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Position: Testing and Repairs Officer

Reporting to: Manager- Aftersales Product Engineering

Location: Nairobi, Kenya

Role type: Full Time

About SunCulture
Founded in 2012, SunCulture's Vision is to build a world where people take control of their environment in rewarding and sustainable ways. SunCulture does this by developing and commercialising life changing technology that solves the biggest daily challenges for the world's 570 million smallholder farming households. We are the largest distributor of solar water pumps / solar irrigation for smallholder farmers in Africa and were selected by Fast Company as one of the World's Most Innovative Companies in 2021. Here is a good explainer video recently made by CNBC. Over the last 5 years the company has grown significantly and now employs 400+ people around the world.

About The Role
This role requires diagnosing and addressing after sale issues that come from the field as well as implementing QA/QC

measures to prevent after sales. The role requires you to be at the forefront of ensuring SunCulture products serve the client

at the optimum and in case of an aftersale ensure the best solutions are provided to the customer within the shortest time

possible.

Key Responsibilities

• Ensure diagnosis and repair of all products and their accessories sent from the field and ensuring daily collection and transportation of all repaired items back to customers.
• Evaluate all products returned as a result of an aftersale issue are within Warranty and if not advise the customer on the cost of repair.
• Troubleshoot products both remotely and onsite to confirm if the product problem is a technical error or user error.
• Identify solutions to resolve technical product design problems and escalate complex product issues
• Research and interpret blueprints, schematics, and wiring diagrams to better troubleshoot all aftersale issues reported.
• Complete quality assurance inspections, documenting corrective actions and ensure adequate amounts of quality certified products are ready for dispatch to customers
• Set standards operation procedure for all product QA/QC, troubleshooting and repairs and ensure adherence.
• Ensure proper communication, ticketing, and documentation of all aftersale issues
• Generate daily, weekly, and monthly aftersale reports highlighting issues/ product default issues that need to be addressed from the manufacturer's end.
• Perform all aftersale product-related tasks assigned from time to time

Team Coordination

Collaborate closely with the aftersale engineering and call center teams to resolve all technical issues

• Support the provision of training to the field technical teams on how to identify and resolve repair issues
• Support the provision of training to field technical teams on how to instruct customers about process, usage, and maintenance.
• Manage and resolve all aftersale issues within TAT of 48hrs from when product is received for repair
• Develop positive and professional relationships with channel partners and service providers
• Develop knowledge of all solar products and systems designed by SunCulture

Risk Management

• Be proactive in identifying all product risks based on the aftersale issues reported daily.
• Ensure the team is operating at full capacity to reduce aftersale issues and ask for extra manpower when needed to avoid burnout of team members.
• Communicate and mitigate any risk factors that are encountered with the team while at work

Does this sound like you?

• Bachelor's degree in electrical or mechanical engineering, product design, business, or other relevant fields
• 3 years of experience in providing technical solutions within set TAT to deliver exceptional customer experience
• Comfortable with ambiguity in a fast-evolving environment, and able to plan, be organized, and meet deadlines
• Hands-on, detail-oriented with strong execution skills
• Good communication skills and should ensure information communicated is clear and timely
• Independent thinker able to thrive and make decisions in a fast-paced dynamic environment with little direction
• Organized and an expert in time management
• A proven ability to work with minimal supervision
• Proactive, collaborative, organized, and curious problem solver with a "can-do" attitude

Interested?

Please apply online via this job portal. We respond to all candidates; however only shortlisted candidates will be interviewed.

Please Note

SunCulture is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

Job Purpose
The job holder is responsible for driving the growth of medical insurance business across the bank branches and generating non-funded income through acquisition, cross-selling, and retention of medical policies.

Key Responsibilities

• Prospect and acquire new clients for medical insurance (corporate, SME, retail, and chamas).
• Prepare medical quotations, negotiate terms with clients, and close sales.
• Drive sustainable growth of the medical insurance portfolio across assigned branches and corporate clients.
• Send renewal notices, follow up with clients, and achieve at least 90% retention of existing medical clients.
• Hold service-level meetings with existing clients to strengthen relationships and address and any matter raised.
• Make client visits and review scope of cover ensuring needs are addressed and conduct member education sessions on existing clients.
• Collect premiums as per laid down procedures and liaise with finance for receipting.
• Guide clients in completing medical proposal forms and declarations, ensuring smooth onboarding.
• Support claims documentation by guiding clients on claim forms, requirements, and submissions.
• Cross-sell and upsell additional medical benefits (e.g., wellness, maternity, dental, optical) to existing customers.
• Train branch staff, DSEs, and RMs on medical insurance products.
• Execute day-to-day operations across branches, handling enquiries, underwriting, policy delivery, and KYC compliance.
• Build and maintain strong business relationships with BMs, branch staff, and RMs to generate warm medical business leads.
• Ensure compliance with all regulatory and internal policies on bancassurance medical business.
• Monitor portfolio performance and provide pipeline/renewal reports.
• Any other official duties as assigned

Job Dimensions
Financial Responsibility:

• N/A

Job Specifications

Academic Qualifications

• Bachelor's Degree in a Social Science or related field

Professional Qualifications / Membership To Professional Bodies/ Publication

• Relevant professional qualification – COP, IIK, DIP or CII
• Member of a relevant professional body

Work Experience Required

• At least Three (3) years relevant experience in a similar role.

