3,460 Sales Processes jobs in Kenya

Company Description
Burhani Engineers Limited Company is one of the best engineering companies in Nairobi, Kenya. We are committed to excellence and have been a cornerstone of innovation and reliability in the engineering industry for many years.

Our team of highly skilled and experienced professionals is dedicated to delivering top-notch solutions to various sectors. Our expertise spans across electrical, mechanical, and civil engineering, as well as instrumentation, allowing us to cater to a wide array of projects.

Job Description
Key Responsibilities
Sales Support:

• Assist the sales team in generating leads and acquiring new clients.
• Coordinate with sales representatives to generate campaigns, plan events that generate leads that will increase the customer base
• Prepare marketing documents, content and branding materials, designs and presentations that align to the brand.
• Maintain accurate records of campaign activities, including client interactions, conversions, ROI, and opportunities

Client Relationship Management:

• Serve as a support in addressing client needs and providing the marketing support in addressing these needs; timely updates, communication and any PR material needed.
• Build and maintain strong relationships with existing clients through the field sales team to ensure client satisfaction and retention.
• Conduct regular follow-ups with clients to gather feedback and identify opportunities for upselling or cross-selling.

Sales Process Management:

• Assist in the development and implementation of sales strategies and tactics to achieve business objectives, through campaigns, events, exhibitions, and any other marketing support.
• Coordinate with various departments, including engineering, procurement, and project management, to ensure timely delivery of products and services.
• Monitor the progress of sales projects and provide regular updates to the sales team and management.

Market Research and Analysis:

• Conduct market research to identify potential clients, market trends, and competitive intelligence.
• Analyze campaign data and performance metrics to identify areas for improvement and inform strategic decision-making.

Qualifications

Qualifications And Experience Requirements

• Bachelor's degree in business administration, Marketing, Engineering, or related field.
• Proven experience in sales coordination, preferably in the construction or engineering industry.
• Strong understanding of sales principles and practices.
• Excellent communication skills, both verbal and written.
• Proficiency in MS Office suite and CRM software.
• Exceptional organizational and time management abilities.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Attention to detail and accuracy in handling sales-related documents and data.

Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with a network of 191-member National Societies. The overall aim of the IFRC is "to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies to prevent and alleviate human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world." The IFRC works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises.

IFRC is part of the International Red Cross and Red Crescent Movement, together with its member National Societies and the International Committee of the Red Cross (ICRC). The work of the IFRC is guided by the following fundamental principles: humanity, impartiality, neutrality, independence, voluntary service, unity, and universality.

IFRC is led by its Secretary General and has its Headquarters in Geneva, Switzerland. The Headquarters is organized into four main Divisions: (i) National Society Development Coordination; (ii) Humanitarian Diplomacy and Digitalization; and (iii) Legal, Governance Support and Accountability (iv) People and Strategy

IFRC has five regional offices in Africa, Asia Pacific, the Middle East and North Africa, Europe, and the Americas. IFRC also has country cluster delegations and country delegations throughout the world. Together, the Geneva Headquarters and the field structure (regional, cluster and country) comprise the IFRC Secretariat.

The Africa Regional office based in Nairobi has fifteen clusters scattered geographically across the regional to strategically support the National Societies.

This position will be based in Nairobi, Kenya.
Job Purpose
The IFRC Africa Region seeks a dynamic and strategic
Programme and
Campaign Coordinator
(
Zero Hunger)
to lead and coordinate the implementation of the Food and Nutrition Resilience Programme and associated
Zero Hunger: United for Durable Solutions
campaign across Africa.

This individual will be responsible for driving engagement, visibility, fundraising, and program alignment to position hunger eradication as a continent-wide priority led by African communities and supported by global partners.

The role requires a strategic thinker with proven experience in communications, campaign implementation, donor engagement, resource mobilisation, and cross-sector collaboration. They will be responsible for coordinating teams at national, regional, cluster, IFRC Multilateral representations and global levels to ensure regular updates and ensuring timely information is provided to IFRC members and partners.

