3 Senior Field Service Engineer Remote Management jobs in whatjobs
Senior Field Service Engineer - Remote Management
Posted 24 days ago
Job Viewed
Job Description
Our client is actively seeking a highly experienced Senior Field Service Engineer to join their elite remote technical support team. This role is crucial for providing expert-level diagnostics, maintenance, and repair guidance for complex industrial machinery and equipment. While the role is fully remote, it demands an exceptional understanding of mechanical, electrical, and software systems, combined with outstanding communication skills to guide on-site technicians or troubleshoot remotely. You will be the go-to expert, solving intricate issues and ensuring maximum uptime for our client's critical infrastructure. This position emphasizes a remote-first approach, leveraging advanced communication tools and remote diagnostics.
Responsibilities:
Responsibilities:
- Provide advanced remote technical support and troubleshooting for industrial equipment and machinery.
- Diagnose complex mechanical, electrical, and software-related issues using diagnostic tools and schematics.
- Guide on-site technicians through intricate repair procedures via phone, video conferencing, and remote access tools.
- Develop detailed repair instructions, technical bulletins, and preventative maintenance schedules.
- Analyze equipment performance data to identify root causes of failures and recommend corrective actions.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Train and mentor junior service engineers and on-site personnel on technical procedures and best practices.
- Maintain accurate and thorough records of all service calls, repairs, and parts used in the CRM system.
- Identify opportunities for product or service improvements based on field feedback.
- Manage spare parts inventory and recommend stock levels for critical components.
- Ensure all customer interactions are handled professionally and efficiently, aiming for first-time resolution.
- Stay current with the latest technologies and advancements in industrial equipment maintenance and repair.
- Contribute to the development of remote diagnostic tools and capabilities.
- Assist in the creation and updating of technical documentation and user manuals.
- Perform root cause analysis for recurring equipment failures.
- Handle escalations from junior team members and provide expert solutions.
- Plan and coordinate service activities to minimize disruption to client operations.
- Ensure compliance with all safety regulations and company policies during remote guidance.
- Participate in cross-functional projects aimed at improving customer satisfaction and operational efficiency.
- Build and maintain strong relationships with clients, acting as a trusted technical advisor.
- Effectively communicate technical solutions to both technical and non-technical audiences.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- Minimum of 5-7 years of experience in field service, maintenance, or repair of complex industrial equipment.
- Proven expertise in diagnosing and resolving intricate mechanical, electrical, and control system issues.
- Strong proficiency with diagnostic software, oscilloscopes, multimeters, and other relevant tools.
- Excellent remote troubleshooting and communication skills, including experience with video conferencing and remote access technologies.
- Ability to interpret complex technical drawings, schematics, and blueprints.
- Experience in a remote or tele-support role is highly advantageous.
- Strong analytical and problem-solving capabilities.
- Excellent written and verbal communication skills.
- Ability to work independently and manage time effectively in a remote environment.
- Willingness to travel occasionally for critical on-site support if required (though the primary mode is remote).
- Relevant industry certifications (e.g., specific equipment manufacturer certifications) are a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Management
Posted 16 days ago
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Job Description
Our client, a leader in specialized industrial equipment, is seeking a highly skilled Senior Field Service Engineer to join their remote operations team. This is a 100% remote position, focusing on providing expert technical support and remote diagnostics for complex machinery. You will be instrumental in ensuring optimal performance and uptime for our clients' equipment across various locations. Your primary responsibilities will include diagnosing technical issues remotely, guiding on-site technicians through repair procedures, troubleshooting equipment failures via telecommunication, and performing preventive maintenance scheduling and analysis. You will leverage advanced diagnostic tools and software to identify root causes of problems and develop effective solutions. The ideal candidate will possess extensive hands-on experience with industrial machinery, a strong understanding of mechanical, electrical, and hydraulic systems, and proficiency in interpreting technical manuals and schematics. Excellent problem-solving and analytical skills are crucial, as is the ability to communicate complex technical information clearly and concisely to both technical and non-technical personnel. You will also be responsible for documenting service procedures, maintaining detailed service records, and providing feedback to the engineering team for product improvement. This role requires a proactive approach to customer service and a commitment to delivering high-quality technical support. As a remote engineer, you must be highly self-disciplined, organized, and adept at using virtual collaboration and remote access tools. Occasional travel may be required for critical on-site interventions, but the core function of the role is remote. This is an exciting opportunity for an experienced service engineer to transition into a remote-focused role, utilizing their expertise to support a global customer base.
