5,071 Remote Field Service Engineer Network Infrastructure jobs in Kenya
Remote Field Service Technician (IT Infrastructure)
Posted 7 days ago
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Job Description
Our client is seeking a skilled and adaptable Remote Field Service Technician specializing in IT infrastructure to provide on-site support for their clients. While the role involves travel to client locations, the coordination and dispatch are managed remotely. This position requires strong technical expertise in hardware, networking, and troubleshooting, coupled with excellent customer service skills. You will be responsible for installing, maintaining, and repairing IT equipment and systems at various customer sites.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Perform on-site installations, configurations, and upgrades of hardware and network equipment (servers, routers, switches, workstations, printers).
- Diagnose and resolve technical hardware and software issues efficiently and effectively.
- Provide technical support to end-users, ensuring minimal disruption to their operations.
- Conduct routine maintenance checks and preventative measures to ensure system reliability.
- Respond to service calls and troubleshoot urgent technical problems in a timely manner.
- Install and configure network cabling and related infrastructure components.
- Test system performance and ensure optimal functionality after repairs or installations.
- Document all service activities, including issues, resolutions, and equipment status, in the company's ticketing system.
- Maintain an inventory of parts and equipment, ensuring necessary supplies are available for service calls.
- Communicate effectively with clients, providing clear explanations of technical issues and resolutions.
- Adhere to all company safety protocols and client site policies.
- Provide remote support when feasible to assist clients before or after on-site visits.
Qualifications:
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; relevant certifications (e.g., CompTIA A+, Network+, CCNA) are highly desirable.
- Minimum of 3 years of experience as a Field Service Technician or in a similar IT support role.
- Strong understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts (TCP/IP, DNS, DHCP).
- Proficiency in troubleshooting hardware, software, and network connectivity issues.
- Experience with server hardware, network devices, and data cabling.
- Excellent customer service and communication skills, with a professional demeanor.
- Ability to work independently, manage time effectively, and prioritize tasks.
- Valid driver's license and a clean driving record for travel to client sites.
- Flexibility to work varied hours and occasional weekends as needed.
- Familiarity with remote monitoring and management tools is a plus.
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Remote Field Service Technician - Network Infrastructure
Posted 21 days ago
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Job Description
Our client is seeking a highly skilled and motivated Field Service Technician to join their expanding team, focusing on network infrastructure deployment and maintenance. This is a **fully remote** position, meaning you will manage your service calls and operations from your home office, with travel to customer sites as required by specific project needs, primarily within the **Kakamega, Kakamega, KE** region and surrounding areas. The ideal candidate will possess a strong technical background in telecommunications, IT networking, or related fields, with hands-on experience in installing, troubleshooting, and maintaining network hardware, including routers, switches, access points, and cabling. You will be responsible for responding to service requests, performing on-site installations, conducting diagnostic tests, and resolving technical issues to ensure optimal network performance and customer satisfaction. This role demands excellent problem-solving abilities, a proactive approach to identifying and addressing potential issues, and the capacity to work independently with minimal supervision. Strong communication skills are essential for liaising with customers, providing clear explanations of technical procedures, and documenting service activities accurately. Proficiency with network testing equipment and diagnostic tools is a must. You will play a critical role in ensuring the reliability and efficiency of our clients' network infrastructure. This remote role offers the flexibility to manage your schedule effectively while contributing to vital technical operations. A commitment to safety protocols and company standards is expected at all times. The ability to adapt to evolving technologies and project requirements will be key to success in this dynamic position.
Responsibilities:
Responsibilities:
- Install, configure, and maintain network hardware including routers, switches, and access points.
- Perform diagnostic testing and troubleshooting of network connectivity and performance issues.
- Respond to service requests and resolve technical issues at customer sites.
- Conduct site surveys and plan network infrastructure deployments.
- Ensure all installations and repairs adhere to company standards and best practices.
- Document service activities, findings, and resolutions in a clear and concise manner.
- Communicate effectively with customers, providing technical support and explanations.
- Manage inventory of parts and equipment as required for field operations.
- Adhere to all safety regulations and company policies.
- Provide feedback on product performance and potential improvements.
- Proven experience in network installation, maintenance, and troubleshooting.
- Strong understanding of TCP/IP, routing protocols, and network topologies.
- Proficiency with network diagnostic tools and equipment.
- Experience with various network hardware vendors.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and a reliable vehicle (for on-site travel).
- Technical certifications (e.g., CompTIA Network+, CCNA) are a plus.
