What Jobs are available for Remote Lead Field Service Engineer in Kenya?
Showing 4978 Remote Lead Field Service Engineer jobs in Kenya
Remote Lead Field Service Engineer
Posted 27 days ago
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Job Description
Responsibilities:
- Conduct remote troubleshooting and diagnostics of complex mechanical and electrical issues.
- Develop and implement preventative maintenance schedules and strategies.
- Provide technical guidance and mentorship to junior field service technicians.
- Interpret technical manuals, schematics, and blueprints to guide repair procedures.
- Manage spare parts inventory and order necessary components for repairs.
- Document all service activities, findings, and resolutions meticulously.
- Collaborate with engineering teams to identify product improvement opportunities.
- Ensure all work is performed in accordance with safety standards and company policies.
- Maintain high levels of customer satisfaction through prompt and effective service delivery.
- Stay updated with the latest technological advancements and industry best practices.
Qualifications:
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
- Minimum of 5 years of experience in field service or maintenance roles, with a proven track record of leadership.
- Strong knowledge of industrial machinery, control systems, and diagnostic tools.
- Excellent problem-solving and analytical skills.
- Proficiency in using remote diagnostic software and communication tools.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Willingness to travel occasionally for specific on-site support needs if required by the project scope.
- Experience in a remote-first work environment is highly desirable.
This role is based in Nakuru, Kenya , but is executed entirely remotely, offering an unparalleled opportunity for skilled professionals to contribute their expertise without geographical constraints. Our client is committed to fostering a collaborative and supportive remote work culture.
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            Remote Lead Field Service Engineer
Posted 2 days ago
Job Viewed
Job Description
- Provide expert-level remote technical support for industrial machinery.
- Diagnose and resolve complex hardware and software issues.
- Lead troubleshooting efforts and guide junior technicians remotely.
- Develop and deliver remote training sessions for customers and staff.
- Create and maintain comprehensive technical documentation and knowledge base articles.
- Collaborate with product development teams to provide field feedback for improvements.
- Ensure customer satisfaction through timely and effective issue resolution.
- Manage spare parts inventory and logistics for remote support operations.
- Stay up-to-date with the latest product advancements and industry best practices.
- Potentially conduct limited, critical on-site interventions as needed.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 8 years of experience in field service engineering, with a focus on industrial equipment.
- Proven experience leading technical teams and projects.
- Strong proficiency in diagnostic tools and techniques for electro-mechanical systems.
- Excellent remote communication and presentation skills.
- Ability to work independently and manage time effectively in a remote environment.
- Experience in developing and delivering technical training.
- Familiarity with CRM and ticketing systems.
- Willingness to travel occasionally for critical on-site support if required.
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            Remote Lead Field Service Engineer (Remote Support)
Posted 16 days ago
Job Viewed
Job Description
Responsibilities:
- Provide expert remote technical support for industrial equipment troubleshooting and repair.
- Analyze diagnostic data and equipment performance logs to identify root causes of issues.
- Develop clear, step-by-step remote guidance and standard operating procedures for maintenance and repairs.
- Conduct remote training sessions for on-site technicians and clients.
- Manage incoming support requests and prioritize urgent issues.
- Document all technical support activities, resolutions, and recommendations.
- Liaise with engineering and product development teams to report equipment performance issues and suggest improvements.
- Ensure high levels of customer satisfaction through effective remote problem resolution.
- Maintain up-to-date knowledge of product lines and technical specifications.
- Assist in the development of remote diagnostic tools and knowledge bases.
- Contribute to the continuous improvement of remote service delivery processes.
- Be a primary escalation point for complex technical challenges.
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Electronic Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a related role, with significant experience in industrial equipment.
- Proven experience providing remote technical assistance and troubleshooting.
- Strong understanding of mechanical, electrical, and electronic systems.
- Excellent analytical and problem-solving skills.
- Exceptional communication, listening, and interpersonal skills for effective remote interaction.
- Ability to interpret technical manuals, schematics, and blueprints.
- Proficiency with diagnostic tools and remote access software.
- Self-motivated, detail-oriented, and able to work independently in a remote environment.
- Experience with managing technical documentation and knowledge bases.
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            Remote Lead Field Service Engineer (Remote Diagnostics & Support)
Posted 10 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide expert remote troubleshooting and diagnostic services for a wide range of industrial machinery and control systems.
- Analyze equipment performance data, sensor readings, and diagnostic logs to identify root causes of failures or performance issues.
- Develop and implement remote maintenance strategies and preventative care plans.
- Guide on-site technicians through complex repair procedures via video calls, remote desktop sharing, and detailed instructions.
- Create and maintain a comprehensive knowledge base of common issues, solutions, and best practices for remote support.
- Collaborate with engineering and R&D teams to provide feedback on product design and reliability based on field issues and remote observations.
- Develop and deliver remote training sessions for customer service teams and end-users on equipment operation, maintenance, and troubleshooting.
- Manage the escalation of critical technical issues, ensuring timely resolution and customer satisfaction.
