5 Remote Field Service Technician Network Infrastructure jobs in whatjobs
Remote Field Service Technician - Network Infrastructure
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Field Service Technician to join their expanding team, focusing on network infrastructure deployment and maintenance. This is a **fully remote** position, meaning you will manage your service calls and operations from your home office, with travel to customer sites as required by specific project needs, primarily within the **Kakamega, Kakamega, KE** region and surrounding areas. The ideal candidate will possess a strong technical background in telecommunications, IT networking, or related fields, with hands-on experience in installing, troubleshooting, and maintaining network hardware, including routers, switches, access points, and cabling. You will be responsible for responding to service requests, performing on-site installations, conducting diagnostic tests, and resolving technical issues to ensure optimal network performance and customer satisfaction. This role demands excellent problem-solving abilities, a proactive approach to identifying and addressing potential issues, and the capacity to work independently with minimal supervision. Strong communication skills are essential for liaising with customers, providing clear explanations of technical procedures, and documenting service activities accurately. Proficiency with network testing equipment and diagnostic tools is a must. You will play a critical role in ensuring the reliability and efficiency of our clients' network infrastructure. This remote role offers the flexibility to manage your schedule effectively while contributing to vital technical operations. A commitment to safety protocols and company standards is expected at all times. The ability to adapt to evolving technologies and project requirements will be key to success in this dynamic position.
Responsibilities:
Responsibilities:
- Install, configure, and maintain network hardware including routers, switches, and access points.
- Perform diagnostic testing and troubleshooting of network connectivity and performance issues.
- Respond to service requests and resolve technical issues at customer sites.
- Conduct site surveys and plan network infrastructure deployments.
- Ensure all installations and repairs adhere to company standards and best practices.
- Document service activities, findings, and resolutions in a clear and concise manner.
- Communicate effectively with customers, providing technical support and explanations.
- Manage inventory of parts and equipment as required for field operations.
- Adhere to all safety regulations and company policies.
- Provide feedback on product performance and potential improvements.
- Proven experience in network installation, maintenance, and troubleshooting.
- Strong understanding of TCP/IP, routing protocols, and network topologies.
- Proficiency with network diagnostic tools and equipment.
- Experience with various network hardware vendors.
- Excellent problem-solving and analytical skills.
- Strong customer service and communication skills.
- Ability to work independently and manage time effectively.
- Valid driver's license and a reliable vehicle (for on-site travel).
- Technical certifications (e.g., CompTIA Network+, CCNA) are a plus.
- High school diploma or equivalent; relevant technical degree preferred.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Network Infrastructure
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Remote Field Service Technician to join their dynamic team. This role is integral to maintaining and optimizing network infrastructure across various client sites, all managed and coordinated from a remote setting. You will be responsible for diagnosing, troubleshooting, and repairing a wide range of technical issues related to telecommunications equipment, IT hardware, and specialized industrial machinery. Your expertise will ensure minimal downtime and maximum operational efficiency for our diverse clientele. The role demands a proactive approach to problem-solving, strong analytical skills, and the ability to work independently with minimal supervision. You will collaborate closely with remote support teams, engineering departments, and on-site personnel to resolve complex technical challenges. Key responsibilities include performing scheduled maintenance, installing new equipment, upgrading existing systems, and conducting thorough performance testing. Comprehensive documentation of all service activities, including detailed reports on issues encountered and resolutions implemented, is crucial. Successful candidates will possess a deep understanding of network protocols, hardware configurations, and safety procedures. This is a unique opportunity to leverage your technical skills in a flexible, remote-first environment, contributing to the seamless operation of critical infrastructure. While the role is remote, there may be occasional requirements for travel to specific client locations for on-site diagnostics or complex installations, although the primary mode of operation is virtual. A strong commitment to customer satisfaction and the ability to communicate technical information clearly to non-technical stakeholders are essential. Training on proprietary systems and new technologies will be provided.