- High school diploma or equivalent; relevant technical degree preferred.
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Remote Lead Field Service Technician - Telecommunications Infrastructure
Posted 5 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to manage and execute critical installation and maintenance tasks for telecommunications infrastructure, operating in a fully remote capacity for oversight and planning, while involving travel to sites as needed. This leadership role is responsible for ensuring the optimal performance and reliability of our clients' network systems. You will lead a team of technicians, providing technical guidance, troubleshooting complex issues, and ensuring adherence to safety protocols and quality standards. The position involves diagnosing and resolving hardware and software problems, performing preventative maintenance, and overseeing installations of new equipment. Strong diagnostic skills, proficiency with testing equipment, and a deep understanding of telecommunications hardware (routers, switches, servers, fiber optics) and protocols are essential. You will also be involved in maintaining detailed service records, preparing technical reports, and coordinating with engineering and support teams. Effective communication and problem-solving abilities are crucial for success, especially when managing remote teams and troubleshooting on-site issues. The ideal candidate will have extensive hands-on experience in telecommunications installation and maintenance, with a proven ability to lead and mentor technical teams. A strong understanding of network topologies and technologies is required. While the role is remote for management and planning, travel to various customer sites across different regions will be an integral part of the job. A technical diploma or degree in a relevant field, or equivalent extensive work experience, is necessary. A minimum of 7 years of experience in field service, with at least 2 years in a supervisory or lead capacity, is required. Industry certifications (e.g., CompTIA Network+, CCNA) are a significant advantage. We are looking for a proactive, detail-oriented individual committed to delivering exceptional service.
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Remote Lead Field Service Technician (Network Infrastructure)
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician specializing in network infrastructure to join their fully remote operational team. This role is crucial for ensuring the seamless installation, maintenance, and repair of our clients' critical network hardware and systems across various customer sites. While the role is remote, it requires significant travel to client locations as needed. You will be the primary point of contact for on-site technical issues, troubleshooting complex problems, and implementing solutions to minimize downtime and ensure optimal system performance. This position demands a proactive approach to preventative maintenance, meticulous record-keeping, and the ability to train and mentor junior technicians. The successful candidate will possess advanced knowledge of network hardware, cabling standards, diagnostic tools, and troubleshooting methodologies. You will be responsible for performing routine inspections, upgrades, and emergency repairs on telecommunications equipment, servers, routers, switches, and related infrastructure. A strong understanding of network protocols and security best practices is essential. You will also play a key role in client communication, providing technical explanations and status updates to customers and internal stakeholders. This role offers the opportunity to work with cutting-edge technology and be a vital part of maintaining our clients' operational integrity. We are looking for a self-starter with exceptional problem-solving abilities and a commitment to delivering high-quality service, even when working independently in the field. The ability to document procedures, create technical reports, and contribute to knowledge base development is also highly valued. This is a demanding yet rewarding position for a seasoned technician who thrives in a challenging, hands-on environment, supported by remote collaboration.
Key Responsibilities:
Key Responsibilities:
- Install, configure, and maintain network infrastructure hardware and related systems at client sites.
- Perform diagnostic testing and troubleshooting of complex hardware and software issues.
- Conduct routine preventative maintenance and system upgrades to ensure optimal performance and reliability.
- Respond to emergency service requests and resolve critical network disruptions promptly.
- Provide on-site technical support and guidance to clients, ensuring customer satisfaction.
- Document all service activities, including repairs, installations, and maintenance performed.
- Collaborate with remote engineering teams to resolve escalated technical issues.
- Train and mentor junior field service technicians on best practices and technical procedures.
- Manage inventory of spare parts and tools, ensuring availability for service calls.
- Adhere to safety protocols and company policies during all on-site operations.
- Associate's or Bachelor's degree in Electrical Engineering, Computer Science, or a related technical field.
- Minimum of 7 years of experience in field service, specifically with network infrastructure and hardware installation/maintenance.
- Proven expertise in troubleshooting complex network hardware issues (routers, switches, servers, cabling).
- Strong understanding of network protocols (TCP/IP, Ethernet) and telecommunications systems.
- Proficiency with diagnostic tools and testing equipment.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to interact effectively with clients.
- Willingness and ability to travel extensively to client locations as required.
- Ability to work independently and manage time effectively in a remote field setting.
