3,304 Remote Senior Account Executive Saas Solutions jobs in Kenya

• Manage and grow a portfolio of key client accounts, fostering strong, long-term relationships.
• Develop and execute strategic account plans to achieve sales targets and expand revenue streams.
• Identify and pursue upsell and cross-sell opportunities within existing accounts.
• Understand client business objectives and challenges, aligning SaaS solutions to meet their needs.
• Conduct virtual product demonstrations and presentations tailored to client requirements.
• Serve as the primary point of contact for key clients, ensuring high levels of satisfaction and retention.
• Collaborate with internal teams, including customer success, technical support, and product development, to ensure client needs are met.
• Monitor client usage and adoption of SaaS solutions, proactively addressing any issues.
• Negotiate contract renewals and service agreements to maximize value.
• Stay informed about market trends, competitor activities, and product developments.

• Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Minimum of 5 years of experience in account management, sales, or business development, preferably in the SaaS industry.
• Proven track record of meeting and exceeding sales and retention targets.
• In-depth understanding of SaaS products and the software sales lifecycle.
• Excellent communication, interpersonal, negotiation, and presentation skills.
• Strong business acumen and the ability to understand complex client needs.
• Proficiency in CRM software (e.g., Salesforce) and other sales productivity tools.
• Ability to work independently, manage time effectively, and thrive in a remote work environment.
• Proactive, results-oriented, and client-focused mindset.

• Manage a portfolio of assigned B2B client accounts.
• Build and maintain strong, long-lasting customer relationships.
• Act as the primary point of contact for all client needs and concerns.
• Identify upsell and cross-sell opportunities within existing accounts.
• Drive customer retention and reduce churn through proactive engagement.
• Conduct regular business reviews with clients to assess satisfaction and identify areas for growth.
• Educate clients on new features and best practices for utilizing SaaS products.
• Collaborate with internal sales, support, and product teams to ensure client success.
• Track client interactions and manage account status in CRM software.
• Achieve and exceed revenue targets for account growth and renewals.

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum of 4 years of experience in account management, sales, or customer success roles.
• Proven track record of managing and growing B2B client relationships.
• Experience with SaaS products or technology solutions is highly preferred.
• Excellent verbal and written communication, presentation, and negotiation skills.
• Strong understanding of CRM software (e.g., Salesforce, HubSpot).
• Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
• Customer-centric approach with a passion for client satisfaction.
• Proactive problem-solver with the ability to navigate complex client needs.

• Identify and pursue new enterprise sales opportunities within defined market segments.
• Develop and maintain a robust sales pipeline through proactive prospecting and lead generation.
• Build and nurture strong relationships with key stakeholders, including C-level executives, at target enterprise accounts.
• Understand client business challenges and effectively position our SaaS solutions as strategic answers.
• Conduct compelling product demonstrations and presentations tailored to client needs.
• Negotiate contract terms and pricing to achieve mutually beneficial agreements.
• Consistently meet and exceed assigned sales quotas and revenue targets.
• Collaborate with marketing and sales development teams to generate qualified leads.
• Provide accurate and timely sales forecasts to sales leadership.
• Stay abreast of industry trends, competitor activities, and market developments.
• Act as a trusted advisor to clients, ensuring their long-term success with our solutions.
• Maintain up-to-date customer records and sales activity in the CRM system.

• Proven track record of success in enterprise sales, preferably in the SaaS industry.
• Minimum of 5 years of experience in a quota-carrying sales role, with demonstrated success in closing complex deals.
• Exceptional skills in prospecting, negotiation, and consultative selling.
• Strong understanding of B2B sales processes and methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to build rapport and establish credibility with senior executives.
• Proficiency in CRM software (e.g., Salesforce) and sales enablement tools.
• Self-motivated, driven, and capable of working independently in a remote environment.
• Bachelor's degree in Business, Marketing, or a related field, or equivalent experience.

• Manage the entire sales cycle for enterprise SaaS solutions, from prospecting to closing deals.
• Identify and develop new business opportunities through outbound prospecting, networking, and lead qualification.
• Conduct compelling product demonstrations and presentations tailored to prospective client needs.
• Develop and negotiate proposals, contracts, and service level agreements (SLAs).
• Build and maintain strong, long-lasting relationships with key decision-makers within target organizations.
• Exceed annual sales quotas and revenue targets through strategic account planning and execution.
• Collaborate with marketing and solutions engineering teams to ensure alignment and support for sales efforts.
• Stay current with industry trends, competitor activities, and emerging technologies in the SaaS landscape.
• Accurately forecast sales pipeline and report on key sales metrics.
• Provide exceptional post-sales support and nurture existing client relationships for upsell and cross-sell opportunities.

