5,520 Senior Field Service Engineer Remote Management jobs in Kenya
Lead Field Service Engineer (Remote Management)
Posted 10 days ago
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Job Description
Our client is seeking a highly experienced Lead Field Service Engineer to manage their field service operations remotely. This role is essential for ensuring the optimal performance and maintenance of our advanced technical equipment across various client sites. You will be responsible for overseeing a team of field service technicians, coordinating schedules, troubleshooting complex technical issues, and ensuring timely and effective service delivery. The ideal candidate will have a strong background in mechanical or electrical engineering, extensive experience in field service, and proven leadership abilities. Key responsibilities include developing and implementing preventative maintenance programs, managing spare parts inventory, and ensuring adherence to safety protocols. You will also be involved in training and mentoring field technicians, monitoring service performance metrics, and implementing process improvements. This is a fully remote position, requiring exceptional organizational skills, excellent communication abilities, and proficiency in utilizing remote monitoring and diagnostic tools. You will act as the primary technical point of contact for escalated issues and collaborate closely with R&D and production teams to provide feedback for product improvement. We are looking for a proactive problem-solver who can effectively manage distributed teams and ensure high levels of customer satisfaction. This is an excellent opportunity to contribute to a critical function within the company, offering significant autonomy and the flexibility of remote work. Our client is dedicated to providing the resources and support necessary for its remote leadership team to excel.
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Senior Field Service Engineer - Remote Management
Posted 16 days ago
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Job Description
Our client, a leader in specialized industrial equipment, is seeking a highly skilled Senior Field Service Engineer to join their remote operations team. This is a 100% remote position, focusing on providing expert technical support and remote diagnostics for complex machinery. You will be instrumental in ensuring optimal performance and uptime for our clients' equipment across various locations. Your primary responsibilities will include diagnosing technical issues remotely, guiding on-site technicians through repair procedures, troubleshooting equipment failures via telecommunication, and performing preventive maintenance scheduling and analysis. You will leverage advanced diagnostic tools and software to identify root causes of problems and develop effective solutions. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of mechanical, electrical, and hydraulic systems, and proficiency in interpreting technical manuals and schematics. Excellent problem-solving and analytical skills are crucial, as is the ability to communicate complex technical information clearly and concisely to both technical and non-technical personnel. You will also be responsible for documenting service procedures, maintaining detailed service records, and providing feedback to the engineering team for product improvement. This role requires a proactive approach to customer service and a commitment to delivering high-quality technical support. As a remote engineer, you must be highly self-disciplined, organized, and adept at using virtual collaboration and remote access tools. Occasional travel may be required for critical on-site interventions, but the core function of the role is remote. This is an exciting opportunity for an experienced service engineer to transition into a remote-focused role, utilizing their expertise to support a global customer base.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex industrial equipment.
- Diagnose equipment failures and performance issues using remote diagnostic tools and software.
- Guide on-site technicians through repair procedures and preventive maintenance tasks.
- Develop and implement remote troubleshooting protocols and best practices.
- Analyze equipment performance data to identify potential issues and recommend proactive solutions.
- Document all service interactions, findings, and resolutions in the service management system.
- Collaborate with the engineering team to identify product improvements based on field feedback.
- Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
- Stay current with product updates, technical advancements, and industry best practices.
- Assist in the development of training materials for on-site technicians.
- Perform remote configuration and calibration of equipment as needed.
- Manage service requests and prioritize urgent issues.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service engineering or a similar technical support role.
- Extensive experience with complex industrial machinery, including mechanical, electrical, and hydraulic systems.
- Proficiency in interpreting technical manuals, schematics, and blueprints.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using remote diagnostic software and virtual collaboration tools.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ERP/service management software is a plus.
- Willingness to travel occasionally for critical on-site support.
