6,490 Senior Operations Manager Remote Hospitality Services jobs in Kenya
Senior Hotel Operations Manager - Remote Hospitality Consultant
Posted 23 days ago
Job Viewed
Job Description
Our client, a leader in the hospitality sector, is seeking a seasoned Senior Hotel Operations Manager to serve as a Remote Hospitality Consultant. This pivotal role involves providing expert guidance and strategic oversight to hotel properties, focusing on enhancing operational efficiency, guest satisfaction, and profitability. The ideal candidate will possess extensive experience in hotel management, a deep understanding of front-of-house, back-of-house, and F&B operations, and a proven ability to drive improvements from a distance. You will conduct virtual audits, develop operational plans, train remote teams, and implement best practices to elevate the guest experience. Exceptional communication, problem-solving, and leadership skills are essential for success in this position.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conduct comprehensive remote assessments of hotel operational procedures and standards.
- Develop strategic plans to optimize hotel performance, including revenue management, cost control, and service quality.
- Provide expert advice and guidance on front desk, housekeeping, F&B, and event management operations.
- Develop and implement training programs for hotel staff, delivered virtually or through structured resources.
- Monitor key performance indicators (KPIs) and provide actionable insights for improvement.
- Ensure compliance with health, safety, and hygiene regulations across all properties.
- Assist in the development and implementation of new hotel services and guest experience initiatives.
- Manage and resolve operational challenges and guest feedback effectively.
- Stay abreast of industry trends, best practices, and technological advancements in hospitality management.
- Collaborate with hotel owners and general managers to align operational strategies with business objectives.
- Facilitate remote team meetings and provide ongoing support and mentorship.
- Review and approve operational budgets and financial reports.
- Contribute to the development of standard operating procedures (SOPs).
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A minimum of 8 years of progressive experience in hotel operations management, with a strong track record of success.
- In-depth knowledge of all aspects of hotel operations, including rooms division, F&B, and sales/marketing.
- Proven experience in revenue management, cost control, and quality assurance.
- Excellent analytical, strategic thinking, and problem-solving abilities.
- Exceptional communication, interpersonal, and presentation skills.
- Demonstrated ability to lead, motivate, and influence teams remotely.
- Proficiency in property management systems (PMS) and other hospitality software.
- Ability to work independently and manage multiple client engagements effectively.
- A passion for delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Operations Manager - Remote Hospitality Services
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Operations Manager to oversee their remote hospitality services division. This role is pivotal in ensuring the seamless delivery of high-quality guest experiences and efficient operational management from a distance. As a remote-first position, you will leverage technology and communication tools to manage teams, coordinate services, and uphold our client's renowned standards of excellence. The ideal candidate will possess a strong background in hospitality management, exceptional leadership skills, and a proven ability to drive operational efficiency and guest satisfaction. You will be responsible for managing budgets, optimizing service delivery, and implementing best practices across all managed properties or services. This is a fully remote role, demanding a high degree of autonomy, proactivity, and excellent virtual collaboration skills.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee the day-to-day operations of hospitality services, ensuring adherence to quality standards and service level agreements.
- Develop and implement operational strategies to enhance guest satisfaction and operational efficiency.
- Manage budgets, control costs, and optimize resource allocation across various service points.
- Lead, train, and motivate remote operational teams, fostering a culture of excellence and accountability.
- Implement and monitor performance metrics, analyzing data to identify areas for improvement.
- Ensure compliance with all health, safety, and sanitation regulations.
- Coordinate with external vendors and suppliers to ensure the timely delivery of goods and services.
- Manage customer feedback and resolve service-related issues promptly and effectively.
- Identify opportunities for service innovation and continuous improvement.
- Conduct regular performance reviews and provide constructive feedback to team members.
- Utilize digital tools for communication, task management, and performance tracking.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hospitality operations management.
- Demonstrated success in managing operational budgets and driving cost efficiencies.
- Strong leadership and team management skills, with experience managing remote teams.
- Excellent understanding of hospitality best practices, service standards, and operational workflows.
- Proficiency in using operational management software and digital communication tools.
- Exceptional problem-solving and decision-making abilities.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Ability to work independently and manage multiple priorities in a remote work environment.
