11,163 Remote Field Service Technician Industrial Automation jobs in Kenya
Remote Field Service Technician - Industrial Equipment
Posted 22 days ago
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Job Description
Our client is looking for a dedicated and technically proficient Remote Field Service Technician to join their distributed team. This position is entirely remote, focusing on providing expert installation, maintenance, and repair services for a wide range of industrial machinery and equipment. You will be the key point of contact for on-site technical support, ensuring our clients' operations run smoothly and efficiently. This role requires significant travel to client sites across various regions, but the planning and support structure will be managed remotely.
Key Responsibilities:
Key Responsibilities:
- Perform on-site installations, routine maintenance, and complex repairs of industrial equipment and machinery according to manufacturer specifications and safety standards.
- Diagnose and troubleshoot mechanical, electrical, and hydraulic system failures, identifying root causes and implementing effective solutions.
- Conduct preventative maintenance checks and services to minimize equipment downtime and optimize performance.
- Respond promptly to emergency service requests and provide timely resolution of issues.
- Maintain accurate and detailed service reports, documenting all work performed, parts used, and time spent.
- Order and manage spare parts inventory for service calls, ensuring availability of necessary components.
- Provide technical guidance and training to client personnel on equipment operation and basic maintenance procedures.
- Adhere strictly to all safety regulations and company protocols during service operations.
- Communicate effectively with the remote support team, sharing diagnostic information and updates on service progress.
- Build and maintain strong relationships with clients by delivering high-quality service and professional conduct.
- Proven experience as a Field Service Technician or similar role, with a strong background in industrial equipment repair.
- Proficiency in diagnosing and repairing mechanical, electrical, and hydraulic systems.
- Ability to read and interpret technical manuals, schematics, and blueprints.
- Excellent problem-solving and diagnostic skills.
- Strong understanding of safety procedures and practices in industrial environments.
- Ability to work independently with minimal supervision and manage time effectively across multiple service calls.
- Good communication and customer service skills, with the ability to explain technical issues clearly.
- Willingness and ability to travel extensively to client locations.
- A valid driver's license and a clean driving record.
- Technical certifications in relevant fields are highly advantageous.
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Remote Field Service Technician (Industrial Automation)
Posted 19 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Remote Field Service Technician specializing in Industrial Automation. This role is designed to be fully remote, allowing you to provide critical support and maintenance to clients' automated systems from your own location. You will be responsible for troubleshooting, repairing, and maintaining a wide range of industrial automation equipment, including programmable logic controllers (PLCs), robotic systems, human-machine interfaces (HMIs), and various sensors and actuators. Your expertise will ensure minimal downtime and optimal performance of our clients' manufacturing and production lines. Key responsibilities include providing remote technical support to on-site personnel, guiding them through diagnostic procedures and repair processes via video calls, written instructions, and phone support. You will also be involved in remote diagnostics and configuration of automation systems, analyzing equipment performance data, and recommending preventative maintenance strategies. The ability to interpret complex electrical schematics, mechanical drawings, and control system logic is essential. A strong understanding of industrial networking protocols (e.g., Ethernet/IP, Profinet, Modbus) is highly desirable. The ideal candidate will have a technical degree or certification in Industrial Automation, Electrical Engineering Technology, or a related field, coupled with 3-5 years of hands-on experience with industrial automation systems. Excellent problem-solving skills, exceptional communication abilities, and patience are crucial for effectively guiding others through technical procedures remotely. You must be comfortable using remote access software and digital communication tools. This role requires a self-motivated individual who can work independently and manage their time effectively to provide timely and reliable support to clients across various industries. If you are a skilled technician passionate about industrial automation and seeking a challenging remote career opportunity, we encourage you to apply. Join our client's team and contribute to the operational success of businesses by ensuring their automation systems run smoothly and efficiently, all from a remote setting.
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Remote Field Service Engineer - Industrial Machinery
Posted 13 days ago
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Job Description
Our client is seeking a dedicated and highly proficient Remote Field Service Engineer specializing in industrial machinery to join their innovative technical support team. This position is entirely remote, enabling you to operate from your preferred location while providing critical on-site support and remote diagnostics for our diverse client base. You will be the primary technical point of contact for clients experiencing issues with complex industrial equipment, offering expert troubleshooting, maintenance, and repair guidance. Responsibilities include remotely diagnosing mechanical, electrical, and software malfunctions using advanced diagnostic tools and video conferencing. You will guide on-site technicians or client personnel through complex repair procedures, ensuring minimal downtime and optimal equipment performance. This role requires an in-depth understanding of various industrial machinery, including but not limited to manufacturing equipment, automated systems, and heavy machinery. You will develop and deliver detailed technical documentation, including service manuals, troubleshooting guides, and preventative maintenance schedules, accessible through our secure online portal. Collaboration with our internal engineering and product development teams is crucial for identifying recurring issues and contributing to product improvements. A strong aptitude for problem-solving, excellent communication skills, and the ability to convey complex technical information clearly and concisely are essential. You must be adept at interpreting schematics, blueprints, and technical drawings. The successful candidate will be proactive, organized, and capable of managing multiple service requests simultaneously. While the role is primarily remote, occasional travel for critical, on-site interventions or specialized training may be required. You will be expected to maintain meticulous records of all service activities and client interactions within our CRM system. Proficiency in using remote access software and diagnostic platforms is mandatory. This is an excellent opportunity for an experienced engineer to leverage their expertise in a flexible, remote-first environment, contributing to the operational efficiency of industries across the region, with primary focus areas including and surrounding Kakamega, Kakamega, KE .
