What Jobs are available for Retail Positions in Ngong?

• Engage with customers via chat, email, and phone to understand their needs and offer personalized recommendations.
• Process online orders, track shipments, and manage customer returns and exchanges efficiently.
• Maintain an in-depth knowledge of all products, promotions, and company policies to provide accurate information to customers.
• Proactively identify opportunities to upsell and cross-sell products, exceeding sales targets.
• Gather customer feedback to identify areas for improvement in the customer journey and product offerings.
• Collaborate with the marketing team to support online campaigns and promotions.
• Assist in resolving customer complaints and ensuring customer satisfaction.
• Contribute to team meetings and share best practices for remote sales engagement.
• Stay updated on industry trends and competitor activities.
• Maintain accurate customer records and transaction details in the CRM system.

• Proven experience in a retail sales role, with a strong understanding of sales techniques and customer service principles.
• Excellent communication, interpersonal, and active listening skills, essential for remote interaction.
• Proficiency in using e-commerce platforms, CRM software, and standard office applications.
• Ability to work independently, manage time effectively, and meet deadlines in a remote environment.
• A proactive and results-oriented mindset with a passion for sales and customer satisfaction.
• High school diploma or equivalent; a degree in Business or Marketing is a plus.
• Ability to adapt to a fast-paced, evolving remote work setting.

Job Title – Marketing & Sales Team Leader

Location: Kikuyu Area, Kiambu County

Salary: Ksh 25,000 per month

Application Deadline: 30th October 2025

Start Date: Immediate

Our client is a growing Internet Service Provider (ISP) based in Gitaru, Kikuyu, Kiambu County. With a strong technical team field technicians and a wide internet infrastructure footprint, committed to expanding its customer base and strengthening its presence in the region.

We are seeking a Marketing & Sales Team Leader to spearhead client acquisition, drive market visibility, and lead sales and marketing initiatives. This is a leadership role that requires energy, creativity and results-oriented focus.

Key Responsibilities

• Lead and supervise the sales & marketing team to achieve monthly client acquisition targets.
• Map potential customers and generate actionable market data to drive sales.
• Develop and execute marketing campaigns (activations, door-to-door, community engagements).
• Coordinate sales efforts with technicians and customer service teams to ensure client satisfaction.
• Monitor leads, follow up on opportunities, and drive conversions.
• Provide daily, weekly, and monthly performance reports to management.
• Mentor and guide the sales & marketing team for continuous improvement.

Qualifications & Requirements

• Diploma or Degree in Sales, Marketing, Business Administration, or a related field.
• 2+ years of sales/marketing experience (preferably in ISP, telecommunications, or service industry).
• Must be good in MS Suite (Excel and Office)
• Proven ability to meet and exceed sales targets.
• Strong leadership, communication, and negotiation skills.
• Ability to collect and analyze market data to support decision-making.
• Self-driven, proactive, and customer-focused personality.
• Willingness to work in the field and engage directly with clients.
• Residing in or near Gitaru/Kikuyu Area (or willing to relocate).

How to Apply

If you meet the above qualifications and are ready to take on this exciting role, send your CV and a cover letter to with the subject line:

"Application – Marketing & Sales Team Leader"

Deadline: 30th October 2025

• Greet and assist customers in a friendly and professional manner.
• Understand customer needs and recommend suitable products and solutions.
• Process sales transactions accurately and efficiently using the POS system.
• Maintain a high level of product knowledge and effectively communicate features and benefits.
• Assist with visual merchandising to create an attractive store environment.
• Replenish stock and ensure shelves are organized and well-maintained.
• Handle customer inquiries, feedback, and complaints with empathy and efficiency.
• Contribute to achieving individual and store sales targets.
• Maintain store cleanliness and organization standards.
• Collaborate effectively with team members and management.
• Potentially assist with remote administrative tasks related to sales or inventory.

• High school diploma or equivalent.
• Proven experience in retail sales, customer service, or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong customer focus and a passion for providing exceptional service.
• Ability to work effectively in a team environment and independently.
• Basic understanding of sales principles and techniques.
• Flexibility to work varying shifts, including weekends and holidays, as required.
• Proficiency in using POS systems and basic computer skills.

• Driving overall store sales performance and achieving revenue targets.
• Developing and implementing strategic sales and marketing initiatives.
• Managing and coaching a team of retail associates, fostering a positive and high-performing environment.
• Ensuring exceptional customer service standards are met and exceeded.
• Overseeing inventory management, stock control, and loss prevention strategies.
• Managing store operations, including visual merchandising and store presentation.
• Analyzing sales data and market trends to identify opportunities for growth.
• Recruiting, training, and developing retail staff.
• Ensuring compliance with all company policies and procedures.
• Collaborating with head office departments on product launches and promotions.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 7 years of progressive experience in retail management, with at least 3 years in a senior store management role.
• Proven track record of exceeding sales targets and driving profitability.
• Strong understanding of fashion retail trends and customer behavior.
• Excellent leadership, team management, and motivational skills.
• Exceptional communication, interpersonal, and customer service skills.
• Proficiency in retail management software and POS systems.
• Strong analytical and problem-solving abilities.
• Ability to work independently and manage multiple priorities effectively in a remote setting.
• Passion for fashion and delivering outstanding customer experiences.

• Develop and execute strategic sales plans to achieve company objectives and sales targets.
• Lead, coach, and motivate a remote sales team to maximize performance and productivity.
• Set clear sales goals and KPIs for individual team members and the overall team.
• Analyze sales performance data, identify trends, and implement corrective actions.
• Conduct regular performance reviews and provide constructive feedback to team members.
• Develop and deliver effective sales training programs to enhance team skills.
• Collaborate with marketing to develop and execute promotional campaigns.
• Monitor market trends and competitor activities to identify new opportunities.
• Manage the sales pipeline and forecast future sales accurately.
• Ensure exceptional customer service is delivered by the sales team.
• Utilize CRM software to track sales activities, manage leads, and report on progress.
• Foster a positive and collaborative remote team culture.
• Identify and recruit top sales talent for the team.

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in retail sales management, with at least 2 years in a leadership capacity.
• Proven experience managing and leading remote sales teams.
• Demonstrated success in achieving and exceeding sales targets.
• Strong understanding of retail sales strategies, merchandising, and customer service principles.
• Proficiency in CRM software (e.g., Salesforce, HubSpot) and sales analytics tools.
• Excellent leadership, communication, and interpersonal skills.
• Ability to motivate, inspire, and develop sales professionals.
• Strong analytical and problem-solving abilities.
• Proven ability to work independently and manage a remote team effectively.
• Experience in e-commerce or online retail environments is a plus.