51 Standard Chartered Bank jobs in Nairobi

Job Description
Job Summary
As a Standard Chartered Relationship Manager, you will be responsible for providing complex wealth solutions; managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth And Retail Banking
We are an international bank serving individuals and businesses in the world's most dynamic markets and help manage and grow their wealth and expand their businesses at home and overseas through our inter-connected global network.

Key Responsibilities
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank through the acquisition of High-Net-Worth Clients (i.e., clients with bankable net worth of above $0.5m)

The Growth Metrics Measured Include

• Grow the number of High Net Worth (HNW) Clients
• Growth in Net New Money (NNM)
• Growth in Product per Client
• Revenue growth (Increase in Revenue per Client)
• Adhere to Bank's Operational Risk and Compliance processes
• Provide outstanding client experiences.
• Organised, follow-up leads, complete and record appointments, close customer requests
• Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
• Keep abreast of market trends, new product offerings and the latest campaigns.

Regulatory & Business Conduct

• Display exemplary conduct and live by the group's values and code of conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

• Knowledge and experience in providing complex wealth solutions.
• Outstanding relationship management skills for affluent and ultra-high clients.
• Good understanding of wealth products.
• Market awareness and commercial acumen.
• Work in a flexible and agile way.
• Courageous, creative, responsive, and trustworthy.
• Thrives in an international environment.
• Maintains a high standard of personal conduct and lives our valued behaviours.

Key stakeholders

• ExCo Leaders
• Senior Leadership in Wealth and Retail Banking
• Corporate & Institutional Banking (CIB) & SME Relationship Managers
• International Banking Colleagues
• Product Specialists
• Client Service Manager, Affluent
• Client Due Diligence (CDD) team
• Branch Manager
• Product Managers

Certifications

• Chartered Institute for Securities & Investments (CISI) - Level 2
• Bancassurance Certification

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing
  and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle,
  continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together,
  we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance,
  with flexible and voluntary benefits available in some locations.
• Time-off
  including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working
  options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support
  through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture
  to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation,
  one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description
Standard Chartered Bank

Job Summary
We are seeking a highly organized and proactive professional to support the Chief Financial Officer (CFO) Kenya and the Cluster CFO Africa. This role combines operational process management with executive support responsibilities, ensuring the smooth functioning of Cluster CFO Africa operations. The role provides analytical, reporting, and administrative support to enable efficient decision-making and effective stakeholder engagement.

Strategy

• Deliver comprehensive administrative support to the CFO Kenya and Cluster CFO Africa.
• Maintain Management Information Systems (MIS) data, dashboards, and scorecards to facilitate achievement of business objectives.
• Support operational performance tracking to drive business effectiveness across the Cluster CFO Africa remit

Business

• Maintain clear and effective communication with internal and external stakeholders, providing necessary guidance, consultation, and execution support.
• Coordinate engagements, including meetings, offsite workshops, and trainings, ensuring seamless operational delivery.
• Support people initiatives and assist with human resources processes and documentation

Processes

• Manage diaries and schedules for CFO Kenya and Cluster CFO Africa, organizing meetings, calls, and key stakeholder interactions.
• Maintain up-to-date contact databases and communicate important events to relevant stakeholders.
• Oversee procurement processes, vendor payments, travel arrangements, office stationery, and on-boarding for new team members.
• Ensure compliance with Health and Safety requirements, including fire warden responsibilities.

Performance Management

• Prepare, collate, and present management reports, dashboards, and scorecards on a weekly, monthly, and ad hoc basis.
• Analyze key performance indicators (KPI), financial statements, and operational data to identify areas for process improvement.
• Provide recommendations to enhance MIS efficiency and reporting consistency

People & Talent

• Plan and collaborate with stakeholders to meet deliverables and deadlines.
• Build strong relationships across Country Finance and GCFO Operations teams to enhance collaboration and teamwork

Risk Management

• Report operational risk issues, exceptions, and non-compliance to CFO Kenya and Cluster CFO Africa.
• Identify and communicate gaps in internal controls and assist in mitigation measures.

Regulatory & Business Conduct

• Demonstrate exemplary conduct in line with the Bank's Values and Code of Conduct.
• Ensure compliance with laws, regulations, and Group standards while supporting the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Key stakeholders
Internal

• CFO Kenya and Cluster CFO Africa
• CFOs
• Financial Controllers

External

• Vendors

Skills And Experience

• Strong communication, presentation, and stakeholder management skills.
• Analytical skills with the ability to interpret financial statements, business performance metrics, and statistical data.
• Experience in risk management and process improvement.
• Proficiency in Microsoft Office Suite and other analytical tools.
• Strong organizational and managerial capabilities.

Qualifications

• Bachelor's Degree in Business or related field.
• Certified Public Accountant (CPA) qualification preferred.
• Proficiency in English.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Company Description

Madison Group Limited is a leading locally owned insurance company in Kenya, incorporated in 1988 following a merger between Crusader Plc and Kenya Commercial Insurance Corporation. Offering both Life and General Insurance as well as Investment Management services, Madison has its headquarters in Nairobi, with twenty-seven branches across principal towns in Kenya. Despite economic challenges and industry competition, Madison continues to grow, achieving a combined premium income of over 2 billion by the end of 2012. The company's primary objectives are to provide top-notch insurance products at reasonable prices and offer unparalleled customer service.