• Bachelor's degree in Business, Marketing, Computer Science, or a related field.
• Minimum of 7 years of experience in B2B enterprise software sales, with a focus on SaaS solutions.
• Proven track record of consistently meeting or exceeding sales targets in a competitive market.
• Strong understanding of the SaaS sales model and cloud computing concepts.
• Experience with CRM software (e.g., Salesforce) and sales enablement tools.
• Exceptional negotiation, communication, presentation, and interpersonal skills.
• Ability to articulate complex technical concepts to both technical and non-technical audiences.
• Self-motivated, driven, and able to work independently with a high degree of accountability in a remote setting.
• Strong business acumen and understanding of customer pain points.
• Willingness to travel occasionally for key client meetings or industry events as needed (though primary function is remote).

• Develop and execute a comprehensive customer experience strategy for the e-commerce platform, focusing on personalization and ease of use.
• Oversee the daily operations of the remote customer support team, including handling inquiries, resolving issues, and managing customer escalations.
• Implement and refine customer service policies and procedures to ensure consistent, high-quality support.
• Analyze customer feedback, website analytics, and sales data to identify areas for improvement in the customer journey.
• Collaborate with marketing, product, and web development teams to ensure a unified brand message and seamless customer experience.
• Develop and deliver training programs for the customer support team to enhance product knowledge and service skills.
• Manage customer relationship management (CRM) systems and other relevant customer experience technologies.
• Identify opportunities to leverage new technologies and innovative approaches to improve customer engagement.
• Monitor key performance indicators (KPIs) such as customer satisfaction scores (CSAT), net promoter score (NPS), and customer retention rates.
• Champion a customer-first culture within the organization, ensuring that all decisions prioritize customer needs.

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field.
• Minimum of 4-6 years of experience in customer experience, customer service management, or e-commerce operations, with a significant portion in a remote or virtual capacity.
• Proven ability to lead and motivate a remote team.
• Strong understanding of e-commerce platforms, digital marketing, and online retail best practices.
• Experience with CRM software (e.g., Salesforce, Zendesk) and customer analytics tools.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to interpret data and translate insights into actionable strategies.
• Demonstrated passion for delivering exceptional customer service in a retail context.
• Experience in the retail sector, particularly within the **Kitale, Trans-Nzoia, KE** region (understanding local market dynamics is a plus, though the role is remote).

About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us.

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.

We're looking for material difference-makers to join our growing team. Interested? Learn more at .

Overview
Veeco is seeking an ambitious Sr. Field Service Engineer eager to learn Veeco's technology and drive customer satisfaction through support. The successful candidate will be responsible for installation, calibration, preventative maintenance, metrology equipment repairs, and general upkeep of semiconductor equipment.

Responsibilities

• Lead and participate in the installation, upgrade, testing, warranty, and repair of equipment, following up all customer's and Veeco's protocols related to safety and security
• Mentor and train junior Veeco as requested by junior FSE's but with the guidance of the FSM.
• Isolate and resolve equipment and systems malfunctions and take corrective action
• Create/Develop/Implement/Proliferate with the implementation of new processes, methods, and designs
• Develop relationships with the customer to ensure high customer satisfaction and retention
• Serve as contact for onsite activities, communications, and provide support in all matters related to the equipment, technical, and field aspects for the targeted site
• Report all tool actions/events and daily activities in field service reports such as the Veeco Service Portal (VSP) and follow up on reports as needed.
• Adhere to safety, confidentiality (IP), and travel/expense policies.
• Constant communication everyday workday with teammates and Field Service Manager
• This role will be located in Albuquerque, NM.
• Will require international and/or domestic travel during the training period or as needed to support the business.

Qualifications
Bachelor's degree and/or military with a minimum of 8 years of experience in the semiconductor industry. An equivalent combination of education and experience will be considered.

Knowledge, Skills, And Abilities

• Knowledge of industry standard practices for troubleshooting complex mechanical, electrical, and software related problems
• Knowledge of vacuum, chemistry, electronics, microchip processing, gas delivery systems, robotics, mechanics, or combination with similar semiconductor process equipment such as AMAT, NOVELLUS, AIXTRON, EBARA, LAM, etc. is preferred
• Ability to read and interpret electrical schematics, drawings, piping and installation diagrams (PID's)
• Knowledge of Microsoft Suite of Products is a big plus – word, excel, outlook, power point, teams, one note, edge, etc.
• Must possess a positive attitude and excellent communication skills with the ability to speak with clarity and interface effectively with customer, management, and peers.
• Knowledge of machine vision systems, electronics, mechanics, pneumatics, robotics, and computer programming and computer network communication.
• System integration, test, and debug skills
• Experience with Semiconductor industry safety requirements and clean room environment
• Displays broad-based customer focus and commitment to resolve problems and make decisions based on the priority of the problem in relation to business needs
• Ability to build excellent customer relationships
• Attention to detail and accuracy
• Ability to work under pressure to meet support deadlines in a multi-tasking environment
• Must be flexible for emergency call-in work as required.
• Proficiency in Microsoft Office – Word, Excel, Outlook, and PowerPoint
• Ability to travel with as little as 1 week of notice – although this is not typical

