6,837 Senior Hotel Operations Manager Luxury Hospitality jobs in Kenya
Hotel Operations Manager - Luxury Resorts
Posted 20 days ago
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Job Description
Our client, a prestigious operator of luxury resorts, is seeking a seasoned and proactive Hotel Operations Manager to oversee their high-end properties from a remote capacity. This critical role ensures the seamless delivery of exceptional guest experiences, operational efficiency, and profitability across all departments. You will be responsible for setting operational standards, implementing best practices, and leading cross-functional teams to achieve service excellence. The ideal candidate possesses extensive experience in luxury hospitality management, a deep understanding of all hotel operations (front office, F&B, housekeeping, maintenance, etc.), and a proven ability to drive revenue growth and cost control.
As the Hotel Operations Manager, you will work closely with General Managers and department heads to develop and execute strategic plans, ensuring alignment with the brand's vision and guest expectations. Your responsibilities will include managing budgets, optimizing resource allocation, and implementing quality assurance programs. You will champion a culture of service excellence, ensuring that staff are trained and motivated to provide personalized and memorable experiences for every guest. This role demands exceptional leadership, problem-solving skills, and the ability to communicate effectively with diverse stakeholders, including owners, management, staff, and guests. Your proficiency in utilizing technology and digital platforms for remote management, performance monitoring, and team coordination will be essential. This is a unique opportunity to lead and shape the operational success of luxury resorts, contributing to their reputation for world-class service, all within a flexible, fully remote work arrangement. We are seeking a dynamic leader with a passion for hospitality and a commitment to maintaining the highest standards of operational excellence from afar.
As the Hotel Operations Manager, you will work closely with General Managers and department heads to develop and execute strategic plans, ensuring alignment with the brand's vision and guest expectations. Your responsibilities will include managing budgets, optimizing resource allocation, and implementing quality assurance programs. You will champion a culture of service excellence, ensuring that staff are trained and motivated to provide personalized and memorable experiences for every guest. This role demands exceptional leadership, problem-solving skills, and the ability to communicate effectively with diverse stakeholders, including owners, management, staff, and guests. Your proficiency in utilizing technology and digital platforms for remote management, performance monitoring, and team coordination will be essential. This is a unique opportunity to lead and shape the operational success of luxury resorts, contributing to their reputation for world-class service, all within a flexible, fully remote work arrangement. We are seeking a dynamic leader with a passion for hospitality and a commitment to maintaining the highest standards of operational excellence from afar.
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Lead Hotel Operations Manager - Luxury Resorts
Posted 3 days ago
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Job Description
Our client is seeking an experienced and visionary Lead Hotel Operations Manager to oversee the strategic direction and daily operations of their luxury resort properties. This is a fully remote position, designed for a seasoned hospitality professional who can manage multiple locations and teams from a distance. You will be responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all designated properties. The ideal candidate will possess a deep understanding of all facets of hotel operations, including front desk, housekeeping, food and beverage, maintenance, and event management. Your role will involve developing and implementing operational policies and procedures, setting service standards, and driving revenue growth initiatives. You will lead and mentor on-site management teams, fostering a culture of excellence, innovation, and exceptional customer service. Key responsibilities include budget management, cost control, staff training and development, and ensuring compliance with health, safety, and environmental regulations. Strong leadership, problem-solving, and communication skills are essential. As a remote leader, you must be adept at utilizing technology to manage operations, communicate effectively with distributed teams, and monitor performance metrics in real-time. Strategic planning for property development, marketing initiatives, and guest experience enhancements will also be a key focus. This role requires a results-oriented individual with a passion for hospitality and a proven ability to inspire teams and achieve outstanding results. The ability to adapt to diverse operational challenges and drive continuous improvement is paramount. This is an excellent opportunity to make a significant impact within a renowned hospitality group, with ample room for career advancement. The focus of operations is in and around **Nairobi, Nairobi, KE**, however, this position is fully remote.
Key Responsibilities:
Key Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
- Oversee all daily operations of luxury resort properties, ensuring adherence to brand standards.
