333 Standard Chartered Bank jobs in Kenya
Collector, Tele-Recoveries
Posted today
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Job Description
Job Summary
To manage and control all matters relating to charged-off accounts and accounts under litigation for non performing instalment loans by constantly reviewing collection procedures and ensuring prompt and cost effective recovery actions are taken to maximise prospects of full recovery and executes the collection strategy. Highlights and analyses credit failures in Unsecured Lending and provides lessons learnt to improve the credit approval process.
Key Responsibilities
- Manages the day -to-day collections and or recovery to ensure losses are minimised by the effective implementation of collections and Recoveries strategy.
- Reviews processes within collections and recoveries to identify risk and opportunities to streamline operations, improve service and minimise losses.
- Highlights and analyses credit failures to identify ways of improving the credit approval process.
- Works with solicitors throughout the litigation process to ensure optimal collection and or recovery with minimal legal cost to the bank
- Maintains and analyses MIS statistical information relating to performance of the accounts and escalates trends for input to Product Development Process.
- Legal, regulatory, economic and compliance including the following;
- Ensure compliance with the Group's standard and regulatory requirements pertaining to money laundering and KYC.
- Participate in and/or support the Bank's effort to combat money laundering.
- Exercise due care and diligence on matters related to Money laundering and KYC in the day-to-day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
Strategy
- Reduction of net provision through effective collections, minimisation of Credit losses thus impact positively on profitability
Business
Contribute to loan process improvement with the following outcomes through lessons learnt.
- Improved Service & Customer Retention
- Sales Quality
Processes
- Monitor and highlight any weaknesses in Underwriting Quality through regular feedback to the underwriting team.
Risk Management
- Ensuring adherence to laid down Risk Management practices and compliance with Credit and other relevant policies.
Governance
- Efficiency and effectiveness of outsourced processes, reduction in outsourced processing cost, repossession, and litigation
Regulatory & Business Conduct
- Display exemplary conduct and live by the Group's Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Internal
- Technology & Operations Support - Account Services, Lending Operations
- Direct Channels
- Credit Analysts – on matters relating to pursuit of collections and default management.
- Relationship Managers - on training of staff on front end collections
External
- Lawyers
- Insurance companies
- Collection system vendors
- Third party repossession agencies
- Solicitors and Estate agents
Other Responsibilities
- Embed Here for good and Group's brand and values in Wealth & Retail Banking (WRB) Collections.
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Skills And Experience
- Good negotiation and communication skills
- Credit Skill
- Understands market trends and can interpret impact on the retail portfolio
- Full knowledge of retail clients Products and those of the competitors
- Good Computer skills with knowledge of the Credit MIS
- Strong analytical skills and attention to detail
- Basic Project management skills
Qualifications
- Graduate with at least one year experience in Credit Preferably Debt Collection
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Senior Relationship Manager
Posted today
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Job Description
Job Description
Job Summary
As a Standard Chartered Relationship Manager, you will be responsible for providing complex wealth solutions; managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You will provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements.
About Wealth And Retail Banking
We are an international bank serving individuals and businesses in the world's most dynamic markets and help manage and grow their wealth and expand their businesses at home and overseas through our inter-connected global network.
Key Responsibilities
The role holder will be responsible for establishing and maintaining strong client relationships which will translate into revenue and growth for the bank through the acquisition of High-Net-Worth Clients (i.e., clients with bankable net worth of above $0.5m)
The Growth Metrics Measured Include
- Grow the number of High Net Worth (HNW) Clients
- Growth in Net New Money (NNM)
- Growth in Product per Client
- Revenue growth (Increase in Revenue per Client)
- Adhere to Bank's Operational Risk and Compliance processes
- Provide outstanding client experiences.
- Organised, follow-up leads, complete and record appointments, close customer requests
- Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions.
- Keep abreast of market trends, new product offerings and the latest campaigns.
Regulatory & Business Conduct
- Display exemplary conduct and live by the group's values and code of conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Skills and Experience
- Knowledge and experience in providing complex wealth solutions.
- Outstanding relationship management skills for affluent and ultra-high clients.
- Good understanding of wealth products.
- Market awareness and commercial acumen.
- Work in a flexible and agile way.
- Courageous, creative, responsive, and trustworthy.