Physical Requirements
This role involves regular physical activity and may include:

• Standing, walking, bending, squatting, twisting, kneeling, and reaching
• Climbing stairs and ladders
• Ability to lift up to 50 lbs. and use hand/power tools
• Driving or operating heavy machinery (e.g., forklifts)
• Working in tight spaces and noisy environments
• Visual requirements include color differentiation and other detailed visual tasks

You may also work in clean rooms and need to wear PPE such as:

• Coveralls, hoods, booties
• Safety glasses, gloves, respirators
• Chemical aprons and face shields

Salary And Benefits
The expected hourly pay range for this position is $42.01 — $50.41 , plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay. If your salary requirements exceed the advertised range and you remain interested in Veeco, we encourage you to apply or email your resume to .

Other Benefits Include

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.

Notice To Applicants
All communication about open positions and hiring will come from someone with a email address. You will always have multiple interviews and meet several team members (in-person or virtually) before we present an offer. We may also check references or conduct a background investigation as part of the offer process. We will never ask you for money for any reason, especially to send equipment or for pre-employment training. If you have any questions or concerns, or if someone has reached out to you and you think it might be a scam, please get in touch with us at .

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA
As a Client Manager at NTT DATA, your role will center on building and nurturing relationships with our assigned accounts, ensuring client satisfaction, and driving expansion across all solution areas. You'll use our state-of-the-art tools and methodologies to understand clients' needs and offer tailored solutions that address their specific business requirements.

You'll manage and grow relationships by leveraging strategic thinking and advanced planning skills, coordinating with our global network of offices to deliver exceptional client experiences. Your focus will include meeting revenue and margin targets while minimizing client churn and maximizing retention.

By utilizing your extensive knowledge of the latest technology sales methods and trends, you will develop and implement account strategies. You'll work closely with key stakeholders to realize business opportunities, contribute to revenue growth, and support clients throughout their buying lifecycle.

Your day will involve using tools like to manage accounts, opportunities, pipelines, and forecasts. You will analyze the client's situation, plan strategically, and navigate various geographies to drive sales engagement and meet quota targets.

Acting as the first point of contact, you'll address client issues and ensure consistent client satisfaction. You will use your expertise to transform clients' needs into actionable solutions, helping them achieve their business goals with our services.

To thrive in this role, you need to have:
Key Responsibilities:

• Manages and grows relationships to drive expansion and renewals across all solution areas within assigned regional clients.
• Builds relationships and influences stakeholders.
• Works with and through company's network of offices to deliver an excellent client experience in each relevant market.
• Realizes revenue and margin targets and maximizes sales opportunities through connecting client needs with company offerings and solutions.
• Develops and drives organization strategy with local client managers within assigned regional accounts.
• Uses engagement skills to establish account strategies with key stakeholders (focus of power, focus of receptivity, focus of dissatisfaction).
• Minimizes churn and maximizes retention in assigned accounts.
• Use company's sales tools (for example, ) and methodology to effectively manage the accounts, opportunities, pipelines and forecast.
• Be fully aware of and understand the International Trade Policy.
• Meets or exceeds quota targets through comprehensive account management.
• Grows the profitability, revenues and client satisfaction levels for company's regional clients' portfolio.
• Drives passionately for client satisfaction throughout the entire lifecycle of the clients' buying process, by taking ownership for the commercial agreement for each client.
• Generates demand by assisting clients to identify current needs (turning clients' implied needs into explicit needs), and then effectively articulating how company can add value through services and solutions.
• Approaches the management of the account in a systematic way by identifying the strategy which will be used to develop and grow the account profitably.
• Performs vulnerability analysis of company's position in comparison to that of competitors and vendors to ensure the client's requirement is at the heart of the proposed solution.
• Positively influences and enables financial control, governance and compliance in a region throughout area of specialization to prevent and reduce financial costs.
• Acts as first point of contact for client issues.