- Passion for delivering outstanding guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Senior Operations Manager - Remote Hospitality
Posted 23 days ago
Job Viewed
Job Description
Our client, a prominent name in the Hospitality & Tourism sector, is seeking an experienced Senior Operations Manager to lead their remote operational initiatives. This role is critical for overseeing and optimizing the operational efficiency and service quality across various hospitality offerings. The ideal candidate will possess a deep understanding of hospitality management, customer service excellence, and operational strategy. You will be responsible for ensuring seamless guest experiences, managing resources effectively, and driving operational improvements from a fully remote position. This is an exciting chance to apply your extensive hospitality expertise in a flexible, home-based setting.
Key Responsibilities:
Key Responsibilities:
- Overseeing day-to-day operations of hospitality services, ensuring high standards of quality and efficiency.
- Developing and implementing operational policies and procedures to enhance guest satisfaction and service delivery.
- Managing budgets, controlling costs, and optimizing resource allocation for operational success.
- Leading and motivating remote operational teams, fostering a culture of excellence and continuous improvement.
- Monitoring operational performance metrics and identifying areas for enhancement.
- Ensuring compliance with health, safety, and regulatory standards across all operations.
- Collaborating with marketing and sales teams to align operational strategies with business goals.
- Handling escalated guest issues and ensuring prompt and satisfactory resolutions.
- Implementing training programs to enhance staff skills and service capabilities.
- Analyzing operational data to identify trends and drive strategic decision-making.
This advertiser has chosen not to accept applicants from your region.
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Senior E-commerce Operations Manager - Remote Retail
Posted 23 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing online retail business, is seeking a results-driven Senior E-commerce Operations Manager to optimize their digital sales channels. This is a 100% remote position, enabling you to drive efficiency and growth from anywhere. You will be responsible for overseeing all aspects of the e-commerce operations, including website management, order fulfillment, inventory control, customer service, and logistics. Your expertise will be crucial in ensuring a seamless and positive online shopping experience for customers, maximizing sales, and driving operational excellence.
Responsibilities:
Qualifications:
This is an exciting remote opportunity for a seasoned professional to lead and grow an e-commerce business. The role supports operations related to **Mlolongo, Machakos, KE**, but the work is conducted entirely remotely.
Responsibilities:
- Manage the day-to-day operations of the e-commerce platform, ensuring website functionality, performance, and user experience.
- Oversee inventory management, stock levels, and reordering processes to prevent stockouts and minimize overstock.
- Coordinate order fulfillment, shipping, and logistics with third-party providers or internal teams.
- Develop and implement strategies to improve order accuracy, delivery speed, and cost-effectiveness.
- Manage the customer service function, ensuring timely and effective resolution of inquiries, complaints, and returns.
- Analyze e-commerce sales data, website traffic, and customer behavior to identify trends and opportunities for growth.
- Collaborate with marketing teams to align operational activities with promotional campaigns and product launches.
- Implement and optimize e-commerce best practices across all operational areas.
- Manage relationships with key vendors, suppliers, and logistics partners.
- Develop and track key performance indicators (KPIs) for e-commerce operations, such as conversion rates, average order value, and customer lifetime value.
- Ensure compliance with all relevant e-commerce regulations and data privacy laws.
- Lead and mentor a remote team of e-commerce associates, fostering a culture of performance and customer focus.
- Identify and implement new technologies and tools to enhance operational efficiency and customer satisfaction.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, Supply Chain Management, or a related field.
- Minimum of 7 years of experience in e-commerce operations, retail management, or a related field, with a strong focus on online platforms.
- Proven track record of successfully managing and scaling e-commerce operations.
- In-depth understanding of e-commerce platforms (e.g., Shopify, WooCommerce), OMS, WMS, and CRM systems.
- Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
- Excellent understanding of supply chain management, inventory control, and logistics.
- Exceptional leadership, communication, and interpersonal skills, essential for managing a remote team and stakeholders.
- Proficiency in using e-commerce analytics tools (e.g., Google Analytics).
- Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced remote environment.
- Experience in customer service management and developing customer-centric strategies.
This is an exciting remote opportunity for a seasoned professional to lead and grow an e-commerce business. The role supports operations related to **Mlolongo, Machakos, KE**, but the work is conducted entirely remotely.
This advertiser has chosen not to accept applicants from your region.