- Thrives in an international environment.
- Maintains a high standard of personal conduct and lives our valued behaviours.
Key stakeholders
- ExCo Leaders
- Senior Leadership in Wealth and Retail Banking
- Corporate & Institutional Banking (CIB) & SME Relationship Managers
- International Banking Colleagues
- Product Specialists
- Client Service Manager, Affluent
- Client Due Diligence (CDD) team
- Branch Manager
- Product Managers
Certifications
- Chartered Institute for Securities & Investments (CISI) - Level 2
- Bancassurance Certification
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing
and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle,
continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together,
we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance,
with flexible and voluntary benefits available in some locations. - Time-off
including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working
options based around home and office locations, with flexible working patterns. - Proactive wellbeing support
through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture
to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation,
one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Profile Description
Standard Chartered Bank
Operations Assistant
Posted today
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Job Description
Job Summary
We are seeking a highly organized and proactive professional to support the Chief Financial Officer (CFO) Kenya and the Cluster CFO Africa. This role combines operational process management with executive support responsibilities, ensuring the smooth functioning of Cluster CFO Africa operations. The role provides analytical, reporting, and administrative support to enable efficient decision-making and effective stakeholder engagement.
Strategy
- Deliver comprehensive administrative support to the CFO Kenya and Cluster CFO Africa.
- Maintain Management Information Systems (MIS) data, dashboards, and scorecards to facilitate achievement of business objectives.
- Support operational performance tracking to drive business effectiveness across the Cluster CFO Africa remit
Business
- Maintain clear and effective communication with internal and external stakeholders, providing necessary guidance, consultation, and execution support.
- Coordinate engagements, including meetings, offsite workshops, and trainings, ensuring seamless operational delivery.
- Support people initiatives and assist with human resources processes and documentation
Processes
- Manage diaries and schedules for CFO Kenya and Cluster CFO Africa, organizing meetings, calls, and key stakeholder interactions.
- Maintain up-to-date contact databases and communicate important events to relevant stakeholders.
- Oversee procurement processes, vendor payments, travel arrangements, office stationery, and on-boarding for new team members.
- Ensure compliance with Health and Safety requirements, including fire warden responsibilities.
Performance Management
- Prepare, collate, and present management reports, dashboards, and scorecards on a weekly, monthly, and ad hoc basis.
- Analyze key performance indicators (KPI), financial statements, and operational data to identify areas for process improvement.
- Provide recommendations to enhance MIS efficiency and reporting consistency
People & Talent
- Plan and collaborate with stakeholders to meet deliverables and deadlines.
- Build strong relationships across Country Finance and GCFO Operations teams to enhance collaboration and teamwork
Risk Management
- Report operational risk issues, exceptions, and non-compliance to CFO Kenya and Cluster CFO Africa.
- Identify and communicate gaps in internal controls and assist in mitigation measures.
Regulatory & Business Conduct
- Demonstrate exemplary conduct in line with the Bank's Values and Code of Conduct.
- Ensure compliance with laws, regulations, and Group standards while supporting the Bank's Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Key stakeholders
Internal
- CFO Kenya and Cluster CFO Africa
- CFOs
- Financial Controllers
External
- Vendors
Skills And Experience
- Strong communication, presentation, and stakeholder management skills.
- Analytical skills with the ability to interpret financial statements, business performance metrics, and statistical data.
- Experience in risk management and process improvement.
- Proficiency in Microsoft Office Suite and other analytical tools.
- Strong organizational and managerial capabilities.
Qualifications
- Bachelor's Degree in Business or related field.
- Certified Public Accountant (CPA) qualification preferred.
- Proficiency in English.
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Senior Business Analyst - Financial Services Technology
Posted 18 days ago
Job Viewed
Job Description
Key responsibilities include:
- Gathering, analyzing, and documenting business requirements from stakeholders across various departments.
- Translating business needs into detailed functional and non-functional specifications for technology solutions.
- Creating process flows, use cases, and user stories to clearly define system behavior and user interactions.
- Facilitating workshops and meetings with stakeholders to elicit requirements and validate proposed solutions.
- Collaborating closely with project managers, developers, QA testers, and designers throughout the project lifecycle.
- Performing gap analysis to identify areas where current systems or processes do not meet business objectives.
