2,735 Service Excellence jobs in Kenya
Customer Performance Officer
Posted today
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Job Description
We are looking for Customer Performance Officers to join our Mobility Operations group, as we scale up and drive digital and financial inclusion across our markets.
You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. "You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking."
About Us
At M-KOPA, this role is fundamental to our mission of expanding financial access. You will be directly responsible for monitoring customer accounts, implementing repayment strategies, and managing fleet performance metrics. Your daily work will involve engaging with customers, tracking loan repayments, and ensuring our mobility ecosystem operates smoothly and efficiently.
This is a hybrid role, you would be working from our regional offices in Africa, partnering with a diverse group of employees across our markets. You will be reporting to the Customer Performance Manager.
Expertise
We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-
.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for 'recruitment fees', 'processing fees', 'interview fees', or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
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Remote Sales Representative for Premium FMCG Products
Posted 20 days ago
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Job Description
Our client, a leading innovator in the Fast-Moving Consumer Goods (FMCG) sector, is seeking a highly motivated and results-driven Remote Sales Representative to join their dynamic virtual sales team. This is a unique opportunity to work from the comfort of your home while driving sales for our client's prestigious line of products. You will be instrumental in expanding market reach and fostering strong client relationships across a diverse customer base. If you have a proven track record in sales, exceptional communication skills, and a passion for high-quality consumer goods, this role is for you.
Responsibilities:
Qualifications:
This is a fully remote position, offering flexibility and the opportunity to shape your career path within a leading FMCG organization. Join us and make a significant impact on our client's growth.
Responsibilities:
- Proactively identify and engage potential clients through various remote channels, including phone, email, and video conferencing.
- Develop and deliver compelling sales presentations and product demonstrations tailored to client needs.
- Negotiate and close sales agreements, ensuring customer satisfaction and long-term partnerships.
- Manage a robust sales pipeline, tracking leads, opportunities, and sales activities in CRM software.
- Stay abreast of market trends, competitor activities, and product knowledge to effectively position our client's offerings.
- Collaborate closely with marketing and product development teams to provide market feedback and identify new opportunities.
- Achieve and exceed monthly and quarterly sales targets.
- Provide exceptional post-sales support, ensuring clients have a positive experience with our products and services.
- Attend virtual team meetings and training sessions to enhance sales skills and product expertise.
Qualifications:
- Proven experience in sales, preferably within the FMCG industry.
- Demonstrated success in achieving sales targets and managing a client portfolio.
- Excellent verbal and written communication skills, with the ability to articulate value propositions clearly.
- Strong negotiation and closing abilities.
- Proficiency in using CRM software and other sales enablement tools.
- Self-motivated, disciplined, and able to thrive in a remote work environment.
- Access to a stable internet connection and a professional home office setup.
- Bachelor's degree in Business, Marketing, or a related field is preferred.
- A genuine passion for consumer goods and a customer-centric approach.
- Ability to build rapport and trust with clients remotely.
This is a fully remote position, offering flexibility and the opportunity to shape your career path within a leading FMCG organization. Join us and make a significant impact on our client's growth.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Cleaning Services Quality Manager
Posted 6 days ago
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Job Description
Our client is a premier provider of professional cleaning and sanitation services, and we are seeking a highly experienced Senior Cleaning Services Quality Manager to lead quality assurance initiatives remotely. This pivotal role is responsible for developing, implementing, and overseeing comprehensive quality control programs across all service operations, ensuring the highest standards of cleanliness, hygiene, and client satisfaction. As a fully remote manager, you will utilize advanced audit tools, data analysis software, and virtual communication platforms to assess service delivery, identify areas for improvement, and drive best practices. Your responsibilities will include designing and executing quality audit protocols, conducting remote inspections and performance reviews, analyzing client feedback and service data, and developing action plans to address any deviations from quality standards. You will train and certify on-site supervisors and teams on new cleaning techniques, safety protocols, and quality benchmarks. Developing and maintaining comprehensive documentation, including SOPs and training materials, will be a key aspect of your role. We require a candidate with extensive experience in the cleaning and sanitation industry, with a proven track record in quality management and assurance. Strong knowledge of health and safety regulations, infection control principles, and industry-specific best practices is essential. Excellent analytical, problem-solving, and report-writing skills are required. The ability to lead, motivate, and influence teams remotely is paramount, along with exceptional communication and interpersonal skills. A relevant certification in Quality Management or a related field is highly desirable. This is an exceptional opportunity to shape and elevate the quality of services for a leading organization, offering significant autonomy and the flexibility of a remote work arrangement.