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Senior Field Service Engineer - Remote Operations
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled Senior Field Service Engineer to provide remote diagnostic, troubleshooting, and technical support for complex industrial machinery and automation systems. This is a fully remote position, allowing you to leverage your expertise from your home office. You will be the primary point of contact for clients experiencing technical challenges, utilizing advanced remote access tools, diagnostic software, and video conferencing to guide on-site personnel through troubleshooting and repair procedures. Key responsibilities include analyzing equipment performance data, identifying root causes of failures, providing clear and concise technical instructions, and documenting all service interactions and resolutions. You will also be involved in remote system calibration, software updates, and preventative maintenance planning. The ideal candidate will have a strong background in mechanical, electrical, or mechatronics engineering, with extensive experience in diagnosing and repairing sophisticated industrial equipment. Proven ability to effectively communicate complex technical information to non-technical staff via remote channels is paramount. Experience with IoT-enabled industrial equipment, predictive maintenance technologies, and remote monitoring platforms is highly desirable. You must possess excellent problem-solving skills, a customer-centric approach, and the ability to remain calm and effective under pressure. A Bachelor's degree in a relevant engineering discipline and a minimum of 7 years of field service or technical support experience are required. Certifications in specific industrial automation systems or control platforms are a plus. This role requires a self-starter with strong organizational skills and the ability to manage time effectively in a remote setting, ensuring minimal downtime for our clients' critical operations.
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Remote Lead Field Service Engineer (Remote Support)
Posted 14 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Lead Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This fully remote, permanent position is crucial for ensuring our clients' machinery operates at peak performance without the need for on-site presence for every issue. The ideal candidate will possess a strong background in mechanical, electrical, or electronic engineering, with extensive experience troubleshooting and diagnosing issues across a variety of industrial systems. You will serve as a primary point of contact for remote technical assistance, guiding on-site technicians and clients through complex repair and maintenance procedures. Key responsibilities include analyzing diagnostic data, developing step-by-step troubleshooting guides, conducting remote training sessions, and maintaining detailed technical documentation. The Lead Field Service Engineer will also be instrumental in identifying recurring issues, providing feedback to the engineering and product development teams for design improvements, and ensuring customer satisfaction. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to effectively manage technical support requests from a distance. A proactive approach to anticipating potential problems and implementing preventive measures is highly valued. This is an excellent opportunity for an experienced engineer to leverage their expertise in a remote capacity, contributing to the efficiency and uptime of critical industrial operations. While this role is remote, it is designed to support installations and maintenance activities primarily in the region of Kitale, Trans-Nzoia, KE .
Responsibilities:
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
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Senior Field Service Engineer - Remote Monitoring & Control Systems
Posted 4 days ago
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Job Description
Our client is seeking a highly skilled and motivated Senior Field Service Engineer with expertise in remote monitoring and control systems. This is a fully remote position, allowing you to leverage your technical skills from anywhere.
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
In this role, you will be responsible for providing expert-level remote technical support for the installation, maintenance, troubleshooting, and optimization of sophisticated industrial control and automation systems. You will work closely with on-site teams and customers to diagnose and resolve complex technical issues, ensuring the continuous and efficient operation of critical infrastructure. The ideal candidate will possess a strong electrical and mechanical aptitude, deep knowledge of PLC programming, SCADA systems, and network protocols, along with exceptional problem-solving abilities.
Key Responsibilities:
- Provide advanced remote technical support for industrial automation and control systems, including PLCs, HMIs, SCADA, and VFDs.
- Diagnose and troubleshoot complex hardware and software issues remotely, utilizing diagnostic tools and remote access platforms.
- Guide and assist on-site technicians and customer personnel in performing installations, maintenance, and repairs.
- Develop and implement preventative maintenance plans to ensure system reliability and uptime.
- Optimize system performance through parameter adjustments and software updates.
- Create and maintain detailed technical documentation, including troubleshooting guides, user manuals, and system configurations.
- Collaborate with engineering and product development teams to provide feedback on system design and functionality.
- Manage spare parts inventory and coordinate timely replacement of faulty components.
- Conduct remote training sessions for customer staff on system operation and maintenance.
- Ensure all work is performed in accordance with safety standards and company procedures.
- Respond to emergency service requests and provide timely resolutions.
- Stay current with the latest advancements in automation technology, industrial networking, and control systems.
- Maintain accurate records of service activities, customer interactions, and resolutions in the CRM system.
- Proactively identify potential system failures and recommend mitigation strategies.
- Diploma or Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, or a related technical field.
- Minimum of 5 years of experience in field service engineering, with a strong focus on industrial automation, control systems, and remote support.
- Proficiency in PLC programming (e.g., Siemens, Allen-Bradley, Omron) and HMI/SCADA software.
- Solid understanding of industrial networks (e.g., Ethernet/IP, Modbus, Profibus) and communication protocols.
- Experience with troubleshooting complex electrical, electronic, and mechanical systems.
- Strong analytical and problem-solving skills with meticulous attention to detail.
- Excellent verbal and written communication skills for effective remote interaction.
- Ability to work independently and manage time effectively in a remote environment.