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Operations Manager (Remote Hospitality & Tourism)
Posted 2 days ago
Job Viewed
Job Description
Our client, a rapidly expanding platform revolutionizing the hospitality and tourism sector, is seeking a proactive and experienced Operations Manager to join their fully remote team. This pivotal role involves overseeing and optimizing the operational aspects of our client's diverse portfolio of travel and hospitality services. You will be instrumental in developing and implementing strategies to enhance customer experience, streamline service delivery, and ensure operational efficiency across various segments of the business, all managed from a remote work environment. Your responsibilities will include managing supplier relationships, developing operational standards, and analyzing performance metrics to drive continuous improvement. This position requires a deep understanding of the hospitality and tourism industry, exceptional organizational skills, and the ability to lead and manage effectively in a remote-first setting. Responsibilities include:
- Developing and implementing operational strategies to enhance service delivery and customer satisfaction in the hospitality and tourism sector.
- Managing and nurturing relationships with key partners, including hotels, tour operators, and service providers.
- Establishing and enforcing operational standards and best practices to ensure consistency and quality.
- Monitoring key performance indicators (KPIs) related to service delivery, customer feedback, and operational costs.
- Identifying opportunities for process improvements and implementing solutions to streamline operations.
- Utilizing data analysis to inform decision-making and drive operational enhancements.
- Collaborating with marketing and sales teams to ensure alignment on service offerings and customer needs.
- Managing operational budgets and resource allocation effectively.
- Providing training and support to remote operational staff and partners.
- Staying abreast of industry trends and innovations in hospitality and tourism management.
- Responding to and resolving operational challenges and customer escalations promptly.
- Ensuring compliance with relevant regulations and quality standards.
- Bachelor's degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
- Minimum of 5 years of experience in operations management within the hospitality or tourism industry.
- Proven ability to manage and optimize operations in a remote environment.
- Strong understanding of service delivery models and customer experience management.
- Excellent relationship management and negotiation skills.
- Proficiency in using operational management software and tools.
- Strong analytical and problem-solving capabilities.
- Exceptional communication and interpersonal skills, vital for remote collaboration.
- Ability to work independently and manage multiple priorities effectively.
- Knowledge of digital platforms and online travel agencies (OTAs) is beneficial.
This advertiser has chosen not to accept applicants from your region.
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Senior Operations Manager - Remote Hospitality Services
Posted 9 days ago
Job Viewed
Job Description
Our client is searching for a highly organized and experienced Senior Operations Manager to oversee and optimize remote hospitality services. This role is 100% remote, enabling you to manage operations from anywhere. You will be responsible for ensuring seamless service delivery, maintaining high standards of quality, and driving operational efficiency across all aspects of our hospitality offerings. Your duties will include managing staff schedules, overseeing guest satisfaction, implementing operational policies and procedures, and coordinating with various departments to ensure smooth workflow. You will play a key role in problem-solving, addressing customer feedback, and implementing continuous improvement initiatives. The ideal candidate will have a proven background in hospitality management, with a strong focus on operational excellence. Excellent leadership, communication, and interpersonal skills are essential for managing a distributed team and ensuring a positive guest experience. Experience with hospitality management software and a deep understanding of industry best practices are required. You should be adept at financial management, including budgeting and cost control. This position demands a proactive approach, exceptional organizational skills, and the ability to thrive in a fast-paced, remote work environment. You will be instrumental in shaping the future of our hospitality services, ensuring consistency and quality regardless of location. While this role supports operations in **Mlolongo, Machakos, KE**, it is a fully remote position, allowing you complete flexibility. Join us to elevate our hospitality services through expert remote management.
This advertiser has chosen not to accept applicants from your region.
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Senior Operations Manager - Remote Hotel Services
Posted 5 days ago
Job Viewed
Job Description
Our client, a leading hospitality group, is seeking a highly experienced Senior Operations Manager to oversee and optimize their remote hotel services and guest support operations. This is a unique, fully remote position that requires strong leadership, strategic thinking, and a deep understanding of the hospitality industry. You will be responsible for managing a distributed team, implementing operational best practices, ensuring exceptional guest experiences, and driving efficiency across all guest-facing functions. The ideal candidate is a proven leader with a passion for service excellence and a knack for managing complex operations from a distance.
Responsibilities:
Qualifications:
Responsibilities:
- Develop and implement operational strategies to enhance remote guest services and support.
- Manage, train, and mentor a dispersed team of customer service representatives and operational staff.
- Oversee the day-to-day operations of virtual guest support channels, including online booking, inquiries, and issue resolution.
- Establish and monitor key performance indicators (KPIs) to measure service quality, efficiency, and guest satisfaction.
- Implement and refine standard operating procedures (SOPs) for all remote service functions.
- Collaborate with technology and product teams to leverage digital tools for service delivery.