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Lead Production Quality Engineer
Posted 16 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Production Quality Engineer for a fully remote position. This critical role will focus on enhancing and maintaining the highest standards of quality throughout the manufacturing and production lifecycle. You will be responsible for developing, implementing, and overseeing quality control processes, ensuring that all products meet or exceed customer expectations and regulatory requirements. The ideal candidate possesses a strong understanding of statistical process control (SPC), Six Sigma methodologies, and various quality assurance tools. Your responsibilities will include analyzing production data, identifying root causes of quality issues, developing corrective and preventive actions (CAPA), and collaborating closely with production, engineering, and supply chain teams to drive continuous improvement. As a remote specialist, you will be adept at utilizing digital platforms to monitor quality metrics, conduct remote audits, provide training, and facilitate cross-functional communication. Exceptional analytical, problem-solving, and decision-making skills are essential. You will lead quality initiatives, mentor junior engineers, and champion a culture of quality excellence within the organization. This is an opportunity to significantly impact product integrity and customer satisfaction from a distance. You will be instrumental in refining manufacturing processes to minimize defects and optimize efficiency. A deep commitment to upholding stringent quality standards is required. The successful candidate will demonstrate a proactive approach to quality management and a strong ability to influence change remotely. A Bachelor's degree in Engineering (Mechanical, Industrial, or a related field) is required. Certification such as Six Sigma Black Belt or ASQ Certified Quality Engineer is highly desirable. Minimum of 7 years of experience in quality engineering within a manufacturing environment, with at least 3 years in a lead or supervisory role. Proven experience implementing quality management systems (e.g., ISO 9001).
Location: This role supports manufacturing operations across various sites, with key stakeholders based near **Eldoret, Uasin Gishu, KE**.
Location: This role supports manufacturing operations across various sites, with key stakeholders based near **Eldoret, Uasin Gishu, KE**.
This advertiser has chosen not to accept applicants from your region.
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Senior Production Quality Manager
Posted 22 days ago
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Job Description
Our client, a distinguished leader in the manufacturing sector, is seeking an experienced Senior Production Quality Manager to implement and oversee robust quality management systems from a remote setting. This critical role involves ensuring that all manufactured products meet the highest standards of quality, safety, and reliability. The Senior Production Quality Manager will be responsible for developing, implementing, and refining quality control procedures and protocols throughout the entire production lifecycle. This includes conducting rigorous inspections, analyzing production data, and identifying root causes of quality deviations, then implementing corrective and preventive actions. You will collaborate closely with production teams, engineering departments, and supply chain partners to foster a culture of quality excellence. Key responsibilities include managing the quality assurance team, setting performance metrics, and conducting regular audits to ensure compliance with industry standards and regulatory requirements. The successful candidate will possess a deep understanding of Lean Manufacturing, Six Sigma principles, and other quality improvement methodologies. Excellent analytical, problem-solving, and decision-making skills are essential, along with strong leadership capabilities to guide and motivate teams. This is an exceptional opportunity for a seasoned quality professional to make a significant impact on product excellence and customer satisfaction in a challenging and rewarding remote role. You will be instrumental in driving continuous improvement initiatives, reducing waste, and enhancing overall operational efficiency. Experience with quality management software and data analysis tools is highly desirable. The ability to interpret technical specifications and quality documentation accurately is paramount. The ideal candidate will demonstrate a proactive approach to risk management, ensuring potential quality issues are identified and mitigated before they affect production. This role requires a strong commitment to maintaining the integrity and reputation of the manufactured goods. The Senior Production Quality Manager will also be responsible for developing training programs for production staff on quality standards and best practices, ensuring a consistent understanding and application of quality principles across all shifts. The effective management of supplier quality is also a key component, ensuring raw materials and components meet stringent specifications before use in production.
Location: Kericho, Kericho, KE
Location: Kericho, Kericho, KE
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Production Quality Manager - Remote
Posted 19 days ago
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Job Description
Our client is looking for a seasoned Production Quality Manager to oversee and implement quality control strategies across their manufacturing operations, functioning in a fully remote capacity. This role is critical in ensuring that all manufactured products meet stringent quality standards and regulatory requirements. You will be responsible for developing, implementing, and maintaining quality management systems, conducting audits, analyzing quality data, and leading continuous improvement initiatives. The ideal candidate will have a deep understanding of manufacturing processes, statistical quality control methods, and a proven track record in driving quality excellence. This is a remote-first position, requiring excellent communication and leadership skills to effectively manage teams and processes from a distance.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive quality control plans and procedures for all production lines.
- Oversee the establishment and maintenance of quality management systems (e.g., ISO 9001).
- Conduct regular internal and external audits to ensure compliance with quality standards and regulations.
- Analyze production data, identify root causes of quality issues, and implement corrective and preventive actions.