- Contribute to the development and improvement of remote diagnostic tools and software.
- Prepare detailed technical reports on service calls, equipment failures, and resolutions.
- Act as a subject matter expert for internal teams and external customers on complex technical inquiries.
- Stay current with the latest advancements in industrial technology, automation, and remote support solutions.
- Mentor junior remote support engineers, fostering skill development and knowledge sharing.
- Proactively identify potential equipment failures through remote monitoring and suggest preventative actions.
- Ensure adherence to safety protocols and company policies in all remote interactions and guidance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 8 years of experience in field service engineering, technical support, or a similar role, with a significant portion focused on remote operations.
- Proven expertise in diagnosing and troubleshooting complex electromechanical systems, PLCs, and industrial automation.
- Strong proficiency with remote access tools, diagnostic software, and data analysis platforms.
- Excellent understanding of industrial communication protocols and network infrastructure.
- Exceptional problem-solving abilities and a systematic approach to issue resolution.
- Outstanding communication and interpersonal skills, with the ability to clearly convey technical information remotely.
- Experience in training and mentoring technical personnel.
- Ability to manage time effectively and prioritize tasks in a dynamic remote environment.
- Detail-oriented with a commitment to accuracy and thoroughness.
- Proficiency in creating technical documentation and user guides.
- Experience working with diverse international client bases is advantageous.
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            Remote Lead Field Service Engineer - Advanced Robotics
Posted 5 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide remote expert-level technical support and troubleshooting for advanced robotic systems.
- Develop and implement innovative solutions to complex hardware and software issues.
- Conduct root cause analysis for equipment failures and implement corrective actions.
- Create and update technical documentation, including repair manuals and diagnostic guides.
- Train and mentor field service technicians on best practices and advanced troubleshooting techniques.
- Collaborate with engineering and product development teams to provide feedback for product improvement.
- Manage spare parts inventory and coordinate timely delivery for critical repairs.
- Ensure adherence to safety protocols and quality standards in all service activities.
- Develop remote diagnostic tools and methodologies to enhance service efficiency.
- Respond to critical service escalations and ensure rapid resolution.
Required Qualifications:
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related field.
- Minimum of 7 years of experience in field service, maintenance, or repair of complex automated systems, robotics, or industrial machinery.
- Strong expertise in diagnosing and repairing electromechanical systems, PLCs, HMI, and robotic control systems.
- Proficiency in reading and interpreting technical schematics and blueprints.
- Excellent problem-solving, analytical, and diagnostic skills.
- Proven ability to work independently and manage time effectively in a remote environment.
- Strong communication and interpersonal skills, with the ability to explain technical issues clearly.
- Experience with remote diagnostic tools and remote access technologies.
- Willingness to travel occasionally for critical on-site support if absolutely necessary (though the role is primarily remote).
- Experience in a lead or supervisory role is highly advantageous.
This remote position offers a competitive remuneration package, flexibility, and the chance to be at the forefront of industrial automation. If you are a seasoned professional passionate about robotics and remote support, we invite you to apply. Our client's services are critical to various industries, supporting operational continuity for businesses, including those that may have a presence or need for advanced maintenance support near Naivasha, Nakuru, KE .
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            Remote Lead Field Service Engineer - Specialized Equipment
Posted 8 days ago
Job Viewed
Job Description
Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex industrial equipment.
- Diagnose mechanical, electrical, and software issues based on customer descriptions and diagnostic data.
- Guide on-site field technicians or customer personnel through repair and maintenance procedures.
- Develop detailed technical documentation, troubleshooting guides, and best practice manuals.
- Analyze equipment performance data to identify root causes of failures and recommend preventative measures.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Manage service requests, prioritize urgent issues, and ensure timely resolution.
- Conduct remote training sessions for customers and internal support staff on equipment operation and maintenance.
- Maintain accurate records of service activities, resolutions, and customer interactions in the CRM system.
- Stay up-to-date with the latest technological advancements and product updates related to the equipment.
Qualifications:
- Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related technical field.
- Minimum of 7 years of experience in field service engineering, technical support, or a similar role, preferably with specialized industrial equipment.
- In-depth knowledge of mechanical, electrical, and control systems common in industrial machinery.
- Proven ability to troubleshoot complex technical problems remotely.
- Experience interpreting engineering drawings, schematics, and technical manuals.
- Excellent analytical, problem-solving, and diagnostic skills.
- Strong written and verbal communication skills, with the ability to explain technical concepts clearly to diverse audiences.
- Proficiency with diagnostic software and tools.
- Ability to work independently and manage time effectively in a remote environment.
- Experience training or mentoring junior technicians is a plus.
- Willingness to occasionally travel for critical on-site support if required (though the role is primarily remote).
This position is fully remote, offering significant work-life balance. The role supports clients and operational needs linked to Nyeri, Nyeri, KE , but the position is based remotely. Our client is committed to providing continuous learning and development opportunities for its remote technical staff.
