10 Senior Hotel Operations Manager Luxury Resorts jobs in whatjobs
Senior Hotel Operations Manager - Luxury Resorts
Posted 21 days ago
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Job Description
Our client is seeking an accomplished and strategic Senior Hotel Operations Manager to oversee the operations of their luxury resorts. This is a fully remote role, allowing you to leverage your expertise in hospitality management to drive excellence in guest services, operational efficiency, and financial performance from anywhere. You will be responsible for setting high standards across all hotel departments, including front office, housekeeping, food and beverage, and guest relations, ensuring an unparalleled guest experience. The ideal candidate will possess a deep understanding of luxury hospitality, with a proven track record in leadership, staff development, and implementing innovative operational strategies. You will focus on optimizing resource allocation, managing budgets, and driving revenue growth while maintaining cost control. This remote position requires exceptional leadership qualities, strong decision-making abilities, and the capacity to motivate and inspire a geographically dispersed team. You will work closely with property owners, general managers, and departmental heads to ensure alignment with brand standards and strategic objectives. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions is paramount. You will also be instrumental in ensuring compliance with health, safety, and hygiene regulations, maintaining the highest standards of operational integrity. This role demands a proactive, guest-centric approach and a commitment to fostering a culture of continuous improvement and service excellence.
Responsibilities:
Responsibilities:
- Oversee and manage daily operations of luxury hotel properties, ensuring exceptional guest service standards.
- Develop and implement operational policies and procedures to enhance efficiency and guest satisfaction.
- Manage departmental budgets, P&L statements, and control costs effectively.
- Lead, train, and mentor hotel staff to foster a high-performance culture.
- Ensure compliance with all health, safety, and sanitation regulations.
- Monitor guest feedback and implement strategies to improve service delivery and resolve issues.
- Drive revenue generation through effective sales and marketing initiatives and yield management.
- Collaborate with departmental managers to achieve operational and financial targets.
- Stay abreast of industry trends and best practices in luxury hospitality management.
- Conduct regular operational audits and performance reviews.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, with a strong background in luxury properties.
- Proven ability to lead and manage diverse teams in a remote or complex operational environment.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and revenue management.
- Strong financial acumen and experience managing P&L statements.
- Excellent leadership, communication, and problem-solving skills.
- Proficiency in hotel management software (PMS) and virtual collaboration tools.
- Demonstrated ability to drive guest satisfaction and operational excellence.
- Passion for delivering exceptional service and creating memorable guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Luxury Resorts
Posted 19 days ago
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Job Description
Our client, a renowned operator of luxury hospitality establishments, is seeking a highly experienced and motivated Senior Hotel Operations Manager. This is a pivotal, fully remote role, offering a unique opportunity to manage and elevate guest experiences across a portfolio of exquisite properties, without the need for daily office presence. You will oversee all day-to-day operations, ensuring the highest standards of service excellence, guest satisfaction, and operational efficiency. The ideal candidate will possess a deep understanding of hotel management, including F&B, front office, housekeeping, and event services. You will be responsible for developing and implementing operational strategies, managing budgets, controlling costs, and leading a dispersed team of hospitality professionals. As a remote leader, you will utilize advanced communication and management tools to foster a collaborative and high-performing culture across your assigned properties. Your primary focus will be on driving revenue growth, enhancing guest loyalty, and ensuring the smooth, seamless execution of all guest services. This position is based remotely, providing oversight and strategic direction to operations in the beautiful coastal region of Malindi, Kilifi, KE , and potentially other associated locations. You will be adept at problem-solving, crisis management, and inspiring your teams to consistently exceed guest expectations. Key responsibilities include setting performance targets, conducting regular operational reviews, and ensuring compliance with health, safety, and quality standards. This is an exceptional opportunity for a seasoned hospitality professional to make a significant impact on brand reputation and profitability from a flexible, remote work environment. You will collaborate closely with marketing, sales, and executive teams to align operational efforts with broader business objectives. The role demands strong leadership qualities, impeccable organizational skills, and a genuine passion for creating memorable guest experiences. If you are ready to lead from the forefront of remote hospitality management, we invite you to apply.
Responsibilities:
Responsibilities:
- Oversee daily operations of multiple hospitality properties, ensuring exceptional service delivery.
- Develop and implement strategic initiatives to enhance guest satisfaction and loyalty.
- Manage departmental budgets, controlling expenses and optimizing profitability.
