3,452 Sales Operations Planning jobs in Kenya

• Overseeing all aspects of e-commerce operations, including website management, order processing, fulfillment, and shipping.
• Developing and implementing strategies to enhance the online customer journey and improve conversion rates.
• Managing inventory levels across multiple warehouses and ensuring accurate stock counts.
• Coordinating with third-party logistics (3PL) providers to ensure efficient and timely order fulfillment.
• Implementing and managing customer service protocols to ensure high levels of customer satisfaction.
• Analyzing sales data and operational metrics to identify areas for improvement and cost savings.
• Staying current with e-commerce trends, technologies, and best practices.
• Managing relationships with e-commerce platforms, payment gateways, and other technology vendors.
• Developing and executing promotional campaigns and ensuring smooth integration with operational workflows.
• Leading and mentoring a remote team of operations specialists.

• Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
• A minimum of 5-7 years of progressive experience in e-commerce operations management.
• Proven track record of successfully managing online retail operations and driving growth.
• Strong understanding of inventory management, order fulfillment, warehousing, and shipping processes.
• Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated tools.
• Proficiency in data analysis and using analytics tools to drive operational decisions.
• Excellent project management, problem-solving, and leadership skills.
• Strong communication and interpersonal skills, effective for leading a remote team.
• Experience with omnichannel retail strategies is highly desirable.
• Adaptability and the ability to thrive in a fast-paced, dynamic remote environment.

• Develop and implement a strategic roadmap for the e-commerce business to achieve revenue growth and market share objectives.
• Oversee all aspects of the e-commerce platform, including website design, user experience (UX), content management, and conversion rate optimization (CRO).
• Manage and optimize digital marketing campaigns across various channels (SEO, SEM, social media, email marketing) to drive qualified traffic and sales.
• Develop and execute merchandising strategies to maximize product visibility and sales performance.
• Ensure a seamless and positive customer journey from browsing to post-purchase support.
• Collaborate with supply chain and logistics teams to optimize inventory management and order fulfillment processes.
• Analyze e-commerce data and key performance indicators (KPIs) to identify trends, insights, and areas for improvement.
• Manage the e-commerce budget and resource allocation effectively.
• Lead, mentor, and inspire a remote team of e-commerce professionals.
• Stay abreast of emerging e-commerce trends, technologies, and best practices.

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. MBA is a plus.
• Minimum of 7 years of progressive experience in e-commerce, with at least 3 years in a senior leadership role.
• Proven track record of successfully growing online sales and improving e-commerce KPIs.
• Extensive experience with major e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud) and associated tools.
• Strong understanding of digital marketing principles and analytics tools (e.g., Google Analytics, SEMrush).
• Demonstrated expertise in UX/UI design and conversion rate optimization techniques.
• Excellent leadership, team management, and communication skills.
• Ability to develop and execute strategic plans in a remote work environment.
• Strong analytical and problem-solving abilities.
• Experience in managing online merchandising and product catalog management.

• Develop and execute a comprehensive e-commerce strategy to drive online sales growth and market share.
• Oversee daily operations of the e-commerce platform, including website management, product listings, and content updates.
• Manage inventory levels and forecasting to ensure product availability and minimize stockouts.
• Optimize order fulfillment processes, including warehousing, shipping, and returns management.
• Collaborate with marketing teams to develop and implement online marketing campaigns and promotions.
• Analyze sales data and customer behavior to identify trends, opportunities, and areas for improvement.
• Ensure a superior customer experience across all online touchpoints, from browsing to post-purchase support.
• Manage relationships with third-party vendors and service providers (e.g., payment gateways, logistics partners).
• Monitor key performance indicators (KPIs) and generate regular reports on e-commerce performance.
• Stay abreast of industry best practices, emerging technologies, and competitor activities in the online retail space.
• Lead and mentor a remote team of e-commerce specialists, fostering a high-performance culture.
• Implement strategies to improve conversion rates, average order value, and customer lifetime value.
• Ensure compliance with all relevant e-commerce regulations and data privacy laws.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 7 years of experience in retail management, with at least 4 years focused on e-commerce operations.
• Proven success in developing and implementing profitable e-commerce strategies.
• In-depth understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
• Strong analytical skills with proficiency in data analysis and reporting tools (e.g., Google Analytics).
• Excellent leadership, communication, and interpersonal skills.
• Experience managing remote teams and fostering collaboration.
• Knowledge of digital marketing strategies (SEO, SEM, social media, email marketing).
• Familiarity with supply chain management and logistics.
• Ability to work independently and take initiative in a remote setting.
• Strategic thinking and problem-solving capabilities.
• Experience in the specific retail sector of the client is a plus.

