5,108 Remote Lead Field Service Technician jobs in Kenya
Remote Lead Field Service Technician - Technical Support
Posted 9 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Remote Lead Field Service Technician
Posted 20 days ago
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Job Description
Our client is seeking a highly motivated and experienced Lead Field Service Technician to join their expanding team. This is a unique, fully remote opportunity, allowing you to leverage your expertise without geographical constraints. You will be responsible for providing remote technical support, troubleshooting, and guidance for complex industrial equipment installations, maintenance, and repair. Your primary focus will be on diagnosing and resolving intricate technical issues reported by clients, often requiring in-depth knowledge of electromechanical systems, control logic, and network infrastructure. You will guide on-site personnel through diagnostic procedures, software updates, and hardware replacements via video conferencing and detailed documentation. This role demands exceptional problem-solving skills and the ability to clearly articulate technical solutions to both technical and non-technical individuals. You will also play a critical role in developing and refining remote diagnostic tools and standard operating procedures to enhance service efficiency and customer satisfaction. Collaboration with the engineering and product development teams will be essential to provide feedback on product performance and identify areas for improvement. The ideal candidate will have extensive experience in servicing sophisticated machinery, a strong understanding of safety protocols, and the ability to adapt to rapidly evolving technologies. A Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field is preferred, along with a minimum of 6 years of relevant field service experience. Certifications in specific equipment or diagnostic software are highly desirable. This role requires excellent communication skills, a customer-centric approach, and the ability to manage your workload effectively in a remote environment. You will be expected to maintain detailed records of all service interactions and resolutions. Join our client's innovative remote service division and make a significant impact on their global customer base.
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Remote Lead Field Service Engineer (Remote Support)
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Remote Lead Field Service Engineer to provide remote technical support and guidance for complex industrial equipment. This fully remote, permanent position is crucial for ensuring our clients' machinery operates at peak performance without the need for on-site presence for every issue. The ideal candidate will possess a strong background in mechanical, electrical, or electronic engineering, with extensive experience troubleshooting and diagnosing issues across a variety of industrial systems. You will serve as a primary point of contact for remote technical assistance, guiding on-site technicians and clients through complex repair and maintenance procedures. Key responsibilities include analyzing diagnostic data, developing step-by-step troubleshooting guides, conducting remote training sessions, and maintaining detailed technical documentation. The Lead Field Service Engineer will also be instrumental in identifying recurring issues, providing feedback to the engineering and product development teams for design improvements, and ensuring customer satisfaction. This role demands exceptional problem-solving skills, clear and concise communication abilities, and the capacity to effectively manage technical support requests from a distance. A proactive approach to anticipating potential problems and implementing preventive measures is highly valued. This is an excellent opportunity for an experienced engineer to leverage their expertise in a remote capacity, contributing to the efficiency and uptime of critical industrial operations. While this role is remote, it is designed to support installations and maintenance activities primarily in the region of Kitale, Trans-Nzoia, KE .
Responsibilities:
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Engineer (Remote Diagnostics & Support)
Posted 3 days ago
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Job Description
Our client is seeking a highly experienced and technically adept Lead Field Service Engineer with a strong focus on remote diagnostics and support. This role is crucial for providing advanced technical assistance and troubleshooting for complex industrial equipment and systems. As a fully remote position, you will leverage cutting-edge technology to support clients and field teams worldwide, minimizing downtime and optimizing performance without direct on-site presence.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic services for a wide range of industrial machinery and control systems.
- Analyze equipment performance data, sensor readings, and diagnostic logs to identify root causes of failures or performance issues.
- Develop and implement remote maintenance strategies and preventative care plans.
- Guide on-site technicians through complex repair procedures via video calls, remote desktop sharing, and detailed instructions.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and best practices for remote support.
- Collaborate with engineering and R&D teams to provide feedback on product design and reliability based on field issues and remote observations.
- Develop and deliver remote training sessions for customer service teams and end-users on equipment operation, maintenance, and troubleshooting.
- Manage the escalation of critical technical issues, ensuring timely resolution and customer satisfaction.
- Contribute to the development and improvement of remote diagnostic tools and software.
