9,512 Operations Manager Hospitality jobs in Kenya
Lead Hotel Operations Manager - Luxury Brand
Posted 20 days ago
Job Viewed
Job Description
Our client, a prestigious international hotel group, is seeking an exceptional Lead Hotel Operations Manager to oversee their flagship property. This is a fully remote position, allowing you to drive operational excellence from wherever you are based. You will be responsible for ensuring the highest standards of guest service, operational efficiency, and financial performance across all hotel departments. This role demands a strategic thinker with a deep understanding of luxury hospitality and a proven track record in leadership.
Key Responsibilities:
Qualifications:
This exciting opportunity is ideal for a seasoned hospitality professional ready to lead a world-class operation from a remote setting. The role is associated with our property in **Ruiru, Kiambu, KE**, but requires you to work remotely.
Key Responsibilities:
- Develop and implement strategic operational plans to enhance guest satisfaction and profitability.
- Oversee daily operations of all hotel departments, including Front Office, Housekeeping, Food & Beverage, and Engineering.
- Manage and mentor department heads, fostering a culture of performance, collaboration, and continuous improvement.
- Ensure adherence to brand standards, quality guidelines, and service excellence protocols.
- Monitor financial performance, develop budgets, and control expenses to maximize revenue and profitability.
- Implement innovative solutions to optimize operational workflows and enhance guest experiences.
- Conduct regular operational audits and implement corrective actions as needed.
- Build and maintain strong relationships with key stakeholders, including owners, suppliers, and local authorities.
- Drive employee engagement and ensure comprehensive training and development programs are in place.
- Stay current with industry trends and best practices to maintain a competitive edge.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master’s degree is a plus.
- Minimum of 7 years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role.
- Demonstrated success in managing luxury hotel properties.
- Strong financial acumen and P&L management experience.
- Exceptional leadership, communication, and interpersonal skills.
- Proficiency in hotel management software and systems.
- Ability to think strategically and execute tactically.
- A passion for service excellence and a commitment to delivering unforgettable guest experiences.
- Experience working in a remote team environment and managing remotely is highly desirable.
This exciting opportunity is ideal for a seasoned hospitality professional ready to lead a world-class operation from a remote setting. The role is associated with our property in **Ruiru, Kiambu, KE**, but requires you to work remotely.
This advertiser has chosen not to accept applicants from your region.
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Senior Hotel Operations Manager - Luxury Hospitality
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking an accomplished and visionary Senior Hotel Operations Manager to lead and elevate their luxury hospitality offerings. This is a fully remote position, requiring an individual with a profound understanding of hotel management, guest services, and operational excellence within the high-end hospitality sector. You will be responsible for overseeing all day-to-day hotel operations, ensuring unparalleled guest experiences and maximizing profitability. Key responsibilities include managing departments such as front office, housekeeping, food and beverage, and maintenance, while fostering a culture of exceptional service and continuous improvement. The ideal candidate will have a proven track record in luxury hotel management, with extensive experience in strategic planning, budget management, and staff development. Strong leadership skills, exceptional interpersonal abilities, and a keen eye for detail are essential. You will be instrumental in implementing service standards, ensuring compliance with health and safety regulations, and driving operational efficiency across all hotel functions. This role demands a proactive approach to problem-solving, effective delegation, and the ability to motivate and inspire a diverse team. As a remote leader, you will excel in virtual communication, performance monitoring, and leveraging technology to manage operations effectively. You will work closely with sales and marketing teams to drive occupancy rates and revenue. The ability to anticipate guest needs, resolve issues promptly, and maintain the highest standards of quality and presentation is paramount. This is an outstanding opportunity for a seasoned hospitality professional to make a significant impact on a prestigious brand, driving operational excellence and shaping the future of luxury guest experiences. Your leadership will be crucial in maintaining the hotel's reputation for world-class service and amenities.
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Senior Operations Manager - Food Service & Catering
Posted 1 day ago
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Job Description
Our client is seeking a highly experienced and dynamic Senior Operations Manager to oversee their catering and food service operations. This is a fully remote position, allowing you to manage operations from any location, with a focus on ensuring exceptional quality, efficiency, and client satisfaction. You will be responsible for managing multiple catering events, overseeing kitchen staff, managing inventory, maintaining food safety standards, and optimizing operational workflows. The ideal candidate will have a proven track record in the food service or catering industry, with strong leadership and problem-solving skills, and the ability to thrive in a fast-paced, remote management environment.
Responsibilities:
Responsibilities:
- Oversee the planning, execution, and successful delivery of all catering events, ensuring adherence to quality and client specifications.
- Manage and lead kitchen teams, including chefs, cooks, and support staff, ensuring high performance and morale in a remote team setting.
- Develop and implement operational procedures to ensure consistency, efficiency, and quality across all food service offerings.
