2 Remote Field Service Engineer Network Infrastructure jobs in whatjobs
Remote Field Service Engineer - Network Infrastructure
Posted 11 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Engineer specializing in network infrastructure to join their dynamic team. While this role is designated as fully remote, it requires the candidate to be available to travel to client sites in and around **Thika, Kiambu, KE** for on-site installations, maintenance, and troubleshooting as needed. You will be responsible for the installation, configuration, maintenance, and repair of complex network hardware and software solutions. This includes routers, switches, firewalls, and wireless access points, ensuring optimal performance and uptime for our clients. The ideal candidate will possess a strong understanding of networking protocols, topologies, and best practices. You will diagnose and resolve technical issues remotely, providing timely and effective support to clients. This position demands excellent problem-solving abilities, a proactive approach to identifying potential issues, and a commitment to delivering exceptional customer service. You will work closely with the engineering and support teams to ensure seamless integration of new systems and the timely resolution of ongoing maintenance tasks. Documentation of all work performed, including detailed service reports and knowledge base articles, is a critical component of this role. The ability to manage your own schedule, prioritize tasks effectively, and communicate technical information clearly to both technical and non-technical stakeholders is essential. You should be comfortable working independently, demonstrating initiative, and adapting to evolving technological landscapes. Experience with various network monitoring tools and diagnostic utilities is highly valued. We are looking for an individual who is passionate about technology, dedicated to customer satisfaction, and eager to contribute to a successful team in a remote-first capacity, with the flexibility for occasional on-site work when required.
Responsibilities:
Responsibilities:
- Install, configure, and maintain network hardware and software components.
- Perform diagnostics and troubleshooting of network infrastructure issues.
- Provide remote technical support to clients, resolving hardware and software problems.
- Conduct planned maintenance and upgrades to ensure system reliability.
- Document all service activities, including installation, maintenance, and repair procedures.
- Collaborate with internal teams to ensure seamless service delivery.
- Adhere to all safety protocols and company policies.
- Travel to client sites in and around Thika, Kiambu, KE for on-site support when necessary.
- Diploma or Bachelor's degree in Computer Science, Electrical Engineering, or a related field.
- Minimum of 3 years of experience in network infrastructure installation and maintenance.
- Strong knowledge of TCP/IP, routing protocols (e.g., BGP, OSPF), switching technologies, and network security.
- Experience with network monitoring tools (e.g., Nagios, Zabbix) and diagnostic utilities.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Valid driver's license and willingness to travel locally as needed.
- Ability to work independently and manage time effectively.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Engineer - Network Infrastructure
Posted 4 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and technically proficient Remote Field Service Engineer to join their expanding operations. This is a fully remote position, allowing you to work from anywhere. You will be responsible for the installation, maintenance, and repair of complex network infrastructure and industrial machinery. This role requires a strong understanding of mechanical and electrical systems, diagnostic tools, and troubleshooting methodologies. You will remotely guide on-site technicians, provide expert support, and ensure that all equipment operates at peak performance. Key responsibilities include performing remote diagnostics, developing repair strategies, documenting service activities, and maintaining detailed service reports. You will also be involved in providing training and support to local field teams, ensuring they have the knowledge and skills to execute complex repairs effectively. This position demands excellent communication skills, both written and verbal, as you will be interacting with clients and internal support teams regularly. A proactive approach to problem-solving and the ability to manage multiple tasks simultaneously are essential. You should be comfortable working independently and as part of a virtual team. The ideal candidate will have a proven track record in field service engineering, with a specialization in network infrastructure or heavy machinery. Experience with remote diagnostic tools and platforms is a significant advantage. A commitment to customer satisfaction and a passion for delivering high-quality technical support are crucial for success in this role.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical support for the installation, maintenance, and repair of network infrastructure and industrial equipment.
- Perform remote diagnostics and troubleshooting to identify and resolve hardware and software issues.
- Guide and mentor on-site technicians through complex repair procedures.
- Develop detailed repair plans and ensure their effective execution.
- Document all service activities, including diagnostics, repairs, and resolutions.
- Maintain accurate and up-to-date service reports and logs.
- Collaborate with engineering and product development teams to provide feedback on equipment performance and reliability.
- Ensure compliance with safety standards and company procedures.
- Contribute to the development of training materials for field technicians.
- Manage service escalations and ensure timely resolution of critical issues.
Qualifications:
- Associate's or Bachelor's degree in Engineering, Electronics, or a related technical field.
- Proven experience as a Field Service Engineer or similar technical support role.
- Strong understanding of network infrastructure, hardware, and communication protocols.
- Proficiency with diagnostic tools and remote access technologies.
- Excellent problem-solving and analytical skills.
- Exceptional communication and interpersonal skills, with the ability to explain technical concepts clearly.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with industrial machinery maintenance is a plus.
- Commitment to providing outstanding customer service.
This advertiser has chosen not to accept applicants from your region.
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