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Remote Field Service Technician - Specialised Equipment
Posted 12 days ago
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Job Description
Our client is seeking a highly skilled and experienced Remote Field Service Technician specializing in the maintenance and repair of complex equipment. While the role is based remotely for management and support, it requires the flexibility for on-site service calls as needed across various client locations. This position is ideal for a hands-on professional with a strong mechanical and electrical aptitude, capable of diagnosing and resolving intricate technical issues. You will be responsible for performing scheduled preventative maintenance, conducting diagnostic tests, repairing faulty equipment, and ensuring optimal performance of machinery. Key duties include troubleshooting equipment malfunctions, replacing defective parts, calibrating systems, and providing technical guidance to end-users. The successful candidate will possess a deep understanding of the specific equipment types relevant to our client's industry, along with a proven ability to work independently and manage service schedules effectively. Excellent diagnostic skills, meticulous attention to detail, and a commitment to safety protocols are essential. Proficiency with diagnostic tools, multimeters, and hand tools is a must. The ability to interpret technical manuals and schematics is critical. While much of the coordination and planning will be remote, there will be a need for travel to client sites to perform hands-on work. Therefore, a valid driver's license and willingness to travel are required. This role offers a competitive hourly rate and the opportunity to work with advanced technologies. You will be an integral part of ensuring client satisfaction through timely and effective technical support. We are looking for individuals who are resourceful, reliable, and possess excellent communication skills to interact with clients and internal support teams. This is a unique opportunity for a seasoned technician to leverage their expertise in a role that balances remote coordination with essential on-site problem-solving. Our client values proactive technicians who can identify potential issues and implement preventative measures. You will be expected to maintain detailed service reports and provide feedback on equipment performance and potential improvements. This position requires a strong sense of responsibility and a dedication to providing high-quality service.
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Remote Field Service Engineer - Industrial Automation
Posted 22 days ago
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Job Description
Our client, a leader in industrial automation solutions, is seeking a highly skilled and dedicated Remote Field Service Engineer to join their growing team. This is a fully remote position, meaning you will primarily work from your home office, but will be required to travel to client sites within the **Machakos, Machakos, KE** region and surrounding areas as needed for installations, maintenance, and troubleshooting of complex automated systems. The ideal candidate will possess a strong technical aptitude, excellent problem-solving skills, and a proven track record in servicing industrial machinery and control systems. You will be responsible for diagnosing and resolving hardware and software issues, performing preventative maintenance, conducting system upgrades, and providing technical support to clients. This role demands a proactive approach to identifying potential problems and implementing effective solutions to minimize downtime and ensure optimal system performance. You will work closely with our client's engineering and support teams, leveraging remote diagnostic tools and communication technologies to deliver exceptional service. Strong interpersonal and communication skills are crucial for interacting with clients, understanding their needs, and providing clear explanations of technical issues and solutions. A commitment to safety protocols and a meticulous attention to detail are paramount in this role. This is an exciting opportunity to leverage your expertise in a challenging and rewarding field, contributing to the operational efficiency of various industries while enjoying the flexibility of a remote work arrangement. You will be an integral part of ensuring our client's state-of-the-art equipment operates at peak performance. Responsibilities include:
- Perform on-site installation, commissioning, and calibration of industrial automation equipment.
- Diagnose and troubleshoot mechanical, electrical, and software issues on automated systems.
- Conduct routine preventative maintenance and inspections to ensure system reliability and longevity.
- Provide emergency technical support and rapid response to system failures.
- Develop and implement system upgrades and modifications as per client requirements and engineering specifications.
- Train client personnel on the operation and maintenance of installed systems.
- Collaborate with the engineering team to provide feedback on product performance and suggest improvements.
- Maintain detailed service reports, documenting all work performed, parts used, and time spent.
- Adhere to all company safety policies and procedures and ensure client site safety compliance.
- Utilize remote monitoring and diagnostic tools to proactively identify and address potential issues.
