3 Remote E Commerce Operations Coordinator jobs in whatjobs
Remote E-commerce Operations Coordinator
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking an organized and proactive Remote E-commerce Operations Coordinator to manage and streamline their online sales processes and ensure a seamless customer experience. This fully remote role is crucial for optimizing order fulfillment, inventory management, and customer service for their e-commerce platform. You will be responsible for overseeing daily e-commerce operations, including order processing, shipping logistics, and inventory accuracy. The ideal candidate will possess strong organizational skills, meticulous attention to detail, and a solid understanding of e-commerce best practices. You will work closely with sales teams, warehouse staff, and customer support to ensure efficient product delivery and customer satisfaction. This role requires the ability to manage multiple tasks simultaneously, troubleshoot operational issues, and implement process improvements. Proficiency in e-commerce platforms (e.g., Shopify, WooCommerce), inventory management systems, and basic analytics is essential. You will play a key role in driving customer loyalty and achieving sales targets through efficient operations. This is an excellent opportunity to contribute to the growth of an e-commerce business in a flexible, remote capacity, supporting operations that may be linked to **Naivasha, Nakuru, KE**. The successful candidate will be a self-starter, adept at problem-solving, and committed to maintaining high standards of operational efficiency and customer service. Experience with social media integration for e-commerce is a plus. You will be the backbone of the online retail experience, ensuring everything runs smoothly from click to delivery.
Responsibilities:
Responsibilities:
- Oversee and manage daily e-commerce order processing and fulfillment.
- Coordinate with logistics partners to ensure timely and accurate shipping.
- Monitor and maintain accurate inventory levels across all sales channels.
- Ensure product listings are accurate, up-to-date, and optimized for search.
- Manage customer inquiries and resolve order-related issues promptly.
- Collaborate with marketing teams on promotional campaigns and their operational execution.
- Analyze e-commerce performance metrics and identify areas for improvement.
- Implement and refine e-commerce operational processes for greater efficiency.
- Ensure compliance with company policies and industry regulations.
- Assist in the selection and management of e-commerce platforms and tools.
- High school diploma or equivalent; Bachelor's degree in Business, Marketing, or a related field is a plus.
- Minimum of 2-3 years of experience in e-commerce operations, logistics, or a related role.
- Proficiency with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Experience with inventory management systems and order fulfillment processes.
- Strong understanding of shipping carriers and logistics.
- Excellent organizational and time management skills.
- Effective communication and problem-solving abilities.
- Ability to work independently and manage tasks remotely.
- Familiarity with e-commerce analytics and reporting.
- Detail-oriented with a focus on customer satisfaction.
This advertiser has chosen not to accept applicants from your region.
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Remote E-commerce Operations Coordinator
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a detail-oriented and proactive Remote E-commerce Operations Coordinator to manage the day-to-day operations of their online retail presence. This fully remote position is vital for ensuring a seamless customer experience from website interaction to order fulfillment and post-purchase support. You will be responsible for overseeing product listings, managing inventory levels, processing orders, and coordinating with logistics partners. This role requires a strong understanding of e-commerce platforms and a commitment to operational excellence.
Key responsibilities include ensuring all product information on the website is accurate, up-to-date, and appealing, including descriptions, pricing, and imagery. You will monitor website performance, identify and troubleshoot any technical issues that may impact customer experience, and work with development teams to implement solutions. Inventory management will be a core function, involving tracking stock levels, coordinating with suppliers for replenishment, and preventing stockouts or overstock situations. You will process online orders efficiently, ensuring timely picking, packing, and shipping. This includes liaising with third-party logistics providers to confirm delivery schedules and resolve any shipping-related issues. Customer service is paramount; you will respond to customer inquiries, resolve complaints, and process returns or exchanges in a timely and professional manner. Analyzing sales data and customer feedback to identify trends and recommend improvements to product offerings or operational processes will also be part of your role. You will ensure compliance with all e-commerce regulations and company policies. The ideal candidate is highly organized, possesses strong problem-solving skills, and excels at managing multiple tasks in a fast-paced, remote setting. This role supports retail operations with a focus on the Machakos, Machakos, KE market, but is performed entirely remotely.