- Relevant industry certifications (e.g., CCNA, CompTIA Network+) are highly desirable.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Engineer - Network Infrastructure
Posted 12 days ago
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Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Engineer specializing in network infrastructure to join their dynamic team. While this role is designated as fully remote, it requires the candidate to be available to travel to client sites in and around **Thika, Kiambu, KE** for on-site installations, maintenance, and troubleshooting as needed. You will be responsible for the installation, configuration, maintenance, and repair of complex network hardware and software solutions. This includes routers, switches, firewalls, and wireless access points, ensuring optimal performance and uptime for our clients. The ideal candidate will possess a strong understanding of networking protocols, topologies, and best practices. You will diagnose and resolve technical issues remotely, providing timely and effective support to clients. This position demands excellent problem-solving abilities, a proactive approach to identifying potential issues, and a commitment to delivering exceptional customer service. You will work closely with the engineering and support teams to ensure seamless integration of new systems and the timely resolution of ongoing maintenance tasks. Documentation of all work performed, including detailed service reports and knowledge base articles, is a critical component of this role. The ability to manage your own schedule, prioritize tasks effectively, and communicate technical information clearly to both technical and non-technical stakeholders is essential. You should be comfortable working independently, demonstrating initiative, and adapting to evolving technological landscapes. Experience with various network monitoring tools and diagnostic utilities is highly valued. We are looking for an individual who is passionate about technology, dedicated to customer satisfaction, and eager to contribute to a successful team in a remote-first capacity, with the flexibility for occasional on-site work when required.
Responsibilities:
Responsibilities:
- Install, configure, and maintain network hardware and software components.
- Perform diagnostics and troubleshooting of network infrastructure issues.
- Provide remote technical support to clients, resolving hardware and software problems.
- Conduct planned maintenance and upgrades to ensure system reliability.
- Document all service activities, including installation, maintenance, and repair procedures.
- Collaborate with internal teams to ensure seamless service delivery.
- Adhere to all safety protocols and company policies.
- Travel to client sites in and around Thika, Kiambu, KE for on-site support when necessary.
- Diploma or Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Minimum of 3 years of experience in network infrastructure installation and maintenance.
- Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), switching technologies, and network security.
- Experience with network monitoring tools (e.g., Nagios, Zabbix) and diagnostic utilities.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Valid driver's license and willingness to travel locally as needed.
- Ability to work independently and manage time effectively.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Critical Infrastructure
Posted 12 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya, with a primary focus on supporting critical infrastructure installations and maintenance. The ideal candidate will possess a strong understanding of electromechanical systems, diagnostic tools, and troubleshooting methodologies. You will be responsible for guiding on-site personnel through complex installation procedures, performing remote diagnostics on malfunctioning equipment, and providing expert advice to ensure optimal system performance. This role requires excellent communication skills, both written and verbal, with the ability to clearly articulate technical information to individuals with varying levels of technical expertise. You will maintain detailed service logs, prepare reports on system performance and maintenance activities, and contribute to the continuous improvement of our client's service offerings. Proactive identification of potential issues and the implementation of preventative maintenance strategies are crucial aspects of this position. Collaboration with cross-functional teams, including engineering and customer support, will be essential to resolve complex technical challenges. A commitment to upholding the highest standards of safety and quality in all work performed is paramount. The successful candidate will be adept at managing their workload independently, demonstrating strong organizational skills and a results-oriented approach. Experience with specialized diagnostic software and remote monitoring tools is highly desirable. This role offers an exciting opportunity to leverage your technical expertise in a challenging and rewarding remote environment, contributing directly to the reliability of essential services in the Nakuru, Nakuru, KE region and beyond.
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5
Remote Operations Manager - Customer Support
Posted 7 days ago
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Job Description
Our client is seeking a highly organized and proactive Remote Operations Manager to oversee customer support operations. This is a fully remote position, requiring a self-motivated individual who can effectively manage a distributed team and ensure exceptional service delivery. You will be responsible for developing and implementing strategies to enhance customer satisfaction, streamline support processes, and optimize team performance. Key duties include managing daily operations, setting performance metrics, analyzing support data to identify trends and areas for improvement, and ensuring adherence to service level agreements (SLAs). You will also be involved in recruiting, training, and coaching remote customer support representatives, fostering a positive and productive team environment. Experience with CRM systems, helpdesk software, and other relevant technologies is essential. You will work closely with other departments, such as sales and product development, to ensure a cohesive customer experience. This role demands strong leadership skills, excellent problem-solving abilities, and a deep commitment to customer advocacy. The ability to thrive in a remote work setting, manage time effectively, and communicate clearly across various digital platforms is critical. You will be instrumental in shaping our client's customer support strategy and driving continuous improvement.