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            Remote Lead Field Service Engineer - Industrial Machinery
Posted 5 days ago
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Job Description
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Remote Lead Field Service Engineer - Critical Systems
Posted 26 days ago
Job Viewed
Job Description
Responsibilities:
- Provide expert technical support for the installation, commissioning, maintenance, and repair of complex machinery.
- Lead and mentor a team of field service engineers, ensuring high-quality service delivery.
- Develop and execute comprehensive preventive maintenance plans.
- Diagnose and resolve intricate technical issues in a timely and efficient manner.
- Conduct client training on system operation, maintenance, and troubleshooting.
- Manage on-site service operations, including resource allocation and scheduling.
- Document all service activities, repairs, and client interactions accurately.
- Collaborate with the engineering department to relay customer feedback and contribute to product improvements.
- Ensure adherence to all safety regulations and company policies during on-site operations.
- Maintain a high level of customer satisfaction through proactive communication and expert technical assistance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Minimum of 6 years of hands-on experience in field service engineering, with a focus on industrial machinery or complex systems.
- Proven experience in leading or supervising technical teams.
- Strong diagnostic and troubleshooting skills for electromechanical and automation systems.
- Excellent understanding of hydraulic, pneumatic, and electrical control systems.
- Proficiency in reading and interpreting technical schematics and blueprints.
- Exceptional communication, interpersonal, and customer service skills.
- Willingness to travel extensively to client sites as required.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote and field setting.
- Familiarity with remote diagnostic tools and platforms is a plus.
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            Remote Lead Field Service Engineer - Robotics & Automation
Posted 21 days ago
Job Viewed
Job Description
Responsibilities:
- Provide expert-level remote technical support for robotic and automation systems.
- Diagnose and troubleshoot complex hardware, software, and network issues using remote diagnostic tools.
- Guide on-site personnel (client technicians, junior engineers) through repair and maintenance procedures via video calls and detailed documentation.
- Develop and maintain comprehensive technical documentation, including troubleshooting guides, FAQs, and repair manuals.
- Analyze system performance data to identify potential issues and recommend preventative maintenance strategies.
- Collaborate with the engineering and product development teams to report bugs and suggest product improvements based on field feedback.
- Manage and prioritize incoming support requests, ensuring timely resolution of critical issues.
- Conduct remote training sessions for client personnel on system operation and basic maintenance.
- Contribute to the continuous improvement of remote support processes and tools.
- Ensure client satisfaction through prompt, effective, and professional technical assistance.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field.
- Minimum of 7 years of experience in field service, maintenance, or support of industrial automation systems, robotics, or complex machinery.
- In-depth knowledge of PLC programming (e.g., Siemens, Allen-Bradley), HMI systems, and industrial communication protocols (e.g., Profibus, Ethernet/IP).
- Proficiency in diagnosing and troubleshooting electro-mechanical components, servo drives, sensors, and vision systems.
- Strong understanding of network infrastructure and cybersecurity principles in industrial environments.
- Excellent remote troubleshooting and problem-solving skills, with the ability to think critically and systematically.
- Superior communication and interpersonal skills, with the ability to clearly explain complex technical concepts to diverse audiences.
- Experience with remote access tools and virtual collaboration platforms is essential.
- Proven ability to work independently and manage time effectively in a remote setting.
- Willingness to travel occasionally for critical on-site interventions if absolutely necessary (though the role is primarily remote).
- Professional certifications in relevant automation or robotics platforms are a significant advantage.
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            Remote Lead Field Service Engineer - Industrial Automation
Posted 8 days ago
Job Viewed
Job Description
Key Responsibilities:
- Provide expert remote technical support for industrial automation systems.
- Lead diagnostic efforts and troubleshoot complex hardware and software issues.
- Guide and mentor field service technicians during on-site interventions.
- Develop and implement preventative maintenance strategies to minimize downtime.
- Analyze system performance data to identify trends and potential failure points.
- Ensure the highest standards of safety and operational integrity are maintained.
- Collaborate with engineering and R&D teams to resolve escalated technical issues.
- Develop and maintain comprehensive technical documentation and knowledge base articles.
- Contribute to the continuous improvement of field service processes and methodologies.
- Train clients and internal teams on system operation and maintenance best practices.
- Manage service requests and ensure timely resolution to meet client expectations.
- Stay updated on the latest advancements in industrial automation technologies.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, Automation Engineering, or a related field.
- Minimum of 7 years of progressive experience in industrial automation, field service, or a related engineering role.
- Proven expertise in PLCs (e.g., Siemens, Rockwell), HMIs, SCADA, and robotics.
- Strong troubleshooting skills for complex electro-mechanical and software systems.
- Familiarity with industrial communication protocols (e.g., Profibus, Ethernet/IP, Modbus).
- Excellent analytical, problem-solving, and diagnostic abilities.
- Exceptional written and verbal communication skills.
- Ability to work independently and effectively manage time in a remote setting.
- Experience with network infrastructure and basic cybersecurity principles in industrial environments is a plus.
- Customer-focused mindset with a commitment to service excellence.
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