2 Senior Retail Operations Manager E Commerce Strategy jobs in whatjobs
Senior Retail Operations Manager, E-commerce Strategy
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a dynamic and experienced Senior Retail Operations Manager to drive the strategic growth of their e-commerce operations. This position is fully remote, allowing you to lead and innovate from anywhere. The ideal candidate will have a proven track record in retail management, with a strong focus on online sales channels, supply chain optimization, and customer experience enhancement. You will be responsible for overseeing all aspects of the e-commerce platform, from inventory management and order fulfillment to marketing and customer service, ensuring a seamless and profitable online retail presence. This role requires a strategic thinker with exceptional leadership and analytical skills.
Responsibilities:
Responsibilities:
- Develop and execute a comprehensive e-commerce strategy to drive online sales growth and market share.
- Oversee daily operations of the e-commerce platform, including website management, product listings, and content updates.
- Manage inventory levels and forecasting to ensure product availability and minimize stockouts.
- Optimize order fulfillment processes, including warehousing, shipping, and returns management.
- Collaborate with marketing teams to develop and implement online marketing campaigns and promotions.
- Analyze sales data and customer behavior to identify trends, opportunities, and areas for improvement.
- Ensure a superior customer experience across all online touchpoints, from browsing to post-purchase support.
- Manage relationships with third-party vendors and service providers (e.g., payment gateways, logistics partners).
- Monitor key performance indicators (KPIs) and generate regular reports on e-commerce performance.
- Stay abreast of industry best practices, emerging technologies, and competitor activities in the online retail space.
- Lead and mentor a remote team of e-commerce specialists, fostering a high-performance culture.
- Implement strategies to improve conversion rates, average order value, and customer lifetime value.
- Ensure compliance with all relevant e-commerce regulations and data privacy laws.
- Bachelor's degree in Business Administration, Marketing, or a related field.
- Minimum of 7 years of experience in retail management, with at least 4 years focused on e-commerce operations.
- Proven success in developing and implementing profitable e-commerce strategies.
- In-depth understanding of e-commerce platforms (e.g., Shopify, Magento, WooCommerce) and related technologies.
- Strong analytical skills with proficiency in data analysis and reporting tools (e.g., Google Analytics).
- Excellent leadership, communication, and interpersonal skills.
- Experience managing remote teams and fostering collaboration.
- Knowledge of digital marketing strategies (SEO, SEM, social media, email marketing).
- Familiarity with supply chain management and logistics.
- Ability to work independently and take initiative in a remote setting.
- Strategic thinking and problem-solving capabilities.
- Experience in the specific retail sector of the client is a plus.
This advertiser has chosen not to accept applicants from your region.
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Senior Retail Operations Manager - E-commerce Strategy
Posted 1 day ago
Job Viewed
Job Description
Our client, a leading name in the retail sector, is seeking a dynamic and experienced Senior Retail Operations Manager to lead their e-commerce operations. This is a fully remote role, offering unparalleled flexibility to manage strategic initiatives from the comfort of your home office.
You will be instrumental in driving the growth and efficiency of our client's online retail presence. This includes overseeing all aspects of e-commerce operations, from website management and digital marketing to order fulfillment and customer service. The ideal candidate possesses a strong understanding of online retail trends, proven leadership capabilities, and a data-driven approach to optimizing performance. You will work closely with marketing, sales, and logistics teams to ensure a seamless and exceptional customer experience across all digital touchpoints.
Key Responsibilities:
You will be instrumental in driving the growth and efficiency of our client's online retail presence. This includes overseeing all aspects of e-commerce operations, from website management and digital marketing to order fulfillment and customer service. The ideal candidate possesses a strong understanding of online retail trends, proven leadership capabilities, and a data-driven approach to optimizing performance. You will work closely with marketing, sales, and logistics teams to ensure a seamless and exceptional customer experience across all digital touchpoints.
Key Responsibilities:
- Develop and execute comprehensive e-commerce strategies to drive online sales, customer acquisition, and retention.
- Oversee the day-to-day operations of the e-commerce platform, ensuring a user-friendly and efficient online shopping experience.
- Manage digital marketing campaigns, including SEO, SEM, social media marketing, and email marketing, to increase website traffic and conversion rates.
- Monitor website performance metrics, analyze sales data, and generate reports to identify trends and opportunities for improvement.
- Coordinate with the logistics and supply chain teams to ensure timely and accurate order fulfillment and delivery.
- Manage customer service operations for the e-commerce channel, resolving issues promptly and ensuring high levels of customer satisfaction.
- Collaborate with product merchandising teams to ensure optimal product presentation and availability online.
- Stay informed about emerging e-commerce technologies and industry best practices, recommending and implementing new solutions.
- Develop and manage the e-commerce budget, ensuring efficient allocation of resources.
- Lead and mentor a remote team of e-commerce specialists, fostering a high-performance culture.
- Conduct regular A/B testing and conversion rate optimization (CRO) initiatives.
- Ensure compliance with data privacy regulations and e-commerce best practices.
- Bachelor's degree in Business Administration, Marketing, or a related field. An MBA is a plus.
- Minimum of 6 years of progressive experience in e-commerce management and retail operations.
- Demonstrated success in developing and executing profitable e-commerce strategies.
- Strong understanding of digital marketing channels and analytics tools (e.g., Google Analytics, Adobe Analytics).
- Proficiency in e-commerce platforms (e.g., Shopify, Magento, WooCommerce).
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage remote teams effectively.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Experience with inventory management and order fulfillment processes.
- Knowledge of current retail and e-commerce trends.
- Ability to thrive in a fast-paced, remote work environment.
This advertiser has chosen not to accept applicants from your region.
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