saas - customer success manager
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This is a
full-time leadership role in Nairobi
, positioned at the heart of customer lifecycle management within the SaaS industry. Unlike entry-level customer success positions, this role is strategically designed to blend customer engagement, pre-sales support, product adoption, and team leadership.
Key Job Responsibilities.
1. End-to-End Customer Lifecycle Management
- Responsible for the entire customer success journey from the trial phase through post-sale, including guiding trial customers, uncovering needs, demonstrating value, and driving conversion to paid contracts.
2. Pre-Sales & Solution Support:
- Collaborate with the sales team by providing product demonstrations, scenario based solution design, and value proposition support during the pre-sales stage to facilitate deal closure.
3. Customer Relationship & Retention
- Establish and maintain long-term cooperative relationships with customers in Africa, enhancing customer satisfaction, retention rate, and renewal rate.
4. Customer Training & Support
- Conduct customer training sessions and address technical inquiries to ensure customers fully understand and utilize product features, thereby increasing product adoption and usage depth.
5. Customer Feedback & Product Optimization.
- Regularly collect customer feedback and combined with market and competitor insights, provide suggestions to the product team to drive product iteration and optimization.
6. Customer Success Planning & Execution
- Develop and implement customer success roadmaps to help customers achieve their business goals and enhance their experience and satisfaction.
7. Team Management & Local Operations
- Lead the local Customer Success team, establishing workflows and service standards to ensure team alignment and efficient execution of goals.
Job Requirements
1. Education
- Bachelor's degree or above, preferably in Marketing, Business Management, Information Technology, or related fields.
2. Work Experience
- Minimum of 5 years of experience in Customer Success or customer management, with a background in the SaaS industry.
- Proven experience in team management, with the ability to lead a local team to achieve customer success objectives.
- Preference will be given to candidates with CSM experience from leading SaaS companies such as Odoo, Zoho, QuickBooks, Busy, Tally, etc.
3. Core Competencies
- Familiar with SaaS product promotion and customer lifecycle management strong technical acumen and solution design capabilities.
- Ability to support pre-sales activities, including product demonstrations and value communication tailored to customer business scenarios.
- Skilled in using data analysis to identify renewal and upsell opportunities and drive conversions.
- Proficient in using CRM systems (e.g. Salesforce, Zoho CRM) and data analysis tools.
4. Preferred Qualifications
- Experience in Customer Success or pre-sales within the SaaS retail sector in East Africa.
- Experience in building or optimizing customer success processes from the ground up.
- Ability to propose product or operational improvements based on market and customer behavior data.
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Job Description
Base Salary: KES 100,000 – 150,000 Net (based on experience & performance)
Position Overview
We are seeking a Senior SaaS Sales Executive to lead high-value client acquisition and strategic sales for LogixFleet.
The role is designed for a high-caliber B2B SaaS sales leader who has proven success in closing enterprise deals, building C-level relationships, and driving revenue growth in competitive technology markets.
The ideal candidate combines consultative solution selling with the ability to understand operational pain points, design value-based solutions, and influence decision-makers across industries.
Key Responsibilities
Strategic Sales & Business Development
• Develop and execute sales strategies to target enterprise and mid-market clients across logistics, FMCG, e-commerce, and fleet-driven sectors.
• Identify, qualify, and nurture high-value opportunities, managing the sales cycle from prospecting to closure.
• Build and maintain relationships with C-level executives, directors, and operational leaders.
• Leverage consultative selling to articulate the business value, ROI, and competitive advantage of LogixFleet solutions.
Minimum Requirements
• 5+ years' experience in B2B SaaS/Technology sales, with at least 3 years in a senior or enterprise sales role.
• Proven track record of closing high-value deals with enterprise or mid-market clients.
• Strong network and relationships within logistics, FMCG, e-commerce, construction, and corporate mobility sectors.
• Exceptional skills in solution pitching, consultative selling, and enterprise negotiations.
• Strong business acumen and ability to present ROI-driven proposals to executives.
• Fluency in English & Kiswahili; excellent presentation and proposal-writing skills.
• Experience working in fast-paced startups or growth-stage tech companies.
Enterprise Account Executive - SaaS
Posted 3 days ago
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Responsibilities:
- Prospect and identify new enterprise sales opportunities.
- Build and maintain a robust sales pipeline of qualified leads.
- Develop and deliver compelling presentations and product demonstrations.
- Manage complex sales cycles from initial contact to contract closure.
- Negotiate and close enterprise-level deals, consistently meeting or exceeding quota.
- Build strong relationships with C-level executives and key stakeholders within target accounts.
- Collaborate with internal teams (e.g., sales engineering, customer success) to ensure customer satisfaction.
- Stay informed about industry trends and competitive landscape.
- Utilize CRM and sales enablement tools to track progress and manage accounts.
- Contribute to sales strategy and provide market feedback.
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 7 years of enterprise sales experience, with a proven track record of closing complex deals.
- Demonstrated success in selling SaaS solutions to large enterprises.
- Exceptional skills in prospecting, pipeline management, and negotiation.
- Strong understanding of consultative selling methodologies.
- Excellent communication, presentation, and interpersonal skills.
- Proven ability to thrive in a remote sales environment and manage time effectively.
- Experience with major CRM platforms (e.g., Salesforce) and sales tools.
- Ability to understand technical concepts and articulate business value.
- A hunter mentality with a passion for achieving sales excellence.
