Testing and Repairs Officer

Nairobi, Nairobi KES1200000 - KES2400000 Y SunCulture

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Job Description

Position: Testing and Repairs Officer

Reporting to: Manager- Aftersales Product Engineering

Location: Nairobi, Kenya

Role type: Full Time

About SunCulture
Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World's Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About The Role
This role requires diagnosing and addressing after sale issues that come from the field as well as implementing QA/QC

measures to prevent after sales. The role requires you to be at the forefront of ensuring SunCulture products serve the client

at the optimum and in case of an aftersale ensure the best solutions are provided to the customer within the shortest time

possible.

Key Responsibilities

  • Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily collection and transportation of all repaired items back to customers.
  • Evaluate all products returned as a result of an aftersale issue are within Warranty and if not advise the customer on the cost of repair.
  • Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
  • Identify solutions to resolve technical product design problems and escalate complex product issues
  • Research and interpret blueprints, schematics, and wiring diagrams to better troubleshoot all aftersale issues reported.
  • Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers
  • Set standards operation procedure for all product QA/QC, troubleshooting and repairs and ensure adherence.
  • Ensure proper communication, ticketing, and documentation of all aftersale issues
  • Generate daily, weekly, and monthly aftersale reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.
  • Perform all aftersale product-related tasks assigned from time to time

Team Coordination

Collaborate closely with the aftersale engineering and call center teams to resolve all technical issues

  • Support the provision of training to the field technical teams on how to identify and resolve repair issues
  • Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
  • Manage and resolve all aftersale issues within TAT of 48hrs from when product is received for repair
  • Develop positive and professional relationships with channel partners and service providers
  • Develop knowledge of all solar products and systems designed by SunCulture

Risk Management

  • Be proactive in identifying all product risks based on the aftersale issues reported daily.
  • Ensure the team is operating at full capacity to reduce aftersale issues and ask for extra manpower when needed to avoid burnout of team members.
  • Communicate and mitigate any risk factors that are encountered with the team while at work

Does this sound like you?

  • Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields
  • 3 years of experience in providing technical solutions within set TAT to deliver exceptional customer experience
  • Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
  • Hands-on, detail-oriented with strong execution skills
  • Good communication skills and should ensure information communicated is clear and timely
  • Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
  • Organized and an expert in time management
  • A proven ability to work with minimal supervision
  • Proactive, collaborative, organized, and curious problem solver with a "can-do" attitude

Interested?

Please apply online via this job portal. We respond to all candidates; however only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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Business Development Officer – Medical Business

Nairobi, Nairobi KES1200000 - KES2400000 Y I&M Bank Uganda

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Job Purpose
The job holder is responsible for driving the growth of medical insurance business across the bank branches and generating non-funded income through acquisition, cross-selling, and retention of medical policies.

Key Responsibilities

  • Prospect and acquire new clients for medical insurance (corporate, SME, retail, and chamas).
  • Prepare medical quotations, negotiate terms with clients, and close sales.
  • Drive sustainable growth of the medical insurance portfolio across assigned branches and corporate clients.
  • Send renewal notices, follow up with clients, and achieve at least 90% retention of existing medical clients.
  • Hold service-level meetings with existing clients to strengthen relationships and address and any matter raised.
  • Make client visits and review scope of cover ensuring needs are addressed and conduct member education sessions on existing clients.
  • Collect premiums as per laid down procedures and liaise with finance for receipting.
  • Guide clients in completing medical proposal forms and declarations, ensuring smooth onboarding.
  • Support claims documentation by guiding clients on claim forms, requirements, and submissions.
  • Cross-sell and upsell additional medical benefits (e.g., wellness, maternity, dental, optical) to existing customers.
  • Train branch staff, DSEs, and RMs on medical insurance products.
  • Execute day-to-day operations across branches, handling enquiries, underwriting, policy delivery, and KYC compliance.
  • Build and maintain strong business relationships with BMs, branch staff, and RMs to generate warm medical business leads.
  • Ensure compliance with all regulatory and internal policies on bancassurance medical business.
  • Monitor portfolio performance and provide pipeline/renewal reports.
  • Any other official duties as assigned

Job Dimensions
Financial Responsibility:

  • N/A

Job Specifications

Academic Qualifications

  • Bachelor's Degree in a Social Science or related field

Professional Qualifications / Membership To Professional Bodies/ Publication

  • Relevant professional qualification – COP, IIK, DIP or CII
  • Member of a relevant professional body

Work Experience Required

  • At least Three (3) years relevant experience in a similar role.