Role Description

This is a full-time on-site role located in Nairobi County, Kenya, for an Investment and Financial Services Advisor. The advisor will be responsible for providing clients with financial planning, investment advice, retirement planning, and overall financial advisory services. Day-to-day tasks include analyzing clients' financial situations, developing personalized financial plans, recommending appropriate investment products, and maintaining long-term client relationships through exceptional customer service.

Qualifications

• Financial Planning, Finance, and Retirement Planning skills
• Strong knowledge of Investments and Financial Advisory services
• Excellent communication and interpersonal skills
• Analytical and problem-solving abilities
• Ability to work independently and as part of a team
• Diploma or Bachelor's degree in Finance, Economics, Business Administration, or related field
• Professional certifications such as CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) are a plus
• Experience in the insurance or financial services industry is preferred

Company Description

Lulek Capital Management Ltd offers comprehensive investment and insurance services with a deep commitment to helping individuals and businesses achieve their financial goals. The company blends expertise, innovation, and personalization to deliver exceptional value. With a mission to empower clients with the knowledge and solutions needed to build and protect their financial futures, Lulek Capital offers a range of investment products and strategies, including retirement planning and wealth management. Additionally, the company provides insurance solutions encompassing life, health, and property insurance to safeguard what matters most to clients.

Role Description

This is a full-time on-site role for a Financial Services Advisor located in Nairobi County, Kenya. The Financial Services Advisor will be responsible for providing financial planning, retirement planning, and investment advisory services to clients. Key tasks include analyzing clients' financial situations, offering financial advice, developing personalized financial strategies, and managing investment portfolios. The advisor will also be responsible for maintaining client relationships, conducting regular reviews, and staying updated on financial market trends and products.

Qualifications

• Expertise in Financial Planning and Retirement Planning
• Strong background in Finance and Investments
• Experience in providing Financial Advisory services
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Relevant certifications such as CFP (Certified Financial Planner) or CFA (Chartered Financial Analyst) are a plus
• Bachelor's degree in Finance, Economics, Business Administration, or a related field
• Experience in the financial services industry is highly desirable

• Identify, assess, and monitor key financial risks across the organization.
• Develop and implement risk management policies, procedures, and frameworks.
• Conduct quantitative analysis, including scenario analysis and stress testing.
• Monitor risk exposures and ensure compliance with risk appetite and regulatory limits.
• Prepare comprehensive risk reports and presentations for senior management and stakeholders.
• Collaborate with business units to integrate risk management into daily operations.
• Advise on risk mitigation strategies and controls.
• Stay abreast of regulatory changes and industry best practices in risk management.
• Contribute to the development and enhancement of risk modeling capabilities.
• Ensure data integrity and accuracy in all risk reporting and analysis.

• Master's degree in Finance, Economics, Statistics, Mathematics, or a related quantitative field.
• Professional certification such as FRM, CFA, PRM, or equivalent is highly preferred.
• Minimum of 6 years of progressive experience in risk management within the banking or financial services sector.
• Strong understanding of financial markets, instruments, and risk types (market, credit, operational, liquidity).
• Proficiency in statistical software (e.g., R, Python, SAS) and data analysis tools.
• Experience with risk management systems and databases.
• Excellent analytical, quantitative, and problem-solving skills.
• Strong written and verbal communication skills, with the ability to present complex information clearly.
• Ability to work independently and manage multiple priorities in a remote setting.
• Proven ability to collaborate effectively with diverse teams.

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To provide specialist advise and support in the preparation, development and analysis of financial data to provide accurate information to inform decisions enhancing stability, growth & profitability, through the execution of predefined objectives.

Job Description
Job purpose
Overall responsibility for the financial management of the Total Bank Cost space and Cost Efficiency. The role includes oversight of past, present and future financial performance of the Total Bank and various Functions, including the strategic objective of aligning to Absa Bank Kenya Plc.

• Senior stakeholder and relationship management is a key driver in-order to deliver financial objectives by leveraging off Finance, Functions, and other infrastructure groups across the organization.
• Identifying cost trends and financial risks with the presentation of these views alongside the financials at the various exco's and steercos.
• Delivering and presenting of accurate financial information in-order to assist in strategic decisions for Management (CFO, Functions, Sourcing, Board, CMC)
• Support all functions in decision-making process by providing insights into their financial performance, identifying potential cost risks and opportunities, and making recommendations and improvements.
• Provide financial planning and analysis, forecasting and monitoring the Total Bank financial performance to assist the CFO in driving the costs strategy.

Key Accountabilities
Strategy and planning

• Undertake key elements of strategic management activity, involving the identification of how value is created, destroyed, and driven in the function from a cost perspective.
• To support the business in its Outlook/Shape//MTP/STP/RAF processes.
• Support in completion, driving and tracking of the bank cost strategy.
• Lead in budgeting process, outlook and actual Numbers updates, and provide commentary to the performance metrics and actions.