Childfund Work Location
Nairobi, Kenya

Childfund Division
Global Impact

ChildFund Department
Country Management

Job Details
Position title: Specialist Sr, Grants Writer and Business Development
Location:
Nairobi

ChildFund office: Nairobi, Kenya
Manager/Supervisor title: Manager Sr, Grants Acquisition & Management
Position type:
Full-time fixed term

Work environment:
On-site

About ChildFund
ChildFund is a child-focused international development organization that works in 23 countries to connect children with the people, resources and institutions they need to grow up healthy, educated, skilled and safe, no matter where they are.

ChildFund's Values
ChildFund values a diverse, equitable, inclusive, and accessible environment where everyone is welcomed and celebrated equally. In our culture of connection, you will have ample opportunity to grow, learn, and lead while contributing your talents and innovations to our inspiring mission.

ChildFund's Commitment
ChildFund International has a zero-tolerance policy regarding sexual exploitation, abuse and harassment (SEAH) and all other forms of harm by its staff, partners, and other representatives in the delivery of its mission and services for children. ChildFund is committed to creating a safe environment in the workplace as well as in the communities where it delivers programs and services. ChildFund expects every staff member, partner, and representative to adhere to this commitment and to ensure all organizational policies and standards are followed. This position is subject to a range of vetting checks, including a criminal records check and/or disclosure to ensure program participants are safeguarded.

About This Role
The Specialist Sr, Grants Writer and Business Development will be a key driver in ChildFund Kenya's funding portfolio by securing transformative funding from global institutional donors, multilateral and bilateral donors, private sector donors, Foundations and Corporate donors. The Grants Writer will also lead end-to-end proposal development, enhance organizational capacity, and amplify ChildFund Kenya's ability to empower vulnerable children in Kenya through acquisition of diversified funding. This role requires a deep understanding of the Kenyan development sector, local and international donor landscapes, and compliance with Kenyan NGO regulatory frameworks.

The Specialist Sr, Grants Writer and Business Development will be responsible for leading the Proposal development process and writing project proposals and concept notes, will provide direct technical support as well advice to proposal teams throughout the proposal development processes. This includes but is not limited to preparing technical narratives and corresponding annexes, leading specific project proposals, and training staff on proposal development and grants writing. The successful candidate will evaluate funding opportunities, lead the preparation of competitive and donor-compliant proposals, and enhance the capacities of ChildFund Kenya's teams through targeted training and mentorship.

Primary Responsibilities
STRATEGIC FUNDING OPPORTUNITY ANALYSIS & POSITIONING

• The Grants Writer will conduct rigorous assessments of various funding opportunities from a variety of donors (US, FCDO, EU, Multilateral (UN), Bilateral, Foundations, and corporate funding opportunities for suitability, strategic alignment and organizational competitive viability, sharing findings with colleagues and advising on appropriate steps for the organization.
• Provide strategic advice to ChildFund Kenya's leadership on bid/no-bid decisions through data-driven risk-benefit analyses, aligned with ChildFund Kenya's priorities and capacities.
• The proposal writer will work with GAAM lead to ensure that all required documents including annexes, logframes, Theory Of Change, Organogram, Work plans, and all other required annexes are prepared and submitted to GAAM Lead in readiness for submission.

END-TO-END PROPOSAL DEVELOPMENT & WRITING

• The Grants Writer will lead the full proposal writing and guide the development process, ensuring alignment with donor guidelines, ChildFund Kenya's Policies and Kenyan NGO compliance.
• The Grants Writer will work with technical teams to guide the design of project proposals and concept notes by orchestrating diverse cross-functional teams' collaboration (including programs, finance, MEAL, Admin, Sponsorship and Partnerships Portfolio Management teams) to integrate technical, financial, and monitoring components into compelling competitive and compliant grant applications (technical project proposal narratives/financial budgets) based on donor guidelines.
• Ensure 100% donor compliance and zero-error submissions through meticulous quality assurance of technical content, annexes, and formatting.
• The Grants Writer will provide copy editing support to proposal teams in the last stages of proposal development.
• Respond to internal and external queries on drafted and submitted proposals.
• Maintain positive relationships with fund providers and other stakeholders as may be required
• Maintain records and submit reports related to grant opportunities to the manager on a regular basis.