- Lead and mentor the quality assurance team, fostering a culture of quality consciousness.
- Collaborate with R&D, production, and engineering teams to ensure product quality from design to delivery.
- Monitor key quality metrics and report on performance to senior management.
- Drive continuous improvement initiatives to enhance product quality and reduce defects.
- Manage supplier quality assurance programs.
- Stay updated on relevant industry standards and best practices in quality management.
- Bachelor's degree in Engineering, Manufacturing Technology, or a related field. A Master's degree or relevant certifications (e.g., ASQ Certified Quality Manager) are highly valued.
- Minimum of 7 years of experience in quality management within a manufacturing environment.
- Demonstrated experience in implementing and managing quality management systems.
- Strong knowledge of statistical process control (SPC) techniques and tools.
- Proficiency in data analysis and problem-solving methodologies (e.g., Six Sigma, Lean Manufacturing).
- Excellent leadership, team management, and communication skills, particularly in a remote setting.
- Experience with quality control software and ERP systems.
- Ability to interpret technical drawings and specifications.
- Strong understanding of regulatory requirements applicable to the manufacturing industry.
- Proven ability to drive change and improve quality performance.
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5
Senior Production Quality Engineer
Posted 15 days ago
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Job Description
Our client, a distinguished leader in advanced manufacturing, is looking for an experienced Senior Production Quality Engineer to join their entirely remote workforce. This role is designed for an individual passionate about ensuring the highest standards of quality throughout the manufacturing process, from raw materials to finished goods. You will leverage your extensive expertise to develop, implement, and manage quality control systems and procedures that enhance product reliability and customer satisfaction. Your contributions will be vital in maintaining our client's reputation for excellence.
Responsibilities:
Qualifications:
This is a unique opportunity to contribute your skills and experience to a forward-thinking organization that values innovation and quality, all while enjoying the benefits of a fully remote work environment. Join us and help shape the future of manufacturing excellence.
Responsibilities:
- Design, develop, and implement robust quality assurance plans and procedures for manufacturing operations.
- Conduct root cause analysis for production defects and implement corrective and preventive actions (CAPA).
- Lead and participate in internal and external quality audits, ensuring compliance with industry standards and regulatory requirements.
- Develop and maintain quality metrics, KPIs, and reports to track performance and identify areas for improvement.
- Collaborate with R&D, engineering, and production teams to ensure quality is built into new product designs and manufacturing processes.
- Oversee the validation and verification of manufacturing processes and equipment.
- Train and mentor production staff on quality standards, procedures, and best practices.
- Manage supplier quality through audits, performance monitoring, and issue resolution.
- Drive continuous improvement initiatives using methodologies such as Lean Manufacturing and Six Sigma.
- Ensure all quality documentation is accurate, complete, and maintained in accordance with company policies.
Qualifications:
- Bachelor's degree in Engineering (Mechanical, Industrial, or related field) or equivalent practical experience.
- Minimum of 6 years of experience in quality engineering within a manufacturing environment.
- In-depth knowledge of quality management systems (e.g., ISO 9001, IATF 16949).
- Strong understanding of statistical process control (SPC), FMEA, and root cause analysis techniques.
- Experience with Lean Manufacturing and Six Sigma methodologies (Green Belt or Black Belt certification preferred).
- Excellent problem-solving and analytical skills.
- Proficiency in quality management software and tools.
- Strong communication and interpersonal skills, with the ability to influence cross-functional teams.
- Proven ability to manage projects and drive initiatives to completion in a remote setting.
- Demonstrated experience in developing and implementing quality training programs.
This is a unique opportunity to contribute your skills and experience to a forward-thinking organization that values innovation and quality, all while enjoying the benefits of a fully remote work environment. Join us and help shape the future of manufacturing excellence.
This advertiser has chosen not to accept applicants from your region.
