2,619 Restaurant Operations jobs in Kenya

Our client, a prominent hospitality group, is seeking a dynamic and experienced Remote Food Service Manager to oversee and enhance their catering operations remotely. This role is crucial for ensuring the delivery of high-quality food services, maintaining operational efficiency, and fostering exceptional customer satisfaction. You will be responsible for developing menus, managing food costs, ensuring compliance with health and safety standards, and supervising catering staff through virtual means. The ideal candidate will have a strong background in food service management, extensive knowledge of culinary arts, and proven leadership skills. You will manage inventory, oversee food preparation, and coordinate logistics for catering events. This position requires excellent organizational skills, a keen eye for detail, and the ability to effectively communicate and motivate a team remotely. You will also be responsible for client relations, responding to inquiries, and ensuring that all catering requirements are met with professionalism and precision. This is a unique opportunity to apply your expertise in food service management to a leading hospitality organization, all while enjoying the flexibility of a remote work arrangement. We are looking for a proactive and results-oriented manager who is passionate about creating outstanding culinary experiences. Your ability to manage operations efficiently and maintain high standards remotely will be key to success. If you possess strong leadership qualities and a commitment to excellence in food service, we encourage you to apply.

Responsibilities:

• Oversee all aspects of food service operations, including menu planning and development.
• Manage food costs, inventory, and procurement of supplies.
• Ensure compliance with all food safety and sanitation regulations.
• Supervise and train catering staff remotely.
• Maintain high standards of food quality and presentation.
• Coordinate catering logistics and event execution.
• Manage client relationships and address inquiries or concerns.
• Implement operational improvements to enhance efficiency and customer satisfaction.

Qualifications:

• Bachelor's degree in Hospitality Management, Culinary Arts, or a related field.
• Minimum of 5 years of experience in food service management or catering.
• Proven experience in menu planning, cost control, and inventory management.
• Strong knowledge of food safety and sanitation practices (e.g., HACCP).
• Excellent leadership, communication, and interpersonal skills for remote team management.
• Ability to manage operations and staff effectively from a remote location.
• Experience with catering software or point-of-sale (POS) systems is beneficial.
• A passion for food quality and exceptional customer service.

Our client is seeking a dedicated and organized Food Service Supervisor to oversee daily operations. This role requires on-site presence to ensure smooth service delivery and team management. You will be responsible for supervising kitchen and service staff, managing food preparation, ensuring adherence to recipes and portion control, and maintaining high standards of cleanliness and hygiene. Key duties include assisting with inventory management, ordering supplies, and ensuring efficient workflow in the kitchen and service areas. You will also be involved in customer service, addressing any queries or feedback from patrons. This position demands strong interpersonal skills, attention to detail, and the ability to motivate a team. Experience in a supervisory role within the food service industry is essential. You will play a vital role in maintaining the quality and consistency of our food offerings and ensuring a positive dining experience for our customers. The ability to manage multiple tasks, work under pressure, and maintain a positive attitude is crucial. We are looking for someone who is passionate about food service and committed to excellence in their role. Your leadership will contribute to the overall success and reputation of our establishment. This role involves direct interaction with staff and customers, making on-site presence indispensable for effective supervision and quality assurance.

• Supervise and coordinate the work of food service staff, including cooks and servers.
• Ensure timely and accurate preparation and presentation of food items.
• Maintain high standards of food quality, taste, and portion control.
• Monitor inventory levels, assist with ordering supplies, and manage stock rotation.
• Ensure compliance with all food safety, sanitation, and hygiene regulations.
• Provide excellent customer service and address customer concerns promptly.
• Assist in training new staff members on service procedures and menu knowledge.
• Maintain cleanliness and organization of kitchen and service areas.
• Manage cash handling and point-of-sale operations accurately.
• Support the overall efficiency and profitability of the food service operations.

A High School Diploma or equivalent is required. Previous experience in food service is essential, with at least 1 year in a supervisory or lead role preferred. Knowledge of food preparation techniques, safety standards, and sanitation practices is a must. Strong customer service skills and the ability to manage a team are crucial. Good communication and interpersonal skills are necessary. Ability to stand for extended periods and lift moderate weight is expected. Availability to work flexible shifts, including evenings and weekends, is required.