CAPACITY STRENGTHENING & KNOWLEDGE MANAGEMENT

• Design/deliver training and coaching sessions for ChildFund Kenya's staff and partners on proposal writing skills, donor compliance awareness, and innovative resource mobilization approaches (e.g., logframe development, donor cultivation, pipeline development, proposals and concept notes development process), increasing proposal win rates.
• Develop and maintain knowledge management system for tracking opportunities from capture to award including maintaining a repository of proposal development templates, pre-award tools, program concepts, capacity statements, proposal templates, pricing tables etc.
• Curate/share best/promising practices, templates, and donor intelligence via Grants Acquisition & Business Development teams and ChildFund's digital resource hub.
• Lead the management of the knowledge database to ensure information is shared among technical team, field program and other concerned staff, to capture new opportunities and track the ongoing grants.

EXPERT/TECHNICAL ADVISORY & QUALITY CONTROL

• Serve as lead technical writer/ reviewer for Project Proposals and Concept Notes, providing real-time feedback and technical guidance on proposal structure, narrative strategy, theory of change articulation, logical frameworks, gender inclusion and risk analysis, tailored to the Kenyan development context and donor expectations.
• Conduct rigorous research including advanced intelligence gathering for grant opportunities including research institutional donors as appropriate
• Review and perform final copy-editing of project proposals and concept notes to ensure clarity, consistency, coherence, flow, technical accuracy, and persuasive impact as well as in complete adherence to donor and ChildFund standards.
• Ensure that project proposals and concept notes are culturally appropriate and sensitive to local contexts.
• Maintain effective communication channels with internal teams and external stakeholders including donors, partners, and government bodies.
• Support the development of strategic partnerships to enhance funding opportunities.

Required Experience and Education

• A master's degree in international development, Social Sciences, Economics, Development Studies, or relevant discipline.
• Certifications (APMP, PMD Pro).

• At least 8+ years progressive Institutional grants acquisition experience in grants acquisition and proposal writing within Kenya and/or East Africa, with documented success securing funds from local and international donors including:

• US Government Agencies (USAID, USDA, BHA, etc).
  Required Competencies

• European Union (EU)/European Governments (ECHO, FCDO, SIDA, etc.)

• Multilaterals/Bilateral Organizations (UNICEF, WFP, UN Habitat, WFP, UNHCR, World Bank, African Development Bank, etc)
• Foundations (>US$ 500k awards)
• Corporations (>US$ 500k awards)
• Proven success in leading proposal development processes for Kenyan registered NGOs or international organizations operating in Kenya.
• Experience navigating Kenyan NGO regulatory frameworks and donor compliance requirements.

ChildFund's Core Competencies

• Teamwork: the ability to work effectively and collaborate with others; values and respects individual differences.
• Communication: demonstrates empathy and tact when communicating with others and uses a storytelling approach when appropriate.
• Results orientation: gets things done; takes proactive steps to achieve organizational goals and quality standards.
• Decision making: uses good judgement, critical thinking, and non-traditional ways to evaluate problems and opportunities; reflects and innovates to improve decisions and outcomes.
• Resilience: thrives and grows in rapidly changing, demanding, and complex environments.
• Digital literacy: adopts and champions new technology to relevant contexts, stays aware of technological trends and embraces technological solutions to business challenges.

Other Required Competencies

• Languages: Excellent command Fluent Written and Spoken English (C2). Proficiency in Kiswahili is an advantage.
• Excellent writing skills of proposals, i.e. concise, appealing and clear writing that complies with the language and expectations of the donor. These writing skills will be tested for short-listed candidates.
• Strong organizational and project management skills with the ability to manage competing priorities and deadlines effectively.
• Exceptional interpersonal and communication skills to foster collaboration across multidisciplinary teams and external partners.
• Strong organizational and project management skills with the ability to manage competing priorities and deadlines effectively.
• Exceptional interpersonal and communication skills to foster collaboration across multidisciplinary teams and external partners.
• Ability to distill complex technical concepts into compelling, donor-aligned narratives (assessment required).
• Organized, detail-oriented, team player, self-starter and results-oriented individual.
• Ability to lead and coordinate multiple projects simultaneously, work well under pressure and meet deadlines.
• Excellent presentation, public speaking, and interpersonal skills.
• Donor Compliance Expertise: Mastery of EU PRAG, FCDO, UN, and USG rules, etc.
• Digital Fluency and Mastery: Advanced MS Office Suite Proficiency on digital proposal management tools (Word/PowerPoint), SharePoint, CRM (e.g., Salesforce), and virtual collaboration tools (Teams, Zoom, etc).

