3 jobs in Standard Chartered

Senior Relationship Manager

Nairobi, Nairobi KES104000 - KES130878 Y Standard Chartered

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Job Description

Job Description
Job Summary
As a Standard Chartered Relationship Manager, you will be responsible for providing complex wealth solutions; managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.

About Wealth And Retail Banking
We are an international bank serving individuals and businesses in the world's most dynamic markets and help manage and grow their wealth and expand their businesses at home and overseas through our inter-connected global network.

Key Responsibilities
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank through the acquisition of High-Net-Worth Clients (i.e., clients with bankable net worth of above $0.5m)

The Growth Metrics Measured Include

  • Grow the number of High Net Worth (HNW) Clients
  • Growth in Net New Money (NNM)
  • Growth in Product per Client
  • Revenue growth (Increase in Revenue per Client)
  • Adhere to Bank's Operational Risk and Compliance processes
  • Provide outstanding client experiences.
  • Organised, follow-up leads, complete and record appointments, close customer requests
  • Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
  • Keep abreast of market trends, new product offerings and the latest campaigns.

Regulatory & Business Conduct

  • Display exemplary conduct and live by the group's values and code of conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Skills and Experience

  • Knowledge and experience in providing complex wealth solutions.
  • Outstanding relationship management skills for affluent and ultra-high clients.
  • Good understanding of wealth products.
  • Market awareness and commercial acumen.
  • Work in a flexible and agile way.
  • Courageous, creative, responsive, and trustworthy.
  • Thrives in an international environment.
  • Maintains a high standard of personal conduct and lives our valued behaviours.

Key stakeholders

  • ExCo Leaders
  • Senior Leadership in Wealth and Retail Banking
  • Corporate & Institutional Banking (CIB) & SME Relationship Managers
  • International Banking Colleagues
  • Product Specialists
  • Client Service Manager, Affluent
  • Client Due Diligence (CDD) team
  • Branch Manager
  • Product Managers

Certifications

  • Chartered Institute for Securities & Investments (CISI) - Level 2
  • Bancassurance Certification

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

  • Do the right thing
    and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle,
    continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together,
    we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance,
    with flexible and voluntary benefits available in some locations.
  • Time-off
    including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working
    options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support
    through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture
    to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation,
    one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Profile Description
Standard Chartered Bank

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Operations Assistant

Nairobi, Nairobi KES1200000 - KES2400000 Y Standard Chartered

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Job Description

Job Summary
We are seeking a highly organized and proactive professional to support the Chief Financial Officer (CFO) Kenya and the Cluster CFO Africa. This role combines operational process management with executive support responsibilities, ensuring the smooth functioning of Cluster CFO Africa operations. The role provides analytical, reporting, and administrative support to enable efficient decision-making and effective stakeholder engagement.

Strategy

  • Deliver comprehensive administrative support to the CFO Kenya and Cluster CFO Africa.
  • Maintain Management Information Systems (MIS) data, dashboards, and scorecards to facilitate achievement of business objectives.
  • Support operational performance tracking to drive business effectiveness across the Cluster CFO Africa remit

Business

  • Maintain clear and effective communication with internal and external stakeholders, providing necessary guidance, consultation, and execution support.
  • Coordinate engagements, including meetings, offsite workshops, and trainings, ensuring seamless operational delivery.
  • Support people initiatives and assist with human resources processes and documentation

Processes

  • Manage diaries and schedules for CFO Kenya and Cluster CFO Africa, organizing meetings, calls, and key stakeholder interactions.
  • Maintain up-to-date contact databases and communicate important events to relevant stakeholders.
  • Oversee procurement processes, vendor payments, travel arrangements, office stationery, and on-boarding for new team members.
  • Ensure compliance with Health and Safety requirements, including fire warden responsibilities.