Competencies

  • Strong leadership skills
  • Executive disposition
  • Demonstrate high levels of integrity.
  • Excellent Negotiation Skills
  • Excellent communication and interpersonal skills

If you believe you meet the above requirements log onto our and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 10th October 2025.

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Apprentice Marine Engineer

80100 Nairobi, Nairobi KES30000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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intern
Are you passionate about the maritime industry and looking for a unique, fully remote apprenticeship opportunity? Our client is seeking enthusiastic Apprentice Marine Engineers to join their innovative team. This role is designed to provide comprehensive training and hands-on experience in the field of marine engineering, all within a remote learning environment. You will be mentored by experienced professionals, learning about ship systems, propulsion, maintenance, and repair. Responsibilities will include assisting with the design and development of marine systems, conducting simulations and analysis, documenting technical procedures, and supporting ongoing research projects. This is an excellent opportunity to gain practical skills and knowledge in a specialized engineering discipline without needing to be on-site. The ideal candidate will possess a strong aptitude for mathematics and science, excellent problem-solving skills, and a keen interest in marine technology. Proficiency in technical software and a willingness to learn are essential. You must be a motivated self-starter capable of working independently and contributing effectively to remote team projects. This program provides a solid foundation for a career in marine engineering, offering valuable industry exposure and skill development. This virtual apprenticeship is associated with our esteemed maritime operations near Mombasa, Mombasa, KE .
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Apprentice Marine Technician

80100 Nairobi, Nairobi KES25000 Monthly WhatJobs remove_red_eye View All

Posted 19 days ago

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intern
Our client is seeking an eager and motivated Apprentice Marine Technician to join their dynamic remote team. This is an exceptional opportunity for an individual passionate about marine systems and eager to learn within a supportive, digitally-enabled environment. The role is designed to provide comprehensive training and hands-on experience in the maintenance, repair, and diagnostics of various marine vessels and equipment, all conducted remotely where feasible. You will work closely with experienced technicians and engineers, contributing to projects that require keen attention to detail and a strong commitment to quality. Key responsibilities will include assisting in the remote diagnosis of mechanical and electrical issues, interpreting technical drawings and schematics, documenting repair processes, and participating in virtual training sessions. You will also be involved in learning about safety protocols and best practices in marine engineering. While the core of the work is remote, there may be occasional requirements for on-site assessment or testing, which will be clearly communicated. This apprenticeship is an ideal stepping stone for a career in the maritime industry, offering a blend of theoretical knowledge and practical application. The ideal candidate will possess a foundational understanding of mechanical principles, excellent problem-solving skills, and a proactive attitude towards learning new technologies. Strong communication skills are vital for effective collaboration within a distributed team. You will be expected to maintain meticulous records and provide regular progress updates. Embracing new technologies and adapting to evolving marine engineering practices will be crucial for success in this role. The goal is to cultivate a well-rounded marine technician capable of independent work and complex problem-solving within the marine sector. Our client values innovation and continuous improvement, and this apprenticeship offers a direct pathway to contribute to those objectives.
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Junior Marine Engineering Apprentice

80100 Nairobi, Nairobi KES25000 Monthly WhatJobs

Posted 19 days ago

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intern
Our client is seeking enthusiastic and dedicated individuals to join their team as Junior Marine Engineering Apprentices. This is an exceptional opportunity for those passionate about the maritime industry and seeking hands-on training in marine engineering. Based in the vibrant coastal city of Mombasa, Mombasa, KE , this apprenticeship program provides comprehensive on-the-job training and theoretical instruction to develop skilled marine engineers. Apprentices will work alongside experienced professionals, gaining invaluable practical experience in maintaining and repairing marine vessels.

Program Overview:
  • Receive structured training in various aspects of marine engineering, including diesel engines, electrical systems, hydraulics, and auxiliary machinery.
  • Participate in hands-on maintenance, troubleshooting, and repair of marine propulsion systems and onboard equipment.
  • Learn to interpret technical drawings, schematics, and manuals.
  • Assist in conducting routine inspections and performance tests on marine machinery.
  • Gain experience in safety procedures and environmental compliance within a maritime setting.
  • Develop skills in using specialized tools and diagnostic equipment.
  • Understand the principles of vessel operation and maintenance.
  • Work collaboratively with senior engineers and crew members.
  • Contribute to maintaining the operational readiness and efficiency of vessels.
  • Learn about different types of marine vessels and their unique engineering requirements.
  • Receive mentorship from experienced marine engineers to foster professional growth.
  • Complete theoretical coursework and assessments as part of the apprenticeship program.