Knowledge and Attributes:

• Sales business acumen. The skills supporting successful selling through organizational and business outcome mindset. Success will require focusing on planning, leveraging tools and DATA, and concentrating on company business requirements. developing the skills to understand the client's business (including commercial and financial aspects) in order to bring value to them from the company's portfolio of services.
• Sales client engagement and management. The skills used to effectively manage and analyze the client throughout the client lifecycle, with the goal of improving client relationships and driving sales growth. Success will require detailed understanding of client needs, effective sales planning, and building trust, all while managing to client expectations. developing the skills required to know the client, building effective and lasting relationships with them and to be seen as a trusted advisor.
• Sales solution skills. The knowledge of the company's offerings, client applications, use cases and market trends and the skill to apply them to individual client and prospect situations that positions the sales team member as an expert client advisor. Success will require the ability to link company offerings, including high-value services to specific client and prospect needs and outcomes.
• Sales pursuit. The skills and knowledge that enable a sales team member to create success by identifying and advancing opportunities at assigned prospects and clients. Success will require both individual ownership as well as accountability for coordinating internal and external resources in order to close sales opportunities.

Academic Qualifications and Certifications:

• Bachelor's degree or equivalent in business or a sales related field.
• Relevant vendor certifications would be advantageous

Required experience:

• Seasoned experience in a global partner management role.
• Seasoned experience in a sales environment and/or customer service role.
• Seasoned experience in the IT or professional services industry with a focus on business development and/or sales.
• Seasoned experience in driving alignment to a common vision and working across multiple stakeholders to achieve sales growth.
• Seasoned sales orientation with experience working with clients and business teams to create sales-orientated solutions and services.
• Seasoned experience gained in a similar client manager role.
• Seasoned experience working with contact platform.

Workplace type:
Hybrid Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an

email address. If you suspect any fraudulent activity, please
contact us
.

Position Title:

Account Manager

Application Method:

1. Brief Description:

The Digital Monkeys Limited is a digital marketing agency based in Nairobi, Kenya. Over the past 9 years, we have remained dedicated to driving business results using expert digital services and a repeatable methodology to power our clients' brands. Our mission and vision revolve around empowering our clients through technology and creative thinking with the ultimate goal of establishing ourselves as the most efficient and reliable digital firm in Africa. 

The Account Manager position at our Company offers an exciting opportunity for experienced professionals passionate about the intersection of marketing, technology, and client relations. This role involves managing client accounts, collaborating with cross-functional teams, and implementing marketing strategies. This is a contractual position with ongoing career development opportunities.

1. Key Responsibilities:

The mission for this role in our Company is to enhance efficiency in service delivery and cross-functional collaboration, ensure high-quality work is delivered to clients, enhance customer relationships and retention, and grow client revenue. Responsibilities include:

1. Communicating with clients to gather project requirements, provide updates, and address inquiries.
2. Leading the development and execution of marketing campaigns based on the clients needs.
3. Conducting market research and analysis to identify industry trends and opportunities.
4. Collaborating with internal teams such as creative, digital and finance to ensure timely and successful project delivery.
5. Monitoring campaign performance metrics and preparing comprehensive reports for clients.
6. Developing and implementing innovative ideas and strategies to enhance client satisfaction and campaign effectiveness.

7. Committing to continuous learning and professional development.

8. Key Performance Indicators:

#

KPI

Weight

1

Client Satisfaction - Meeting Client KPIs

25%

2

Attentiveness & Responsiveness to Client Concerns

15%

3

Achieve a 30% increase in sales through upselling, cross-selling and RFPs

15%

4

Teamwork

15%

5

Continuous Learning and Development

10%

6

Compliance in Using Company Systems and Policies

10%

7

Upskilling & Developing the Account Management Team

10%

1. Key Competencies:

4.1 Qualifications:

1. 3 - 5 Years experience in marketing, advertising, or digital marketing agency, with a track record of successful client account management.
2. Project Management
3. Bachelor's degree or higher in Marketing, Business Administration, Communication, or a related field.
4. Strong written and verbal communication and presentation skills.
5. Exceptional organizational and time management abilities.
6. Proven ability to work independently and as part of a team in a fast-paced environment.
7. You have an expert understanding of digital marketing key figures, reporting metrics, delivery and analysis and excellent analytical skills and an affinity for data and trends.
8. Strong understanding of the competitive digital landscape across Search, Social, Native and Display.

4.2 Skills:

1. Client Relationship Management
2. Project Coordination - ensure delivery of all projects to the highest quality standards, proactively meeting and managing deadlines
3. Team Collaboration
4. Market Research and Analysis; Data Analysis and Reporting
5. Creative Problem-Solving and Strategic Thinking

The salary we are offering for this position ranges between KES 70, ,000 Gross

Join our team and embark on a rewarding journey to further develop your skills, expand your network, and advance your career in digital marketing as a Account Manager