4 Head Of E Commerce Operations Strategy jobs in whatjobs
Head of E-commerce Operations & Strategy
Posted 13 days ago
Job Viewed
Job Description
Our client, a rapidly scaling online retailer, is seeking a visionary and results-driven Head of E-commerce Operations & Strategy to lead their fully remote operations. This is a pivotal role demanding expertise in managing all facets of online sales, from website performance and customer experience to supply chain integration and digital marketing effectiveness. You will be responsible for developing and executing a comprehensive e-commerce strategy that drives revenue growth, enhances brand presence, and optimizes operational efficiency. The ideal candidate will possess a deep understanding of e-commerce platforms, digital marketing channels, customer relationship management (CRM) systems, and data analytics. You will lead a distributed team, fostering a collaborative and high-performance culture. Your responsibilities will include overseeing website development and maintenance, managing online product merchandising, optimizing the customer journey, and ensuring seamless order fulfillment and customer service. Strategic thinking, strong leadership capabilities, and a data-driven approach to decision-making are essential. This role requires the ability to work autonomously, navigate complex challenges in a fast-paced digital environment, and communicate effectively with stakeholders across the organization. This is an exceptional opportunity to make a significant impact on the growth trajectory of a thriving e-commerce business, working entirely from a remote location.
Key Responsibilities:
Key Responsibilities:
- Develop and implement a strategic roadmap for the e-commerce business to achieve revenue growth and market share objectives.
- Oversee all aspects of the e-commerce platform, including website design, user experience (UX), content management, and conversion rate optimization (CRO).
- Manage and optimize digital marketing campaigns across various channels (SEO, SEM, social media, email marketing) to drive qualified traffic and sales.
- Develop and execute merchandising strategies to maximize product visibility and sales performance.
- Ensure a seamless and positive customer journey from browsing to post-purchase support.
- Collaborate with supply chain and logistics teams to optimize inventory management and order fulfillment processes.
- Analyze e-commerce data and key performance indicators (KPIs) to identify trends, insights, and areas for improvement.
- Manage the e-commerce budget and resource allocation effectively.
- Lead, mentor, and inspire a remote team of e-commerce professionals.
- Stay abreast of emerging e-commerce trends, technologies, and best practices.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. MBA is a plus.
- Minimum of 7 years of progressive experience in e-commerce, with at least 3 years in a senior leadership role.
- Proven track record of successfully growing online sales and improving e-commerce KPIs.
- Extensive experience with major e-commerce platforms (e.g., Shopify Plus, Magento, Salesforce Commerce Cloud) and associated tools.
- Strong understanding of digital marketing principles and analytics tools (e.g., Google Analytics, SEMrush).
- Demonstrated expertise in UX/UI design and conversion rate optimization techniques.
- Excellent leadership, team management, and communication skills.
- Ability to develop and execute strategic plans in a remote work environment.
- Strong analytical and problem-solving abilities.
- Experience in managing online merchandising and product catalog management.
This advertiser has chosen not to accept applicants from your region.
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Head of E-commerce Operations & Strategy
Posted 10 days ago
Job Viewed
Job Description
Our client, a leading national retailer, is seeking a dynamic and strategic Head of E-commerce Operations & Strategy to drive their online business forward. This is a fully remote position, offering the unique opportunity to lead digital transformation from anywhere. You will be responsible for developing and executing a comprehensive e-commerce strategy, overseeing all aspects of online sales, marketing, and operations. This includes website management, digital marketing campaigns, customer acquisition and retention, order fulfillment, and logistics. The ideal candidate will possess extensive experience in e-commerce management, a deep understanding of digital marketing channels, and a proven ability to optimize the online customer journey. You will work closely with cross-functional teams, including IT, marketing, merchandising, and supply chain, to ensure a seamless and exceptional online shopping experience. This role requires strong leadership, analytical skills, and the ability to adapt to the rapidly evolving e-commerce landscape. We are looking for an innovative thinker who can leverage data and technology to drive growth and profitability in the online space, contributing to our client's success in the Nakuru, Nakuru, KE region and beyond. The position emphasizes a results-driven approach and a commitment to delivering superior customer value.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement the overall e-commerce strategy and roadmap.
- Manage the day-to-day operations of the e-commerce platform, including website content, product merchandising, and promotions.
- Oversee digital marketing initiatives, including SEO, SEM, social media, and email marketing.
- Drive customer acquisition, conversion, and retention strategies.
- Optimize the online customer experience, from website navigation to checkout and post-purchase support.
- Manage the e-commerce P&L and drive revenue growth.
- Collaborate with supply chain and logistics teams to ensure efficient order fulfillment and delivery.
- Analyze e-commerce performance metrics and identify areas for improvement.
- Stay abreast of e-commerce trends, technologies, and best practices.
- Lead and develop the e-commerce team.
Qualifications:
- Bachelor's degree in Business Administration, Marketing, or a related field; MBA preferred.
- 8+ years of progressive experience in e-commerce management.
- 5+ years of experience in a leadership role within e-commerce or digital retail.
- Proven track record of driving significant growth in online sales.
- Expertise in digital marketing, SEO/SEM, social media, and email marketing.
- Strong understanding of e-commerce platforms, analytics tools, and CRM systems.