- Manage budgets, control costs, and drive revenue generation initiatives across departments.
- Lead, train, and motivate on-site management and staff teams to deliver exceptional service.
- Develop and implement effective policies and procedures for all hotel operations.
- Ensure compliance with all health, safety, security, and environmental regulations.
- Monitor key performance indicators (KPIs) and implement strategies for continuous improvement.
- Manage relationships with vendors, suppliers, and other external partners.
- Oversee marketing and sales efforts to drive occupancy and revenue.
- Handle escalated guest concerns and ensure timely resolution.
- Foster a positive and productive work environment for all employees.
- Drive innovation in guest services and operational efficiency.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with significant experience in luxury resort settings.
- Proven track record of successfully managing multiple properties or large-scale operations.
- Strong understanding of all hotel departments, including F&B, Rooms Division, and Revenue Management.
- Excellent financial acumen, including budgeting, forecasting, and P&L management.
- Exceptional leadership, team-building, and motivational skills.
- Outstanding communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and remote collaboration tools.
- Ability to thrive in a fast-paced, high-pressure environment.
- Commitment to delivering world-class guest experiences.
- Demonstrated ability to manage and lead remote teams effectively.
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1
Luxury Boutique Hotel General Manager
Posted 20 days ago
Job Viewed
Job Description
Our client, a prestigious boutique hotel renowned for its exceptional guest experiences, is seeking a dynamic and seasoned General Manager to lead its operations in Machakos . This is a critical role overseeing all aspects of hotel management, from front-of-house and back-of-house operations to financial performance and staff development. The successful candidate will be a visionary leader with a passion for hospitality and a keen eye for detail, ensuring the highest standards of service and guest satisfaction are consistently met. You will be instrumental in driving revenue, controlling costs, and maintaining the hotel's reputation as a premier destination.
Key Responsibilities:
Key Responsibilities:
- Oversee daily hotel operations, ensuring efficiency and adherence to brand standards.
- Develop and implement strategic business plans to maximize profitability and market share.
- Manage all departments, including Rooms Division, Food & Beverage, Sales & Marketing, and Human Resources.
- Lead, motivate, and develop a high-performing team of hotel staff.
- Ensure exceptional guest service and satisfaction by proactively addressing guest needs and resolving issues.
- Control operational costs and manage budgets effectively to achieve financial targets.
- Develop and execute sales and marketing strategies to drive occupancy and revenue.
- Maintain strong relationships with key stakeholders, suppliers, and local authorities.
- Ensure compliance with all health, safety, and legal regulations.
- Conduct regular performance reviews and provide constructive feedback to staff.
- Stay abreast of industry trends and implement best practices to enhance hotel offerings.
- Develop and manage the hotel's annual budget, forecasts, and financial reports.
- Oversee the maintenance and upkeep of hotel facilities to ensure a high-quality guest environment.
- Implement and monitor quality assurance programs across all hotel services.
- Foster a positive and collaborative work environment.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a General Manager or Assistant General Manager role, preferably in boutique or luxury hotels.
- Proven track record of successful P&L management and driving revenue growth.
- Strong leadership, communication, and interpersonal skills.
- In-depth knowledge of hotel operations, including F&B, Rooms Division, and Sales.
- Excellent problem-solving and decision-making abilities.
- Familiarity with hotel management software and systems.
- Ability to work under pressure and manage multiple priorities.
- Passion for delivering outstanding customer service.
- Fluency in English required; knowledge of local languages is an advantage.
This advertiser has chosen not to accept applicants from your region.