Our client, a renowned hospitality group, is seeking a highly organized and efficient Remote Food Service Operations Manager to oversee and optimize their catering operations. This is a fully remote position, empowering you to manage kitchen logistics, staff scheduling, and inventory control from a distance. As a Remote Food Service Operations Manager, you will be responsible for ensuring smooth and profitable operations across multiple catering sites. Your duties will include developing operational strategies, managing food costs and inventory, implementing quality control measures, ensuring compliance with health and safety standards, optimizing menu planning and execution, and managing supplier relationships. You will also be tasked with leading and motivating remote kitchen teams, monitoring performance metrics, and identifying areas for improvement in efficiency and service quality. The ideal candidate will have a Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 5 years of experience in food service management, preferably with a focus on catering or multi-unit operations. Proven experience in managing remote teams and operations is essential. Strong financial acumen, including budget management and cost control, is required. Excellent leadership, communication, and problem-solving skills are critical. Proficiency in food service management software, inventory management systems, and virtual collaboration tools is necessary. You must possess a deep understanding of food safety regulations (e.g., HACCP) and efficient kitchen workflow. This role requires a strategic thinker with a passion for culinary excellence and a commitment to delivering outstanding customer experiences. You will be pivotal in maintaining the high standards of our client's catering services.

Responsibilities:

• Oversee daily catering operations and ensure efficiency and profitability.
• Develop and implement operational plans and strategies for catering services.
• Manage food inventory, procurement, and supplier relationships.
• Control food costs and labor expenses to meet budget targets.
• Ensure adherence to all health, safety, and sanitation regulations.
• Develop and monitor quality control standards for food preparation and service.
• Optimize menu planning and execution for diverse client needs.
• Lead, train, and manage remote kitchen and service teams.
• Monitor operational performance and implement corrective actions as needed.
• Manage customer feedback and resolve service-related issues.

Qualifications:

• Bachelor's degree in Hospitality Management, Business Administration, or related field.
• Minimum of 5 years of experience in food service management, preferably in catering.
• Demonstrated experience in managing remote operations and teams.
• Strong understanding of financial management, including budgeting and cost control.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in food service management software and inventory systems.
• Knowledge of food safety regulations (e.g., HACCP).
• Strong problem-solving and decision-making abilities.
• Ability to adapt to a fast-paced and evolving work environment.
• Commitment to quality and customer satisfaction.

Restaurant Supervisor Vacancy
Emerge Egress Consulting is a HR Management & Training Consulting Firm established in 2017 based in Nairobi. In essence it focuses in Recruitment, Business & Marketing Strategy and Training Programs for various sectors. We partner with clients in various industries and sectors in order to meet their various needs. br>Role Objective

Our client, a leading hotel is seeking to hire a Restaurant Supervisor who is experienced in managing a busy restaurant while ensure operational efficiency and customer service excellence.

Core Duties and Responsibilities

• Supervise daily operations to ensure seamless restaurant functioning. < r>• esponsible for maintaining standards in the restaurant by ensuring hygiene controls, housekeeping and procedures are followed. < r>• L aise with Front Office or Reservation desk to ensure all details of bookings are covered. < r>• E sure high levels of customer satisfaction through excellent service and handling of complaints promptly and professionally. < r>• M nitor operating supplies, stock levels, place orders, and ensure proper inventory management, equipment and reduce spoilage and wastage successfully and ensure there is no pilferage. < r>• E sure compliance with food safety, hygiene, and sanitation standards. < r>Assist in training new staff , implementing service standards, aspects of service techniques and operations.
• M nage restaurant staff including scheduling, delegation of duties, and performance monitoring. < r>• E force conformity to SOPS applicable to the restaurant. < r>• C ordinate with kitchen staff to ensure timely food preparation and delivery. < r>• P rform opening and closing procedures established for the restaurant. < r>• A tend and contribute to all staff meetings, departmental trainings and hotel initiated trainings scheduled. < r>• C nduct briefings on the special events, the specials on the menu, beverage specials, missing items and other occurrences of relevance. < r>• C ecks the cleanliness and condition of furniture, linen, cutlery, chinaware, glassware, condiments and other service accessories and takes appropriate corrective action where necessary. < r>• A tends guests' complaints and takes corrective action immediately and escalate where need be. < r>• P epare daily reports on restaurant activities, sales, and staff performance. < r>• M intain and ensure cleanliness, order, and ambiance of the restaurant at all times. < r>• P rform any other assigned reasonable duties and responsibilities as assigned. < r>Qualifications:
• D ploma/Degree in Hospitality Management or related field. < r>• M nimum 3 years of experience in a similar position within a busy restaurant environment or Hospitality industry is preferred. < r>• K owledgeable of food safety and hygiene regulations. < r>• P oficiency in Microsoft Office Suite. < r>• W rking knowledge of POS systems < r>Competencies
• H gh level of integrity. < r>• S rong leadership skills < r>• E cellent communication and interpersonal skills. < r>• S rong organizational and time management skills. < r>• A ility to manage a team and resolve conflicts effectively. < r>• A ility to multitask and thrive under pressure in a fast paced environment. < r>• G eat Relationship Management skills < r>• i ventory management skills. < r>• K en eye to details