Performance Management

  • Prepare, collate, and present management reports, dashboards, and scorecards on a weekly, monthly, and ad hoc basis.
  • Analyze key performance indicators (KPI), financial statements, and operational data to identify areas for process improvement.
  • Provide recommendations to enhance MIS efficiency and reporting consistency

People & Talent

  • Plan and collaborate with stakeholders to meet deliverables and deadlines.
  • Build strong relationships across Country Finance and GCFO Operations teams to enhance collaboration and teamwork

Risk Management

  • Report operational risk issues, exceptions, and non-compliance to CFO Kenya and Cluster CFO Africa.
  • Identify and communicate gaps in internal controls and assist in mitigation measures.

Regulatory & Business Conduct

  • Demonstrate exemplary conduct in line with the Bank's Values and Code of Conduct.
  • Ensure compliance with laws, regulations, and Group standards while supporting the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Key stakeholders
Internal

  • CFO Kenya and Cluster CFO Africa
  • CFOs
  • Financial Controllers

External

  • Vendors

Skills And Experience

  • Strong communication, presentation, and stakeholder management skills.
  • Analytical skills with the ability to interpret financial statements, business performance metrics, and statistical data.
  • Experience in risk management and process improvement.
  • Proficiency in Microsoft Office Suite and other analytical tools.
  • Strong organizational and managerial capabilities.

Qualifications

  • Bachelor's Degree in Business or related field.
  • Certified Public Accountant (CPA) qualification preferred.
  • Proficiency in English.

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
This advertiser has chosen not to accept applicants from your region.

Collector, Tele-Recoveries

Nairobi, Nairobi KES600000 - KES1200000 Y Standard Chartered

Posted today

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Job Description

Job Summary
To manage and control all matters relating to charged-off accounts and accounts under litigation for non performing instalment loans by constantly reviewing collection procedures and ensuring prompt and cost effective recovery actions are taken to maximise prospects of full recovery and executes the collection strategy. Highlights and analyses credit failures in Unsecured Lending and provides lessons learnt to improve the credit approval process.

Key Responsibilities

  • Manages the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
  • Reviews processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
  • Highlights and analyses credit failures to identify ways of improving the credit approval process.
  • Works with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank
  • Maintains and analyses MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process.
  • Legal, regulatory, economic and compliance including the following;
  • Ensure compliance with the Group's standard and regulatory requirements pertaining to money laundering and KYC.
  • Participate in and/or support the Bank's effort to combat money laundering.
  • Exercise due care and diligence on matters related to Money laundering and KYC in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.

Strategy

  • Reduction of net provision through effective collections, minimisation of Credit losses thus impact positively on profitability

Business
Contribute to loan process improvement with the following outcomes through lessons learnt.

  • Improved Service & Customer Retention
  • Sales Quality

Processes

  • Monitor and highlight any weaknesses in Underwriting Quality through regular feedback to the underwriting team.

Risk Management

  • Ensuring adherence to laid down Risk Management practices and compliance with Credit and other relevant policies.

Governance

  • Efficiency and effectiveness of outsourced processes, reduction in outsourced processing cost, repossession, and litigation

Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders
Internal

  • Technology & Operations Support - Account Services, Lending Operations
  • Direct Channels
  • Credit Analysts – on matters relating to pursuit of collections and default management.
  • Relationship Managers - on training of staff on front end collections

External

  • Lawyers
  • Insurance companies
  • Collection system vendors
  • Third party repossession agencies
  • Solicitors and Estate agents

Other Responsibilities

  • Embed Here for good and Group's brand and values in Wealth & Retail Banking (WRB) Collections.
  • Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Skills And Experience

  • Good negotiation and communication skills
  • Credit Skill
  • Understands market trends and can interpret impact on the retail portfolio
  • Full knowledge of retail clients Products and those of the competitors
  • Good Computer skills with knowledge of the Credit MIS
  • Strong analytical skills and attention to detail
  • Basic Project management skills

Qualifications

  • Graduate with at least one year experience in Credit Preferably Debt Collection

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

  • Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
  • Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
  • Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

  • Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
  • Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
  • Flexible working options based around home and office locations, with flexible working patterns.
  • Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
  • A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
  • Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
This advertiser has chosen not to accept applicants from your region.

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