Responsibilities:
Responsibilities:
- Diagnose and resolve hardware and software issues for network and industrial equipment remotely.
- Perform remote troubleshooting and guide on-site personnel through complex repair procedures.
- Conduct preventative maintenance checks and advise on necessary upgrades.
- Install and configure new network infrastructure components and related hardware.
- Document all technical interventions, resolutions, and equipment status accurately.
- Collaborate with cross-functional teams to identify and implement system improvements.
- Adhere to all safety regulations and company protocols during remote guidance.
- Provide technical support and training to end-users and on-site technicians as needed.
- Manage inventory of spare parts and report any shortages.
- Stay updated with the latest technological advancements in the installation and maintenance field.
- Proven experience as a Field Service Technician or similar role.
- Strong technical aptitude and understanding of network infrastructure, IT hardware, and industrial machinery.
- Excellent remote troubleshooting and problem-solving skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency in documenting technical procedures and reports.
- Excellent communication and interpersonal skills, with the ability to explain complex technical issues clearly.
- Relevant certifications in IT, networking, or industrial equipment are highly desirable.
- Willingness to travel occasionally for on-site support if required.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Network Infrastructure
Posted 13 days ago
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Job Description
Our client is seeking a dedicated and technically proficient Remote Field Service Technician specializing in network infrastructure to join their distributed team. While the role is based remotely, it involves periodic travel to client sites within the designated operational area for hands-on installation, maintenance, and repair of network equipment. You will be responsible for diagnosing and resolving complex hardware and software issues related to routers, switches, firewalls, and other network devices. This position requires a strong understanding of network protocols, cabling standards, and troubleshooting methodologies. The ideal candidate will be adept at remote diagnostics, utilizing specialized tools and software to pinpoint problems before dispatching to a site if necessary. You will also be involved in the proactive maintenance of network systems, performing upgrades, and ensuring optimal performance. Excellent communication skills are essential, as you will be interacting with clients to explain technical issues and resolutions. This role demands a self-starter attitude, meticulous attention to detail, and the ability to manage your own schedule effectively while adhering to service level agreements. A background in IT support or telecommunications is highly advantageous. We are looking for individuals who are comfortable working independently, possess excellent problem-solving skills, and are committed to providing exceptional on-site and remote support. This is a unique opportunity to be part of a forward-thinking company that values technical expertise and client satisfaction. The role requires a flexible approach to work, balancing remote analysis with necessary on-site interventions to ensure the seamless operation of critical network infrastructure. The ability to adapt to evolving technologies and methodologies in network maintenance is key to success in this position. Your contributions will directly impact the reliability and efficiency of our clients' network operations.
Responsibilities:
Responsibilities:
- Perform installation, configuration, and maintenance of network hardware and software.
- Diagnose and resolve network connectivity and performance issues.
- Conduct remote troubleshooting and on-site support for network infrastructure.
- Manage network cabling and infrastructure components.
- Implement network security measures and best practices.
- Respond to service requests and ensure timely resolution of incidents.
- Document network configurations, procedures, and issue resolutions.
- Collaborate with remote support teams to escalate and resolve complex problems.
- Adhere to safety protocols and company policies during on-site visits.
- Provide technical guidance and support to end-users when required.
- High school diploma or equivalent; vocational training or relevant certification preferred.
- Proven experience as a field technician or in a similar technical support role.
- Strong knowledge of networking concepts, protocols (TCP/IP, DNS, DHCP), and hardware.
- Experience with network diagnostic tools and software.
- Ability to travel to client sites as needed.
- Excellent troubleshooting and problem-solving skills.
- Strong communication and customer service skills.
- Ability to work independently and manage time effectively.
- Familiarity with various operating systems is a plus.
This advertiser has chosen not to accept applicants from your region.