- Lead, train, and motivate a diverse team of hospitality professionals remotely.
- Ensure adherence to all quality, health, safety, and sanitation standards.
- Monitor operational performance metrics and implement corrective actions as needed.
- Collaborate with sales and marketing teams to drive revenue and occupancy rates.
- Handle guest feedback and resolve issues promptly and effectively.
- Identify opportunities for operational improvements and cost efficiencies.
- Maintain a strong understanding of industry best practices and emerging trends.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management.
- Proven track record in luxury hotel or resort management.
- Strong understanding of all hotel operational departments (Front Office, F&B, Housekeeping, etc.).
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and remote collaboration tools.
- Demonstrated ability to manage budgets and control costs effectively.
- Experience in developing and implementing service standards.
- Ability to thrive in a fast-paced, remote working environment.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Luxury Resorts
Posted 12 days ago
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Job Description
Our client is seeking a highly experienced and visionary Senior Hotel Operations Manager to lead the operational excellence of a premier luxury resort, working entirely remotely. This pivotal role is responsible for overseeing all aspects of hotel operations, including front office, food & beverage, housekeeping, and guest services, ensuring unparalleled guest satisfaction and efficient resource management. You will be instrumental in upholding the brand's reputation for luxury and exceptional service delivery from a distance.
Responsibilities include developing and implementing strategic operational plans, setting service standards, and ensuring their consistent execution across all departments. You will manage budgets, control costs, and drive revenue growth through innovative operational strategies and exceptional guest experiences. This role involves extensive collaboration with department heads, staff training and development, and ensuring compliance with health, safety, and quality standards. The ability to inspire and lead a diverse team remotely is paramount.
The ideal candidate will possess a deep understanding of luxury hospitality trends, guest expectations, and operational best practices. Strong financial acumen, exceptional problem-solving abilities, and outstanding leadership qualities are essential. You must be adept at managing multiple priorities, making sound decisions under pressure, and fostering a culture of service excellence. Excellent communication and interpersonal skills are crucial for maintaining strong relationships with stakeholders and ensuring seamless operations.
This is a fully remote position, conceptually located in Malindi, Kilifi, KE, providing significant flexibility while maintaining oversight of a prestigious hospitality establishment. We are seeking a proactive, results-oriented leader with a proven track record in luxury hotel management and a passion for delivering extraordinary guest experiences. If you are a seasoned hospitality professional ready to lead and innovate remotely, we encourage you to apply.
Qualifications:
Responsibilities include developing and implementing strategic operational plans, setting service standards, and ensuring their consistent execution across all departments. You will manage budgets, control costs, and drive revenue growth through innovative operational strategies and exceptional guest experiences. This role involves extensive collaboration with department heads, staff training and development, and ensuring compliance with health, safety, and quality standards. The ability to inspire and lead a diverse team remotely is paramount.
The ideal candidate will possess a deep understanding of luxury hospitality trends, guest expectations, and operational best practices. Strong financial acumen, exceptional problem-solving abilities, and outstanding leadership qualities are essential. You must be adept at managing multiple priorities, making sound decisions under pressure, and fostering a culture of service excellence. Excellent communication and interpersonal skills are crucial for maintaining strong relationships with stakeholders and ensuring seamless operations.
This is a fully remote position, conceptually located in Malindi, Kilifi, KE, providing significant flexibility while maintaining oversight of a prestigious hospitality establishment. We are seeking a proactive, results-oriented leader with a proven track record in luxury hotel management and a passion for delivering extraordinary guest experiences. If you are a seasoned hospitality professional ready to lead and innovate remotely, we encourage you to apply.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- 8+ years of progressive experience in hotel operations management, with a focus on luxury properties.
- Proven track record of successfully managing all hotel departments and driving operational efficiency.
- Strong financial management skills, including budgeting and cost control.
- Expertise in guest service standards and achieving high levels of guest satisfaction.
- Excellent leadership, communication, and interpersonal skills.
- Ability to train, motivate, and manage staff effectively in a remote setting.
- Knowledge of hotel management software and systems.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager, Luxury Resorts
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Hotel Operations Manager to oversee the strategic and operational aspects of luxury resorts. This fully remote position is ideal for a hospitality leader with a proven ability to drive exceptional guest experiences, optimize operational efficiency, and maintain the highest standards of service excellence across multiple properties. You will be responsible for ensuring seamless operations in areas such as front office, housekeeping, food and beverage, and guest services, all while managing and mentoring a distributed management team.