- Manage inventory, procurement, and cost control for all food and beverage supplies, optimizing vendor relationships and negotiating favorable terms.
- Ensure strict adherence to all food safety and sanitation regulations (e.g., HACCP), maintaining impeccable hygiene standards.
- Develop event staffing schedules and manage labor costs effectively.
- Conduct regular quality control checks and client satisfaction surveys to identify areas for improvement.
- Oversee the maintenance and cleanliness of all kitchen equipment and facilities.
- Collaborate with sales and event planning teams to develop menus and pricing strategies.
- Implement innovative approaches to improve operational efficiency and reduce waste.
- Train and mentor staff on best practices in food preparation, service, and safety.
- Manage the budget for the catering operations and ensure profitability targets are met.
- Respond promptly to client inquiries and resolve any operational issues or complaints.
- Bachelor's degree in Hospitality Management, Business Administration, Food Science, or a related field.
- 5+ years of progressive experience in food service operations, catering management, or a related role.
- Proven experience managing large-scale catering events and diverse culinary teams.
- Strong knowledge of food safety regulations, sanitation standards, and best practices.
- Excellent leadership, communication, and interpersonal skills, with the ability to motivate and manage remote teams effectively.
- Proficiency in inventory management, cost control, and financial reporting.
- Strong organizational and time management skills, with the ability to multitask and prioritize in a demanding environment.
- Problem-solving abilities and a proactive approach to addressing challenges.
- Familiarity with menu planning and costing.
- Experience with catering software or event management platforms is a plus.
- A passion for food and delivering exceptional guest experiences.
This advertiser has chosen not to accept applicants from your region.
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Remote Senior Hotel Operations Manager - Luxury Hospitality
Posted 2 days ago
Job Viewed
Job Description
Our client, a renowned international hotel group, is seeking an experienced and visionary Senior Hotel Operations Manager to oversee their luxury properties virtually. This is a fully remote leadership position, allowing you to drive operational excellence and guest satisfaction across multiple esteemed establishments without the need for physical presence in a specific location, provided you have robust connectivity. You will be instrumental in setting high standards for service, efficiency, and profitability, leveraging your extensive experience in hospitality management to guide on-site teams from afar. This role requires a strategic thinker with a deep understanding of luxury hospitality and the ability to manage complex operations remotely.
Responsibilities:
Responsibilities:
- Develop and implement strategic operational plans to enhance guest experience, operational efficiency, and financial performance across multiple hotels.
- Oversee all hotel departments, including Front Office, Food & Beverage, Housekeeping, and Facilities Management, ensuring adherence to luxury brand standards.
- Drive revenue generation initiatives and manage operational budgets to achieve profitability targets.
- Implement and monitor quality assurance programs to maintain the highest standards of service.
- Lead and mentor on-site General Managers and department heads, fostering a culture of excellence and continuous improvement.
- Ensure compliance with all health, safety, and sanitation regulations.
- Analyze operational data and guest feedback to identify areas for improvement and implement corrective actions.
- Manage relationships with key vendors and suppliers to ensure cost-effectiveness and quality of service.
- Develop and implement training programs for staff to enhance service delivery and operational skills.
- Stay abreast of industry trends and best practices in luxury hospitality management.
- Represent the hotel group in high-level discussions and contribute to strategic planning.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree or equivalent professional certification is highly preferred.
- Minimum of 10 years of progressive experience in hotel management, with a significant portion in luxury or high-end hospitality environments.
- Proven track record of successfully managing multiple hotel properties or large-scale resort operations.
- Demonstrated expertise in P&L management, budgeting, and financial forecasting.
- Exceptional leadership, communication, and interpersonal skills.
- Strong understanding of hotel operations, revenue management, and customer service principles.
- Ability to think strategically and make data-driven decisions.
- Proficiency in property management systems (PMS) and other hotel operational software.
- Experience in remote team leadership and management is a significant asset.
- Flexibility to adapt to dynamic operational needs and travel as required for key strategic meetings.
This advertiser has chosen not to accept applicants from your region.