Competencies

• Strong leadership skills
• Executive disposition
• Demonstrate high levels of integrity.
• Excellent Negotiation Skills
• Excellent communication and interpersonal skills

If you believe you meet the above requirements log onto our and click on careers and apply for the position. Your application should reach us as soon as possible but not later than 10th October 2025.

• Comprehensive on-the-job training in marine engine room operations and maintenance.
• Exposure to a wide range of marine propulsion systems, generators, and hydraulic/pneumatic systems.
• Guidance and mentorship from certified and experienced marine engineers.
• Theoretical instruction covering marine engineering principles, thermodynamics, fluid mechanics, and electrical systems.
• Opportunities to participate in vessel maintenance, repair tasks, and emergency response drills.
• Training on safety procedures, environmental regulations, and compliance within the maritime sector.
• Development of diagnostic skills for identifying and rectifying mechanical and electrical faults.
• Potential for travel to different ports or operational sites as required by the business.
• Building a strong foundation for a successful career in the maritime industry.

• Minimum of a KCSE certificate with a strong emphasis on Mathematics and Physics.
• A genuine passion for mechanical systems, engineering, and the maritime environment.
• Excellent problem-solving skills and attention to detail.
• Good physical health and the ability to work in demanding conditions.
• Strong communication and teamwork abilities.
• Willingness to adhere to strict safety protocols and learn new skills continuously.
• Ability to adapt to a hybrid work model, balancing practical training with theoretical studies.
• A commitment to completing the full apprenticeship program.
• Previous exposure to mechanics or technical fields is an advantage.
• Preference may be given to candidates with a connection to the Malindi, Kilifi, KE area.

We are seeking a highly skilled and experienced
Marine Engineer
with a strong bias in Marine Engineering to join our team. This role is crucial for ensuring the optimal performance, maintenance, and reliability of our marine vessels, aquaculture equipment, and associated mechanical systems. The successful candidate will apply engineering principles to design, troubleshoot, repair, and optimize mechanical components, contributing directly to our operational efficiency and sustainability goals.

Click Maintenance Engineer (Marine) - Victory Farms Kenya for more on the role.

• Receive structured training in various aspects of marine engineering, including diesel engines, electrical systems, hydraulics, and auxiliary machinery.
• Participate in hands-on maintenance, troubleshooting, and repair of marine propulsion systems and onboard equipment.
• Learn to interpret technical drawings, schematics, and manuals.
• Assist in conducting routine inspections and performance tests on marine machinery.
• Gain experience in safety procedures and environmental compliance within a maritime setting.
• Develop skills in using specialized tools and diagnostic equipment.
• Understand the principles of vessel operation and maintenance.
• Work collaboratively with senior engineers and crew members.
• Contribute to maintaining the operational readiness and efficiency of vessels.
• Learn about different types of marine vessels and their unique engineering requirements.
• Receive mentorship from experienced marine engineers to foster professional growth.
• Complete theoretical coursework and assessments as part of the apprenticeship program.

• A minimum of a High School Diploma or equivalent.
• A strong interest in mechanical and electrical systems, with a desire to pursue a career in marine engineering.
• Good problem-solving skills and a keen eye for detail.
• Ability to work effectively in a team environment and follow instructions precisely.
• Physical fitness and the ability to work in challenging environments, including confined spaces and at heights.
• Willingness to learn and adapt to new technologies and techniques.
• Basic understanding of mathematics and science principles.
• Good communication skills.
• Must be legally eligible to work in Kenya.
• Candidates with vocational training in mechanical or electrical fields will have an advantage.

• Assist senior technicians in troubleshooting and repairing marine engine and electronic systems.
• Learn to perform routine maintenance tasks on various marine vessels and equipment.
• Study and interpret technical manuals, schematics, and diagnostic reports.
• Participate in virtual training sessions and knowledge-sharing with the team.
• Maintain accurate records of work performed, parts used, and time spent on tasks.
• Develop proficiency in using diagnostic tools and software relevant to marine technology.
• Contribute to safety protocols and best practices in marine operations.
• Assist in inventory management for spare parts and supplies.
• Learn about different types of marine propulsion and power systems.
• Engage in continuous professional development to stay abreast of industry advancements.

• A strong passion for marine technology and mechanical systems.
• Basic understanding of engines, electrical systems, or hydraulics.
• Excellent problem-solving and analytical skills.
• Strong aptitude for learning technical subjects quickly.
• Good communication skills, essential for remote collaboration and reporting.
• Ability to work independently, manage time effectively, and stay motivated in a remote setting.
• A relevant vocational certificate or diploma in mechanical engineering, automotive technology, or a related field is advantageous.
• Willingness to undergo comprehensive training and mentorship.
• Familiarity with computer systems and diagnostic software is a plus.

• Complete all assigned remote training modules and coursework.
• Participate actively in virtual training sessions and workshops.
• Assist in diagnosing and troubleshooting mechanical and electrical issues.
• Learn and apply safety protocols for marine engineering operations.
• Contribute to virtual team projects and problem-solving exercises.
• Maintain detailed records of learning progress and assignments.
• Prepare for and undergo periodic practical assessments (potentially on-site).
• Develop proficiency in understanding marine engineering schematics and manuals.
• Engage with mentors and senior engineers for guidance and feedback.

• High school diploma or equivalent.
• Strong interest in mechanical and electrical engineering.
• Basic understanding of physics and mathematics.
• Excellent verbal and written communication skills.
• Ability to learn independently and stay motivated in a remote setting.
• Good problem-solving and analytical skills.
• Willingness to undertake periodic on-site training/assessments as required.