- Excellent leadership, communication, and strategic planning skills.
- Experience managing remote teams and working in a distributed environment.
This advertiser has chosen not to accept applicants from your region.
1
Head of E-commerce Operations & Strategy
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading retail organization with a rapidly expanding online presence, is seeking an innovative and results-driven Head of E-commerce Operations & Strategy to guide their digital sales initiatives. This is a fully remote position, allowing you to shape the future of online retail from your preferred location. The ideal candidate will possess a comprehensive understanding of e-commerce platforms, digital marketing, customer experience optimization, and supply chain management within a retail context. You will be responsible for developing and executing a robust e-commerce strategy that drives revenue growth, enhances customer engagement, and ensures operational excellence. Your duties will include overseeing website management, optimizing conversion rates, managing online marketing campaigns (SEO, SEM, social media, email marketing), and ensuring a seamless customer journey from browsing to delivery. You will also work closely with logistics and inventory teams to ensure efficient order fulfillment and timely deliveries, a critical component for customer satisfaction. This role demands strong analytical skills to track key performance indicators (KPIs), interpret sales data, and identify opportunities for improvement. You will lead a team of e-commerce specialists, fostering a collaborative and performance-driven environment. The ability to stay ahead of e-commerce trends, adapt to evolving consumer behaviors, and implement innovative solutions is paramount. While the role is remote, exceptional communication and stakeholder management skills are essential for collaborating with various departments and external partners. If you are a strategic thinker with a proven ability to scale online retail operations and deliver exceptional customer experiences, we encourage you to apply. This is a unique opportunity to make a significant impact on the retail landscape from **Malindi, Kilifi, KE**, and contribute to a dynamic and growing business.
Responsibilities:
Responsibilities:
- Develop and implement a comprehensive e-commerce strategy to drive sales and market share growth.
- Oversee all aspects of online store operations, including website management, product merchandising, and content updates.
- Manage and optimize digital marketing campaigns, including SEO, SEM, social media, and email marketing, to drive traffic and conversions.
- Analyze e-commerce data and KPIs to identify trends, insights, and opportunities for improvement.
- Enhance the customer experience across all online touchpoints, ensuring a seamless and engaging journey.
- Collaborate with logistics and inventory teams to ensure efficient order processing, fulfillment, and delivery.
- Lead and mentor the e-commerce team, fostering a culture of innovation and high performance.
- Stay abreast of emerging e-commerce technologies, trends, and best practices.
- Manage the e-commerce budget and ensure profitable operations.
- Identify and implement strategies to increase customer acquisition, retention, and lifetime value.
- Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field. A Master's degree is a plus.
- Minimum of 6 years of experience in e-commerce management, with a strong focus on strategy and operations within the retail sector.
- Proven track record of driving significant revenue growth through online channels.
- Extensive knowledge of e-commerce platforms (e.g., Shopify, Magento, WooCommerce), digital marketing tools, and analytics platforms (e.g., Google Analytics).
- Strong understanding of customer journey mapping, UX/UI principles, and conversion rate optimization (CRO).
- Excellent leadership, communication, and project management skills.
- Ability to work independently and manage remote teams effectively.
This advertiser has chosen not to accept applicants from your region.
2
Head of E-commerce Operations & Strategy
Posted 2 days ago
Job Viewed
Job Description
Our client, a prominent player in the retail industry, is seeking an accomplished Head of E-commerce Operations & Strategy to lead their online business initiatives from a remote setting. This crucial role will oversee all aspects of the e-commerce platform, from user experience and website management to order fulfillment and customer service. You will be responsible for developing and executing a comprehensive digital strategy aimed at driving online sales, enhancing customer engagement, and expanding market reach. Key responsibilities include managing the e-commerce P&L, optimizing conversion rates, and implementing data-driven marketing campaigns.
The ideal candidate will possess a strong understanding of e-commerce technologies, digital marketing best practices, and supply chain logistics. You will collaborate closely with cross-functional teams, including marketing, IT, and operations, to ensure seamless integration and efficient execution of online strategies. Experience with marketplace management, SEO/SEM, and CRM systems is essential. This position requires exceptional leadership, strategic thinking, and analytical skills, with a proven track record of delivering measurable results in online retail. You will be instrumental in identifying new growth opportunities, staying abreast of industry trends, and fostering innovation within the digital space. This is a unique opportunity to shape the future of our client's online presence and drive significant business growth in a fully remote capacity, supporting their retail operations in **Kitale, Trans-Nzoia, KE** and beyond.
The ideal candidate will possess a strong understanding of e-commerce technologies, digital marketing best practices, and supply chain logistics. You will collaborate closely with cross-functional teams, including marketing, IT, and operations, to ensure seamless integration and efficient execution of online strategies. Experience with marketplace management, SEO/SEM, and CRM systems is essential. This position requires exceptional leadership, strategic thinking, and analytical skills, with a proven track record of delivering measurable results in online retail. You will be instrumental in identifying new growth opportunities, staying abreast of industry trends, and fostering innovation within the digital space. This is a unique opportunity to shape the future of our client's online presence and drive significant business growth in a fully remote capacity, supporting their retail operations in **Kitale, Trans-Nzoia, KE** and beyond.
This advertiser has chosen not to accept applicants from your region.
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