JOB TITLE: GENERAL MANAGER
JOB LOCATION: NAIROBI br>INDUSTRY: MANUFACTURING AND CONSTRUCTION
JOB PURPOSE: The General Manager is responsible for providing strategic leadership for the company by working with other senior management to establish long-range goals, strategies, plans, and policies. Provide leadership to position the company at the forefront of the Manufacturing and Construction. Oversee company operations to insure production efficiency, quality, service, and cost-effective management of resources

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Participate in formulating and implementing long-range goals and objectives to meet business and profitability growth objectives.
2. eview analyses of activities, costs, operations and forecast data to determine the company progress toward stated goals and objectives.
3. Provide general oversight of all company activities, manage the day-to-day operations, and assure a smoothly functioning, efficient organization.
4. Develops, reviews, updates and implements business strategic planning, including sales, financial performance and new product development.
5. Establishes current and long-range goals, strategies, objectives, plans, and policies, subject to approval by the Directors.
6. Establish credibility throughout the organization and with the Directors as an effective developer of solutions to business challenges.
7. Reviews operating results of the company, compares them to established objectives, and takes steps to ensure that appropriate measures are taken to correct unsatisfactory results.
8. Drive, monitor and provide commercial support for business development projects including determining market entry strategies, economics and attractiveness, supporting due diligence and developing robust financial plans.
9. Develop a strategic plan to advance the company's mission and objectives and to promote revenue, profitability, and growth as an organization.
10. Work with the Directors to set the income targets for the year.
11. Define and drive the commercial strategy for the company towards effective contribution to the company’s vision and alignment to group. < r>12. P ovide strategic advice and guidance to the Directors, to keep them aware of developments within the industry and to ensure that the appropriate policies are developed to meet the Company’s mission and objectives and to comply with all relevant statutory and other regulations. < r>13. E tablish and maintain effective formal and informal links with major customers, relevant government departments and agencies, local authorities, key decision-makers and other stakeholders generally, to exchange information and views and to ensure that the Company is providing the appropriate range and quality of services.
14. Develop and maintain research and development programs to ensure that the Company remains at the forefront in the industry, applies the most cost-effective methods and approaches, provides leading-edge products and services and retains its competitive edge.
15. Prepare, gain acceptance, and monitor the implementation of the annual budget to ensure that budget targets are met, that revenue flows are maximized and that fixed costs are minimized.
16. Develop and maintain an effective marketing and public relations strategy to promote the products, services and image of the Company in the wider community.
17. Represent the Company in negotiations with customers, suppliers, government departments and other key contacts to secure the most effective contract terms for the Company.
18. Understanding the value drivers of the business and identifying profitable commercial opportunities to grow revenue and market share.

Competencies
1. A proven record of success in senior level general or commercial management, preferably in a manufacturing and construction industry.
2. Bachelor’s Degree with a higher degree in a management discipline or a professional qualification. < r>3. A wide knowledge of manufacturing and construction.
4. An understanding of financial management and wider management principles and techniques.
5. A very high level of commercial awareness.
6. Leadership skills.
7. Excellent communication skills.
8. Excellent organizational skills.
9. Excellent analytical and problem-solving skills.

Qualifications & Education
1. Post Graduate Degree in Business Management
2. Bachelor’s Degree in Engineering, Business Management, Construction Management or a closely related discipline preferred. < r>3. A minimum of 8 years’ experience in managing a significant business unit. < r>4. A ility to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.
5. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
6. Strong commercial acumen to quickly understand the drivers of profitability and areas of focus for the organization.

