3 Lead Field Service Technician Remote Management jobs in whatjobs
Lead Field Service Technician - Remote Management
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a skilled and experienced Lead Field Service Technician to manage and coordinate a team of technicians, operating in a remote capacity. This role focuses on the planning, scheduling, and remote oversight of installation, maintenance, and repair services for complex equipment and systems. You will be responsible for ensuring optimal service delivery, troubleshooting technical issues remotely, and maintaining high levels of customer satisfaction. The ideal candidate will have a strong technical background, exceptional problem-solving skills, and proven leadership abilities, coupled with excellent communication and organizational skills to thrive in a remote-first environment. Responsibilities include coordinating service calls, managing technician schedules, providing remote technical support, analyzing service reports, and identifying areas for process improvement. You will also be involved in training and mentoring field technicians, ensuring they have the necessary skills and resources to perform their duties effectively. This is a unique opportunity to utilize your expertise in a flexible, home-based role, contributing to the smooth operation of critical services for our client. We are seeking proactive individuals who are passionate about delivering excellent technical support and driving operational efficiency. The role requires a high degree of autonomy, self-discipline, and the ability to effectively communicate and collaborate with a dispersed team and external clients. Familiarity with remote diagnostic tools and service management software is highly advantageous. Join us to lead and support a vital technical service function remotely, making a significant impact on our client's operational success. This remote position is associated with service operations in and around Mombasa, Mombasa, KE .
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Lead Field Service Technician (Remote Management)
Posted 22 days ago
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Job Description
Our client, a global manufacturer of advanced industrial equipment, is seeking a highly skilled and motivated Lead Field Service Technician to manage and support their remote service operations. While the role involves remote management and support coordination, it requires extensive travel to client sites for critical installations and complex troubleshooting. You will be responsible for overseeing a team of field technicians, providing remote technical guidance, and ensuring the highest standards of service delivery. Your duties will include diagnosing and resolving intricate mechanical, electrical, and software issues on-site, performing preventative maintenance, and conducting training for client personnel. You will manage service schedules, inventory of spare parts, and customer communication to ensure minimal downtime. The ideal candidate will possess a strong technical background in industrial machinery, a minimum of 7 years of experience in field service, and demonstrated leadership capabilities. Proficiency in reading technical manuals, schematics, and diagnostic software is essential. Excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and under pressure are crucial. Strong communication and interpersonal skills are necessary for effective team leadership and client interaction. This role offers the opportunity to lead a critical function within the company, contributing to client satisfaction and operational efficiency. You will be involved in the continuous improvement of service processes and the adoption of new technologies to enhance service delivery. A valid driver's license and willingness to travel extensively are mandatory. The opportunity is based out of **Meru, Meru, KE**, but operates with a significant remote management component and requires on-site presence for critical tasks.
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Lead Field Service Technician - Remote Management
Posted 6 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and motivated Lead Field Service Technician to manage a team and operations remotely. While this role involves remote oversight and management, the candidate must be prepared to travel to client sites as needed for critical issues or team support, though the primary function is remote leadership. You will be responsible for ensuring the efficient and effective delivery of installation, maintenance, and repair services for our client's specialized equipment. This includes coordinating technician schedules, troubleshooting complex technical issues remotely, managing spare parts inventory, and ensuring adherence to safety and quality standards. The ideal candidate possesses strong leadership skills, a deep technical understanding of electro-mechanical systems, and excellent communication abilities to manage a distributed field team.
Responsibilities:
Qualifications:
This position offers a unique blend of remote management with field responsibilities, supporting operations relevant to clients in and around Embu, Embu, KE .
Responsibilities:
- Lead and manage a team of field service technicians, providing remote guidance and support.
- Oversee the scheduling and dispatch of technicians to client sites for installations, preventative maintenance, and emergency repairs.
- Act as a remote technical expert, troubleshooting complex equipment issues and guiding technicians through diagnostic procedures.
- Monitor service performance metrics and identify areas for improvement in efficiency and customer satisfaction.
- Manage the inventory of spare parts and consumables, ensuring adequate stock levels.
- Develop and implement training programs for field technicians on new equipment and procedures.
- Ensure all work performed meets quality standards and safety regulations.
- Maintain accurate service records and reports in the company's system.
- Liaise with clients to address concerns and ensure service expectations are met.
- Travel to customer sites as required for critical issue resolution, training, or team supervision.
Qualifications:
- Proven experience as a Field Service Technician, with a strong background in installation, maintenance, and repair of complex machinery or equipment.
- Minimum of 5 years of experience in a leadership or supervisory role within field service operations.
- Strong technical knowledge of electro-mechanical systems, hydraulics, pneumatics, and control systems.
- Excellent problem-solving and diagnostic skills, with the ability to guide others remotely.
- Proficiency in using diagnostic tools and service management software.
- Exceptional communication, interpersonal, and team management skills.
- Ability to work independently and manage a remote team effectively.
- Willingness to travel periodically as needed.
- Technical diploma or degree in a relevant engineering field preferred.
This position offers a unique blend of remote management with field responsibilities, supporting operations relevant to clients in and around Embu, Embu, KE .
This advertiser has chosen not to accept applicants from your region.
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