6,395 Senior Hotel Operations Manager Remote Oversight jobs in Kenya

• Develop and execute comprehensive operational strategies to ensure optimal hotel performance and guest satisfaction across all properties.
• Set high standards for service quality, operational efficiency, and brand consistency.
• Oversee budgets, P&L statements, and financial performance for each hotel, identifying areas for cost savings and revenue enhancement.
• Lead, mentor, and inspire on-site hotel management teams to achieve their goals.
• Develop and implement effective training programs for hotel staff to ensure high levels of service and operational competence.
• Ensure compliance with all health, safety, and legal regulations.
• Monitor industry trends and best practices to implement innovative solutions and maintain competitive advantage.
• Conduct regular remote performance reviews and site visits (as feasible) to assess operational effectiveness.
• Manage relationships with key vendors and suppliers.
• Drive initiatives aimed at enhancing guest loyalty and positive reviews.
• Foster a culture of continuous improvement and operational excellence.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
• Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
• Proven track record of successfully managing multiple hotel properties and achieving financial targets.
• Extensive knowledge of all hotel departments, including F&B, Rooms Division, Sales & Marketing, and Finance.
• Exceptional leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in hotel management software and operational reporting tools.
• Ability to thrive in a remote work environment, demonstrating self-discipline and effective virtual collaboration.
• Commitment to delivering outstanding guest experiences.
• Experience with international hospitality standards is a plus.

• Develop and implement strategic operational plans to enhance guest satisfaction, operational efficiency, and financial performance.
• Oversee and guide General Managers and property-level leadership teams across the portfolio.
• Establish and enforce high standards for service quality, safety, and operational excellence.
• Monitor key performance indicators (KPIs) related to revenue, costs, guest satisfaction, and employee engagement.
• Identify opportunities for revenue enhancement and cost control measures.
• Develop and manage operating budgets, ensuring financial targets are met or exceeded.
• Implement and champion new initiatives and technologies to improve operational effectiveness.
• Conduct regular performance reviews and provide constructive feedback to property leadership.
• Ensure compliance with all relevant regulations and company policies.
• Foster a culture of continuous improvement and professional development within the operational teams.
• Effectively communicate strategies and performance updates to senior leadership.

• Bachelor's degree in Hospitality Management, Business Administration, or a related field; MBA or equivalent is a plus.
• A minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role (e.g., Area General Manager, Director of Operations).
• Demonstrated success in managing multiple hotel properties and achieving operational and financial targets.
• In-depth knowledge of hotel operations, including F&B, rooms division, sales, marketing, and finance.
• Strong understanding of revenue management principles and P&L management.
• Excellent leadership, communication, and interpersonal skills, with the ability to motivate and guide remote teams.
• Proficiency in using hotel management software and data analytics tools.
• Ability to analyze complex operational data and make informed strategic decisions.
• This position is based in Machakos, Machakos, KE but is a fully remote role.

• Develop and implement strategic operational plans to enhance the overall guest experience and profitability of hotel properties.
• Oversee all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless integration and service delivery.
• Set and maintain high standards of service quality, cleanliness, and presentation across all managed properties.
• Manage budgets, control costs, and identify opportunities for revenue enhancement.
• Develop and implement standard operating procedures (SOPs) to ensure consistency and efficiency.
• Lead, motivate, and mentor on-site hotel management teams, fostering a culture of excellence and guest-centricity.
• Conduct regular remote audits and performance reviews of hotel operations and staff.
• Utilize technology and reporting tools to monitor key performance indicators (KPIs) and make data-driven decisions.
• Handle escalated guest complaints and resolve issues promptly and professionally.
• Collaborate with marketing and sales teams to develop strategies that drive occupancy and revenue.
• Ensure compliance with all health, safety, and hygiene regulations.
• Stay informed about industry trends and best practices in luxury hospitality management.

• Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role overseeing multiple properties or a large luxury hotel.
• Proven ability to manage diverse teams and drive performance in a hospitality setting.
• Strong financial acumen, with experience in budgeting, P&L management, and cost control.
• Excellent understanding of luxury hospitality standards and guest service excellence.
• Exceptional problem-solving, decision-making, and organizational skills.
• Proficiency in hotel management software and remote collaboration tools.
• Outstanding communication and interpersonal skills, with the ability to build rapport with stakeholders at all levels.
• Demonstrated ability to lead and inspire teams remotely.
• Bachelor's degree in Hospitality Management, Business Administration, or a related field is highly desirable.
• Ability to travel occasionally for critical on-site assessments or events.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy:

• Develop and execute a comprehensive internal audit plan by market and activity, aligned with the organizations strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification:

• Identify and assess key organizational risks, including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement risk mitigation strategies, addressing both market-specific and organizational risks.