Responsibilities:
Responsibilities:
- Manage and optimize remote customer support operations.
- Develop and implement customer support policies and procedures.
- Set performance goals and monitor KPIs for the support team.
- Analyze customer feedback and support data to identify improvement opportunities.
- Train, mentor, and manage a remote team of customer support specialists.
- Ensure timely and effective resolution of customer inquiries and issues.
- Collaborate with cross-functional teams to enhance the overall customer experience.
- Manage budgets and resource allocation for the support department.
- Implement and utilize support technologies and tools effectively.
- Bachelor's degree in Business Administration, Management, or a related field.
- Proven experience (5+ years) in operations management, preferably in a customer support environment.
- Demonstrated ability to lead and manage remote teams effectively.
- Strong understanding of customer service principles and best practices.
- Experience with CRM and helpdesk software (e.g., Zendesk, Salesforce Service Cloud).
- Excellent analytical, strategic thinking, and problem-solving skills.
- Exceptional communication, interpersonal, and organizational skills.
- Ability to work autonomously and manage multiple priorities in a remote setting.
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6
Senior Aircraft Maintenance Engineer - Remote Operations Support
Posted 7 days ago
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Job Description
Our client, a leading aviation services provider, is seeking a highly skilled Senior Aircraft Maintenance Engineer to join their globally distributed team. This is a fully remote position, focusing on providing expert technical support and oversight for aircraft maintenance operations worldwide. You will leverage your extensive knowledge of aviation regulations and aircraft systems to guide maintenance crews, ensure compliance, and contribute to the safety and efficiency of flight operations, all from a remote setting.
The ideal candidate will possess a deep understanding of aircraft structures, powerplants, avionics, and related systems, along with a comprehensive grasp of EASA, FAA, or equivalent regulatory requirements. Your role will involve remote troubleshooting, analysis of maintenance data, and providing expert consultation to line maintenance stations. You will be instrumental in developing and refining maintenance procedures, ensuring the airworthiness of aircraft, and upholding the highest standards of safety. This position demands exceptional analytical skills, strong problem-solving abilities, and the capacity to communicate effectively with diverse technical teams across different time zones.
Key Responsibilities:
Qualifications:
The ideal candidate will possess a deep understanding of aircraft structures, powerplants, avionics, and related systems, along with a comprehensive grasp of EASA, FAA, or equivalent regulatory requirements. Your role will involve remote troubleshooting, analysis of maintenance data, and providing expert consultation to line maintenance stations. You will be instrumental in developing and refining maintenance procedures, ensuring the airworthiness of aircraft, and upholding the highest standards of safety. This position demands exceptional analytical skills, strong problem-solving abilities, and the capacity to communicate effectively with diverse technical teams across different time zones.
Key Responsibilities:
- Provide remote technical support and troubleshooting for complex aircraft maintenance issues.
- Analyze aircraft maintenance logs, technical data, and trend monitoring reports to identify potential problems and recommend solutions.
- Ensure all maintenance activities comply with regulatory requirements, company policies, and manufacturer specifications.
- Assist in the development and implementation of aircraft maintenance programs and procedures.
- Consult with line maintenance personnel to resolve technical challenges and ensure aircraft airworthiness.
- Participate in incident investigations and root cause analysis related to maintenance.
- Review and approve maintenance documentation and records.
- Stay up-to-date with the latest advancements in aircraft technology and maintenance techniques.
- Contribute to continuous improvement initiatives within the maintenance organization.
- Mentor and provide guidance to junior maintenance engineers and technicians.
Qualifications:
- Bachelor's degree in Aeronautical Engineering, Mechanical Engineering, or a related field.
- Minimum of 7-10 years of experience in aircraft maintenance engineering.
- Valid Aircraft Maintenance Engineer (AME) license or equivalent certification.
- Extensive knowledge of various aircraft types and their systems.
- Strong understanding of aviation regulations (EASA, FAA, etc.) and safety management systems.
- Proven ability to analyze technical data and solve complex engineering problems.
- Excellent communication, interpersonal, and collaboration skills.
- Demonstrated ability to work effectively in a remote and international environment.
- Proficiency in maintenance information systems (MIS) and relevant software.