- Manage budgets and resources allocated to remote operations.
- Ensure compliance with all hospitality standards, safety regulations, and company policies.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Handle escalated guest complaints and ensure timely and satisfactory resolutions.
- Foster a culture of service excellence and continuous improvement within the remote team.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel or hospitality operations management.
- Proven experience in managing remote teams and operations.
- Strong understanding of guest service principles and best practices.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and CRM systems.
- Ability to analyze data, identify trends, and make informed decisions.
- Strategic thinking and problem-solving capabilities.
- Experience in budget management and resource allocation.
- Adaptability and resilience in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
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6
Operations Manager - Cleaning & Sanitation Services (Remote)
Posted 1 day ago
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Job Description
Our client is seeking a dedicated and highly organized Operations Manager to lead their cleaning and sanitation services division, operating entirely remotely. This pivotal role requires exceptional leadership, strategic planning, and the ability to manage a distributed team of service professionals. You will be responsible for overseeing all operational aspects, including service delivery, quality control, staff management, resource allocation, and client satisfaction. The ideal candidate will possess a strong background in operations management, preferably within the facilities management or cleaning industry. Your responsibilities will include developing and implementing efficient operational procedures, setting performance metrics, and ensuring compliance with health, safety, and environmental regulations. As a remote manager, you will excel at motivating and guiding your team through digital channels, fostering a culture of excellence and accountability. You will manage scheduling, training, and performance evaluations for your staff, ensuring seamless service delivery across all client sites. Client relationship management and issue resolution will be key components of your role. The successful candidate will demonstrate outstanding problem-solving skills, a proactive approach to identifying and addressing operational challenges, and a commitment to continuous improvement. This is a unique opportunity to drive efficiency and quality in a vital service sector while enjoying the flexibility of a remote work environment. You will be instrumental in scaling the company's service offerings and maintaining a high standard of service quality. The ability to effectively manage logistics and supply chains for cleaning supplies and equipment remotely is essential. We are looking for a results-oriented leader who can ensure exceptional service delivery and foster long-term client partnerships. The role demands strong financial acumen for budgeting and cost control. Effective communication and the ability to maintain team morale in a distributed setting are critical.
Responsibilities:
Responsibilities:
- Oversee daily operations of cleaning and sanitation services across multiple client sites.
- Develop and implement efficient operational workflows and service protocols.
- Manage, train, and motivate a remote team of cleaning and sanitation staff.
- Ensure adherence to strict quality standards, health, and safety regulations.
- Monitor service delivery performance and implement corrective actions as needed.
- Manage resource allocation, including staffing, equipment, and supplies.
- Develop and manage operational budgets and control costs effectively.
- Build and maintain strong relationships with clients, addressing concerns and ensuring satisfaction.
- Implement strategies for continuous improvement in service delivery and operational efficiency.
- Oversee inventory management for cleaning supplies and equipment.
- Ensure compliance with all environmental and sanitation regulations.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- Minimum of 5 years of experience in operations management, preferably in the cleaning, sanitation, or facilities management industry.
- Proven experience in managing a remote or distributed workforce.
- Strong understanding of cleaning and sanitation best practices, health, and safety standards.
- Excellent leadership, communication, and interpersonal skills.
- Demonstrated ability in problem-solving, decision-making, and strategic planning.
- Proficiency in operations management software and tools.
- Experience with budget management and cost control.
- Ability to effectively manage multiple projects and priorities.
- Strong organizational and time management skills.
- Commitment to quality service and client satisfaction.
This advertiser has chosen not to accept applicants from your region.
7
Operations Manager - Remote Tourism Services
Posted 9 days ago
Job Viewed
Job Description
Our client, a leading player in the hospitality and leisure sector, is seeking a highly organized and proactive Operations Manager to oversee their remote tourism services. This role is crucial for ensuring the smooth and efficient delivery of exceptional guest experiences, all managed from a remote work environment. You will be responsible for coordinating various operational aspects, including service quality, vendor management, and problem resolution, ensuring that all aspects align with our client's high standards. The ideal candidate possesses strong leadership skills, a keen eye for detail, and the ability to manage complex logistics from afar. This is an excellent opportunity to make a significant impact on the guest journey within the tourism industry.
Responsibilities:
Qualifications:
This is a unique opportunity to leverage your operational expertise in the vibrant tourism sector, all while enjoying the flexibility of a remote role. Join our client's dedicated team and help shape the future of remote tourism services. The role is based in Naivasha, Nakuru, KE , but is performed fully remotely.