Eligibility Criteria:
  • A minimum of a High School Diploma or equivalent.
  • A strong interest in mechanical and electrical systems, with a desire to pursue a career in marine engineering.
  • Good problem-solving skills and a keen eye for detail.
  • Ability to work effectively in a team environment and follow instructions precisely.
  • Physical fitness and the ability to work in challenging environments, including confined spaces and at heights.
  • Willingness to learn and adapt to new technologies and techniques.
  • Basic understanding of mathematics and science principles.
  • Good communication skills.
  • Must be legally eligible to work in Kenya.
  • Candidates with vocational training in mechanical or electrical fields will have an advantage.

This apprenticeship is designed to build a strong foundation for a rewarding career in the maritime sector. Join us and embark on a journey of skill development and professional achievement.
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Advanced Apprentice - Marine Engineering

80100 Nairobi, Nairobi KES25000 Monthly WhatJobs

Posted 5 days ago

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apprenticeships & trainee
Our client is offering a prestigious Advanced Apprenticeship in Marine Engineering, providing a unique opportunity for aspiring professionals to gain hands-on experience and formal qualifications within a fully remote framework. This program is designed for individuals passionate about the maritime industry and eager to develop specialized skills in the design, construction, maintenance, and repair of marine vessels and their systems. Although the program is fully remote, your professional development and project contributions will be coordinated with a focus on expertise that would benefit operations in or near Mombasa, Kenya . You will work under the guidance of experienced engineers and technicians, participating in a blend of theoretical learning and practical application. The apprenticeship will cover essential areas such as naval architecture, propulsion systems, hydraulics, electrical systems, and safety regulations relevant to marine engineering. Responsibilities include assisting in the creation and review of engineering drawings and specifications, participating in virtual simulations and technical problem-solving sessions, conducting research on new marine technologies and materials, supporting project teams in virtual design reviews, and documenting technical processes and findings. The ideal candidate possesses a strong aptitude for mathematics and science, excellent problem-solving abilities, and a keen interest in mechanical and electrical systems. A high school diploma or equivalent is required, with strong preference given to candidates with a background in technical subjects or prior exposure to engineering principles. You must be self-motivated, organized, and capable of working effectively in a remote team environment, demonstrating a commitment to learning and professional development. This apprenticeship provides a clear pathway to a rewarding career in marine engineering, with potential for full-time employment and further specialization upon successful completion of the program. Join us to build a future in marine technology.
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Apprentice Marine Engineering Technician

80200 Nairobi, Nairobi KES360000 Annually WhatJobs

Posted 10 days ago

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intern
Our client, a global leader in maritime services and technology, is offering an exceptional remote apprenticeship opportunity for aspiring Marine Engineering Technicians. This program is designed to provide comprehensive training and hands-on experience in the maintenance, repair, and operation of marine propulsion systems, auxiliary machinery, and electrical equipment, all facilitated through remote learning modules and simulations. While the core theoretical training will be remote, there may be periodic, short-term on-site requirements for practical assessments or specialized workshops, which will be fully supported. You will learn from experienced engineers and technicians, gaining invaluable knowledge in areas such as diesel engine overhauls, hydraulic systems, refrigeration, and power generation onboard vessels. This apprenticeship focuses on developing a strong foundation in marine engineering principles, safety procedures, and troubleshooting techniques. The curriculum includes online courses, virtual labs, and project-based learning, allowing you to develop critical skills at your own pace. You will be expected to actively participate in online discussions, complete assignments, and demonstrate a keen aptitude for technical problem-solving. The program emphasizes a blend of theoretical knowledge and practical application, preparing you for a successful career at sea or in shore-based engineering roles. We are looking for enthusiastic, motivated individuals with a strong interest in mechanical and electrical systems, a meticulous attention to detail, and a commitment to learning. A basic understanding of physics and mathematics is beneficial. This is an unparalleled opportunity to kickstart your career in a vital industry, gaining globally recognized qualifications while working remotely and immersing yourself in the exciting world of marine engineering. Embrace this chance to build a rewarding career path within a dynamic sector.