Qualifications:
Key responsibilities include ensuring all product information on the website is accurate, up-to-date, and appealing, including descriptions, pricing, and imagery. You will monitor website performance, identify and troubleshoot any technical issues that may impact customer experience, and work with development teams to implement solutions. Inventory management will be a core function, involving tracking stock levels, coordinating with suppliers for replenishment, and preventing stockouts or overstock situations. You will process online orders efficiently, ensuring timely picking, packing, and shipping. This includes liaising with third-party logistics providers to confirm delivery schedules and resolve any shipping-related issues. Customer service is paramount; you will respond to customer inquiries, resolve complaints, and process returns or exchanges in a timely and professional manner. Analyzing sales data and customer feedback to identify trends and recommend improvements to product offerings or operational processes will also be part of your role. You will ensure compliance with all e-commerce regulations and company policies. The ideal candidate is highly organized, possesses strong problem-solving skills, and excels at managing multiple tasks in a fast-paced, remote setting. This role supports retail operations with a focus on the Machakos, Machakos, KE market, but is performed entirely remotely.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent practical experience.
- Minimum of 2 years of experience in e-commerce operations or online retail management.
- Proficiency with e-commerce platforms (e.g., Shopify, WooCommerce) and inventory management systems.
- Strong understanding of online merchandising and product listing optimization.
- Experience with order processing, fulfillment, and shipping logistics.
- Excellent customer service and communication skills.
- Proficient in data analysis and reporting using tools like Excel or Google Sheets.
- Ability to work independently and manage time effectively in a remote environment.
- Detail-oriented with strong organizational skills.
This advertiser has chosen not to accept applicants from your region.
1
Remote E-commerce Operations Coordinator
Posted 13 days ago
Job Viewed
Job Description
Our client is seeking a detail-oriented and proactive E-commerce Operations Coordinator to join their fully remote team. This role is critical for ensuring the smooth and efficient functioning of their online sales channels. You will be responsible for managing product listings, processing orders, coordinating with fulfillment partners, and optimizing the overall customer experience. The ideal candidate will have a strong understanding of e-commerce platforms, excellent organizational skills, and the ability to thrive in a fast-paced, remote environment. This position offers the flexibility to work from home while contributing to a growing online business.
Key Responsibilities:
Qualifications:
This fully remote position based in Garissa, Garissa, KE offers a fantastic opportunity to grow within the e-commerce sector.
Key Responsibilities:
- Manage and maintain product listings across various e-commerce platforms, ensuring accuracy of descriptions, pricing, and inventory levels.
- Process customer orders efficiently, verifying details and coordinating with warehouse or fulfillment partners for timely dispatch.
- Monitor order fulfillment status and proactively address any delays or issues.
- Handle customer inquiries and resolve issues related to orders, shipping, and returns in a timely and professional manner.
- Collaborate with marketing teams to ensure product information aligns with promotional activities.
- Assist in managing inventory levels and communicating needs to procurement teams.
- Generate reports on sales performance, order volume, and operational efficiency.
- Identify and recommend process improvements to enhance the e-commerce customer journey and operational workflows.
- Stay updated on e-commerce best practices, platform updates, and emerging technologies.
- Ensure compliance with all relevant e-commerce policies and procedures.
- Assist in managing customer reviews and feedback, responding where appropriate.
- Coordinate with shipping carriers and logistics providers to optimize delivery times and costs.
- Troubleshoot and resolve technical issues related to the e-commerce platform.
- Contribute to the development and execution of strategies to improve conversion rates and customer satisfaction.
- Maintain accurate records of all operational activities.
Qualifications:
- Proven experience in e-commerce operations, online retail, or a related field.
- Familiarity with major e-commerce platforms (e.g., Shopify, Amazon Seller Central, eBay).
- Excellent organizational and time-management skills with strong attention to detail.
- Proficiency in using spreadsheets and data analysis tools (e.g., Excel, Google Sheets).
- Strong communication and interpersonal skills, with the ability to interact effectively with customers and internal teams.
- Ability to work independently and manage multiple tasks in a remote setting.
- Problem-solving skills and a proactive approach to addressing challenges.
- High school diploma or equivalent; a Bachelor's degree in Business, Marketing, or a related field is a plus.
- Experience with order management systems (OMS) and inventory management software.
- Understanding of digital marketing principles relevant to e-commerce is beneficial.
This fully remote position based in Garissa, Garissa, KE offers a fantastic opportunity to grow within the e-commerce sector.
This advertiser has chosen not to accept applicants from your region.
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