Key Responsibilities:
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex industrial equipment.
- Diagnose equipment failures and performance issues using remote diagnostic tools and software.
- Guide on-site technicians through repair procedures and preventive maintenance tasks.
- Develop and implement remote troubleshooting protocols and best practices.
- Analyze equipment performance data to identify potential issues and recommend proactive solutions.
- Document all service interactions, findings, and resolutions in the service management system.
- Collaborate with the engineering team to identify product improvements based on field feedback.
- Maintain a high level of customer satisfaction through effective communication and timely resolution of issues.
- Stay current with product updates, technical advancements, and industry best practices.
- Assist in the development of training materials for on-site technicians.
- Perform remote configuration and calibration of equipment as needed.
- Manage service requests and prioritize urgent issues.
- Diploma or Bachelor's degree in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 6 years of experience in field service engineering or a similar technical support role.
- Extensive experience with complex industrial machinery, including mechanical, electrical, and hydraulic systems.
- Proficiency in interpreting technical manuals, schematics, and blueprints.
- Strong diagnostic and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Proficiency in using remote diagnostic software and virtual collaboration tools.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with ERP/service management software is a plus.
- Willingness to travel occasionally for critical on-site support.
This advertiser has chosen not to accept applicants from your region.
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Senior Field Service Engineer - Remote Management
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a seasoned Senior Field Service Engineer with expertise in remote management to join their distributed support team. This role is entirely remote, allowing you to provide essential on-site and remote support for sophisticated industrial equipment. You will be responsible for diagnosing, troubleshooting, and repairing complex machinery, ensuring minimal downtime and optimal performance for our clients. The ideal candidate possesses a strong mechanical and electrical aptitude, a deep understanding of diagnostic tools, and exceptional problem-solving skills for issues that require remote guidance or on-site intervention when absolutely necessary (with travel factored in).
Responsibilities:
Qualifications:
This fully remote role offers a competitive salary, benefits, and the opportunity to work with advanced technology across various industries. You'll be part of a dedicated team focused on delivering exceptional customer support. The position is notionally based out of Malindi, Kilifi, KE , but allows for remote work with necessary travel.
Responsibilities:
- Provide remote technical assistance and guidance to customers for the installation, operation, and maintenance of equipment.
- Diagnose and troubleshoot complex mechanical, electrical, and software issues remotely using diagnostic tools and remote access software.
- Develop and execute corrective action plans to resolve equipment failures and performance issues.
- When necessary, travel to customer sites to perform hands-on repairs, installations, and preventative maintenance (travel will be managed and planned).
- Train customers and local technicians on proper equipment operation, maintenance, and troubleshooting procedures.
- Document all service activities, including troubleshooting steps, repairs performed, and parts used.
- Maintain detailed service reports and provide feedback to the engineering and product development teams.
- Ensure customer satisfaction by delivering timely and effective technical support.
- Stay up-to-date with product updates, service bulletins, and new technologies.
- Manage spare parts inventory and equipment used for field service.
Qualifications:
- Associate's degree or equivalent experience in Mechanical Engineering, Electrical Engineering, or a related technical field.
- Minimum of 6 years of experience as a Field Service Engineer or similar role, with a strong emphasis on industrial equipment.
- Proficiency in diagnosing and repairing complex mechanical, hydraulic, pneumatic, and electrical systems.
- Experience with remote diagnostic tools, SCADA systems, or PLCs is highly desirable.
- Strong troubleshooting and problem-solving skills.
- Excellent communication, customer service, and interpersonal skills.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote environment.
- Willingness to travel nationally and internationally as required for on-site interventions.
- Proficiency in reading schematics and technical manuals.
- A proactive approach to identifying and resolving potential issues.
This fully remote role offers a competitive salary, benefits, and the opportunity to work with advanced technology across various industries. You'll be part of a dedicated team focused on delivering exceptional customer support. The position is notionally based out of Malindi, Kilifi, KE , but allows for remote work with necessary travel.
This advertiser has chosen not to accept applicants from your region.
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