- Prepare detailed technical reports on service calls, equipment failures, and resolutions.
- Act as a subject matter expert for internal teams and external customers on complex technical inquiries.
- Stay current with the latest advancements in industrial technology, automation, and remote support solutions.
- Mentor junior remote support engineers, fostering skill development and knowledge sharing.
- Proactively identify potential equipment failures through remote monitoring and suggest preventative actions.
- Ensure adherence to safety protocols and company policies in all remote interactions and guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant portion focused on remote operations.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, and industrial automation.
- Strong proficiency with remote access tools, diagnostic software, and data analysis platforms.
- Excellent understanding of industrial communication protocols and network infrastructure.
- Exceptional problem-solving abilities and a systematic approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to clearly convey technical information remotely.
- Experience in training and mentoring technical personnel.
- Ability to manage time effectively and prioritize tasks in a dynamic remote environment.
- Detail-oriented with a commitment to accuracy and thoroughness.
- Proficiency in creating technical documentation and user guides.
- Experience working with diverse international client bases is advantageous.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Service Technician - Robotics
Posted 20 days ago
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Job Description
Our client, a leader in advanced robotics and automation solutions, is seeking a highly skilled and experienced Lead Field Service Technician to join their remote team, supporting clients across various industries. This is a fully remote position, requiring extensive travel to customer sites as needed, but with primary operational management and support conducted remotely. You will be responsible for the installation, troubleshooting, maintenance, and repair of sophisticated robotic systems and automated equipment. This role demands a deep technical understanding of mechanical, electrical, and software components of industrial robots. You will guide junior technicians, conduct on-site training, and ensure that all service operations meet the highest standards of safety and efficiency. Developing and implementing preventive maintenance programs will be crucial. The ideal candidate will have a proven ability to diagnose complex technical issues, often under pressure, and provide timely and effective solutions. Strong communication skills are essential for liaising with clients, engineering teams, and support staff. A proactive approach to problem-solving and a commitment to continuous learning in the rapidly evolving field of robotics are highly valued. This is an exciting opportunity to work with cutting-edge technology and contribute to the operational success of our global clientele.
Responsibilities:
Responsibilities:
- Perform complex installations, maintenance, and repair of robotic systems and automated machinery.
- Diagnose and troubleshoot mechanical, electrical, and software issues on-site and remotely.
- Provide technical leadership and mentorship to junior field service technicians.
- Develop and implement preventive maintenance schedules and procedures.
- Conduct on-site client training on equipment operation and maintenance.
- Collaborate with engineering and R&D teams to resolve technical challenges.
- Manage service requests and ensure timely resolution of client issues.
- Maintain detailed service records and documentation.
- Ensure compliance with safety regulations and company policies.
- Travel extensively to client locations as required for service and support.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related technical field.
- Minimum of 7+ years of experience in field service, with a focus on industrial automation and robotics.
- Expertise in diagnosing and repairing complex electromechanical systems.
- Strong understanding of control systems, PLC programming, and industrial networking.
- Proven ability to lead technical teams and provide effective guidance.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage travel effectively.
- Proficiency with diagnostic tools and relevant software.
- Experience with robotic programming languages is a plus.
This advertiser has chosen not to accept applicants from your region.
4
Remote Lead Field Service Technician - Telecommunications
Posted 4 days ago
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Job Description
Our client is looking for a dedicated and skilled Lead Field Service Technician to manage and execute installation and maintenance operations. While the role is field-based, the management and coordination aspects are performed remotely, requiring strong organizational and communication skills. You will be responsible for overseeing a team of technicians, ensuring that all installation and maintenance tasks are completed efficiently, safely, and to the highest quality standards. This includes scheduling service calls, managing inventory of parts and equipment, troubleshooting complex technical issues, and providing technical guidance and support to your team. As a Lead Technician, you will also be involved in training new team members, developing best practices, and ensuring compliance with all company policies and industry regulations. The ability to diagnose and resolve technical problems remotely, using diagnostic tools and communicating effectively with field staff, is paramount. You will maintain detailed service reports, track equipment performance, and contribute to continuous improvement initiatives. This position demands a strong technical aptitude in telecommunications systems, excellent problem-solving abilities, and a commitment to customer satisfaction. A key aspect of this role is the ability to lead and motivate a remote team, fostering a positive and productive work environment. This is an excellent opportunity for a seasoned technician to step into a leadership role within a forward-thinking company. The role requires a proactive approach to identifying potential issues and implementing preventative maintenance strategies. The successful candidate will be adept at managing multiple priorities and ensuring operational excellence from a remote standpoint, supporting operations near **Kisumu, Kisumu, KE**.