- Familiarity with remote access tools and technologies.
- Relevant certifications in automation or control systems are a plus.
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Remote Lead Field Service Engineer (Remote Diagnostics & Support)
Posted 8 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Engineer with a strong focus on remote diagnostics and support. This role is crucial for providing advanced technical assistance and troubleshooting for complex industrial equipment and systems. As a fully remote position, you will leverage cutting-edge technology to support clients and field teams worldwide, minimizing downtime and optimizing performance without direct on-site presence.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic services for a wide range of industrial machinery and control systems.
- Analyze equipment performance data, sensor readings, and diagnostic logs to identify root causes of failures or performance issues.
- Develop and implement remote maintenance strategies and preventative care plans.
- Guide on-site technicians through complex repair procedures via video calls, remote desktop sharing, and detailed instructions.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and best practices for remote support.
- Collaborate with engineering and R&D teams to provide feedback on product design and reliability based on field issues and remote observations.
- Develop and deliver remote training sessions for customer service teams and end-users on equipment operation, maintenance, and troubleshooting.
- Manage the escalation of critical technical issues, ensuring timely resolution and customer satisfaction.
- Contribute to the development and improvement of remote diagnostic tools and software.
- Prepare detailed technical reports on service calls, equipment failures, and resolutions.
- Act as a subject matter expert for internal teams and external customers on complex technical inquiries.
- Stay current with the latest advancements in industrial technology, automation, and remote support solutions.
- Mentor junior remote support engineers, fostering skill development and knowledge sharing.
- Proactively identify potential equipment failures through remote monitoring and suggest preventative actions.
- Ensure adherence to safety protocols and company policies in all remote interactions and guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant portion focused on remote operations.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, and industrial automation.
- Strong proficiency with remote access tools, diagnostic software, and data analysis platforms.
- Excellent understanding of industrial communication protocols and network infrastructure.
- Exceptional problem-solving abilities and a systematic approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to clearly convey technical information remotely.
- Experience in training and mentoring technical personnel.
- Ability to manage time effectively and prioritize tasks in a dynamic remote environment.
- Detail-oriented with a commitment to accuracy and thoroughness.
- Proficiency in creating technical documentation and user guides.
- Experience working with diverse international client bases is advantageous.
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5
Field Service Technician (Remote Management)
Posted 25 days ago
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Job Description
Our client is recruiting a skilled Field Service Technician who can manage operations remotely while coordinating on-site teams. While the role involves field operations, the primary management and coordination aspects will be handled remotely. This position requires a strong technical background in installation, maintenance, and repair of complex machinery and equipment. You will be responsible for overseeing a team of technicians, troubleshooting technical issues remotely, and ensuring that all service calls are handled efficiently and effectively. Key responsibilities include developing maintenance schedules, managing spare parts inventory, documenting service activities, and providing technical support to field personnel. The ideal candidate possesses excellent problem-solving abilities, strong leadership skills, and a thorough understanding of diagnostic tools and procedures. Proficiency in remote monitoring and diagnostic software is essential. You must be adept at communicating technical information clearly to both technical and non-technical audiences. This fully remote role requires a high degree of autonomy, self-motivation, and excellent organizational skills. The ability to manage multiple tasks simultaneously and prioritize effectively is crucial. You will play a pivotal role in ensuring the uptime and performance of critical equipment for our client's customers. We are seeking a dedicated professional with a hands-on approach and a commitment to delivering exceptional service, even from a distance. This is a unique opportunity to leverage your technical expertise in a remote leadership capacity. Your ability to guide and support field teams will be vital to the success of our client's service operations.
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6
Remote Field Service Technician (Remote Support)
Posted 23 days ago
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Job Description
Our client is seeking a highly skilled and adaptable Remote Field Service Technician to provide remote support and diagnostics for complex machinery and equipment. This is a fully remote position, requiring the technician to troubleshoot issues, guide on-site personnel, and manage remote maintenance activities from their home office. The successful candidate will possess exceptional technical acumen, strong problem-solving skills, and the ability to communicate technical information clearly to non-technical users. This role is crucial for minimizing downtime and ensuring the optimal performance of our client's deployed assets.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for various types of equipment and systems.
- Diagnose equipment malfunctions using remote diagnostic tools and software.
- Guide on-site personnel through installation, maintenance, and repair procedures.
- Develop and maintain clear, concise technical documentation and user guides for remote assistance.
- Analyze equipment performance data and identify potential issues before they occur.