SaaS Sales Executive – Kenya Market
Posted today
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SaaS Sales Executive – Kenya Market (Hiring under DJUBO Reseller Partner)
Applications are open only to candidates based in Nairobi.
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We are seeking a motivated, high-performing SaaS Sales Executive to drive revenue growth by acquiring new customers and expanding business with existing clients in the
Kenya hospitality sector
. You will be responsible for identifying prospects, building strong relationships, and closing deals. If you're passionate about technology, have a knack for sales, and understand the hospitality domain, we want you on our team.
This role will be hired under DJUBO's authorized reseller partner in Kenya.
Key Responsibilities
- Prospecting & Lead Generation:
- Identify, qualify, and generate new business opportunities through outbound and inbound efforts.
- Maintain a strong pipeline of leads and follow up on marketing-generated inquiries.
- Client Engagement:
- Conduct product demonstrations (remote and in-person) to hotel owners, GMs, revenue managers, and decision-makers.
- Understand customer pain points and tailor solutions to meet their business needs.
- Sales Process Management:
- Own the full sales cycle from prospecting to closure.
- Negotiate contracts and close deals to meet or exceed sales targets.
- Collaboration:
- Work closely with the marketing and customer success teams to ensure seamless onboarding and handoff.
- Provide feedback to the product team based on customer insights.
- CRM & Reporting:
- Maintain accurate records of sales activities in the CRM (e.g., Salesforce, HubSpot).
- Provide regular reports and forecasts to sales leadership.
Qualifications
- Bachelor's degree in Business, Hospitality, Marketing, or a related field.
- 2- 3 years of experience in B2B SaaS sales, preferably in hospitality tech.
- Proven track record of meeting or exceeding sales targets.
- Familiarity with sales methodologies (e.g., SPIN, Challenger, MEDDIC).
- Excellent communication, presentation, and negotiation skills.
- Strong understanding of the hospitality industry and hotel tech stack (PMS, CRS, RMS, Channel Manager).
Preferred Skills
- Experience working with cloud-based sales tools (CRM, LinkedIn Sales Navigator, etc.).
- Understanding of hotel distribution landscape and OTA dynamics.
- Ability to manage multiple stakeholders and a long sales cycle.
- Self-motivated and results-oriented with a strong work ethic.
Benefits
- Competitive base salary + uncapped Sales Incentives.
- Opportunity to work with a fast-growing SaaS company transforming hospitality.
- Learning and development opportunities.
Senior Account Executive - SaaS
Posted 8 days ago
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Job Description
As a Senior Account Executive, you will be responsible for identifying and pursuing new business opportunities, managing the entire sales cycle from prospecting to closing deals, and nurturing strong client relationships. You will possess a deep understanding of SaaS products and services, effectively articulate their value proposition, and tailor solutions to meet the unique needs of prospective clients. This role requires exceptional negotiation, communication, and presentation skills, along with a proven track record of exceeding sales targets in a competitive market. You will collaborate with marketing, product, and customer success teams to ensure a seamless client experience and drive customer retention and expansion. The ability to thrive in a fast-paced, remote sales environment and leverage CRM tools effectively is crucial.
Key Responsibilities:
- Prospecting and identifying potential clients through various channels, including cold calling, networking, and digital outreach.
- Developing and delivering compelling sales presentations and product demonstrations to prospective clients.
- Managing the full sales cycle, from lead generation to contract negotiation and closing.
- Building and maintaining strong, long-lasting relationships with key decision-makers at client organizations.
- Understanding client business needs and tailoring SaaS solutions to address their challenges.
- Exceeding monthly, quarterly, and annual sales quotas and revenue targets.
- Collaborating with the marketing team to develop and execute lead generation campaigns.
- Providing market feedback to the product team to inform product development and improvements.
- Staying current with industry trends, competitive landscape, and product knowledge.
- Accurately forecasting sales pipeline and managing CRM data effectively.
Customer Success Manager - SaaS Solutions
Posted 10 days ago
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Lead Customer Success Manager - SaaS Platform
Posted 18 days ago
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Senior Customer Success Manager - SaaS
Posted 17 days ago
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Remote Customer Success Manager - SaaS
Posted 3 days ago
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Responsibilities:
- Manage a portfolio of SaaS clients, ensuring they achieve their business objectives with the product.
- Onboard new customers, providing comprehensive training and guidance on product features and best practices.
- Proactively engage with clients to monitor their usage, identify potential issues, and offer solutions.
- Develop and implement strategies to drive customer adoption, retention, and satisfaction.
- Conduct regular check-ins and business reviews with clients to assess their needs and provide strategic recommendations.
- Act as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
- Identify opportunities for upselling and cross-selling based on client needs and product capabilities.
- Gather customer feedback and insights to inform product development and service improvements.
- Collaborate with sales, support, and product teams to ensure a seamless customer experience.
- Track key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLTV).
Qualifications:
- Proven experience in Customer Success Management, Account Management, or a similar client-facing role, preferably in SaaS.
- Excellent communication, interpersonal, and presentation skills.
- Strong problem-solving abilities and a proactive approach to client issues.
- Ability to build and maintain strong relationships with clients.
- Understanding of SaaS business models and customer lifecycle management.
- Proficiency in CRM software and customer success platforms.
- Data analysis skills to interpret customer usage patterns and feedback.
- Ability to work independently and manage time effectively in a remote environment.
- Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
Remote Enterprise Account Manager - SaaS
Posted 1 day ago
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