2
Senior Hotel Operations Manager, Luxury Properties
Posted 20 days ago
Job Viewed
Job Description
Our client, a distinguished leader in the hospitality sector, is seeking a seasoned Senior Hotel Operations Manager to oversee the strategic direction and day-to-day management of their luxury properties. This is a fully remote position, offering a unique opportunity to lead from anywhere while maintaining oversight of exceptional guest experiences and operational excellence. The ideal candidate will have a comprehensive understanding of all hotel operations, including front office, housekeeping, food and beverage, and revenue management. You will be responsible for developing and implementing operational strategies that enhance guest satisfaction, drive revenue growth, and ensure profitability. Your expertise in staff training and development, performance management, and quality assurance will be critical to success. This role demands exceptional leadership, strong interpersonal skills, and the ability to motivate and inspire a diverse team. You will work closely with department heads to ensure seamless execution of services and adherence to brand standards. Experience in budgeting, financial analysis, and cost control is essential. As a remote manager, you will utilize advanced communication and management tools to stay connected with your teams and ensure operational efficiency across properties. A proven track record in managing luxury hotels or resorts is highly desirable. We are looking for a dynamic and results-oriented individual with a passion for creating unforgettable guest experiences and driving operational excellence in a virtual capacity. The **Bungoma, Bungoma, KE** area's hospitality offerings will be enhanced by your strategic leadership, requiring adaptability and innovative operational approaches.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Luxury Resorts
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an accomplished and strategic Senior Hotel Operations Manager to oversee the operations of their luxury resorts. This is a fully remote role, allowing you to leverage your expertise in hospitality management to drive excellence in guest services, operational efficiency, and financial performance from anywhere. You will be responsible for setting high standards across all hotel departments, including front office, housekeeping, food and beverage, and guest relations, ensuring an unparalleled guest experience. The ideal candidate will possess a deep understanding of luxury hospitality, with a proven track record in leadership, staff development, and implementing innovative operational strategies. You will focus on optimizing resource allocation, managing budgets, and driving revenue growth while maintaining cost control. This remote position requires exceptional leadership qualities, strong decision-making abilities, and the capacity to motivate and inspire a geographically dispersed team. You will work closely with property owners, general managers, and departmental heads to ensure alignment with brand standards and strategic objectives. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions is paramount. You will also be instrumental in ensuring compliance with health, safety, and hygiene regulations, maintaining the highest standards of operational integrity. This role demands a proactive, guest-centric approach and a commitment to fostering a culture of continuous improvement and service excellence.
Responsibilities:
Responsibilities:
- Oversee and manage daily operations of luxury hotel properties, ensuring exceptional guest service standards.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, P&L statements, and control costs effectively.
- Lead, train, and mentor hotel staff to foster a high-performance culture.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor guest feedback and implement strategies to improve service delivery and resolve issues.
- Drive revenue generation through effective sales and marketing initiatives and yield management.
- Collaborate with departmental managers to achieve operational and financial targets.
- Stay abreast of industry trends and best practices in luxury hospitality management.
- Conduct regular operational audits and performance reviews.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a strong background in luxury properties.
- Proven ability to lead and manage diverse teams in a remote or complex operational environment.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Strong financial acumen and experience managing P&L statements.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and virtual collaboration tools.
- Demonstrated ability to drive guest satisfaction and operational excellence.
- Passion for delivering exceptional service and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Head of Hotel Operations - Luxury Resorts
Posted 3 days ago
Job Viewed
Job Description
Our client, a renowned hospitality group, is seeking an accomplished and visionary Head of Hotel Operations to oversee their luxury resort portfolio. This is a prime fully remote position, empowering you to lead from anywhere while managing critical operations. You will be responsible for setting and maintaining the highest standards of guest service, operational efficiency, and financial performance across multiple properties. This role demands exceptional leadership qualities, a deep understanding of the hospitality industry, and a passion for delivering unforgettable guest experiences. You will work closely with General Managers and department heads to ensure seamless operations, from front desk and housekeeping to F&B and MICE. Key responsibilities include developing and implementing operational strategies, managing budgets, controlling costs, and driving revenue growth. You will also be tasked with talent development, ensuring a motivated and skilled workforce, and fostering a culture of excellence. A comprehensive knowledge of hotel management systems, revenue management, and marketing strategies is essential. Experience in managing high-end resorts, particularly in coastal regions like **Malindi, Kilifi, KE**, is highly advantageous. The ideal candidate will have a minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role. Strong financial acumen, excellent interpersonal skills, and the ability to thrive in a fast-paced, demanding environment are crucial. This is a unique opportunity to shape the future of luxury hospitality and make a significant impact on guest satisfaction and profitability, all within a flexible remote work structure.