Job Duties And Responsibilities
Programme coordination (
Food and Nutrition Resilience Programme)

• Working with National Societies, Cluster delegations, AU representation and regional management, technical and SPRM colleagues to implement the donor engagement strategy for the regional/country FNRP Programme
• Working with AU office to support ongoing AU/IFRC Technical Working Group actions and coordinate with other IFRC multilateral representations.
• Support development of regional/country Programme Management Unit and Pooled Fund platforms.
• Work with country teams to identify and spotlight promising practices and success stories across IFRC-supported food security, resilience, and livelihoods programs.

Partnership Engagement and Resource Mobilization Fundraising Support

• Develop and follow a resource mobilisation plan for zero hunger including FNRP
• Identify donor opportunities and coordinate with the Strategic Partnerships and Resource Mobilization (SPRM) team to position the campaign with existing and prospective funders.
• Engage with donors to pitch zero hunger including FNRP at regional levels, and support the four Horn of Africa countries with their resource mobilisation and partnership efforts
• Draft concept notes, proposals, marketing materials, investment cases, and campaign updates for donors.
• Organize events, donor field visits, and virtual briefings to drive fundraising and visibility.
• Track resource mobilisation engagements at global, regional, and country levels and ensure coordinated follow up
• Track and report on campaign impact for donor reporting and stewardship.
• Support National Societies with domestic fundraising efforts including digital, direct marketing and private sector engagement

Job Duties And Responsibilities (continued)
Campaign Strategy & Communications

• Drive day-to-day implementation of the Zero Hunger campaign in line with the overarching programmatic, fundraising and communications plans.
• In coordination with the communication team and the external communication agency support develop high-impact, multi-channel content (print, digital, video) including digital toolkits that tell the story of durable solution for hunger reduction in Africa.
• Coordinate across National Societies, Clusters, and the IFRC technical teams to ensure coherence and alignment.
• Lead multi-country rollouts and ensure visibility for flagship initiatives that are African-led and have durable solutions.
• Ensure campaign messaging reflects community-driven approaches and is grounded in field realities.
• Support field teams with technical advice and creative inputs for local activations and adaptation of the campaign toolkit.

Monitoring and Evaluation

• Establish campaign monitoring tools to track reach, impact, and audience engagement.
• Coordinate learning sessions to document what works and informs adaptation in subsequent phases.
• Provide regular internal updates and progress reports to leadership and regional teams.

Education

• University degree in journalism, communications, marketing or international policies (Required)
• IFRC Emergency Communications training (Preferred)
• Basic Delegated Training Course or IMPACT. FACT, ERU or RDRT Training or equivalent experience (Preferred)

Experience

• At least 7 years of experience managing large-scale communications or advocacy campaigns in humanitarian or development contexts (Required)
• Experience in program implementation, preferably in food security, resilience, or livelihoods. (Required)
• Proven fundraising or donor engagement experience — strong writing, storytelling, and proposal development skills. (Required)
• Experience working with multi-stakeholder partnerships, government entities, and media. (Required)
• Red Cross and Red Crescent experience (Preferred)

Knowledge, Skills and Languages

• Knowledge of humanitarian affairs, including complex and protracted responses such as food insecurity and hunger (Required)
• Strong spoken and written English, including proven experience in drafting compelling communications content for a variety of communications channels (Required)
• Self-supporting in IT (Required)
• Demonstrated understanding and use of digital media for communications and advocacy purposes (Required)
• Comfortable working and communicating with National Societies in a diverse environment (Required)
• Ability to negotiate with varying partners (Required)
• Ability to multitask and work under pressure (Required)
• Analytical skills (Required)

Competencies, Values and Comments

Values:
Respect for diversity; Integrity; Professionalism; Accountability

Core competencies:
Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

• Assist in the daily management and maintenance of the e-commerce website, ensuring product information is accurate and up-to-date.
• Create and optimize product listings, including descriptions, images, and pricing.
• Process online orders, manage inventory levels, and coordinate with fulfillment teams.
• Monitor website performance and report on key metrics such as traffic, conversion rates, and sales.
• Respond to customer inquiries via email and social media, providing timely and helpful support.
• Assist in the execution of online marketing campaigns, including social media posts and email newsletters.
• Conduct market research to identify trends and competitive insights.
• Support the e-commerce manager with various administrative and operational tasks.
• Participate in team meetings and contribute ideas for improving the online customer experience.
• Ensure all online content adheres to brand guidelines and quality standards.
• Help in analyzing sales data to identify opportunities for growth.