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Remote Hotel Operations Manager - Luxury Hospitality Specialist
Posted 20 days ago
Job Viewed
Job Description
Our client, a prestigious chain of boutique hotels renowned for exceptional guest experiences, is seeking a seasoned and dynamic Remote Hotel Operations Manager. This is a fully remote role, offering the flexibility to manage operations from any location. The successful candidate will oversee the day-to-day management of hotel operations, ensuring the highest standards of service delivery, guest satisfaction, and operational efficiency. You will be responsible for managing front desk operations, housekeeping, food and beverage services, and guest relations, all while maintaining a strong focus on quality and consistency. Your expertise will be crucial in developing and implementing operational policies and procedures, training and motivating staff, and managing budgets to optimize profitability. We are looking for an individual with a deep understanding of the hospitality industry, a keen eye for detail, and a proven ability to resolve guest issues promptly and professionally. This role demands strong leadership skills, excellent problem-solving capabilities, and the ability to adapt to the unique demands of the hospitality sector. You will work closely with department heads to ensure seamless coordination and communication, fostering a positive and productive work environment. The ability to analyze performance metrics, identify areas for improvement, and implement effective solutions will be paramount. This is a unique opportunity to lead operational excellence in a luxury hospitality setting, working remotely and contributing significantly to the brand's reputation. The ideal candidate will possess exceptional communication and interpersonal skills, enabling them to build rapport with guests and staff alike. You should be proficient in hospitality management software and have a solid understanding of health, safety, and sanitation regulations. We are committed to providing an environment where innovation and guest-centricity thrive, and this role is central to achieving those goals. Your strategic oversight will ensure that every guest enjoys a memorable and unparalleled experience, reinforcing our commitment to world-class service. This is an exciting prospect for a passionate hospitality professional seeking a challenging and rewarding remote leadership position.
Responsibilities:
Responsibilities:
- Oversee all aspects of hotel operations, including front desk, housekeeping, and F&B.
- Ensure exceptional guest service standards are met and exceeded.
- Develop and implement operational policies and procedures.
- Manage departmental budgets and control costs effectively.
- Recruit, train, and mentor hotel staff.
- Monitor guest feedback and implement improvements.
- Ensure compliance with health, safety, and sanitation regulations.
- Collaborate with marketing and sales teams to drive business.
- Conduct regular performance reviews and provide constructive feedback.
- Maintain an inventory of supplies and manage vendor relationships.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 6 years of progressive experience in hotel operations management.
- Proven experience in managing diverse hotel departments.
- Strong understanding of luxury hospitality standards and guest expectations.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in hotel management software (PMS).
- Demonstrated ability to manage budgets and control costs.
- Strong problem-solving and decision-making abilities.
- Ability to work independently and manage a remote team effectively.
- Knowledge of health and safety regulations in the hospitality industry.
This advertiser has chosen not to accept applicants from your region.
4
Operations Manager (Hospitality)
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and experienced Operations Manager to oversee the smooth functioning of their hospitality services in a fully remote capacity. This role is crucial for ensuring exceptional guest experiences, efficient service delivery, and effective management of resources. You will be responsible for coordinating day-to-day operations, managing staff, optimizing service processes, and ensuring compliance with hospitality standards. The ideal candidate will possess strong leadership skills, a deep understanding of the hospitality industry, and a proven ability to manage operations remotely. This is a remote-first position, requiring exceptional organizational skills, excellent communication, and the ability to effectively manage and motivate a dispersed team. You will work closely with various departments to uphold the highest standards of service and operational excellence.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Oversee daily operations to ensure seamless service delivery and guest satisfaction.
- Manage and lead hospitality staff, providing guidance and support.
- Develop and implement operational strategies to enhance efficiency and service quality.
- Monitor performance metrics and identify areas for improvement.
- Ensure compliance with health, safety, and hygiene regulations.
- Manage inventory and procurement of supplies for operational needs.
- Handle guest feedback and resolve issues promptly and professionally.
- Collaborate with marketing and sales teams to support business objectives.
- Control operational costs and optimize resource allocation.
- Stay updated on industry trends and best practices in hospitality management.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hospitality operations management.
- Demonstrated experience in managing teams and operations remotely.
- Strong understanding of the hospitality industry, including service standards and guest relations.
- Excellent leadership, communication, and interpersonal skills.
- Proficiency in using operational management software and tools.
- Strong problem-solving and decision-making abilities.
- Ability to multitask and manage priorities effectively in a dynamic environment.
- A customer-centric approach with a passion for service excellence.
- Experience in managing remote teams is highly desirable.
This advertiser has chosen not to accept applicants from your region.
5
Regional Operations Manager (Hospitality)
Posted 2 days ago
Job Viewed
Job Description
Our client, a growing presence in the Hospitality & Tourism sector, is seeking an experienced and dynamic Regional Operations Manager to oversee multiple properties. This critical role involves ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across your designated region. You will be responsible for leading and developing on-site management teams, implementing strategic initiatives, and maintaining brand consistency. The ideal candidate will possess strong leadership qualities, exceptional business acumen, and a deep understanding of hotel and tourism operations. This is a field-based position requiring frequent travel within the region. Your responsibilities will include:
The successful candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hotel or resort operations management, including experience managing multiple locations. Proven success in driving operational improvements and achieving financial targets is essential. Excellent leadership, communication, and problem-solving skills are required. This role is based in Garissa, Garissa, KE , and involves extensive travel within the region.