Responsibilities:
  • Complete all assigned remote training modules and coursework.
  • Participate actively in virtual training sessions and workshops.
  • Assist in diagnosing and troubleshooting mechanical and electrical issues.
  • Learn and apply safety protocols for marine engineering operations.
  • Contribute to virtual team projects and problem-solving exercises.
  • Maintain detailed records of learning progress and assignments.
  • Prepare for and undergo periodic practical assessments (potentially on-site).
  • Develop proficiency in understanding marine engineering schematics and manuals.
  • Engage with mentors and senior engineers for guidance and feedback.
Qualifications:
  • High school diploma or equivalent.
  • Strong interest in mechanical and electrical engineering.
  • Basic understanding of physics and mathematics.
  • Excellent verbal and written communication skills.
  • Ability to learn independently and stay motivated in a remote setting.
  • Good problem-solving and analytical skills.
  • Willingness to undertake periodic on-site training/assessments as required.
This apprenticeship offers a unique path to becoming a skilled Marine Engineering Technician, fully remote in its core learning component, suitable for individuals based near Malindi, Kilifi, KE .
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Remote Marine Biology Research Assistant

80100 Nairobi, Nairobi KES50000 Monthly WhatJobs

Posted 19 days ago

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Job Description

contractor
Our client, a leading marine research institution, is seeking a highly motivated and detail-oriented Remote Marine Biology Research Assistant. This position is entirely remote, allowing you to contribute to critical oceanographic research from your home base. You will be instrumental in supporting our ongoing studies on marine ecosystems, biodiversity, and conservation efforts. This role requires a strong scientific background, excellent data analysis skills, and the ability to work independently within a collaborative virtual environment.

Responsibilities:
  • Assist in the collection, organization, and analysis of marine biological data from various sources, including scientific literature, databases, and fieldwork reports.
  • Conduct literature reviews on specific marine biology topics, synthesizing information for research papers and grant proposals.
  • Prepare data summaries, visualizations, and reports under the guidance of senior researchers.
  • Contribute to the development and maintenance of databases for marine species, habitats, and environmental parameters.
  • Monitor and analyze environmental data (e.g., temperature, salinity, pH) and their potential impact on marine life.
  • Assist in the statistical analysis of research data using relevant software packages (e.g., R, Python, SPSS).
  • Help in the preparation of research manuscripts for publication in peer-reviewed journals.
  • Collaborate virtually with a global team of scientists, researchers, and conservationists.
  • Participate in virtual team meetings, discussions, and project planning sessions.
  • Ensure data integrity, accuracy, and compliance with research protocols and ethical guidelines.
  • Develop and maintain efficient data management systems.
  • Stay abreast of the latest advancements and techniques in marine biology and research methodologies.
  • Contribute to the dissemination of research findings through presentations or reports.
  • Provide support for grant writing activities by gathering necessary background information and data.
  • Perform other research-related tasks as assigned by the research lead.
Qualifications:
  • Bachelor's degree in Marine Biology, Biology, Environmental Science, or a closely related field. A Master's degree is a plus.
  • Demonstrated experience in marine biological research, data collection, and analysis.
  • Proficiency in statistical software such as R, Python, or SPSS.
  • Strong understanding of marine ecosystems, oceanography, and conservation principles.
  • Excellent written and verbal communication skills, with the ability to clearly articulate complex scientific information.
  • Proven ability to work independently, manage time effectively, and meet deadlines in a remote setting.
  • Experience with data visualization tools is highly desirable.
  • Familiarity with scientific literature databases (e.g., Web of Science, Scopus) and research repositories.
  • A keen eye for detail and a commitment to scientific rigor.
  • Must have a reliable internet connection and a suitable remote work environment.
  • Ability to collaborate effectively in a virtual team setting.
  • Passion for marine conservation and scientific discovery.
This role is primarily remote but supports research initiatives based in Mombasa, Mombasa, KE . We are looking for dedicated individuals passionate about the ocean.
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Network Security Engineer

80100 Nairobi, Nairobi KES300000 Annually WhatJobs remove_red_eye View All

Posted 19 days ago

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full-time
Our client, a prominent telecommunications provider, is seeking a skilled Network Security Engineer to join their growing team. This is a fully remote position, offering the flexibility to work from anywhere while safeguarding the integrity and availability of their network infrastructure. The ideal candidate will have a deep understanding of network security principles, protocols, and best practices, with a proven ability to implement and manage robust security solutions. You will be responsible for protecting the company's network from threats, ensuring compliance with security policies, and responding to security incidents.