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Senior Production Quality Manager (Remote)
Posted 11 days ago
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Job Description
Our client is seeking an experienced and highly motivated Senior Production Quality Manager to oversee and enhance quality control processes within a dynamic manufacturing environment. This role is crucial for ensuring that all products meet stringent quality standards and regulatory requirements. You will be responsible for developing, implementing, and maintaining comprehensive quality management systems, including ISO 9001 compliance and other relevant industry standards. Your expertise will be vital in identifying areas for improvement, driving continuous quality enhancement initiatives, and reducing product defects. The ideal candidate will possess strong analytical skills, a deep understanding of manufacturing operations, and a proven track record in quality assurance leadership. You will lead a team of quality inspectors and technicians, providing guidance, training, and performance management. Responsibilities include conducting root cause analyses for quality issues, implementing corrective and preventive actions (CAPA), managing supplier quality, and collaborating with cross-functional teams such as engineering, production, and supply chain. This is a fully remote position, offering flexibility and the opportunity to work from anywhere. You will be expected to utilize virtual collaboration tools effectively and maintain high levels of communication with stakeholders. The role requires meticulous attention to detail, a proactive approach to problem-solving, and the ability to influence stakeholders at all levels. A strong understanding of statistical process control (SPC) and quality tools is essential. The candidate will also be involved in internal audits, customer complaint resolution, and reporting quality performance metrics to senior management. This is a fantastic opportunity for a seasoned quality professional looking to make a significant impact in a challenging and rewarding remote role. Experience with Lean Manufacturing or Six Sigma methodologies is highly desirable. Our client is committed to fostering a culture of quality excellence and providing a supportive remote work environment. We are looking for someone who is passionate about quality and dedicated to achieving outstanding results.
Key Responsibilities:
Key Responsibilities:
- Develop and implement quality control policies and procedures.
- Oversee all aspects of the production quality management system.
- Lead and manage the quality assurance team.
- Conduct regular quality audits and inspections.
- Analyze quality data and identify trends to drive improvements.
- Implement and manage corrective and preventive actions (CAPA).
- Ensure compliance with industry regulations and standards.
- Manage supplier quality and performance.
- Resolve customer quality concerns and complaints.
- Report on quality metrics and performance to senior management.
- Foster a company-wide culture of quality.
- Bachelor's degree in Engineering, Quality Management, or a related field.
- Minimum of 7 years of experience in quality management within manufacturing.
- Proven experience in leading and managing QA teams.
- In-depth knowledge of ISO 9001 and other quality standards.
- Strong understanding of SPC, Lean Manufacturing, and Six Sigma principles.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in quality management software and MS Office Suite.
- Exceptional communication and interpersonal skills.
- Ability to work independently and manage multiple priorities in a remote setting.
- Experience in the (Specific Manufacturing Sector, e.g., Food & Beverage, Electronics) sector is a plus.
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Remote Lead Production Quality Engineer
Posted 13 days ago
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Job Description
Our client, a prominent player in the manufacturing sector, is seeking an experienced and detail-oriented Lead Production Quality Engineer to join its fully remote quality assurance team. This critical role will ensure that all manufactured products meet stringent quality standards and customer expectations. The ideal candidate will possess extensive knowledge of quality management systems (QMS), statistical process control (SPC), and various quality analysis tools. You will be responsible for developing and implementing quality control plans, conducting product inspections and testing, and investigating quality deviations. Key responsibilities include leading root cause analysis for quality issues, driving corrective and preventive actions (CAPA), and collaborating closely with production, engineering, and R&D teams to resolve quality challenges. You will also play a key role in continuous improvement initiatives aimed at enhancing product reliability and reducing defects. This position requires strong analytical, problem-solving, and communication skills, along with the ability to effectively lead and mentor junior quality engineers. This is an exceptional opportunity for a seasoned quality professional to drive product excellence in a remote-first setting. We are looking for an individual who can work autonomously, manage projects efficiently, and champion a culture of quality throughout the organization. Your commitment to maintaining the highest standards of product integrity will be paramount. The conceptual operational focus for this remote role will be associated with manufacturing and quality assurance activities pertinent to the region of Meru, Meru, KE .
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Senior Remote Production Quality Manager
Posted 11 days ago
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Job Description
Our client is looking for a highly motivated and detail-oriented Senior Remote Production Quality Manager to lead their quality assurance efforts. This is a fully remote position, where you will be responsible for establishing and enforcing rigorous quality standards across all manufacturing processes. Your primary goal will be to ensure that all products meet or exceed customer expectations and regulatory requirements. You will develop, implement, and maintain quality management systems, including ISO standards, and oversee all quality control activities. Key responsibilities include conducting regular audits of production lines, analyzing quality data to identify trends and areas for improvement, and developing corrective action plans. You will collaborate closely with production, engineering, and R&D teams to address quality issues and implement preventative measures. The ideal candidate will possess a strong background in quality management within a manufacturing environment, with a proven ability to lead and mentor remote teams. Excellent analytical, problem-solving, and communication skills are essential. Proficiency in quality control tools, statistical analysis, and quality management software is highly desirable. You will be responsible for driving a culture of quality throughout the organization, promoting continuous improvement, and ensuring customer satisfaction. This role requires a proactive approach to identifying and mitigating risks, and a commitment to upholding the highest standards of product integrity. This is an excellent opportunity to make a significant impact on product quality and operational excellence from a remote work setup, contributing to the sustained success of our client. The ability to manage your workload effectively and collaborate seamlessly across different departments is crucial.
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