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Director of Hotel Operations - Luxury Properties
Posted 20 days ago
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Job Description
Our client is seeking a distinguished Director of Hotel Operations to lead the strategic management and day-to-day running of their luxury hotel properties. This is a fully remote position, enabling you to oversee operations with maximum flexibility. You will be responsible for ensuring exceptional guest experiences, driving operational efficiency, and achieving financial targets across all hotel departments. Your role will involve developing and implementing operational policies and procedures, maintaining high standards of service, and managing budgets effectively. You will lead and inspire a team of department heads and hotel staff, fostering a culture of excellence, hospitality, and continuous improvement. The ideal candidate will possess a deep understanding of the luxury hospitality industry, a proven track record in hotel management, and strong leadership skills. Experience in revenue management, sales and marketing, and human resources within the hospitality sector is essential. You will be responsible for monitoring key performance indicators, identifying areas for improvement, and implementing strategies to enhance guest satisfaction and profitability. This position requires excellent communication, interpersonal, and problem-solving skills. You will also be tasked with ensuring compliance with all health, safety, and regulatory standards. This remote role requires a highly motivated individual who can effectively manage and guide hotel teams from a distance, leveraging technology and strong leadership acumen. We are seeking a results-oriented professional dedicated to delivering unparalleled service and driving business success. This is a unique opportunity to shape the operational success of prestigious properties and contribute to a renowned brand. If you are a visionary leader with a passion for hospitality excellence, we encourage you to apply.
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Remote Hotel Operations Manager - Luxury Boutique Hotels
Posted 2 days ago
Job Viewed
Job Description
Our client, a prestigious operator of luxury boutique hotels, is seeking an experienced and service-oriented Remote Hotel Operations Manager. This pivotal role is responsible for overseeing the daily operations of multiple properties, ensuring exceptional guest experiences, optimizing operational efficiency, and maintaining high standards of quality and service delivery. As a fully remote position, you will leverage your leadership skills and industry expertise to manage hotel teams, drive revenue, control costs, and uphold the brand's reputation. The ideal candidate possesses a deep understanding of hotel management, a passion for hospitality, and strong remote leadership capabilities.
Responsibilities:
Responsibilities:
- Oversee and direct all hotel operations, including front desk, housekeeping, food & beverage, and maintenance, across multiple properties.
- Develop and implement operational policies and procedures to ensure seamless service delivery and guest satisfaction.
- Manage and mentor hotel general managers and department heads, fostering a culture of excellence and accountability.
- Monitor financial performance, including budgeting, revenue management, and cost control, to achieve profitability targets.
- Ensure compliance with health, safety, and sanitation regulations.
- Develop and execute strategies to enhance guest experiences and build customer loyalty.
- Conduct regular property inspections and performance reviews to maintain high standards.
- Manage vendor relationships and procurement of supplies and services.
- Analyze operational data and key performance indicators (KPIs) to identify areas for improvement and implement corrective actions.
- Collaborate with marketing and sales teams to drive occupancy and revenue.
- Respond to escalated guest concerns and resolve issues promptly and professionally.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel management, with at least 3 years in a senior leadership role (e.g., General Manager).
- Proven track record of successfully managing hotel operations and driving profitability.
- Strong understanding of hotel revenue management, P&L statements, and financial reporting.
- Excellent leadership, communication, and interpersonal skills, adapted for remote management.
- Proficiency in property management systems (PMS) and hotel operational software.
- Demonstrated ability to motivate and lead diverse teams in a high-pressure environment.
- Passion for delivering exceptional customer service and creating memorable guest experiences.
- Ability to work independently, make sound decisions, and manage multiple priorities effectively.
- Knowledge of current hospitality trends and best practices.