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5
Remote Lead Field Service Technician - HVAC Systems
Posted 6 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in HVAC systems to join their fully remote operations team. While this role is remote, it requires extensive travel to client sites across various regions for complex installations, maintenance, and troubleshooting. You will be the technical authority, guiding junior technicians and ensuring the highest standards of service delivery. This position is ideal for an independent and resourceful professional who excels in problem-solving and client interaction in diverse environments.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and perform complex installations, preventative maintenance, and repair services for advanced HVAC systems at client locations.
- Diagnose and troubleshoot system malfunctions, identifying root causes and implementing effective solutions promptly.
- Provide expert technical guidance and mentorship to junior field service technicians, fostering skill development and adherence to best practices.
- Conduct thorough system inspections, performance testing, and quality assurance checks to ensure optimal operation and compliance with specifications.
- Develop and deliver comprehensive training sessions to clients on system operation, maintenance, and troubleshooting.
- Create detailed service reports, documenting all work performed, parts used, and client feedback accurately.
- Manage on-site inventory of parts and tools, ensuring necessary components are available for service calls.
- Collaborate with the remote engineering and support teams to resolve challenging technical issues and contribute to product improvements.
- Ensure all work is performed safely and in compliance with company policies, industry standards, and environmental regulations.
- Maintain exceptional customer service standards, building rapport and trust with clients.
- Effectively communicate technical information to clients, management, and colleagues.
- Manage service schedules and logistics efficiently to maximize productivity and minimize downtime for clients.
- Stay updated on the latest HVAC technologies, diagnostic tools, and industry trends through continuous learning.
- Act as a primary point of contact for escalated technical issues from the field.
Qualifications:
- A minimum of 8 years of hands-on experience in installing, maintaining, and repairing commercial and industrial HVAC systems.
- Proven leadership experience, with the ability to guide and mentor technical teams.
- Extensive knowledge of various HVAC components, including chillers, boilers, air handling units, and control systems.
- Proficiency in using diagnostic equipment, multimeters, refrigerant gauges, and other specialized tools.
- Strong understanding of electrical, mechanical, and control systems related to HVAC.
- Excellent troubleshooting and problem-solving skills with a methodical approach.
- Ability to interpret blueprints, schematics, and technical manuals.
- Strong communication and interpersonal skills, with the capacity to build rapport with clients from diverse backgrounds.
- Willingness and ability to travel extensively to client sites as required.
- Possession of relevant certifications (e.g., EPA 608 Universal, NATE) is highly desirable.
- A valid driver's license and a clean driving record.
- Ability to work independently and manage time effectively in a remote-first, travel-intensive role.
- This role requires a commitment to safety and a high level of technical proficiency.
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6
Remote Lead Field Service Technician - Specialized Equipment
Posted 20 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled and motivated Lead Field Service Technician to join our remote technical support team. This role is crucial for ensuring the optimal performance and maintenance of specialized equipment across various client sites, all managed remotely. You will be responsible for diagnosing, troubleshooting, and repairing complex technical issues, often requiring remote guided assistance and escalation management. This position demands a deep understanding of electro-mechanical systems, advanced diagnostic tools, and the ability to guide on-site personnel through intricate repair procedures. As a Lead Technician, you will also mentor junior team members, develop comprehensive technical documentation, and contribute to the continuous improvement of our service protocols. The ideal candidate possesses excellent communication skills, capable of clearly articulating technical information to both technical and non-technical audiences. You will be expected to manage your workload efficiently, prioritize critical service requests, and maintain meticulous records of all service activities. This role requires a proactive approach to identifying potential equipment failures and recommending preventative maintenance strategies. The ability to work independently, make sound decisions under pressure, and adapt to new technologies is vital. You will play a key role in enhancing customer satisfaction by ensuring rapid and effective resolution of technical challenges. The fully remote nature of this position allows for unparalleled flexibility, enabling you to manage service operations from a location of your choice while supporting a broad geographical area. Your expertise will directly impact the reliability and uptime of our clients' essential equipment, making this a highly impactful position within our organization. Proficiency in using remote diagnostic platforms and collaboration tools is a must.