The ideal candidate will possess a deep understanding of luxury hospitality management, with extensive experience in financial management, budget control, staff development, and quality assurance. You will be adept at implementing innovative operational strategies, analyzing performance metrics, and identifying opportunities for continuous improvement. Strong leadership, communication, and problem-solving skills are essential, as you will be required to collaborate effectively with remote teams, stakeholders, and ownership. This role demands a proactive approach, a keen eye for detail, and the ability to maintain composure and deliver outstanding results in a challenging and dynamic environment. Your expertise will be critical in upholding the brand's reputation for unparalleled luxury and service. This position offers a unique opportunity to leverage your operational acumen and leadership skills to shape the guest experience at premier luxury resorts from a remote setting.
Qualifications:
The ideal candidate will possess a deep understanding of luxury hospitality management, with extensive experience in financial management, budget control, staff development, and quality assurance. You will be adept at implementing innovative operational strategies, analyzing performance metrics, and identifying opportunities for continuous improvement. Strong leadership, communication, and problem-solving skills are essential, as you will be required to collaborate effectively with remote teams, stakeholders, and ownership. This role demands a proactive approach, a keen eye for detail, and the ability to maintain composure and deliver outstanding results in a challenging and dynamic environment. Your expertise will be critical in upholding the brand's reputation for unparalleled luxury and service. This position offers a unique opportunity to leverage your operational acumen and leadership skills to shape the guest experience at premier luxury resorts from a remote setting.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.
- Minimum of 10 years of progressive experience in hotel operations management, with a significant focus on luxury properties.
- Proven track record of successfully managing operations for multiple hotel sites or large-scale resorts.
- Strong financial acumen, including experience with budgeting, forecasting, and P&L management.
- Demonstrated ability to develop and implement operational strategies that enhance guest satisfaction and profitability.
- Exceptional leadership, team-building, and performance management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Proficiency in hotel management software and operational technology.
- A passion for delivering exceptional guest experiences and upholding luxury brand standards.
- Ability to work independently and lead effectively in a remote operational structure.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Luxury Resorts
Posted 21 days ago
Job Viewed
Job Description
Our client, a distinguished hospitality group, is actively seeking an experienced and visionary Senior Hotel Operations Manager to oversee the strategic direction and day-to-day management of luxury properties. This is a remote-first position, enabling you to lead from a location that suits you best while maintaining oversight of operations. You will be instrumental in driving operational excellence, enhancing guest satisfaction, and achieving profitability targets. The role demands exceptional leadership, financial acumen, and a passion for delivering unparalleled guest experiences.
Key responsibilities include developing and implementing innovative operational strategies to optimize performance across all hotel departments, including Rooms Division, Food & Beverage, and Sales & Marketing. You will be responsible for managing budgets, controlling costs, and maximizing revenue streams. This position requires you to lead, mentor, and develop a high-performing team of department heads and staff, fostering a culture of service excellence and continuous improvement. Guest relations management and the resolution of escalated guest issues will be a critical part of your role. You will also ensure compliance with all health, safety, and sanitation standards, as well as local regulations.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is a plus. A minimum of 8 years of progressive experience in hotel management, with at least 4 years in a senior operational leadership role within the luxury segment, is required. Proven track record of successfully managing hotel operations, improving guest satisfaction scores, and achieving financial objectives is essential. Strong understanding of hotel systems (PMS, POS, etc.) and market trends is necessary. Excellent strategic planning, decision-making, and problem-solving abilities are expected. Exceptional communication, negotiation, and interpersonal skills are vital for interacting with guests, staff, and stakeholders. The ability to lead and inspire teams remotely and drive performance across dispersed operations is crucial.
This is an outstanding opportunity to shape the future of luxury hospitality with a forward-thinking organization, contributing your expertise remotely for operations in the **Kisumu, Kisumu, KE** region.
Key responsibilities include developing and implementing innovative operational strategies to optimize performance across all hotel departments, including Rooms Division, Food & Beverage, and Sales & Marketing. You will be responsible for managing budgets, controlling costs, and maximizing revenue streams. This position requires you to lead, mentor, and develop a high-performing team of department heads and staff, fostering a culture of service excellence and continuous improvement. Guest relations management and the resolution of escalated guest issues will be a critical part of your role. You will also ensure compliance with all health, safety, and sanitation standards, as well as local regulations.
