, phone), performing data entry, and providing general administrative support as needed. Experience in an administrative or secretarial role is required, preferably in a remote setting. We are looking for a reliable and efficient individual who can anticipate needs and provide proactive support. This is an excellent opportunity to contribute to a dynamic organization while enjoying the flexibility and autonomy of a remote work environment. The ability to maintain confidentiality and handle sensitive information with discretion is paramount. Join our client and play a vital role in supporting their administrative operations, contributing to their overall success.
This advertiser has chosen not to accept applicants from your region.
5
Junior Cloud Operations Technician - Remote Apprenticeship
Posted 22 days ago
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Job Description
Our client is offering a unique, fully remote Apprenticeship opportunity for aspiring Junior Cloud Operations Technicians. This program is designed for individuals with a strong interest in cloud infrastructure, IT operations, and a desire to learn and grow in a fast-paced, technology-driven environment. As an apprentice, you will gain hands-on experience supporting and managing cloud environments, learning essential skills in system administration, network management, and cybersecurity. You will work under the guidance of experienced cloud engineers, contributing to the maintenance and optimization of critical cloud services. This apprenticeship is fully remote, providing a flexible learning experience. You will have the opportunity to work with leading cloud technologies and gain valuable certifications. The ideal candidate is eager to learn, possesses strong problem-solving skills, and can effectively communicate in a virtual setting. Responsibilities will include:
- Assisting in the monitoring of cloud infrastructure performance and availability.
- Supporting the deployment and management of cloud resources (e.g., virtual machines, containers, storage).
- Performing routine system maintenance, updates, and patch management.
- Troubleshooting and resolving technical issues related to cloud services.
- Assisting with network configuration and security implementation within the cloud environment.
- Responding to alerts and incidents, documenting actions taken.
- Collaborating with senior technicians and engineers on various cloud projects.
- Learning and applying cloud security best practices.
- Participating in on-call rotations as required (with appropriate training and support).
- Documenting technical procedures and knowledge base articles.
- A recent high school diploma or equivalent; a technical certification or some college coursework in IT or a related field is a plus.
- Demonstrated interest in cloud computing, IT infrastructure, or technology.
- Basic understanding of operating systems (Windows, Linux) and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities, with the capacity to collaborate effectively in a remote environment.
- Self-motivated, eager to learn, and committed to professional development.
- Ability to manage time effectively and work independently.
- Passion for technology and a desire to build a career in cloud operations.
- Previous IT support experience or personal projects involving technology are beneficial.
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6
Lead Virtual Administrative Assistant
Posted 6 days ago
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Job Description
Our client, a fast-growing tech startup, is seeking a highly organized and proactive Lead Virtual Administrative Assistant to manage its remote administrative operations. This role is critical to ensuring the smooth day-to-day functioning of our organization from a virtual standpoint. You will be responsible for a wide array of executive support tasks, including managing calendars, scheduling meetings, coordinating travel arrangements, preparing reports and presentations, and handling correspondence. The ideal candidate will be adept at managing multiple priorities, maintaining confidentiality, and anticipating the needs of senior management. You will also play a key role in onboarding new remote employees, assisting with HR-related administrative tasks, and managing office supplies inventory for our distributed workforce. Strong proficiency in office productivity software (e.g., Microsoft Office Suite, Google Workspace) and experience with project management tools are essential. Excellent written and verbal communication skills are paramount, as you will be interacting with clients, partners, and team members across various time zones. This is a fully remote position, requiring a dedicated home office setup and a high level of self-motivation and discipline. You will be supporting our operations that connect with the **Nairobi, Nairobi, KE** business hub, contributing significantly to our operational efficiency and success. Our client is dedicated to providing a flexible and empowering remote work environment for its employees.