Responsibilities:
- Oversee the day-to-day operations of remote tourism services, ensuring seamless guest experiences.
- Manage and coordinate with a network of local service providers, vendors, and partners.
- Develop and implement operational strategies to enhance service quality and efficiency.
- Monitor service delivery and address any issues or complaints promptly and effectively.
- Ensure compliance with health, safety, and tourism regulations.
- Optimize resource allocation and manage operational budgets.
- Develop and refine standard operating procedures (SOPs) for all service-related activities.
- Analyze operational data to identify areas for improvement and implement corrective actions.
- Foster strong relationships with service providers to ensure high standards are maintained.
- Manage emergency response protocols and ensure timely resolution of unforeseen incidents.
- Train and guide remote support staff to ensure consistent service delivery.
- Prepare regular operational reports for senior management.
- Contribute to the development of new service offerings and operational enhancements.
Qualifications:
- Bachelor's degree in Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum of 4-6 years of experience in operations management, preferably within the tourism or hospitality industry.
- Proven ability to manage remote teams and coordinate complex logistical operations.
- Strong understanding of customer service principles and experience in quality management.
- Excellent problem-solving, decision-making, and conflict-resolution skills.
- Proficiency in operational planning and execution.
- Strong vendor management and negotiation skills.
- Excellent communication, interpersonal, and organizational abilities.
- Ability to work effectively under pressure and manage multiple priorities in a dynamic environment.
- Familiarity with booking systems and customer relationship management (CRM) software.
- Experience in managing remote work operations is highly desirable.
- A passion for travel and providing outstanding guest experiences.
This is a unique opportunity to leverage your operational expertise in the vibrant tourism sector, all while enjoying the flexibility of a remote role. Join our client's dedicated team and help shape the future of remote tourism services. The role is based in Naivasha, Nakuru, KE , but is performed fully remotely.
This advertiser has chosen not to accept applicants from your region.
8
Senior Operations Manager - Remote Hospitality & Tourism Strategist
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Operations Manager to lead their remote hospitality and tourism division. This is a critical role focused on optimizing operational efficiency, enhancing customer experience, and driving strategic growth within a fully remote setting. The ideal candidate will possess a strong background in hospitality management, coupled with exceptional leadership and problem-solving skills. You will be responsible for overseeing all aspects of remote operations, including service delivery, quality control, and staff management. This position requires a proactive approach to identifying and implementing process improvements, managing budgets, and ensuring compliance with industry standards. As a remote-first professional, you will leverage advanced communication and collaboration tools to effectively manage distributed teams and stakeholders. Key responsibilities include developing operational strategies, analyzing performance metrics, managing vendor relationships, and ensuring a seamless guest experience across all touchpoints. The successful candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 8 years of progressive experience in operations management within the hospitality and tourism sectors. Proven experience in managing remote teams and operations is highly desirable. This is a unique opportunity for a seasoned leader to make a significant impact on the operational success of a growing company, working in a flexible and challenging remote environment. Your ability to inspire and motivate a dispersed team, uphold service excellence, and adapt to the evolving landscape of the tourism industry will be paramount. You will play a key role in shaping the future of how hospitality services are delivered in a digitally connected world, focusing on innovation and sustainability. The role demands a strategic thinker who can foresee challenges and develop proactive solutions to ensure exceptional service delivery.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance efficiency and guest satisfaction.
- Oversee daily operations of the remote hospitality and tourism services.
- Manage and lead a distributed team of operational staff, ensuring high performance and engagement.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement.
- Ensure consistent delivery of high-quality services and adherence to brand standards.
- Manage budgets, control costs, and optimize resource allocation.
- Develop and maintain strong relationships with suppliers, partners, and stakeholders.
- Implement and enforce health, safety, and hygiene protocols.
- Drive innovation in service delivery and explore new operational technologies.
- Handle escalated customer issues and ensure prompt resolution.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in operations management within the hospitality and tourism industry.
- Demonstrated experience in managing remote teams and operations.
- Strong understanding of hospitality operations, service standards, and customer experience principles.
- Proven ability to develop and implement operational strategies and process improvements.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and digital collaboration tools.
- Strong financial acumen and budget management skills.
- Ability to analyze data and make informed decisions.
- Problem-solving and critical thinking abilities.
This advertiser has chosen not to accept applicants from your region.
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