Business Performance management

• To develop and report financial and other performance measures (metrics) required by the business e.g., the Monthly Business review Pack, Benefits Management Committee and Board papers.
• To monitor actual performance against target and to analyse variances.
• Support input of the financials to the investor relations packs, support management in investor relations sessions, press release and the results announcement.
• To respond to routine and ad hoc information requests.
• To produce reports that enable the identification options for improved financial performance and cost reduction.
• To support the business – in the production and review of specific technical elements of Management Accounts KPIs, margins review, Cost drivers.

Decision Support

• To provide support and analysis on a range of technical issues in connection with the Financial and Management Accounts e.g., variance/trend analysis (actuals v budget) makeup of specific costs etc.
• Lead in CFO/Finance mission statement updates, provide commentary to the performance metrics and actions.
• Provide analytics and trends to inform decision making/investment decisions

Stakeholder & Relationship Management

• Maintain and build key relationships across the organization to effectively drive cost strategy and protect value.
• Understand and identify key sustainable requests from stakeholders including adhoc requests.
• Ability to Implement actions without the direct responsibility of resources.
• Negotiate and leverage information off different groups across the organization in-order to meet stakeholder demands.
• Become the "go-to" person for all key senior stakeholders for all Finance matters relating to Costs.
• Liaise with centre to respond on all country costs queries.
• Provide feedback and updates on Cost financial / business matters.
• Communicate the cost related objectives to relevant stakeholders, ensuring alignment to the wider Absa objectives.
• To develop and report Costs financial and other performance measures (metrics) required by the business e.g. the Cost Monthly Business Review Pack, Monthly Efficiency Committee Steerco meeting, Cost CMC inputs, Cost Flash and Board papers, etc.

Team and staff Management

• Take responsibility for personal performance development, training and career development plans and ensure they are relevant and progressed.
• Develop cost health, check and challenge through regular training of cost champions

Qualifications Required.

• Bachelor's degree in finance & related fields
• Accounting Qualifications

Experience Required.

• Progressive experience in finance

Skills Required To Undertake The Role.

• Strong financial analytical and diagnostic skills
• Strong planning skills
• Excellent communication skills at all levels
• Excellent stakeholder management skills
• Excellent understanding of business strategy and competitive activity
• Good understanding of global and domestic economic trends
• Ability to work to tight deadlines without compromising accuracy
• Strong team player with good interpersonal, negotiation and influencing skills.
• Ability to influence senior management across the business.
• Experience in the financial services environment.
• Understanding of the broader economic and regulatory environment which Absa operates in.
• Good PC/systems skills.
• Learning agility
• Application Deadline – 9th October 2025***

Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards the achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Education
Higher Diplomas: Financial Sciences (Required)

• Leading, mentoring, and managing a remote team of customer service and technical support representatives.
• Developing and implementing best practices for customer service and technical support.
• Monitoring support queue performance and ensuring timely and accurate issue resolution.
• Handling escalated customer issues and providing expert-level troubleshooting.
• Training new team members and conducting ongoing performance coaching.
• Analyzing customer feedback, support metrics, and KPIs to identify trends and areas for improvement.
• Contributing to the development of knowledge base articles and support documentation.
• Collaborating with product and engineering teams to resolve complex technical issues.
• Ensuring a high level of customer satisfaction and loyalty.
• Reporting on team performance and support operations to senior management.

• Bachelor's degree in Business Administration, Information Technology, or a related field.
• 5+ years of experience in customer service and technical support, with at least 2 years in a leadership role.
• Proven experience managing remote customer support teams.
• Strong understanding of customer service principles and best practices.
• Excellent technical troubleshooting skills and ability to understand complex products/services.
• Proficiency in customer support software (e.g., Zendesk, Salesforce Service Cloud) and CRM systems.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to motivate and lead a team effectively in a remote setting.
• Strong organizational skills and attention to detail.

• Lead and mentor a team of customer service and technical support representatives.
  
• Set performance standards and monitor key metrics such as response time, resolution rate, and customer satisfaction.
  
• Handle escalated customer inquiries and technical issues, providing expert resolution.
  
• Develop and maintain comprehensive support documentation, FAQs, and knowledge base articles.
  
• Train new team members and provide ongoing coaching and development to existing staff.
  
• Analyze customer feedback and support data to identify trends and areas for improvement.
  
• Collaborate with product and engineering teams to resolve technical issues and improve product usability.
  
• Ensure a high level of customer satisfaction through efficient and empathetic support.
  
• Contribute to the development and implementation of customer support policies and procedures.

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
  
• Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or supervisory role.
  
• Proven experience in managing and motivating support teams.
  
• Strong technical aptitude and troubleshooting skills.
  
• Excellent communication, interpersonal, and problem-solving abilities.
  
• Proficiency with CRM software and helpdesk ticketing systems.
  
• Ability to work effectively in a hybrid work environment.
  
• Experience in developing training materials and knowledge base content.
  
• Customer-focused mindset with a passion for service excellence.