• Recent graduate with a Bachelor's degree in Business, Marketing, E-commerce, or a related field.
• Strong interest in e-commerce and digital marketing.
• Excellent written and verbal communication skills.
• Proficient in using computers and basic software applications (e.g., Microsoft Office Suite, Google Workspace).
• A keen eye for detail and commitment to accuracy.
• Ability to work independently and manage time effectively in a remote setting.
• Proactive attitude, willingness to learn, and strong problem-solving skills.
• Familiarity with social media platforms is advantageous.
• Basic understanding of e-commerce principles is a plus.
• Previous internship or project experience in a related field is beneficial.

• Oversee daily e-commerce operations, including order processing, inventory management, and customer inquiries.
• Ensure accurate and up-to-date product listings on all online sales channels.
• Monitor inventory levels and coordinate with suppliers or warehouses to maintain adequate stock.
• Manage the order fulfillment process, ensuring timely picking, packing, and shipping.
• Coordinate with third-party logistics providers (3PLs) and shipping carriers.
• Process customer returns, exchanges, and refunds efficiently.
• Troubleshoot and resolve any operational issues that arise, such as shipping delays or order discrepancies.
• Analyze sales data and operational metrics to identify areas for improvement.
• Collaborate with marketing and sales teams to ensure consistent branding and product information.
• Implement and refine operational processes to enhance efficiency and customer satisfaction.
• Stay informed about e-commerce best practices and emerging trends.

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 1-3 years of experience in e-commerce operations, retail, or a related field.
• Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
• Understanding of inventory management principles and order fulfillment processes.
• Experience with shipping logistics and working with carriers.
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management abilities.
• Proficiency in MS Office Suite, particularly Excel.
• Ability to work independently and communicate effectively in a remote setting.

• Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent practical experience.
• Minimum of 2 years of experience in e-commerce operations or online retail management.
• Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and inventory management systems.
• Strong understanding of online merchandising and product listing optimization.
• Experience with order processing, fulfillment, and shipping logistics.
• Excellent customer service and communication skills.
• Proficient in data analysis and reporting using tools like Excel or Google Sheets.
• Ability to work independently and manage time effectively in a remote environment.
• Detail-oriented with strong organizational skills.

• Coordinate and manage the day-to-day operations of the remote logistics network, including shipping, receiving, and inventory management.
• Optimize transportation routes and modes to minimize costs and delivery times.
• Track shipments and proactively address any delays or issues to ensure on-time delivery.
• Manage relationships with third-party logistics providers and negotiate favorable terms.
• Maintain accurate inventory records and conduct regular stock audits remotely.
• Implement and improve warehouse management systems and procedures.
• Analyze logistics data to identify areas for improvement and cost savings.
• Ensure compliance with all relevant transportation regulations and company policies.
• Collaborate with internal teams (e.g., customer service, sales) to resolve logistical challenges.
• Develop and maintain standard operating procedures (SOPs) for all logistics functions.
• Utilize technology to streamline processes and enhance visibility across the supply chain.
• Prepare reports on logistics performance, key metrics, and cost analysis.
• Manage returns and exchanges efficiently to ensure customer satisfaction.
• Identify and vet new potential logistics partners.
• Foster a culture of continuous improvement within the logistics function.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 3 years of experience in logistics, supply chain, or warehousing.
• Proven experience with e-commerce fulfillment and last-mile delivery.
• Proficiency in logistics software (WMS, TMS) and ERP systems.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, remote environment.
• Knowledge of inventory management best practices.
• Experience in negotiating with carriers and third-party logistics providers.
• Detail-oriented with a commitment to accuracy.
• Familiarity with international shipping regulations is a plus.
• Demonstrated ability to work independently and as part of a remote team.

Key duties include housekeeping, laundry services, assisting the chef in food preparation and serving, managing provisions, and ensuring proper waste disposal. This role is vital for promoting a clean, hygienic, and comfortable living environment for the ship's crew, contributing to overall morale and operational efficiency.