2
Remote Field Service Technician - Network Infrastructure
Posted 2 days ago
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Job Description
Our client requires a highly skilled and self-sufficient Remote Field Service Technician specializing in Network Infrastructure to support operations in Garissa, Garissa, KE and surrounding regions. While the role involves site visits, the primary management, reporting, and coordination will be handled remotely. You will be responsible for the installation, maintenance, troubleshooting, and repair of critical network hardware and systems, ensuring optimal performance and minimal downtime. This position demands a proactive approach to problem-solving and a strong commitment to delivering exceptional on-site service, coordinated through robust remote communication channels.
Responsibilities:
Responsibilities:
- Perform on-site installations, configurations, and upgrades of network equipment, including routers, switches, firewalls, and wireless access points.
- Conduct routine preventative maintenance to ensure the longevity and reliability of network infrastructure.
- Diagnose and resolve complex hardware and software issues related to network connectivity and performance.
- Execute emergency repairs and troubleshooting to minimize service interruptions.
- Follow detailed technical documentation and procedures for all service activities.
- Communicate effectively with the remote support team, providing timely and accurate updates on site status and issue resolution.
- Document all service actions, findings, and resolutions in the company's ticketing system.
- Adhere to all safety protocols and site-specific requirements during service calls.
- Provide basic end-user support and training on network functionality as needed.
- Manage and maintain a stock of spare parts and tools required for on-site service.
- Identify potential issues proactively and recommend preventative measures.
- Complete all assigned service tickets within the defined service level agreements (SLAs).
- Proven experience as a Field Service Technician or similar role, with a strong focus on network infrastructure.
- Proficiency in installing, configuring, and troubleshooting common network hardware and protocols (TCP/IP, DNS, DHCP, VLANs, etc.).
- Experience with various networking vendors (e.g., Cisco, Juniper, Ubiquiti).
- Strong understanding of network security principles.
- Excellent diagnostic and problem-solving skills.
- Ability to work independently with minimal supervision and manage your schedule effectively.
- Good communication skills, with the ability to clearly articulate technical issues and solutions.
- Willingness to travel to various client sites within the designated region.
- A valid driver's license and a reliable vehicle.
- Relevant networking certifications (e.g., CCNA, Network+) are highly desirable.
- Comfortable using remote management tools and reporting systems.
This advertiser has chosen not to accept applicants from your region.
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Remote Field Service Technician - Network Infrastructure
Posted 1 day ago
Job Viewed
Job Description
Our client is seeking a highly skilled and motivated Remote Field Service Technician specializing in Network Infrastructure to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. As a Remote Field Service Technician, you will be responsible for the installation, maintenance, troubleshooting, and repair of complex network hardware and systems. You will collaborate closely with the remote support team to diagnose and resolve technical issues, ensuring minimal downtime for our diverse client base. Your primary duties will involve conducting on-site visits as required (though the role is remote-first, some travel might be necessary for specific complex installations or critical repairs in the **Kitale, Trans-Nzoia** region, with travel expenses fully reimbursed). You will interpret technical drawings, blueprints, and manuals to accurately install and configure equipment. Proactive maintenance and regular system checks are crucial to prevent future issues. You will maintain detailed service logs, documenting all work performed, parts used, and time spent. This role requires exceptional problem-solving abilities, a strong understanding of networking protocols (TCP/IP, DNS, DHCP), and hands-on experience with various network devices such as routers, switches, firewalls, and wireless access points. You must be proficient in using diagnostic tools and equipment. The ideal candidate will possess excellent communication skills, both written and verbal, to effectively interact with clients and internal technical staff. A proactive approach to learning new technologies and staying updated with industry best practices is essential. You will be expected to manage your own schedule and workload efficiently, adhering to service level agreements and project deadlines. A commitment to safety protocols and company standards is paramount. This is an exciting opportunity to leverage your technical expertise in a flexible, remote work environment while contributing to the critical infrastructure of businesses across the region. If you are a dedicated technician with a passion for networking and a desire for a remote career, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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