178 Saas jobs in Nairobi

saas - customer success manager

Nairobi, Nairobi KES900000 - KES1200000 Y KiliMax

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Review

This is a
full-time leadership role in Nairobi
, positioned at the heart of customer lifecycle management within the SaaS industry. Unlike entry-level customer success positions, this role is strategically designed to blend customer engagement, pre-sales support, product adoption, and team leadership.

Key Job Responsibilities.

1. End-to-End Customer Lifecycle Management

  • Responsible for the entire customer success journey from the trial phase through post-sale, including guiding trial customers, uncovering needs, demonstrating value, and driving conversion to paid contracts.

2. Pre-Sales & Solution Support:

  • Collaborate with the sales team by providing product demonstrations, scenario based solution design, and value proposition support during the pre-sales stage to facilitate deal closure.

3. Customer Relationship & Retention

  • Establish and maintain long-term cooperative relationships with customers in Africa, enhancing customer satisfaction, retention rate, and renewal rate.

4. Customer Training & Support

  • Conduct customer training sessions and address technical inquiries to ensure customers fully understand and utilize product features, thereby increasing product adoption and usage depth.

5. Customer Feedback & Product Optimization.

  • Regularly collect customer feedback and combined with market and competitor insights, provide suggestions to the product team to drive product iteration and optimization.

6. Customer Success Planning & Execution

  • Develop and implement customer success roadmaps to help customers achieve their business goals and enhance their experience and satisfaction.

7. Team Management & Local Operations

  • Lead the local Customer Success team, establishing workflows and service standards to ensure team alignment and efficient execution of goals.

Job Requirements

1. Education

  • Bachelor's degree or above, preferably in Marketing, Business Management, Information Technology, or related fields.

2. Work Experience

  • Minimum of 5 years of experience in Customer Success or customer management, with a background in the SaaS industry.
  • Proven experience in team management, with the ability to lead a local team to achieve customer success objectives.
  • Preference will be given to candidates with CSM experience from leading SaaS companies such as Odoo, Zoho, QuickBooks, Busy, Tally, etc.

3. Core Competencies

  • Familiar with SaaS product promotion and customer lifecycle management strong technical acumen and solution design capabilities.
  • Ability to support pre-sales activities, including product demonstrations and value communication tailored to customer business scenarios.
  • Skilled in using data analysis to identify renewal and upsell opportunities and drive conversions.
  • Proficient in using CRM systems (e.g. Salesforce, Zoho CRM) and data analysis tools.

4. Preferred Qualifications

  • Experience in Customer Success or pre-sales within the SaaS retail sector in East Africa.
  • Experience in building or optimizing customer success processes from the ground up.
  • Ability to propose product or operational improvements based on market and customer behavior data.

Share your CV through

This advertiser has chosen not to accept applicants from your region.

Senior SaaS Exutive

Nairobi, Nairobi KES1200000 - KES2400000 Y PHINA

Posted today

Job Viewed

Tap Again To Close

Job Description

Base Salary: KES 100,000 – 150,000 Net (based on experience & performance)

Position Overview

We are seeking a Senior SaaS Sales Executive to lead high-value client acquisition and strategic sales for LogixFleet.

The role is designed for a high-caliber B2B SaaS sales leader who has proven success in closing enterprise deals, building C-level relationships, and driving revenue growth in competitive technology markets.

The ideal candidate combines consultative solution selling with the ability to understand operational pain points, design value-based solutions, and influence decision-makers across industries.

Key Responsibilities

Strategic Sales & Business Development


• Develop and execute sales strategies to target enterprise and mid-market clients across logistics, FMCG, e-commerce, and fleet-driven sectors.


• Identify, qualify, and nurture high-value opportunities, managing the sales cycle from prospecting to closure.


• Build and maintain relationships with C-level executives, directors, and operational leaders.


• Leverage consultative selling to articulate the business value, ROI, and competitive advantage of LogixFleet solutions.

Minimum Requirements


• 5+ years' experience in B2B SaaS/Technology sales, with at least 3 years in a senior or enterprise sales role.


• Proven track record of closing high-value deals with enterprise or mid-market clients.


• Strong network and relationships within logistics, FMCG, e-commerce, construction, and corporate mobility sectors.