- Proven experience as a Field Service Engineer or in a similar technical support role within industrial automation.
- Strong understanding of Programmable Logic Controllers (PLCs), Human-Machine Interfaces (HMIs), robotics, and SCADA systems.
- Proficiency in reading and interpreting technical drawings, schematics, and manuals.
- Experience with various industrial communication protocols (e.g., Profibus, Modbus, Ethernet/IP).
- Excellent diagnostic and problem-solving skills with a methodical approach.
- Strong communication and customer service skills, with the ability to explain technical concepts clearly.
- Willingness and ability to travel to client sites regularly.
- A valid driver's license and a clean driving record.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, or a related technical field.
- Experience working in a remote or hybrid work environment is beneficial.
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Senior Remote Field Service Engineer - Industrial Machinery
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service Engineer specializing in industrial machinery installation and maintenance. This is a fully remote position, requiring the ability to provide expert technical support, troubleshooting, and repair guidance to clients globally. The ideal candidate will have extensive knowledge of complex electromechanical systems, hydraulics, and pneumatics, with a strong aptitude for diagnosing issues remotely and guiding on-site technicians. This role demands excellent communication, problem-solving skills, and the capacity to work autonomously and effectively in a virtual environment.
Key Responsibilities:
Key Responsibilities:
- Provide remote expert technical support for the installation, troubleshooting, and maintenance of industrial machinery.
- Guide and train on-site field technicians through complex repair and diagnostic procedures using remote tools and video conferencing.
- Analyze machine performance data and diagnostic reports to identify root causes of failures.
- Develop and update technical documentation, service manuals, and troubleshooting guides.
- Respond promptly to customer service requests and manage escalations effectively.
- Collaborate with engineering and product development teams to provide feedback on product design and reliability.
- Conduct virtual pre-installation reviews and site readiness assessments.
- Develop predictive maintenance strategies based on remote monitoring data.
- Manage spare parts inventory and advise on necessary replacements.
- Ensure customer satisfaction by providing timely and effective technical solutions.
- Maintain detailed service records and report on field issues and resolutions.
- Stay current with advancements in industrial machinery technology and remote support tools.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field.
- Minimum of 7 years of experience in field service engineering, with a strong focus on industrial machinery (e.g., manufacturing equipment, automation systems).
- Proven expertise in diagnosing and troubleshooting complex electromechanical, hydraulic, and pneumatic systems.
- Experience with PLCs, HMIs, and industrial control systems.
- Excellent remote communication and interpersonal skills, with the ability to clearly explain technical concepts.
- Strong analytical and problem-solving abilities.
- Proficiency in using remote diagnostic tools, video conferencing, and documentation software.
- Ability to work independently, manage time effectively, and prioritize tasks in a remote setting.
- Experience in customer support and service management.
- Willingness to travel occasionally for critical on-site interventions if absolutely necessary (though the role is primarily remote).
- Detail-oriented with a commitment to delivering high-quality service.
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Remote Field Service Engineer - Specialised Equipment
Posted 5 days ago
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Job Description
Our client is recruiting a highly skilled Remote Field Service Engineer with expertise in maintaining and repairing specialized industrial equipment. This role is designed for individuals who can provide remote technical support, troubleshoot complex issues, and guide on-site technicians through intricate repair processes. You will be the primary point of contact for technical support escalations, analyzing diagnostic data, and developing detailed step-by-step instructions for field technicians. Proficiency in using remote diagnostic tools, augmented reality (AR) platforms, and video conferencing for real-time assistance is critical. Your responsibilities include creating technical documentation, troubleshooting guides, and training materials for both end-users and junior service personnel. You will collaborate closely with engineering and product development teams to identify recurring issues and contribute to product improvements. This position requires a strong understanding of mechanical, electrical, and software systems relevant to the specialized equipment. The ability to clearly communicate complex technical information to individuals with varying levels of expertise is essential. You will play a vital role in ensuring minimal downtime for our client's customers by providing timely and effective remote support. This is a demanding but rewarding role that offers the flexibility of a remote work environment, allowing you to contribute your expertise from anywhere. Success in this role hinges on your problem-solving skills, technical acumen, and ability to effectively manage remote support operations. You will be instrumental in maintaining customer satisfaction and upholding our client's reputation for reliable service. This is an exceptional opportunity for a seasoned engineer to apply their skills in a flexible, remote capacity, focusing on high-impact technical solutions.
