2 E Commerce Operations Coordinator jobs in whatjobs
E-commerce Operations Coordinator
Posted 14 days ago
Job Viewed
Job Description
Our client is seeking a highly organized and detail-oriented E-commerce Operations Coordinator to manage and streamline their online retail operations, functioning as a fully remote role. This position is critical for ensuring a seamless customer experience from order placement to delivery. The ideal candidate will have a strong understanding of e-commerce platforms, inventory management, order fulfillment processes, and shipping logistics. You will be responsible for monitoring online sales channels, managing product listings, processing orders accurately, and coordinating with fulfillment partners. This role requires excellent problem-solving skills to address any operational challenges that may arise, ensuring timely resolution and customer satisfaction. Key responsibilities include tracking inventory levels, managing returns and exchanges, and optimizing shipping strategies to control costs and improve delivery times. You will also work closely with marketing teams to ensure product information is accurate and appealing on the website. Proficiency in e-commerce software and a keen eye for detail are essential. This remote position offers the flexibility to work from anywhere, allowing for a great work-life balance while contributing significantly to the success of the online retail business. We are looking for an individual who is proactive, efficient, and possesses strong organizational skills to manage the day-to-day operations of the e-commerce business effectively. If you are passionate about online retail, enjoy operational challenges, and thrive in a remote work environment, we encourage you to apply.
Responsibilities:
Responsibilities:
- Oversee daily e-commerce operations, including order processing, inventory management, and customer inquiries.
- Ensure accurate and up-to-date product listings on all online sales channels.
- Monitor inventory levels and coordinate with suppliers or warehouses to maintain adequate stock.
- Manage the order fulfillment process, ensuring timely picking, packing, and shipping.
- Coordinate with third-party logistics providers (3PLs) and shipping carriers.
- Process customer returns, exchanges, and refunds efficiently.
- Troubleshoot and resolve any operational issues that arise, such as shipping delays or order discrepancies.
- Analyze sales data and operational metrics to identify areas for improvement.
- Collaborate with marketing and sales teams to ensure consistent branding and product information.
- Implement and refine operational processes to enhance efficiency and customer satisfaction.
- Stay informed about e-commerce best practices and emerging trends.
- Bachelor's degree in Business Administration, Operations Management, or a related field.
- 1-3 years of experience in e-commerce operations, retail, or a related field.
- Familiarity with e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Understanding of inventory management principles and order fulfillment processes.
- Experience with shipping logistics and working with carriers.
- Strong analytical and problem-solving skills.
- Excellent organizational and time-management abilities.
- Proficiency in MS Office Suite, particularly Excel.
- Ability to work independently and communicate effectively in a remote setting.
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E-commerce Operations Coordinator
Posted 2 days ago
Job Viewed
Job Description
Our client is seeking a detail-oriented and proactive E-commerce Operations Coordinator to manage and optimize their online retail presence. This role involves coordinating daily online sales activities, ensuring smooth order fulfillment, and maintaining high standards of customer satisfaction. You will be responsible for managing product listings across various e-commerce platforms, updating inventory levels, and monitoring sales performance. Key responsibilities include processing customer orders efficiently, coordinating with logistics partners for timely delivery, and handling customer inquiries and issues related to online purchases. The ideal candidate will have prior experience in e-commerce operations, retail management, or a related field. Proficiency in e-commerce platforms (e.g., Shopify, Jumia) and inventory management software is highly desirable. Strong organizational skills, excellent communication abilities, and a customer-centric approach are essential for this role. You will work collaboratively with marketing, sales, and customer service teams to ensure a cohesive and positive online shopping experience for our client's customers. This is an exciting opportunity to contribute to a growing online retail business and gain valuable experience in the dynamic world of e-commerce. This role will be based in the busy commercial hub of Ongata Rongai, Kajiado, KE .
This advertiser has chosen not to accept applicants from your region.
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