• Exceptional skills in solution pitching, consultative selling, and enterprise negotiations.


• Strong business acumen and ability to present ROI-driven proposals to executives.


• Fluency in English & Kiswahili; excellent presentation and proposal-writing skills.


• Experience working in fast-paced startups or growth-stage tech companies.

This advertiser has chosen not to accept applicants from your region.

Enterprise Account Executive - SaaS

80100 Nairobi, Nairobi KES700000 Annually WhatJobs

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a high-performing and driven Enterprise Account Executive to join their elite, fully remote sales organization. This role is responsible for identifying, engaging, and closing new enterprise-level business opportunities within a designated territory. You will leverage your extensive sales experience and deep understanding of SaaS solutions to build and nurture relationships with key decision-makers at Fortune 500 companies. Your success will depend on your ability to articulate complex value propositions, demonstrate product capabilities, and navigate long, multi-stakeholder sales cycles. As a remote professional, you will be adept at virtual selling techniques, utilizing CRM tools and sales enablement platforms to manage your pipeline effectively. The ideal candidate is a strategic thinker with a proven track record of exceeding aggressive sales quotas in a competitive market. You will be responsible for prospecting, qualifying leads, conducting compelling product demonstrations, negotiating contracts, and driving customer success from initial sale through to adoption. This is an exceptional opportunity to drive significant revenue growth for a leading SaaS provider from a remote setting, shaping client relationships and contributing to market expansion.

Responsibilities:
  • Prospect and identify new enterprise sales opportunities.
  • Build and maintain a robust sales pipeline of qualified leads.
  • Develop and deliver compelling presentations and product demonstrations.
  • Manage complex sales cycles from initial contact to contract closure.
  • Negotiate and close enterprise-level deals, consistently meeting or exceeding quota.
  • Build strong relationships with C-level executives and key stakeholders within target accounts.
  • Collaborate with internal teams (e.g., sales engineering, customer success) to ensure customer satisfaction.
  • Stay informed about industry trends and competitive landscape.
  • Utilize CRM and sales enablement tools to track progress and manage accounts.
  • Contribute to sales strategy and provide market feedback.
Qualifications:
  • Bachelor's degree in Business, Marketing, or a related field.
  • Minimum of 7 years of enterprise sales experience, with a proven track record of closing complex deals.
  • Demonstrated success in selling SaaS solutions to large enterprises.
  • Exceptional skills in prospecting, pipeline management, and negotiation.
  • Strong understanding of consultative selling methodologies.
  • Excellent communication, presentation, and interpersonal skills.
  • Proven ability to thrive in a remote sales environment and manage time effectively.
  • Experience with major CRM platforms (e.g., Salesforce) and sales tools.
  • Ability to understand technical concepts and articulate business value.
  • A hunter mentality with a passion for achieving sales excellence.
This advertiser has chosen not to accept applicants from your region.

SaaS Sales Executive – Kenya Market

Nairobi, Nairobi KES1200000 - KES2400000 Y DJUBO

Posted today

Job Viewed

Tap Again To Close

Job Description

SaaS Sales Executive – Kenya Market (Hiring under DJUBO Reseller Partner)

Applications are open only to candidates based in Nairobi.
Share your resumes on

We are seeking a motivated, high-performing SaaS Sales Executive to drive revenue growth by acquiring new customers and expanding business with existing clients in the 
Kenya hospitality sector
. You will be responsible for identifying prospects, building strong relationships, and closing deals. If you're passionate about technology, have a knack for sales, and understand the hospitality domain, we want you on our team. 
This role will be hired under DJUBO's authorized reseller partner in Kenya.

Key Responsibilities

  • Prospecting & Lead Generation:
  • Identify, qualify, and generate new business opportunities through outbound and inbound efforts.
  • Maintain a strong pipeline of leads and follow up on marketing-generated inquiries.
  • Client Engagement:
  • Conduct product demonstrations (remote and in-person) to hotel owners, GMs, revenue managers, and decision-makers.
  • Understand customer pain points and tailor solutions to meet their business needs.
  • Sales Process Management:
  • Own the full sales cycle from prospecting to closure.
  • Negotiate contracts and close deals to meet or exceed sales targets.
  • Collaboration:
  • Work closely with the marketing and customer success teams to ensure seamless onboarding and handoff.
  • Provide feedback to the product team based on customer insights.
  • CRM & Reporting:
  • Maintain accurate records of sales activities in the CRM (e.g., Salesforce, HubSpot).
  • Provide regular reports and forecasts to sales leadership.