Responsibilities:
  • Design, implement, and maintain network security infrastructure, including firewalls, VPNs, IDS/IPS, and SIEM systems.
  • Monitor network traffic for security threats and vulnerabilities.
  • Conduct regular security assessments, vulnerability scans, and penetration tests.
  • Develop and enforce network security policies and procedures.
  • Respond to and resolve security incidents in a timely and effective manner.
  • Configure and manage secure network devices (routers, switches, firewalls).
  • Collaborate with cross-functional teams to integrate security into network architecture.
  • Stay up-to-date with the latest security threats, trends, and technologies.
  • Develop and deliver security awareness training to employees.
  • Maintain accurate documentation of network security configurations and procedures.
  • Ensure compliance with industry regulations and security standards.
  • Provide technical expertise and support for security-related issues in a remote environment.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or a related field.
  • Minimum of 4 years of experience in network security engineering.
  • Strong understanding of TCP/IP, routing protocols, and network architectures.
  • Hands-on experience with firewalls (e.g., Cisco ASA, Palo Alto), VPNs, and intrusion detection/prevention systems.
  • Experience with SIEM tools and security monitoring platforms.
  • Knowledge of cybersecurity frameworks (e.g., NIST, ISO 27001).
  • Relevant security certifications (e.g., CISSP, CCNA Security, CompTIA Security+) are highly desirable.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, particularly in a remote setting.
  • Ability to work independently and as part of a distributed team.
This fully remote role, supporting operations in Mombasa, Kenya , offers an exciting opportunity to protect critical infrastructure. If you are a security-minded professional passionate about safeguarding networks, we encourage you to apply.
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Remote Lead Marine Biologist - Coastal Research

80100 Nairobi, Nairobi KES480000 Annually WhatJobs

Posted 19 days ago

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full-time
Our client is seeking a highly experienced and motivated Lead Marine Biologist to spearhead their cutting-edge remote research initiatives focused on marine ecosystems. This role offers a unique opportunity to contribute to vital conservation efforts and scientific discovery from the comfort of your home office. You will be responsible for designing, implementing, and analyzing complex marine research projects, with a strong emphasis on data collection, interpretation, and publication. This position requires a deep understanding of marine ecology, oceanography, and conservation biology. The ideal candidate will possess advanced statistical analysis skills and proficiency in relevant research software. You will lead a team of researchers, providing guidance, mentorship, and ensuring the scientific integrity of all studies. Collaboration with international scientific communities, environmental agencies, and academic institutions will be a key aspect of this role. The successful applicant must have a Ph.D. in Marine Biology or a closely related field, coupled with a minimum of 10 years of post-doctoral research experience. A proven track record of securing research grants, publishing in peer-reviewed journals, and presenting at international conferences is essential. Experience with remote sensing technologies, autonomous underwater vehicles (AUVs), and GIS for ecological mapping is highly desirable. You will be expected to develop innovative research methodologies, manage project budgets, and contribute to policy recommendations for marine conservation. This role demands exceptional analytical thinking, problem-solving abilities, and a strong commitment to advancing the understanding and protection of our oceans. The ability to effectively communicate complex scientific findings to diverse audiences, including policymakers and the general public, is crucial. You will also be instrumental in fostering a collaborative and productive research environment within a distributed team. This is an exceptional chance to make a significant impact on marine science and conservation globally, working remotely for a forward-thinking organization.

Responsibilities:
  • Design and lead complex marine research projects, focusing on biodiversity, ecosystem health, and conservation.
  • Develop and implement advanced methodologies for data collection and analysis in marine environments.
  • Analyze large datasets using statistical software and interpret findings to draw significant conclusions.
  • Publish research results in high-impact peer-reviewed journals and present at international conferences.
  • Lead and mentor a team of marine biologists and research assistants in a remote setting.
  • Secure research funding through grant writing and proposal development.
  • Collaborate with international researchers, conservation organizations, and government agencies.
  • Develop and apply remote sensing and GIS techniques for marine ecological studies.
  • Contribute to the formulation of science-based conservation policies and strategies.
  • Effectively communicate complex scientific information to various stakeholders.
Qualifications:
  • Ph.D. in Marine Biology, Oceanography, or a related field.
  • Minimum of 10 years of post-doctoral research experience in marine science.
  • Proven expertise in marine ecology, biodiversity assessment, and conservation.
  • Strong statistical analysis skills and proficiency with research software (e.g., R, SPSS, MATLAB).
  • Demonstrated success in securing research grants and publishing in leading scientific journals.
  • Experience with remote sensing, GIS, and AUVs for ecological research.
  • Excellent leadership, project management, and communication skills.
  • Ability to work independently and foster collaboration within a remote team.
  • Commitment to advancing marine conservation through rigorous scientific inquiry.
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