- Developing test cases and supporting User Acceptance Testing (UAT) to ensure delivered solutions meet requirements.
- Providing subject matter expertise on business processes within the financial services domain.
- Contributing to the development of business cases and project proposals.
- Identifying opportunities for process improvement and recommending solutions to enhance efficiency and effectiveness.
- Staying abreast of industry trends, regulatory changes, and technological advancements in financial services.
The ideal candidate will possess a Bachelor's degree in Business, Finance, Computer Science, or a related field, or equivalent experience. A minimum of 7 years of experience as a Business Analyst, with a strong emphasis on the financial services sector, is required. Proven experience in Agile/Scrum methodologies and the ability to work effectively in a remote, cross-functional team environment are essential. Excellent analytical, problem-solving, and critical thinking skills are paramount. Strong communication, presentation, and interpersonal skills, with the ability to clearly articulate complex concepts to diverse audiences, are critical. Familiarity with financial products, regulations, and industry best practices is a significant advantage. Experience with business process modeling tools (e.g., Visio, Lucidchart) and requirements management tools is expected. This role is based in Ruiru, Kiambu, KE , but is fully remote.
Senior Business Analyst - Financial Services
Posted 12 days ago
Job Viewed
Job Description
Key Responsibilities:
- Elicit, analyze, and document business requirements from various stakeholders within the financial services sector.
- Create detailed functional specifications, user stories, process flows, and use cases.
- Bridge the gap between business users and IT teams, ensuring clear and accurate communication of requirements.
- Facilitate requirements gathering workshops, interviews, and brainstorming sessions.
- Support the testing and validation of solutions to ensure they meet business needs and quality standards.
- Identify opportunities for process improvement and recommend solutions to enhance efficiency and effectiveness.
- Contribute to project planning and estimation efforts.
- Mentor junior business analysts and contribute to the development of best practices.
- Maintain documentation of business processes, systems, and requirements.
- Bachelor's degree in Business Administration, Finance, Information Technology, or a related field.
- A minimum of 5 years of experience as a Business Analyst, preferably within the financial services industry.
- Demonstrated knowledge of banking products, lending processes, capital markets, or insurance.
- Proficiency in business analysis tools and methodologies (e.g., Agile, Waterfall, BABOK).
- Strong analytical, problem-solving, and critical thinking abilities.
- Excellent communication, interpersonal, and presentation skills.
- Ability to work effectively in a hybrid work environment, collaborating with both on-site and remote team members.
- Experience with requirements management tools (e.g., JIRA, Confluence) is a plus.
Lead Auditor - Financial Services
Posted 20 days ago
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Job Description
Senior Strategy Consultant - Financial Services
Posted 14 days ago
Job Viewed
Job Description
Responsibilities:
- Lead strategic consulting projects for clients in the banking, insurance, and investment management sectors.
- Conduct comprehensive market analysis, competitive intelligence gathering, and financial modeling to inform strategic recommendations.
- Develop and articulate strategic roadmaps for clients facing challenges such as digital disruption, regulatory changes, and evolving customer expectations.
- Advise senior executives on business model innovation, operational efficiency, and growth strategies.
- Facilitate executive workshops and strategic planning sessions.
- Build and maintain trusted advisor relationships with C-level executives and key stakeholders.
- Manage project teams, ensuring high-quality deliverables and client satisfaction.
- Develop proposals and contribute to business development efforts within the financial services practice.
- Stay current with industry trends, regulatory developments, and emerging technologies impacting financial services.
- Mentor and develop junior consultants within the financial services domain.
- MBA or Master's degree in Finance, Economics, Business Administration, or a related field.
- 8+ years of experience in management consulting, with a strong focus on the financial services industry.
- Demonstrated success in leading strategy consulting engagements for major financial institutions.
- Deep understanding of banking operations, capital markets, insurance, fintech, and regulatory frameworks (e.g., Basel III, MiFID II).
- Exceptional analytical, problem-solving, and strategic thinking skills.
- Proficiency in financial modeling, market analysis, and strategic framework development.
- Excellent communication, presentation, and interpersonal skills, with the ability to influence senior clients.
- Proven ability to manage complex projects and teams in a remote setting.
- Experience with digital transformation initiatives in financial services is highly desirable.
- Strong business acumen and a client-centric approach.