Qualifications

  • Bachelor's degree in Business, Hospitality, Marketing, or a related field.
  • 2- 3 years of experience in B2B SaaS sales, preferably in hospitality tech.
  • Proven track record of meeting or exceeding sales targets.
  • Familiarity with sales methodologies (e.g., SPIN, Challenger, MEDDIC).
  • Excellent communication, presentation, and negotiation skills.
  • Strong understanding of the hospitality industry and hotel tech stack (PMS, CRS, RMS, Channel Manager).

Preferred Skills

  • Experience working with cloud-based sales tools (CRM, LinkedIn Sales Navigator, etc.).
  • Understanding of hotel distribution landscape and OTA dynamics.
  • Ability to manage multiple stakeholders and a long sales cycle.
  • Self-motivated and results-oriented with a strong work ethic.

Benefits

  • Competitive base salary + uncapped Sales Incentives.
  • Opportunity to work with a fast-growing SaaS company transforming hospitality.
  • Learning and development opportunities.
This advertiser has chosen not to accept applicants from your region.

Senior Account Executive - SaaS

80100 Nairobi, Nairobi KES190000 annum + com WhatJobs remove_red_eye View All

Posted 8 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly motivated and results-oriented Senior Account Executive to drive sales growth for their innovative SaaS solutions. This is a fully remote position, offering the flexibility to manage your territory and client relationships from anywhere.

As a Senior Account Executive, you will be responsible for identifying and pursuing new business opportunities, managing the entire sales cycle from prospecting to closing deals, and nurturing strong client relationships. You will possess a deep understanding of SaaS products and services, effectively articulate their value proposition, and tailor solutions to meet the unique needs of prospective clients. This role requires exceptional negotiation, communication, and presentation skills, along with a proven track record of exceeding sales targets in a competitive market. You will collaborate with marketing, product, and customer success teams to ensure a seamless client experience and drive customer retention and expansion. The ability to thrive in a fast-paced, remote sales environment and leverage CRM tools effectively is crucial.

Key Responsibilities:
  • Prospecting and identifying potential clients through various channels, including cold calling, networking, and digital outreach.
  • Developing and delivering compelling sales presentations and product demonstrations to prospective clients.
  • Managing the full sales cycle, from lead generation to contract negotiation and closing.
  • Building and maintaining strong, long-lasting relationships with key decision-makers at client organizations.
  • Understanding client business needs and tailoring SaaS solutions to address their challenges.
  • Exceeding monthly, quarterly, and annual sales quotas and revenue targets.
  • Collaborating with the marketing team to develop and execute lead generation campaigns.
  • Providing market feedback to the product team to inform product development and improvements.
  • Staying current with industry trends, competitive landscape, and product knowledge.
  • Accurately forecasting sales pipeline and managing CRM data effectively.
The ideal candidate will possess a Bachelor's degree in Business, Marketing, or a related field. A minimum of 6 years of experience in B2B sales, with at least 3 years specifically in selling SaaS solutions, is required. Proven success in consistently meeting or exceeding sales targets is essential. Excellent communication, negotiation, and presentation skills are paramount. A strong understanding of sales methodologies and the ability to work independently and collaboratively in a remote setting are highly valued. This dynamic role supporting sales efforts connected to Mombasa, Mombasa, KE presents a significant opportunity for career growth.
This advertiser has chosen not to accept applicants from your region.