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7
Senior Remote Field Service Engineer - Network Infrastructure
Posted 12 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Senior Remote Field Service Engineer to provide expert technical support and maintenance for critical network infrastructure. This position is entirely remote, allowing you to leverage your expertise from the comfort of your home office. You will be the primary point of contact for complex technical issues, troubleshooting, and preventative maintenance, ensuring the optimal performance and reliability of our clients' network systems. Your ability to diagnose and resolve issues efficiently, often under pressure, will be paramount to maintaining seamless operations.
Key Responsibilities:
Key Responsibilities:
- Provide remote, high-level technical support and troubleshooting for a wide range of network hardware and software issues, including routers, switches, firewalls, and related infrastructure.
- Diagnose and resolve complex network performance problems, connectivity issues, and system outages using advanced diagnostic tools and methodologies.
- Develop and implement proactive maintenance schedules and procedures to prevent future issues and ensure system longevity.
- Install, configure, and upgrade network devices and software remotely, adhering to best practices and client specifications.
- Create and maintain detailed technical documentation, including network diagrams, troubleshooting guides, and standard operating procedures.
- Collaborate with on-site technicians and client IT teams to coordinate complex repairs and installations when physical intervention is required, providing clear guidance and support.
- Conduct remote training sessions for junior technicians and client personnel on network systems and troubleshooting techniques.
- Participate in an on-call rotation to provide 24/7 support for critical network incidents.
- Identify trends in support requests and recommend system improvements or product enhancements to the engineering team.
- Ensure all service level agreements (SLAs) are met and strive to exceed client expectations for uptime and performance.
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in network engineering, field service, or a similar technical support role, with a strong focus on remote troubleshooting.
- Proven expertise in diagnosing and resolving complex issues with enterprise-level networking hardware and protocols (e.g., TCP/IP, BGP, OSPF, VPNs).
- Hands-on experience with network monitoring and management tools (e.g., SolarWinds, Nagios, PRTG).
- Strong understanding of cybersecurity principles and network security best practices.
- Excellent problem-solving and analytical skills, with a methodical approach to diagnosing technical problems.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to work independently with minimal supervision and manage time effectively in a remote setting.
- Relevant industry certifications such as CCNA, CCNP, or equivalent are highly desirable.
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8
Remote Customer Support Lead & Technical Support Specialist
Posted 20 days ago
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Job Description
Our client is looking for a highly experienced and customer-centric Remote Customer Support Lead & Technical Support Specialist to manage and enhance their customer service operations. This vital role will involve leading a remote support team, resolving complex technical issues, and ensuring an exceptional customer experience across all touchpoints. You will be responsible for setting support standards, training team members, and acting as a point of escalation for challenging customer queries. The ideal candidate possesses a deep understanding of technical support principles, strong leadership qualities, and a passion for delivering outstanding customer service in a virtual environment.
Responsibilities:
Responsibilities:
- Lead, mentor, and manage a remote customer support team, fostering a high-performance culture.
- Develop and implement customer support policies, procedures, and best practices.
- Provide advanced technical support and troubleshooting for customer inquiries related to the company's products or services.
- Act as a primary point of escalation for complex customer issues, ensuring timely and satisfactory resolution.
- Monitor customer support metrics (e.g., response times, resolution rates, customer satisfaction) and identify areas for improvement.
- Train and onboard new customer support representatives, ensuring they are equipped with the necessary skills and knowledge.
- Develop and maintain a comprehensive knowledge base of support documentation and FAQs.
- Gather customer feedback and insights to inform product development and service improvements.
- Collaborate with other departments (e.g., product, engineering) to address customer issues and advocate for customer needs.
- Ensure consistent and high-quality customer service delivery across all communication channels (email, chat, phone).
- Manage support ticket queues and ensure efficient workflow and prioritization.
- Contribute to the development of customer self-service resources.
- Stay updated on product updates and industry best practices in customer support and technical assistance.
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 5 years of experience in customer service and technical support, with at least 2 years in a leadership or lead role.
- Proven experience in resolving complex technical issues and providing advanced troubleshooting.
- Excellent leadership, coaching, and team management skills.
- Strong understanding of customer relationship management (CRM) software and helpdesk platforms.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to remain calm and professional in high-pressure situations.
- Strong analytical and problem-solving abilities.
- Proficiency in using various communication and collaboration tools for remote work.
- Ability to work independently, manage time effectively, and meet performance goals in a remote setting.
- A passion for customer satisfaction and a commitment to excellence in service delivery.
This advertiser has chosen not to accept applicants from your region.
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