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Remote Lead Field Service Technician - Industrial Machinery
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in Industrial Machinery to join their team in a fully remote capacity. This senior role involves leading a team of technicians and providing advanced technical support for the installation, maintenance, and repair of complex industrial equipment. You will be responsible for troubleshooting intricate mechanical, electrical, and hydraulic issues, diagnosing problems, and implementing effective solutions to minimize downtime for clients. Key duties include conducting preventative maintenance, performing major repairs and overhauls, ensuring adherence to safety standards, and maintaining detailed service records. The Lead Technician will also be responsible for training and mentoring junior technicians, managing service schedules, and liaising with clients to ensure satisfaction. A strong understanding of industrial machinery, including PLCs, automation systems, and various power transmission components, is essential. The ideal candidate will possess exceptional diagnostic skills, a proactive approach to problem-solving, and a strong commitment to customer service. Proficiency in reading technical diagrams and schematics is mandatory. Excellent communication and leadership abilities are required to effectively manage a remote team and interact with clients. You must be a self-motivated individual with excellent time management skills and the ability to work independently. This role requires frequent travel to client sites (expenses covered) for complex assignments and team oversight, although the primary work setup is remote. A technical degree or equivalent certification in a relevant field, along with a minimum of 7 years of experience in field service or maintenance of industrial machinery, is required. This is a fantastic opportunity to lead a remote service team and contribute significantly to client operational success within a leading industrial equipment provider.
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Remote Lead Field Service Technician - Industrial Automation
Posted 12 days ago
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Job Description
Our client is seeking a highly experienced and proactive Lead Field Service Technician to join their expanding, fully remote Installation & Maintenance division. While the role is remote, it requires the flexibility to travel as needed to client sites for the installation, commissioning, troubleshooting, and maintenance of complex industrial automation systems. You will be a key point of contact for clients, providing expert technical support and ensuring optimal performance of their equipment. This position demands a blend of hands-on technical skills, excellent problem-solving abilities, and strong communication capabilities to effectively manage tasks and client relationships from a distance.
Responsibilities:
Responsibilities:
- Install, configure, and commission sophisticated industrial automation equipment, including PLCs, HMI, robotics, and SCADA systems.
- Perform routine maintenance, diagnostics, and repairs on machinery to minimize downtime and ensure operational efficiency.
- Troubleshoot complex technical issues, identifying root causes and implementing effective solutions.
- Provide remote technical support and guidance to clients and junior technicians.
- Develop and deliver training sessions to clients on equipment operation and maintenance.
- Create and maintain detailed service reports, documentation, and spare parts inventory.
- Collaborate with engineering and sales teams to provide feedback on product performance and customer needs.
- Ensure adherence to safety regulations and company procedures at all times.
- Manage service requests and prioritize tasks effectively to meet client expectations.
- Mentor and guide less experienced technicians in the field and remotely.
- Advanced Diploma or Bachelor's degree in Electrical Engineering, Mechatronics, or a related technical field.
- A minimum of 8 years of proven experience as a Field Service Technician or similar role in industrial automation.
- In-depth knowledge of PLC programming (e.g., Siemens, Rockwell), HMI/SCADA systems, and industrial networking protocols.
- Experience with robotic systems (e.g., Fanuc, KUKA) is a strong asset.
- Excellent diagnostic and troubleshooting skills for electrical, mechanical, and software issues.
- Strong understanding of industrial safety standards and practices.
- Ability to work independently and manage time effectively, often with limited direct supervision.
- Excellent communication, customer service, and interpersonal skills.
- Willingness and ability to travel frequently (estimated 50-70%) to various client locations.
- Proficiency in using diagnostic tools and software.
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Remote Field Service Technician (Specialized Equipment)
Posted 22 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a critical role responsible for the remote diagnosis, troubleshooting, and guidance on the installation and maintenance of specialized industrial equipment. While the role is fully remote, you will be interacting with clients and on-site teams across various locations, providing expert technical support and ensuring optimal performance of deployed systems. Your primary responsibility will involve leveraging advanced diagnostic tools, remote access software, and detailed technical documentation to guide on-site personnel through complex installation procedures and intricate maintenance tasks. You will be expected to document all interactions, resolutions, and findings thoroughly, contributing to a knowledge base that enhances future support efforts. This position demands exceptional problem-solving abilities, a proactive approach to identifying potential issues, and the capacity to communicate technical information clearly and concisely to both technical and non-technical audiences. The ideal candidate will possess a strong background in electromechanical systems, industrial automation, or a related field, with a proven track record of success in technical support or field service roles. You must be adept at working independently, managing your time effectively, and maintaining a high level of professionalism under pressure. Regular participation in virtual team meetings, product training sessions, and collaborative problem-solving initiatives will be integral to this role. A commitment to continuous learning and staying abreast of the latest technological advancements within our client's industry is essential for success in this role. The ability to interpret schematics, blueprints, and technical manuals is a must. This role offers a unique opportunity to contribute to a global leader in specialized equipment manufacturing while enjoying the flexibility and autonomy of a remote work environment. The designated work area for this role is theoretically **Malindi, Kilifi, KE**, but the work itself is performed remotely from your chosen location.
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