Customer Success Manager - SaaS Solutions

80100 Nairobi, Nairobi KES190000 Annually WhatJobs

Posted 10 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is looking for a proactive and relationship-driven Customer Success Manager to join their fully remote team. This role is essential for building and maintaining strong, long-term relationships with clients utilizing their cutting-edge SaaS solutions. You will be the primary point of contact for a portfolio of clients, ensuring they derive maximum value from the products and services. The ideal candidate will possess exceptional communication, problem-solving, and organizational skills, with a deep understanding of customer success principles and SaaS technologies. Your responsibilities will include onboarding new clients, providing ongoing support and guidance, proactively identifying client needs and opportunities for upselling or cross-selling, and acting as the voice of the customer internally. You will be responsible for driving customer retention, reducing churn, and increasing overall customer satisfaction through strategic engagement and proactive problem resolution. Experience with CRM systems (e.g., Salesforce, HubSpot) and a solid understanding of SaaS business models are crucial. This is a remote-first position, requiring a self-motivated individual who can manage their time effectively, collaborate virtually with internal teams (sales, product, support), and build trust with clients across different time zones. The ability to conduct compelling virtual demonstrations, training sessions, and business reviews is essential. If you are passionate about helping customers succeed and thrive in a dynamic, remote work environment, this is an excellent career opportunity. This role, while remote, offers valuable engagement with clients and markets, including those in the vibrant city of Mombasa, Mombasa, KE .
This advertiser has chosen not to accept applicants from your region.

Lead Customer Success Manager - SaaS Platform

80100 Nairobi, Nairobi KES220000 Annually WhatJobs

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a fast-growing Software-as-a-Service (SaaS) provider, is looking for an experienced and empathetic Lead Customer Success Manager to join their fully remote team. This role is critical in ensuring our clients derive maximum value from our platform, fostering strong, long-term relationships and driving customer retention and expansion. You will be responsible for leading a team of Customer Success Managers, overseeing key accounts, and developing proactive strategies to address customer needs and challenges. Your responsibilities will include onboarding new clients, conducting regular check-ins and business reviews, identifying upsell and cross-sell opportunities, and acting as the primary point of contact for high-value customers. You will also play a key role in gathering customer feedback to inform product development and service improvements. The ideal candidate possesses a deep understanding of SaaS business models, a passion for customer advocacy, and a proven track record in managing complex client relationships. Exceptional communication, interpersonal, and problem-solving skills are essential. Experience in managing and mentoring a remote team is highly desirable. You should be adept at using CRM and customer success platforms, analyzing usage data, and translating insights into actionable strategies. A Bachelor's degree in Business, Marketing, or a related field is preferred. If you are a strategic thinker, a natural relationship builder, and thrive in a dynamic, remote environment where you can make a significant impact on customer satisfaction and business growth, we want to hear from you. This role serves customers in and around the **Mombasa, Mombasa, KE** area, but is conducted entirely remotely.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Saas Jobs in Nairobi !

Senior Customer Success Manager - SaaS

80100 Nairobi, Nairobi KES700000 Annually WhatJobs remove_red_eye View All

Posted 17 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly motivated and proactive Senior Customer Success Manager to join their growing, remote-first team. This role is vital for ensuring our clients derive maximum value from our Software as a Service (SaaS) platform, fostering long-term relationships and driving customer retention. You will be responsible for managing a portfolio of key accounts, understanding their business objectives, and guiding them towards successful adoption and utilization of our solutions. Your primary focus will be on proactive engagement, onboarding support, training, and identifying opportunities for upselling and cross-selling. Responsibilities include developing success plans for each client, conducting regular check-ins and business reviews, monitoring customer health metrics, and acting as the primary point of contact for any escalations. You will collaborate closely with sales, product, and support teams to advocate for customer needs and provide feedback for product improvement. The ideal candidate will have a proven track record in customer success, account management, or a related client-facing role within the SaaS industry. Excellent communication, interpersonal, and problem-solving skills are essential. A deep understanding of customer lifecycle management, churn reduction strategies, and customer satisfaction metrics is required. Proficiency with CRM software and customer success platforms is a significant advantage. This is a fully remote position, demanding strong organizational skills, self-discipline, and the ability to build rapport and trust with clients virtually. Join a dynamic company dedicated to client success and contribute to the growth of our global client base, supporting customers both locally in **Mombasa, Mombasa, KE**, and internationally.
This advertiser has chosen not to accept applicants from your region.