The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional qualification is a plus. A minimum of 8 years of progressive experience in hotel management, with at least 4 years in a senior operational leadership role within the luxury segment, is required. Proven track record of successfully managing hotel operations, improving guest satisfaction scores, and achieving financial objectives is essential. Strong understanding of hotel systems (PMS, POS, etc.) and market trends is necessary. Excellent strategic planning, decision-making, and problem-solving abilities are expected. Exceptional communication, negotiation, and interpersonal skills are vital for interacting with guests, staff, and stakeholders. The ability to lead and inspire teams remotely and drive performance across dispersed operations is crucial.
This is an outstanding opportunity to shape the future of luxury hospitality with a forward-thinking organization, contributing your expertise remotely for operations in the **Kisumu, Kisumu, KE** region.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Luxury Resorts
Posted 18 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group, is seeking a highly experienced and dynamic Senior Hotel Operations Manager to oversee operations for their luxury properties. This is a fully remote position, requiring a strong leader capable of managing diverse teams and ensuring exceptional guest experiences from a distance. You will be responsible for strategic planning, financial management, and operational excellence across multiple hotel locations. The ideal candidate will have a deep understanding of the luxury hospitality sector, with a proven ability to drive revenue, control costs, and maintain the highest standards of service.
Key responsibilities include developing and implementing operational strategies, setting performance targets, and monitoring key metrics such as guest satisfaction, occupancy rates, and profitability. You will oversee all hotel departments, including F&B, Rooms Division, Housekeeping, and Sales & Marketing, ensuring seamless integration and collaboration. This role requires exceptional leadership skills to inspire and motivate remote teams, fostering a culture of service excellence and continuous improvement. You will manage budgets, conduct financial analysis, and implement cost-saving initiatives without compromising on quality. Strong problem-solving abilities and the capacity to handle challenging guest situations are essential. You will also be responsible for talent management, including recruitment, training, and development of key personnel. Compliance with health, safety, and hygiene standards is paramount.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent advanced qualification is highly desirable. A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role overseeing multiple properties or a large luxury hotel, is required. Proven experience in managing diverse teams in a remote or geographically dispersed setting is essential. Exceptional interpersonal, communication, and negotiation skills are mandatory. You must possess a strong business acumen and a strategic mindset. The ability to analyze complex data, make informed decisions, and implement effective solutions is critical. This is an exciting opportunity to lead significant operations for a renowned hospitality brand and shape the future of guest experiences. The role is based conceptually in **Kitale, Trans-Nzoia, KE**, but is fully remote. Applicants must be proactive, results-oriented, and dedicated to achieving operational excellence in the hospitality industry. We are committed to diversity and inclusion.
Key responsibilities include developing and implementing operational strategies, setting performance targets, and monitoring key metrics such as guest satisfaction, occupancy rates, and profitability. You will oversee all hotel departments, including F&B, Rooms Division, Housekeeping, and Sales & Marketing, ensuring seamless integration and collaboration. This role requires exceptional leadership skills to inspire and motivate remote teams, fostering a culture of service excellence and continuous improvement. You will manage budgets, conduct financial analysis, and implement cost-saving initiatives without compromising on quality. Strong problem-solving abilities and the capacity to handle challenging guest situations are essential. You will also be responsible for talent management, including recruitment, training, and development of key personnel. Compliance with health, safety, and hygiene standards is paramount.
Qualifications include a Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent advanced qualification is highly desirable. A minimum of 10 years of progressive experience in hotel management, with at least 5 years in a senior leadership role overseeing multiple properties or a large luxury hotel, is required. Proven experience in managing diverse teams in a remote or geographically dispersed setting is essential. Exceptional interpersonal, communication, and negotiation skills are mandatory. You must possess a strong business acumen and a strategic mindset. The ability to analyze complex data, make informed decisions, and implement effective solutions is critical. This is an exciting opportunity to lead significant operations for a renowned hospitality brand and shape the future of guest experiences. The role is based conceptually in **Kitale, Trans-Nzoia, KE**, but is fully remote. Applicants must be proactive, results-oriented, and dedicated to achieving operational excellence in the hospitality industry. We are committed to diversity and inclusion.
This advertiser has chosen not to accept applicants from your region.