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7
Senior Virtual Administrative Assistant
Posted 20 days ago
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Job Description
Our client is seeking a highly organized and proactive Senior Virtual Administrative Assistant to provide comprehensive remote support. This position is essential for ensuring the smooth and efficient operation of our client's administrative functions, allowing executives and teams to focus on core business objectives. You will be responsible for managing complex calendars, scheduling appointments and meetings, coordinating travel arrangements, and preparing reports and presentations. Extensive experience in managing correspondence, responding to inquiries, and maintaining confidential records is required. This role demands exceptional communication skills, both written and verbal, and the ability to liaise effectively with internal and external stakeholders. Proficiency in office productivity software, virtual collaboration tools, and project management software is crucial. You will be expected to anticipate needs, proactively solve problems, and maintain a high level of professionalism in all interactions. As this is a fully remote role, you must possess a strong ability to work independently, manage your time effectively, and maintain a high level of productivity without direct supervision. A dedicated home office space with reliable high-speed internet is a mandatory requirement. While the administrative support will be provided to individuals and teams potentially located across various regions, the role is based conceptually to support operations related to Garissa, Garissa, KE . This understanding helps in contextualizing administrative tasks within specific organizational frameworks. The successful candidate will be a detail-oriented individual with a keen eye for accuracy and a commitment to delivering exceptional support services. You will be an integral part of a dynamic team, contributing to the overall efficiency and success of our client's operations through your diligent and expert administrative assistance.
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8
Virtual Administrative Assistant (Remote)
Posted 22 days ago
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Job Description
Our client is seeking a highly organized and proactive Virtual Administrative Assistant to provide comprehensive remote support. This role is ideal for an experienced administrator who thrives in an independent work environment and possesses excellent communication and organizational skills. You will be responsible for managing a wide range of administrative tasks, supporting executives and teams with daily operations, scheduling, communication, and document management, all from a remote location. Efficiency, discretion, and a keen eye for detail are essential.
Key Responsibilities:
The ideal candidate will have a proven track record as an administrative assistant, virtual assistant, or in a similar support role. Strong proficiency in office software suites (Microsoft Office, Google Workspace) and virtual collaboration tools is a must. Excellent written and verbal communication skills, exceptional organizational abilities, and strong time management skills are crucial for success in this remote capacity. You should be a self-starter, capable of prioritizing tasks and working independently with minimal supervision. A professional demeanor, attention to detail, and a commitment to providing high-quality administrative support are highly valued.
Qualifications:
Key Responsibilities:
- Manage calendars, schedule appointments, and coordinate meetings for executives and team members.
- Handle incoming and outgoing correspondence, including emails, calls, and mail.
- Prepare, proofread, and format documents, reports, and presentations.
- Conduct online research as required.
- Organize and maintain digital files and databases.
- Arrange travel logistics, including flights, accommodation, and itineraries.
- Assist with event planning and coordination for virtual or in-person events.
- Provide customer support and address inquiries professionally.
- Manage social media accounts and assist with basic content creation if needed.
- Process invoices and manage expense reports.
- Act as a liaison between different departments or external contacts.
- Ensure efficient workflow and proactive problem-solving in administrative processes.
- Maintain confidentiality and handle sensitive information with discretion.
The ideal candidate will have a proven track record as an administrative assistant, virtual assistant, or in a similar support role. Strong proficiency in office software suites (Microsoft Office, Google Workspace) and virtual collaboration tools is a must. Excellent written and verbal communication skills, exceptional organizational abilities, and strong time management skills are crucial for success in this remote capacity. You should be a self-starter, capable of prioritizing tasks and working independently with minimal supervision. A professional demeanor, attention to detail, and a commitment to providing high-quality administrative support are highly valued.
Qualifications:
- Proven experience as a Virtual Assistant, Administrative Assistant, Executive Assistant, or similar role.
- Excellent command of English, both written and spoken.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace.
- Experience with virtual collaboration tools (e.g., Zoom, Slack, Trello, Asana).
- Strong organizational and time management skills.
- Ability to multitask and prioritize effectively.
- Excellent communication and interpersonal skills.
- Discretion and the ability to handle confidential information.
- Self-motivated and able to work independently with minimal supervision.
- Must have a reliable high-speed internet connection and a dedicated, quiet workspace.
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