• Identify and pursue new business opportunities within the e-commerce sector.
• Develop and execute strategies to expand the company's online market reach and customer base.
• Forge strategic partnerships with relevant businesses, platforms, and influencers.
• Conduct thorough market research and competitive analysis to identify trends and opportunities.
• Generate leads and manage the sales pipeline for potential business development initiatives.
• Negotiate and finalize partnership agreements and commercial terms.
• Collaborate with marketing and product teams to develop go-to-market strategies for new initiatives.
• Monitor and analyze the performance of business development initiatives and partnerships.
• Build and maintain strong relationships with key external stakeholders.
• Prepare business proposals and presentations for potential partners and stakeholders.
• Stay abreast of the latest trends and innovations in e-commerce and digital business development.

• Bachelor's degree in Business Administration, Marketing, Economics, or a related field. An MBA or equivalent is highly desirable.
• Minimum of 7 years of experience in business development, sales, or strategy within the e-commerce or digital industry.
• Proven track record of identifying and closing successful business partnerships and revenue-generating opportunities.
• Deep understanding of the e-commerce ecosystem, online marketplaces, and digital marketing strategies.
• Exceptional negotiation, communication, and presentation skills.
• Strong analytical and strategic thinking abilities.
• Ability to work independently, self-motivate, and manage a remote workload effectively.
• Proficiency in CRM software and sales management tools.
• Experience in developing and executing business plans.
• A strong network within the e-commerce or digital space is a significant advantage.

• Develop and implement a data-driven e-commerce strategy to achieve sales targets and market share growth.
• Manage the day-to-day operations of the e-commerce platform, including website content, product listings, and inventory management.
• Oversee and optimize online marketing campaigns, including SEO, SEM, social media advertising, email marketing, and affiliate marketing.
• Analyze website traffic, sales data, and customer behavior to identify trends and opportunities for improvement.
• Implement A/B testing and conversion rate optimization (CRO) strategies to enhance user experience and drive sales.
• Manage the e-commerce budget and allocate resources effectively to maximize ROI.
• Collaborate with the design and development teams to ensure a visually appealing and user-friendly website.
• Stay informed about industry trends, competitor activities, and emerging e-commerce technologies.
• Manage customer service inquiries and feedback related to the online store.
• Develop and maintain strong relationships with third-party vendors and partners.

• Bachelor's degree in Marketing, Business Administration, E-commerce, or a related field.
• A minimum of 6 years of progressive experience in e-commerce management, with a proven track record of driving online sales growth.
• Demonstrated expertise in e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and analytics tools (e.g., Google Analytics).
• Strong understanding of digital marketing channels, SEO, SEM, social media marketing, and email marketing.
• Proven experience with conversion rate optimization (CRO) and A/B testing.
• Excellent analytical, strategic thinking, and problem-solving skills.
• Strong leadership and project management abilities.
• Exceptional communication and interpersonal skills.
• Ability to work independently and thrive in a fast-paced, remote environment.
• Experience in managing online brand presence and customer engagement.

• Develop and implement effective sales strategies to achieve revenue targets.
• Lead, mentor, and motivate a remote sales team to maximize performance.
• Set individual and team sales goals and monitor progress.
• Manage the entire sales cycle, from lead generation to closing deals.
• Analyze market trends and identify new business opportunities.
• Build and maintain strong relationships with key clients and partners.
• Oversee CRM system management and ensure data accuracy.
• Develop sales forecasts and prepare regular performance reports.
• Collaborate with marketing to align sales and marketing initiatives.
• Stay abreast of industry best practices and competitive landscape.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 7 years of experience in sales, with at least 3 years in a sales management or leadership role.
• Proven track record of successfully leading sales teams and exceeding targets.
• Strong understanding of sales principles, methodologies, and CRM software.
• Excellent communication, negotiation, and presentation skills.
• Demonstrated ability to build and motivate high-performing teams remotely.
• Strategic thinking and strong analytical skills.
• Ability to work independently and manage complex sales processes from a distance.
• Experience in (Specify Industry if applicable, e.g., SaaS, Technology) is highly preferred.