5
Senior Hotel Operations Manager - Luxury Resorts
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly accomplished and seasoned Senior Hotel Operations Manager to lead and elevate the operational excellence of their luxury resort properties. This is a unique, fully remote position that requires a strategic thinker with a deep understanding of all facets of hotel management, from guest services and F&B to housekeeping and facilities maintenance. You will be responsible for setting operational standards, driving efficiency, enhancing the guest experience, and ensuring profitability across multiple remote locations. As a remote leader, you will leverage technology to oversee operations, conduct virtual inspections, manage department heads, and implement best practices. Your role will involve developing and executing operational strategies, managing budgets, optimizing staffing levels, and ensuring compliance with health, safety, and service standards. The ideal candidate will possess extensive experience in luxury hospitality management, with a proven ability to lead diverse teams and deliver exceptional guest satisfaction. Strong financial acumen, robust problem-solving skills, and a passion for creating memorable guest experiences are essential. You will be adept at utilizing hotel management software and communication platforms to maintain seamless operations and foster a positive work environment for on-site staff. This position demands excellent leadership, communication, and organizational skills, along with a proactive approach to identifying and addressing operational challenges. You will work closely with marketing, sales, and corporate teams to align operational strategies with overall business objectives. This is an exceptional opportunity for a dedicated hospitality professional to exert significant influence over luxury hotel operations from a remote setting, driving innovation and maintaining the highest standards of service.
Responsibilities:
Responsibilities:
- Oversee day-to-day operations of luxury hotel properties remotely.
- Develop and implement operational strategies to enhance guest satisfaction and profitability.
- Manage departmental budgets and control operational costs effectively.
- Ensure adherence to high standards of service, quality, and safety across all properties.
- Lead, motivate, and manage on-site operational teams through virtual communication.
- Conduct remote performance evaluations and provide constructive feedback.
- Drive continuous improvement initiatives in operational efficiency and guest experience.
- Collaborate with sales, marketing, and corporate management to achieve business goals.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 8 years of progressive experience in hotel operations management, preferably in luxury settings.
- Demonstrated success in managing multiple properties or departments.
- Strong financial management and budgeting skills.
- Excellent leadership, communication, and problem-solving abilities.
- Proficiency in hotel management software and virtual collaboration tools.
- Ability to thrive in a fully remote work environment and manage teams effectively from a distance.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Luxury Resorts
Posted 3 days ago
Job Viewed
Job Description
Our client, a prestigious hospitality group renowned for its exceptional guest experiences, is seeking a dynamic and experienced Senior Hotel Operations Manager to oversee the operational excellence of its luxury resort properties. This is a fully remote position, allowing you to manage and guide operations from a remote location, contributing to the success of world-class establishments. The ideal candidate will have a deep understanding of all hotel departments, a passion for delivering unparalleled service, and a proven ability to drive efficiency and profitability. You will be responsible for setting high standards, managing staff effectively, and ensuring guest satisfaction at every touchpoint.
Responsibilities:
Responsibilities:
- Provide strategic leadership and operational oversight for multiple luxury hotel properties within the group.
- Develop and implement operational policies and procedures to ensure consistency and excellence across all departments, including F&B, Rooms Division, Housekeeping, and Guest Services.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement and operational efficiency.
- Recruit, train, motivate, and develop a high-performing team of hotel professionals, fostering a positive and guest-centric culture.
- Ensure adherence to all health, safety, and sanitation standards and regulations.
- Monitor guest feedback and implement strategies to enhance guest satisfaction and loyalty, addressing any issues promptly and effectively.
- Collaborate with marketing and sales teams to develop and execute strategies that drive occupancy and revenue.
- Oversee the maintenance and upkeep of hotel facilities, ensuring a pristine and inviting environment for guests.
- Conduct regular performance reviews and provide constructive feedback to department heads and staff.
- Stay abreast of industry trends, best practices, and emerging technologies in the hospitality sector.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 8 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role within luxury hotels or resorts.
- Proven track record of successfully managing hotel operations, achieving high guest satisfaction scores, and driving profitability.
- In-depth knowledge of all hotel departments and their interdependencies.
- Strong financial acumen and experience in budget management and cost control.
- Excellent leadership, communication, interpersonal, and problem-solving skills.
- Ability to inspire and motivate teams in a demanding environment.
- Proficiency in property management systems (PMS) and hotel operations software.
- Experience working effectively in a remote management capacity, utilizing technology for communication and oversight.