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7
Senior Hotel Operations Manager - Luxury Boutique Hotels
Posted 4 days ago
Job Viewed
Job Description
Our client, a prestigious brand in the hospitality sector, is seeking a dynamic and experienced Senior Hotel Operations Manager. This is a fully remote position, offering the unique opportunity to oversee and optimize the operations of their luxury boutique hotels from anywhere in Kenya. You will be responsible for ensuring exceptional guest experiences, driving operational efficiency, and maintaining the highest standards of service excellence across all managed properties. The ideal candidate will possess a deep understanding of all hotel departments, including front office, housekeeping, food and beverage, and maintenance, with a particular focus on remote oversight and quality control. You will work closely with on-site management teams to implement strategic initiatives, manage budgets, and uphold the brand's reputation. Key responsibilities include developing and implementing operational policies and procedures, monitoring key performance indicators (KPIs) related to guest satisfaction, revenue, and cost control, and providing leadership and guidance to hotel general managers and their teams remotely. You will also be involved in recruitment, training, and talent development initiatives. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with a minimum of 8 years of progressive experience in hotel management, with a significant focus on operations, is required. Proven experience managing multiple properties or a large-scale hotel is highly desirable. Exceptional leadership, communication, problem-solving, and interpersonal skills are crucial for success in this remote role, requiring the ability to inspire and motivate teams from a distance. Our client offers a competitive salary, performance-based bonuses, and the opportunity to shape the operational success of their exclusive portfolio of hotels in a flexible remote setting. If you are a passionate hospitality leader dedicated to delivering unparalleled guest experiences, we encourage you to apply.
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Senior Hotel Operations Manager - Luxury & Boutique Properties
Posted 19 days ago
Job Viewed
Job Description
Our client, a renowned name in luxury hospitality, is seeking a seasoned Senior Hotel Operations Manager to oversee the day-to-day operations of their exquisite properties. This role is critical for ensuring the highest standards of guest satisfaction, operational efficiency, and profitability. As a fully remote position, you will manage and mentor hotel management teams virtually, utilizing advanced communication and management platforms. The ideal candidate will possess a deep understanding of luxury hotel operations, exceptional leadership skills, and a passion for delivering unparalleled guest experiences from a distance.
Responsibilities:
Responsibilities:
- Oversee all aspects of hotel operations, including Front Office, Housekeeping, Food & Beverage, and Maintenance, ensuring seamless service delivery across all departments.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and operational efficiency.
- Manage departmental budgets, controlling costs and maximizing revenue to achieve financial targets.
- Recruit, train, mentor, and manage hotel management teams and staff, fostering a positive and high-performance work environment.
- Ensure compliance with all health, safety, and hygiene standards, as well as brand standards and local regulations.
- Monitor guest feedback and implement improvements to address any service gaps or enhance guest experiences.
- Develop and maintain strong relationships with key stakeholders, including owners, suppliers, and local community partners.
- Implement innovative operational initiatives and technologies to improve efficiency and guest services.
- Conduct regular performance reviews and provide constructive feedback to department heads and team members.
- Act as a remote liaison between property management teams and corporate leadership.
- Oversee inventory management and procurement processes for operational supplies and amenities.
- Lead crisis management efforts and ensure prompt resolution of operational issues.
- Drive a culture of continuous improvement and operational excellence throughout the organization.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is advantageous.
- Minimum of 10 years of progressive experience in hotel operations management, with at least 5 years in a senior leadership role within luxury or boutique hotel environments.
- Proven track record of successfully managing complex hotel operations and achieving outstanding guest satisfaction scores.
- In-depth knowledge of hotel operations, including revenue management, marketing, and financial controls.
- Exceptional leadership, communication, and interpersonal skills, with the ability to inspire and motivate diverse teams in a remote setting.
- Strong financial acumen and experience in budget management and P&L responsibility.
- Proficiency in hotel management software and property management systems (PMS).
- Ability to develop and execute strategic plans that align with business objectives.
- Experience in handling challenging guest situations and resolving them effectively.
- Passion for the hospitality industry and a commitment to delivering exceptional service.
- Fluency in English is essential; additional languages are a plus.
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