Our client is seeking an experienced and dynamic General Manager to oversee operations and strategic initiatives at their Naivasha facility. This role involves a hybrid work arrangement, requiring your presence in the office on designated days while offering flexibility for remote work. The General Manager will be responsible for driving business growth, ensuring operational efficiency, and leading a diverse team to achieve company objectives. You will manage all aspects of the business, from sales and marketing to operations and human resources, ensuring alignment with the company's vision and values.

Key Responsibilities:

• Develop and implement strategic business plans to achieve sales and profitability goals.
• Oversee day-to-day operations, ensuring efficiency and productivity across all departments.
• Manage and mentor a team of professionals, fostering a positive and high-performance work environment.
• Develop and manage budgets, financial forecasts, and performance metrics.
• Identify and pursue new business opportunities, expanding market share.
• Build and maintain strong relationships with clients, suppliers, and key stakeholders.
• Ensure compliance with all legal, regulatory, and company policies.
• Drive innovation and continuous improvement in all areas of the business.
• Report on business performance to senior leadership and the board of directors.

Qualifications:

• Bachelor's degree in Business Administration, Management, or a related field. MBA preferred.
• Minimum of 8 years of progressive management experience, with at least 3 years in a senior leadership role.
• Proven track record of successfully managing and growing a business unit.
• Strong financial acumen and experience with budget management.
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinking and problem-solving abilities.
• Experience in the specific industry of our client is a plus.
• Ability to balance strategic responsibilities with operational oversight.

This hybrid role offers a competitive salary and comprehensive benefits, providing a stable and rewarding career path in the management sector. The job is based in **Naivasha, Nakuru, KE**, with a combination of on-site and remote work arrangements.

 Location: Nairobi(Kenya)Reports to: Hotel Owner / Board of DirectorsIndustry: HospitalityFluency in Gujarati or Hindi is a required skill for this role.Cultural competence in Asian contexts is essential for this role.Job Purpose The General Manager will oversee all aspects of the hotel’s operations, driving excellence in guest experience, operational efficiency, and profitability. The role requires a seasoned hospitality professional with proven leadership in managing 3-star or similar category hotels, preferably with experience in Indian cuisine and hospitality standards to cater to a diverse clientele.RequirementsKey Responsibilities 1. Operational Leadership     Direct and coordinate daily operations across Front Office, Housekeeping, Food & Beverage, Kitchen, Maintenance, and Sales & Marketing.    Ensure smooth integration of Indian hospitality service culture within the hotel operations.    Enforce compliance with hospitality regulations, licensing laws, health & safety, and brand standards.2. Guest Experience Management     Maintain high guest satisfaction ratings by ensuring personalized, culturally sensitive service.    Address and resolve guest feedback promptly and professionally.    Develop and implement guest loyalty programs.3. Financial Management     Prepare and manage annual budgets, forecasts, and financial reports.    Monitor revenue streams, control costs, and implement strategies to maximize profitability.    Analyze performance data and adjust business strategies as needed.4. Staff Management & Training     Recruit, train, and lead a multicultural team with an emphasis on service excellence.    Instill hospitality values reflecting Indian service traditions and etiquette.    Conduct performance reviews and implement development plans.5. Sales & Marketing Support     Work with the sales team to attract corporate clients, event bookings, and tourist groups.    Promote the hotel in both local and international markets, particularly targeting Indian and South Asian communities.    Organize promotional events and seasonal offers to increase occupancy rates.6. Food & Beverage Oversight     Collaborate with the F&B team to ensure quality and authenticity in Indian cuisine offerings.    Maintain high standards in menu planning, presentation, and hygiene.7. Property Maintenance     Oversee regular maintenance and refurbishment to ensure the property remains in excellent condition.    Implement preventive maintenance schedules.Qualifications & Experience     Bachelor’s degree or diploma in Hospitality Management or related field.    Minimum 10 years’ experience in hotel management, with at least 5 years in a senior role in the hospitality industry.    Proven track record in delivering strong financial results and guest satisfaction.    Previous experience in Indian hotels or restaurants will be an added advantage.    Strong leadership, communication, and problem-solving skills.    Proficiency in hotel management systems and MS Office.Core Competencies     Strong business and financial acumen    Culturally adaptive leadership    Guest-centric mindset    Team building and people management    Sales and marketing insight    High integrity and professionalism