- Passion for hospitality and a commitment to delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
7
Senior Hotel Operations Manager - Luxury Resorts
Posted 3 days ago
Job Viewed
Job Description
We are seeking an accomplished and dynamic Senior Hotel Operations Manager to oversee the operational excellence of luxury resorts within our portfolio. This is a fully remote leadership position, offering significant autonomy and the chance to shape guest experiences from afar. The ideal candidate will have a deep understanding of luxury hospitality, exceptional leadership skills, and a proven ability to manage diverse departments to deliver unparalleled guest satisfaction and profitability. You will be instrumental in setting operational standards, driving service innovation, and ensuring the smooth functioning of all hotel services.
Key Responsibilities:
Qualifications:
This position is based in Kakamega, Kakamega, KE but offers a fully remote working arrangement.
Key Responsibilities:
- Oversee and manage all daily hotel operations, including front office, housekeeping, food and beverage, and maintenance.
- Develop and implement operational strategies to enhance guest satisfaction, service quality, and brand reputation.
- Lead, motivate, and manage department heads and their teams, fostering a culture of excellence and teamwork.
- Ensure adherence to all health, safety, and hygiene standards and regulations.
- Manage departmental budgets, control costs, and maximize revenue opportunities.
- Develop and implement standard operating procedures (SOPs) for all hotel departments.
- Monitor guest feedback and implement improvements to address any service gaps or concerns.
- Collaborate with the Sales and Marketing teams to drive occupancy and revenue.
- Oversee inventory management and procurement processes for operational supplies.
- Conduct regular performance reviews and provide ongoing training and development for staff.
- Act as a key liaison between property owners, management, and staff.
- Drive innovation in guest services and operational efficiency.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role within luxury hospitality.
- Proven track record of successfully managing complex hotel operations and driving profitability.
- Strong understanding of all hotel operational departments and their interdependencies.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS systems, POS systems).
- Experience in budget management, financial analysis, and cost control.
- A passion for delivering exceptional guest service and creating memorable experiences.
- Ability to work independently, make sound decisions, and manage effectively in a remote environment.
- Strong problem-solving and organizational skills.
- Fluency in English; knowledge of other languages is a plus.
This position is based in Kakamega, Kakamega, KE but offers a fully remote working arrangement.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager, Luxury Resorts
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Hotel Operations Manager to oversee the seamless functioning of luxury resort properties. This is a fully remote leadership role, requiring a seasoned professional with a comprehensive understanding of hospitality management, guest services, and operational excellence. You will be responsible for driving high standards of service delivery across all hotel departments, including front office, housekeeping, food and beverage, and maintenance, ensuring an exceptional guest experience. Your expertise will be crucial in optimizing operational efficiency, managing budgets, implementing cost-control measures, and upholding the brand's reputation for luxury and exclusivity. The role involves developing and executing strategic initiatives to enhance revenue, guest satisfaction, and employee engagement. You will lead and mentor a diverse team of department heads and staff, fostering a culture of teamwork, professionalism, and continuous improvement. Strong financial acumen, excellent problem-solving skills, and the ability to adapt to evolving guest expectations are essential. This position requires a proactive approach to anticipating and addressing operational challenges, ensuring consistent delivery of world-class hospitality services, even in a remote management capacity.
Responsibilities:
Responsibilities:
- Oversee and manage all day-to-day operations of luxury hotel properties.
- Develop and implement strategic plans to enhance guest satisfaction, operational efficiency, and profitability.
- Manage departmental budgets, control expenses, and ensure financial targets are met.
- Lead, train, and motivate a diverse team of hospitality professionals across various departments.
- Ensure adherence to the highest standards of service, quality, and presentation.
- Implement and monitor operational policies and procedures.
- Oversee maintenance and housekeeping operations to ensure pristine condition of facilities.
- Manage vendor relationships and procurement processes.
- Handle guest feedback and resolve escalated issues promptly and professionally.
- Analyze operational data and implement improvements to enhance performance.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 7 years of progressive experience in hotel operations management, with a strong background in luxury properties.
- Proven track record of successfully managing multiple departments and P&L responsibility.
- In-depth knowledge of hotel operations, including front office, F&B, housekeeping, and maintenance.
- Excellent leadership, team management, and communication skills.
- Strong financial management and analytical abilities.
- Proficiency in Property Management Systems (PMS) and other hospitality software.
- Ability to maintain high standards of service in a remote oversight capacity.
- Passion for delivering exceptional guest experiences.
- Experience with international luxury hotel brands is highly desirable.
This advertiser has chosen not to accept applicants from your region.
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