Minimum Requirements

• Valid certificates according to STCW 2010 amendments.
• Good communication and reporting skills.
• Basic command in English.
• Good interpersonal skills.
• Familiarity with food safety, sanitation standards, and proper cleaning practices
• Understanding basic food preparation, storage, and handling procedure
• Awareness of maritime regulations and procedures for waste disposal

Personal Documents Required:

• Approved medical certificate
• Passport
• Seamans book
• US C1/D Visa
• Yellow fever vaccination/vaccination booklet

Beneficial Experiences

• Experience in sailing with multi-national crew.
• Tertiary education in a culinary discipline

We Offer

• Good career opportunities and long-term prospects.

Purpose of the Role

Own high-volume hiring end-to-end , from campaign planning and community outreach to assessment, selection, and onboarding. Deliver weekly intake targets while providing an exceptional experience to candidates and hiring teams.

Key Outcomes

• Identifying
  well-spoken, highly fluent Customer Agents
  . Strong communication is non-negotiable and directly tied to success in this position.
• Meet or exceed weekly/monthly hiring targets for assigned campaigns.
• Source and select fluent, articulate candidates who meet customer-facing communication standards.
• Maintain a healthy, ready-to-hire pipeline and bench.
• Adhere to SLA/TAT for each hiring stage and keep stakeholders updated.
• Uphold CareerBox standards on fairness, transparency, and candidate care.

Responsibilities

Campaign Planning & Sourcing

• Scope intake plans with Hiring Managers (volumes, profiles, timelines, SLAs).
• Build multi-channel sourcing funnels: academies/bootcamps, community drives, job fairs, referrals, social, database reactivation.
• Draft and post optimized internal & external adverts, ensuring consistent employer brand.

Screening & Assessments (at Scale)

• Run rapid screening (CV/phone) against must-have criteria, with
  fluency and communication quality
  as a top priority.
• Schedule and facilitate assessment days: aptitude, language/comms, typing, role-plays, and culture fit.
• Coordinate bulk interviews (panel/line) and keep guides/calibrations current.

Selection & Offers

• Consolidate interview feedback, drive calibration, and issue outcomes promptly.
• Prepare offer packs, manage pre-employment checks (references, background/medical where applicable), and transition candidates to onboarding.

Stakeholder & Process Management

• Partner with Hiring Managers to align on numbers, start dates, and ramp plans.
• Track each cohort through ATS/trackers; report daily/weekly funnel metrics (apps → screened → assessed → offers → show-ups).
• Close every requisition formally and communicate to successful and unsuccessful candidates.

Candidate Experience & Brand

• Keep candidates informed, respected, and engaged across all stages.
• Promote a culture of fairness, transparency, and accessibility consistent with CareerBox values.
• Identify and implement continuous improvements to increase speed, quality, and conversion.

Skills & Competencies

• Ability to
  assess and select fluent, well-spoken candidates
  confidently.
• Relationship builder who earns trust with frontline leaders and support teams.
• Strong facilitator for assessment days; confident crowd/room management.
• Excellent verbal & written communication; clear, concise, and empathetic.
• Data-driven problem solver; acts decisively to unblock volumes.
• Proficient in MS Office (Excel/Word/Outlook) and comfortable with ATS/HRIS tools.
• Thrives in fast-paced, target-driven environments; learns fast and adapts.

Experience, Knowledge & Qualifications

• Proven high-volume/BPO bulk recruiting experience (class hiring).
• Demonstrated success in identifying and hiring
  fluent customer-facing agents
  .
• Familiarity with talent pipelines, community outreach, and assessment center models.
• Strong stakeholder management with Hiring Managers and Operations.
• Superb organization and attention to detail across multiple concurrent cohorts.
• Proficiency in MS Office and HR/ATS systems; basic reporting in Excel.

KPI Snapshot (guidance)

• Weekly hires vs. target;
  fluency pass rates
  and quality scores.
• Offer-to-show and show-to-stick rates.
• Stage conversion rates and average time-to-hire.
• Candidate NPS/experience scores and requisition closure compliance.

How to Apply

Send your application to

with the subject line
"Bulk Recruiter — CareerBox"
.

Closing date: 5th October 2025.

NOTE:
Only shortlisted candidates will be contacted.