2 Senior Remote Field Service Engineer Network Infrastructure jobs in whatjobs
Senior Remote Field Service Engineer - Network Infrastructure
Posted 13 days ago
Job Viewed
Job Description
Our client is looking for an experienced and dedicated Senior Remote Field Service Engineer to provide expert technical support and maintenance for critical network infrastructure. This position is entirely remote, allowing you to leverage your expertise from the comfort of your home office. You will be the primary point of contact for complex technical issues, troubleshooting, and preventative maintenance, ensuring the optimal performance and reliability of our clients' network systems. Your ability to diagnose and resolve issues efficiently, often under pressure, will be paramount to maintaining seamless operations.
Key Responsibilities:
Key Responsibilities:
- Provide remote, high-level technical support and troubleshooting for a wide range of network hardware and software issues, including routers, switches, firewalls, and related infrastructure.
- Diagnose and resolve complex network performance problems, connectivity issues, and system outages using advanced diagnostic tools and methodologies.
- Develop and implement proactive maintenance schedules and procedures to prevent future issues and ensure system longevity.
- Install, configure, and upgrade network devices and software remotely, adhering to best practices and client specifications.
- Create and maintain detailed technical documentation, including network diagrams, troubleshooting guides, and standard operating procedures.
- Collaborate with on-site technicians and client IT teams to coordinate complex repairs and installations when physical intervention is required, providing clear guidance and support.
- Conduct remote training sessions for junior technicians and client personnel on network systems and troubleshooting techniques.
- Participate in an on-call rotation to provide 24/7 support for critical network incidents.
- Identify trends in support requests and recommend system improvements or product enhancements to the engineering team.
- Ensure all service level agreements (SLAs) are met and strive to exceed client expectations for uptime and performance.
- Bachelor's degree in Computer Science, Information Technology, Electrical Engineering, or a related field, or equivalent practical experience.
- Minimum of 6 years of experience in network engineering, field service, or a similar technical support role, with a strong focus on remote troubleshooting.
- Proven expertise in diagnosing and resolving complex issues with enterprise-level networking hardware and protocols (e.g., TCP/IP, BGP, OSPF, VPNs).
- Hands-on experience with network monitoring and management tools (e.g., SolarWinds, Nagios, PRTG).
- Strong understanding of cybersecurity principles and network security best practices.
- Excellent problem-solving and analytical skills, with a methodical approach to diagnosing technical problems.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences.
- Ability to work independently with minimal supervision and manage time effectively in a remote setting.
- Relevant industry certifications such as CCNA, CCNP, or equivalent are highly desirable.
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Senior Remote Field Service Engineer - Network Infrastructure
Posted 7 days ago
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Job Description
Our client is seeking a highly skilled and experienced Senior Remote Field Service Engineer to join their dynamic team. This is a fully remote, permanent position. You will be responsible for providing advanced technical support, troubleshooting, and maintenance for complex network infrastructure solutions deployed across various client sites. Your expertise will be critical in ensuring the optimal performance, availability, and security of our client's critical systems. You will collaborate closely with on-site technicians, end-users, and the engineering department to diagnose and resolve intricate hardware and software issues. This role requires a proactive approach to identifying potential problems, implementing preventative measures, and documenting all support activities thoroughly. You will also be involved in remote installations, configuration, and upgrades of network equipment, including routers, switches, firewalls, and servers. The ideal candidate will possess a deep understanding of network protocols, routing, switching technologies, and cybersecurity best practices. A strong aptitude for problem-solving and a commitment to delivering exceptional customer service are paramount. You will work independently, managing your time effectively to meet service level agreements and client expectations. Opportunities for professional development and advancement within a growing organization are available for motivated individuals. If you are passionate about technology, thrive in a remote work environment, and excel at tackling challenging technical issues, we encourage you to apply. The role involves detailed analysis of system logs, performance metrics, and diagnostic data to pinpoint root causes of failures and performance degradation. You will also contribute to the knowledge base by creating and updating technical documentation, guides, and best practice advisories. Remote diagnostics and the ability to guide on-site personnel through complex repair procedures will be a key part of your daily tasks. Your contributions will directly impact client satisfaction and operational efficiency, making this a crucial role within our client's support structure. We are looking for individuals who are self-starters, possess excellent communication skills, and can articulate technical solutions clearly and concisely. The ability to adapt to new technologies and maintain up-to-date knowledge of industry trends is essential.
This advertiser has chosen not to accept applicants from your region.
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