2 Senior E Commerce Operations Manager Omnichannel Strategy jobs in whatjobs
Senior E-commerce Operations Manager - Omnichannel Strategy
Posted 20 days ago
Job Viewed
Job Description
Our client, a prominent and growing retail brand, is seeking a highly experienced Senior E-commerce Operations Manager to lead their online business operations and drive omnichannel strategy. This is a fully remote position, allowing you to strategically manage operations from any location. You will be responsible for overseeing all aspects of the e-commerce customer journey, from website management and order fulfillment to customer service and logistics. This includes optimizing website performance, ensuring a seamless user experience, managing inventory levels across online channels, and streamlining the order processing and shipping procedures. You will collaborate closely with marketing, sales, IT, and supply chain teams to ensure cohesive execution of online sales strategies and promotions. The ideal candidate will possess a strong understanding of e-commerce platforms, digital marketing principles, and supply chain management. Proven experience in managing high-volume online sales, analyzing key performance indicators (KPIs), and implementing continuous improvements is essential. Excellent leadership, project management, and problem-solving skills are required to effectively manage a remote team and drive operational excellence. Experience with CRM systems and e-commerce analytics tools is highly desirable. This remote role offers a significant opportunity to shape the future of our client's online retail presence and contribute to their overall growth strategy. We are looking for a results-oriented, detail-focused individual with a passion for customer satisfaction and a proven ability to optimize online operations for maximum efficiency and profitability. Your leadership will be critical in delivering an exceptional online shopping experience and ensuring the smooth functioning of all e-commerce activities. The ability to manage complex operations remotely, adapt to changing market dynamics, and foster a collaborative virtual team environment is key to success in this role.
This advertiser has chosen not to accept applicants from your region.
0
Senior E-commerce Operations Manager - Omnichannel Strategy
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a strategic and detail-oriented Senior E-commerce Operations Manager to oversee and optimize their online retail operations. This position is fully remote, allowing you to manage operations from anywhere while driving efficiency and growth across all digital channels. You will be responsible for ensuring a seamless customer experience from website browsing to final delivery, managing inventory, order fulfillment, and customer service functions. The ideal candidate will have extensive experience in e-commerce operations, a strong understanding of omnichannel strategies, and a proven ability to leverage technology to improve processes and reduce costs.
Key responsibilities include:
Required qualifications and experience:
Key responsibilities include:
- Overseeing all aspects of e-commerce operations, including website management, order processing, fulfillment, and shipping.
- Developing and implementing strategies to enhance the online customer journey and improve conversion rates.
- Managing inventory levels across multiple warehouses and ensuring accurate stock counts.
- Coordinating with third-party logistics (3PL) providers to ensure efficient and timely order fulfillment.
- Implementing and managing customer service protocols to ensure high levels of customer satisfaction.
- Analyzing sales data and operational metrics to identify areas for improvement and cost savings.
- Staying current with e-commerce trends, technologies, and best practices.
- Managing relationships with e-commerce platforms, payment gateways, and other technology vendors.
- Developing and executing promotional campaigns and ensuring smooth integration with operational workflows.
- Leading and mentoring a remote team of operations specialists.
Required qualifications and experience:
- Bachelor's degree in Business Administration, Marketing, Operations Management, or a related field.
- A minimum of 5-7 years of progressive experience in e-commerce operations management.
- Proven track record of successfully managing online retail operations and driving growth.
- Strong understanding of inventory management, order fulfillment, warehousing, and shipping processes.
- Experience with e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and associated tools.
- Proficiency in data analysis and using analytics tools to drive operational decisions.
- Excellent project management, problem-solving, and leadership skills.
- Strong communication and interpersonal skills, effective for leading a remote team.
- Experience with omnichannel retail strategies is highly desirable.
- Adaptability and the ability to thrive in a fast-paced, dynamic remote environment.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Senior e commerce operations manager omnichannel strategy Jobs in Kenya !
1