Audit Execution:

• Conduct audits in-market and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform fraud investigations to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and develop SOPs to ensure consistency and compliance across all locations and markets.

Compliance & Governance:

• Ensure adherence to internal policies, procedures, and external regulations across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training:

• Prepare and issue detailed reports on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide training and awareness programs to improve organizational compliance and strengthen internal controls.

Fraud Investigation:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development:

• Build, lead, and mentor a high-performing internal audit team, fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.

What you become a part of:

As the Head of Internal Audit, you will report directly to the Chief Financial Officer (CFO) and the Group Managing Director (MD)/ Chief Executive Officer (CEO). You will oversee internal audit activities across all operating units, including manufacturing locations, ensuring robust governance, risk management, and control processes.

This role involves working closely with senior leadership, manufacturing teams, and various departments to assess risks, optimize operations, and ensure compliance with internal policies and external regulations. You will also play a pivotal role in standardizing processes, investigating fraud, and conducting market-specific audits to drive operational excellence and accountability.

What to expect:

Internal Audit Strategy
:

• Develop and execute a
  comprehensive internal audit plan
  by market and activity, aligned with the organization's strategic goals and risk profile.
• Oversee internal audit activities across all operating units, including manufacturing locations, ensuring critical business processes and geographies are covered.

Risk Management & Market Risk Identification
:

• Identify and assess
  key organizational risks
  , including market-specific risks, operational, financial, compliance, and IT-related risks.
• Collaborate with leadership to develop and implement
  risk mitigation strategies
  , addressing both market-specific and organizational risks.

Audit Execution
:

• Conduct audits
  in-market
  and via desk-based reviews to evaluate the efficiency and effectiveness of systems, processes, and controls.
• Perform
  fraud investigations
  to identify, analyse, and address potential fraudulent activities across the organization.
• Standardize processes and
  develop SOPs
  to ensure consistency and compliance across all locations and markets.

Compliance & Governance
:

• Ensure adherence to
  internal policies, procedures, and external regulations
  across operating units and manufacturing locations.
• Monitor compliance with applicable laws, regulatory requirements, and corporate standards, providing timely recommendations for corrective actions.

Reporting, Remediation & Training
:

• Prepare and issue
  detailed reports
  on audit findings, risks, and recommendations to the CFO and Group MD/ CEO.
• Oversee the implementation of remedial actions to address audit findings and ensure risks are effectively mitigated.
• Provide
  training and awareness programs
  to improve organizational compliance and strengthen internal controls.

Fraud Investigation
:

• Lead investigations into suspected fraud, ensuring thorough analysis and reporting of findings to senior management.
• Develop preventive measures and internal controls to reduce exposure to fraudulent activities.

Collaboration & Stakeholder Management
:

• Partner with cross-functional teams, including manufacturing teams, to understand business operations and provide actionable recommendations for improvement.
• Foster strong relationships with senior leadership, divisional heads, and external auditors to ensure alignment on internal audit objectives.

Team Leadership & Development
:

• Build, lead, and mentor a high-performing
  internal audit team
  , fostering a culture of accountability and continuous learning.
• Provide training and development opportunities to enhance team capabilities and ensure alignment with organizational goals.

Process Improvement
:

• Identify opportunities to optimize processes, enhance operational efficiency, and strengthen internal controls across all units, including manufacturing sites.
• Leverage technology and data analytics to improve the quality and efficiency of audit processes.

Essential qualifications, experience and skills:

Qualifications
:

• Chartered Accountant (CA), Certified Internal Auditor (CIA), or equivalent professional certification is required.
• Additional certifications in risk management or fraud detection (e.g., CISA, CFE) are highly desirable.

Experience
:

• 12+ years of progressive experience in internal audit, risk management, or compliance, with at least 5 years in a leadership role.
• Strong exposure to multinational organizations or businesses operating in emerging markets, preferably in the pharmaceutical or FMCG sectors.
• Proven ability to lead audits across multiple geographies and functional areas of an organization, including manufacturing, warehousing, and distribution.

Skills
:

• Expertise in internal auditing methodologies, risk assessment frameworks, and control evaluation techniques.
• Strong analytical and problem-solving skills, with the ability to provide actionable recommendations.
• Proficiency in using audit tools and data analytics to enhance audit quality and efficiency.
• Excellent communication and interpersonal skills to interact effectively with stakeholders at all levels.
• Demonstrated ability to lead and develop high-performing teams.

Will oversees all aspects of the factory, including planning production, Sales, quality, maximizing efficiency and asset utilization, managing staff, implementing safety procedures, and analyzing performance data to achieve company goals & targets.

Required Candidate profile

Experience in Africa is mandatory , Has proven record of factory operations & sales