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7
Remote Lead Field Service Technician - Industrial Machinery
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in Industrial Machinery to join their team in a fully remote capacity. This senior role involves leading a team of technicians and providing advanced technical support for the installation, maintenance, and repair of complex industrial equipment. You will be responsible for troubleshooting intricate mechanical, electrical, and hydraulic issues, diagnosing problems, and implementing effective solutions to minimize downtime for clients. Key duties include conducting preventative maintenance, performing major repairs and overhauls, ensuring adherence to safety standards, and maintaining detailed service records. The Lead Technician will also be responsible for training and mentoring junior technicians, managing service schedules, and liaising with clients to ensure satisfaction. A strong understanding of industrial machinery, including PLCs, automation systems, and various power transmission components, is essential. The ideal candidate will possess exceptional diagnostic skills, a proactive approach to problem-solving, and a strong commitment to customer service. Proficiency in reading technical diagrams and schematics is mandatory. Excellent communication and leadership abilities are required to effectively manage a remote team and interact with clients. You must be a self-motivated individual with excellent time management skills and the ability to work independently. This role requires frequent travel to client sites (expenses covered) for complex assignments and team oversight, although the primary work setup is remote. A technical degree or equivalent certification in a relevant field, along with a minimum of 7 years of experience in field service or maintenance of industrial machinery, is required. This is a fantastic opportunity to lead a remote service team and contribute significantly to client operational success within a leading industrial equipment provider.
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8
Remote Lead Field Service Technician - Industrial Automation
Posted 10 days ago
Job Viewed
Job Description
Our client is seeking a highly experienced and proactive Lead Field Service Technician to join their expanding, fully remote Installation & Maintenance division. While the role is remote, it requires the flexibility to travel as needed to client sites for the installation, commissioning, troubleshooting, and maintenance of complex industrial automation systems. You will be a key point of contact for clients, providing expert technical support and ensuring optimal performance of their equipment. This position demands a blend of hands-on technical skills, excellent problem-solving abilities, and strong communication capabilities to effectively manage tasks and client relationships from a distance.
Responsibilities:
Responsibilities:
- Install, configure, and commission sophisticated industrial automation equipment, including PLCs, HMI, robotics, and SCADA systems.
- Perform routine maintenance, diagnostics, and repairs on machinery to minimize downtime and ensure operational efficiency.
- Troubleshoot complex technical issues, identifying root causes and implementing effective solutions.
- Provide remote technical support and guidance to clients and junior technicians.
- Develop and deliver training sessions to clients on equipment operation and maintenance.
- Create and maintain detailed service reports, documentation, and spare parts inventory.
- Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
- Ensure adherence to safety regulations and company procedures at all times.
- Manage service requests and prioritize tasks effectively to meet client expectations.
- Mentor and guide less experienced technicians in the field and remotely.
- Advanced Diploma or Bachelor's degree in Electrical Engineering, Mechatronics, or a related technical field.
- A minimum of 8 years of proven experience as a Field Service Technician or similar role in industrial automation.
- In-depth knowledge of PLC programming (e.g., Siemens, Rockwell), HMI/SCADA systems, and industrial networking protocols.
- Experience with robotic systems (e.g., Fanuc, KUKA) is a strong asset.
- Excellent diagnostic and troubleshooting skills for electrical, mechanical, and software issues.
- Strong understanding of industrial safety standards and practices.
- Ability to work independently and manage time effectively, often with limited direct supervision.
- Excellent communication, customer service, and interpersonal skills.
- Willingness and ability to travel frequently (estimated 50-70%) to various client locations.
- Proficiency in using diagnostic tools and software.
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