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Senior Auditor - Financial Services
Posted 9 days ago
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Job Description
As a Senior Auditor, your responsibilities will include planning and executing financial, operational, and compliance audits for a diverse portfolio of clients in the banking, insurance, and investment management sectors. You will assess the adequacy and effectiveness of internal controls, identify control weaknesses and process inefficiencies, and document audit findings. This involves developing detailed audit programs, performing substantive testing and analytical procedures, and evaluating the integrity of financial data and reporting.
A significant part of your role will be to lead and mentor junior audit staff, providing guidance on audit methodologies, techniques, and professional standards. You will be responsible for preparing clear, concise, and accurate audit reports, communicating findings and recommendations to senior management and audit committees. The Senior Auditor will also engage with clients to understand their business objectives and challenges, building strong working relationships and acting as a trusted advisor. You will stay abreast of evolving regulatory requirements and industry best practices, ensuring audit scopes remain relevant and comprehensive.
We are seeking candidates with a Bachelor's degree in Accounting, Finance, or a related field, and professional certifications such as CPA, CA, or CIA are highly preferred. A minimum of 5 years of progressive experience in internal or external audit, preferably within the financial services industry, is required. Strong knowledge of auditing standards (e.g., IIA Standards), accounting principles (e.g., IFRS, GAAP), and regulatory frameworks (e.g., Central Bank regulations) is essential. Excellent analytical, critical thinking, and problem-solving skills are paramount, along with exceptional written and verbal communication abilities. If you are a detail-oriented auditor with a passion for ensuring financial integrity and operational excellence in the financial sector, and are seeking a challenging, fully remote opportunity, we invite you to apply.
Management Consultant - Financial Services
Posted 23 days ago
Job Viewed
Job Description
Responsibilities:
- Lead and manage client engagements within the financial services industry, focusing on areas such as strategy, digital transformation, risk management, regulatory compliance, and operational efficiency.
- Conduct thorough market research, data analysis, and diagnostic assessments to identify client challenges and opportunities.
- Develop strategic recommendations and actionable implementation plans tailored to the unique needs of financial institutions.
- Facilitate workshops, interviews, and client meetings (virtually and/or in-person as needed) to gather insights and build consensus.
- Prepare high-quality deliverables, including reports, presentations, and proposals.
- Mentor and guide junior consultants, fostering their professional development.
- Stay abreast of industry trends, emerging technologies, and regulatory changes impacting the financial services sector.
- Contribute to the development of our client's intellectual capital and thought leadership.
- Manage project timelines, budgets, and resources effectively.
- Build and maintain strong client relationships, acting as a trusted advisor.
- Master's degree in Business Administration, Finance, Economics, or a related field.
- Minimum of 6 years of experience in management consulting or within the financial services industry, with a strong consulting track record.
- Deep understanding of the financial services landscape, including banking, insurance, and capital markets.
- Proven expertise in areas such as strategy development, digital transformation, operational improvement, or risk and compliance.
- Exceptional analytical, problem-solving, and strategic thinking abilities.
- Outstanding communication, presentation, and interpersonal skills, with the ability to influence senior stakeholders.
- Experience working in a remote or hybrid capacity, demonstrating excellent self-discipline and collaboration skills.
- Proficiency in data analysis and financial modeling.
- Ability to travel occasionally as required by client engagements.
Principal Management Consultant - Financial Services
Posted 9 days ago
Job Viewed
Job Description
Responsibilities:
- Lead the development and execution of strategic initiatives for financial services clients, including market entry, digital transformation, and operational efficiency.
- Provide expert advisory services to senior executives on critical business decisions, risk management, and regulatory compliance.
- Manage complex, multi-disciplinary consulting projects from inception to completion, ensuring high-quality deliverables and client satisfaction.
- Develop and present persuasive business cases and strategic recommendations to client leadership.
- Identify and cultivate new business opportunities, contributing to the growth of the firm's financial services practice.
- Mentor and develop junior consultants, fostering a culture of excellence and continuous learning within the team.
- Stay abreast of evolving trends, regulations, and technologies impacting the financial services sector.
- Collaborate with internal subject matter experts to leverage best practices and develop innovative solutions.
- Act as a thought leader, contributing to publications, industry conferences, and firm-wide initiatives.