- Schedule and coordinate remote maintenance activities with field teams and clients.
- Respond promptly to service requests and ensure timely resolution of technical problems.
- Maintain an up-to-date knowledge base of product specifications, common issues, and solutions.
- Collaborate with engineering and product development teams to provide feedback on equipment design and performance.
- Manage the inventory of spare parts for remote support purposes if applicable.
- Ensure all remote support activities adhere to safety protocols and company standards.
- Escalate complex technical issues to higher-level support or engineering teams.
- Document all remote service interactions, findings, and resolutions in the CRM system.
- Stay abreast of technological advancements in relevant industries.
- A Diploma or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- Minimum of 4-6 years of experience in field service, technical support, or a similar role, preferably with exposure to complex machinery or industrial equipment.
- Proven ability to excel in a fully remote work environment, demonstrating strong autonomy and communication skills.
- Proficiency with remote diagnostic tools, software, and network connectivity.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Strong understanding of electrical, mechanical, and electronic systems.
- Exceptional verbal and written communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Familiarity with CRM systems and technical documentation platforms.
- Experience with control systems, automation, or specialized industrial equipment is highly advantageous.
- Customer-focused mindset with a commitment to providing outstanding service.
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7
Lead Field Service Technician - Remote Management
Posted 23 days ago
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Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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Field Service Technician (Remote Operations)
Posted 15 days ago
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Job Description
Our client is seeking a highly skilled and reliable Field Service Technician to join their growing team. This position is primarily remote, focusing on supporting installation and maintenance operations for our clients' distributed infrastructure. While the role is remote, it requires the ability to travel to various on-site locations for essential installations, complex repairs, and preventative maintenance as needed, with a focus on ensuring operational excellence in the Bungoma, Bungoma, KE region and beyond.
The ideal candidate will have a strong background in mechanical, electrical, or electronic systems and a proven ability to troubleshoot and repair a wide range of equipment. You will be responsible for ensuring that systems are installed correctly, operating efficiently, and maintained according to manufacturer specifications, all while leveraging remote diagnostic tools and support.
Key Responsibilities:
The ideal candidate will have a strong background in mechanical, electrical, or electronic systems and a proven ability to troubleshoot and repair a wide range of equipment. You will be responsible for ensuring that systems are installed correctly, operating efficiently, and maintained according to manufacturer specifications, all while leveraging remote diagnostic tools and support.
Key Responsibilities:
- Perform installation, maintenance, and repair of specialized equipment and systems according to technical specifications and service manuals.
- Diagnose and troubleshoot complex mechanical, electrical, and electronic issues using advanced diagnostic tools and techniques.
- Utilize remote monitoring and diagnostic tools to preemptively identify potential problems and guide on-site personnel.
- Conduct preventative maintenance checks and services to ensure optimal equipment performance and longevity.
- Install and configure new equipment, ensuring proper integration with existing systems.
- Provide on-site technical support and guidance to customers and junior technicians.
- Maintain detailed records of all service calls, including work performed, parts used, and time spent.
- Ensure adherence to all safety regulations and company policies during on-site operations.
- Respond to emergency service requests and provide timely resolutions.
- Order and manage spare parts inventory for on-site repairs.
- Document technical issues and resolutions for knowledge sharing and training purposes.
- Collaborate with engineering and support teams to provide feedback on product design and reliability.
- Develop and deliver training to customers on equipment operation and basic maintenance.
- Perform site assessments to determine optimal installation locations and requirements.
- Adhere to strict quality control standards throughout all maintenance and installation processes.
- Diploma or equivalent qualification in Mechanical Engineering, Electrical Engineering, Electronics, or a related technical field.
- Minimum of 4 years of hands-on experience as a Field Service Technician or similar role.
- Proven ability to troubleshoot and repair complex machinery and electronic systems.
- Experience with diagnostic equipment and software.
- Strong understanding of mechanical, electrical, and electronic principles.
- Excellent problem-solving and diagnostic skills.
- Ability to work independently and manage time effectively, including travel planning.
- Strong communication and interpersonal skills, with the ability to interact professionally with clients.
- Proficiency in reading technical diagrams and manuals.
- Willingness to travel to various on-site locations as required.
- Familiarity with (mention specific types of equipment relevant to the fictional company, e.g., industrial machinery, communication equipment, specialized IT hardware) is a significant advantage.
- Commitment to safety and quality standards.
- Ability to adapt to changing priorities and work environments.
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