Remote Customer Success Manager - SaaS

80100 Nairobi, Nairobi KES110000 Annually WhatJobs

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client is seeking a highly motivated and client-focused Remote Customer Success Manager to foster strong relationships with their SaaS product users. This role is central to ensuring clients achieve their desired outcomes while using our platform, thereby driving retention, satisfaction, and growth. The ideal candidate will possess excellent communication skills, a proactive approach to problem-solving, and a deep understanding of customer success principles within a software-as-a-service environment. You will be responsible for onboarding new clients, providing ongoing support and training, and proactively identifying opportunities to increase client engagement and value realization. A key part of your role will be to monitor client usage patterns, identify potential risks of churn, and develop strategies to mitigate them. You will act as the primary point of contact for a portfolio of clients, addressing their inquiries, resolving issues, and advocating for their needs internally. This is a fully remote position, offering the flexibility to work from your home office while contributing to the success of our global client base. The successful candidate will have a proven track record in customer success, account management, or a related client-facing role, preferably in the SaaS industry. Strong analytical skills are needed to interpret customer data and feedback, translating it into actionable insights for product improvement and client strategy. Excellent presentation skills are required to conduct client reviews and training sessions. If you are a passionate advocate for customer satisfaction, with a knack for building lasting relationships and driving client value through technology, we encourage you to apply.

Responsibilities:
  • Manage a portfolio of SaaS clients, ensuring they achieve their business objectives with the product.
  • Onboard new customers, providing comprehensive training and guidance on product features and best practices.
  • Proactively engage with clients to monitor their usage, identify potential issues, and offer solutions.
  • Develop and implement strategies to drive customer adoption, retention, and satisfaction.
  • Conduct regular check-ins and business reviews with clients to assess their needs and provide strategic recommendations.
  • Act as the primary point of contact for client inquiries, issues, and escalations, ensuring timely and effective resolution.
  • Identify opportunities for upselling and cross-selling based on client needs and product capabilities.
  • Gather customer feedback and insights to inform product development and service improvements.
  • Collaborate with sales, support, and product teams to ensure a seamless customer experience.
  • Track key customer success metrics, such as churn rate, net promoter score (NPS), and customer lifetime value (CLTV).

Qualifications:
  • Proven experience in Customer Success Management, Account Management, or a similar client-facing role, preferably in SaaS.
  • Excellent communication, interpersonal, and presentation skills.
  • Strong problem-solving abilities and a proactive approach to client issues.
  • Ability to build and maintain strong relationships with clients.
  • Understanding of SaaS business models and customer lifecycle management.
  • Proficiency in CRM software and customer success platforms.
  • Data analysis skills to interpret customer usage patterns and feedback.
  • Ability to work independently and manage time effectively in a remote environment.
  • Bachelor's degree in Business, Marketing, Communications, or a related field is preferred.
This advertiser has chosen not to accept applicants from your region.

Remote Enterprise Account Manager - SaaS

80100 Nairobi, Nairobi KES180000 annum + bon WhatJobs

Posted 1 day ago

Job Viewed

Tap Again To Close

Job Description

full-time
Our client, a leader in SaaS solutions, is seeking a dynamic and relationship-focused Remote Enterprise Account Manager. This position is 100% remote, allowing you to build and nurture long-term client partnerships from anywhere. You will be responsible for managing a portfolio of high-value enterprise accounts, ensuring client satisfaction, driving product adoption, and identifying opportunities for upselling and cross-selling. The ideal candidate will possess a deep understanding of the SaaS landscape and a proven ability to manage complex sales cycles and nurture strategic relationships. Excellent communication, presentation, and negotiation skills are essential. You will act as the primary point of contact for your accounts, advocating for their needs internally and ensuring they receive exceptional service. Responsibilities include developing account growth strategies, conducting regular business reviews, and collaborating with sales, customer success, and product teams. We are looking for a proactive, results-oriented individual with a strong business acumen and a passion for helping clients achieve their goals through our client's innovative technology. This role offers significant opportunities for career advancement and professional development within a rapidly expanding tech company. The ability to work independently, manage your time effectively, and maintain high levels of productivity in a remote environment is critical. You will be instrumental in retaining and growing our most valuable customer relationships. The role is advertised with a focus on **Mombasa, Mombasa, KE**, but is a fully remote position.
This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Saas Jobs View All Jobs in Nairobi