- Providing strategic leadership and operational oversight for multiple hospitality venues within the assigned region.
- Developing and implementing operational plans to achieve business objectives, including revenue growth, cost control, and market share expansion.
- Ensuring consistent delivery of exceptional guest experiences across all properties.
- Recruiting, training, mentoring, and developing high-performing on-site management teams.
- Conducting regular site visits to assess operational standards, identify areas for improvement, and provide hands-on support.
- Managing regional budgets, P&L responsibilities, and ensuring financial targets are met or exceeded.
- Implementing and enforcing company policies, procedures, and brand standards.
- Driving initiatives to enhance operational efficiency, guest satisfaction, and employee engagement.
- Analyzing market trends and competitor activities to identify opportunities and threats.
- Collaborating with corporate departments (e.g., Marketing, HR, Finance) to align regional strategies with company-wide goals.
- Overseeing capital expenditure projects and property maintenance programs within the region.
- Reporting on regional performance, key metrics, and strategic initiatives to senior management.
- Fostering strong relationships with local stakeholders, suppliers, and community partners.
The successful candidate will hold a Bachelor's degree in Hospitality Management, Business Administration, or a related field, with a minimum of 7 years of progressive experience in hotel or resort operations management, including experience managing multiple locations. Proven success in driving operational improvements and achieving financial targets is essential. Excellent leadership, communication, and problem-solving skills are required. This role is based in Garissa, Garissa, KE , and involves extensive travel within the region.
This advertiser has chosen not to accept applicants from your region.
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6
Senior Catering Operations Manager - Luxury Events
Posted 3 days ago
Job Viewed
Job Description
Our client, a premier provider of high-end catering services for luxury events, is seeking an experienced Senior Catering Operations Manager to oversee their remote operations. This is a 100% remote role, allowing you to manage operations and client relations from anywhere. You will be responsible for the seamless execution of sophisticated culinary experiences, ensuring exceptional quality, service standards, and client satisfaction. Your leadership will be vital in coordinating teams, managing logistics, and upholding the prestigious reputation of our client.
Responsibilities:
The ideal candidate will have a strong background in luxury hospitality and event management, with proven experience in a senior catering or F&B management role. Excellent organizational, logistical, and problem-solving skills are essential. Strong interpersonal and communication abilities are required to effectively manage clients and remote teams. As this position is fully remote, candidates must be highly self-motivated, proactive, and adept at managing operations from a distance. This role serves clients in the Ruiru, Kiambu, KE area and surrounding regions.
Responsibilities:
- Oversee all aspects of catering operations for luxury events, including menu planning support, food preparation, service delivery, and post-event cleanup.
- Manage and coordinate on-site event teams, including chefs, servers, and support staff, ensuring adherence to quality and service standards.
- Develop and manage event budgets, controlling costs while maintaining high-quality offerings.
- Liaise directly with clients to understand their needs, preferences, and event requirements, providing expert guidance and solutions.
- Source and manage relationships with suppliers and vendors to ensure the procurement of premium ingredients and necessary equipment.
- Implement and enforce strict food safety and hygiene standards in accordance with health regulations.
- Develop and conduct training programs for catering staff to enhance skills and service levels.
- Troubleshoot and resolve operational challenges that may arise during events.
- Conduct post-event evaluations to gather client feedback and identify areas for operational improvement.
- Maintain detailed records of event execution, inventory, and staff performance.
The ideal candidate will have a strong background in luxury hospitality and event management, with proven experience in a senior catering or F&B management role. Excellent organizational, logistical, and problem-solving skills are essential. Strong interpersonal and communication abilities are required to effectively manage clients and remote teams. As this position is fully remote, candidates must be highly self-motivated, proactive, and adept at managing operations from a distance. This role serves clients in the Ruiru, Kiambu, KE area and surrounding regions.
This advertiser has chosen not to accept applicants from your region.
7
Remote Operations Manager - Hospitality Services
Posted 1 day ago
Job Viewed
Job Description
Our client, a distinguished hospitality provider, is seeking a highly organized and experienced Remote Operations Manager to oversee key operational functions. This fully remote role is crucial for ensuring the seamless delivery of services and maintaining the highest standards of operational efficiency and guest satisfaction. You will be responsible for managing various operational aspects, including resource allocation, process optimization, and cross-departmental coordination, all from a remote setting. The ideal candidate will have a strong background in hospitality operations management, with demonstrated success in leading teams and driving performance improvements in a virtual environment. Key responsibilities include developing and implementing operational policies and procedures, monitoring key performance indicators (KPIs), managing budgets, and ensuring compliance with industry standards. You will also play a vital role in identifying and mitigating operational risks, and collaborating with stakeholders to implement innovative solutions. Exceptional communication, leadership, and problem-solving skills are essential, along with the ability to effectively manage and motivate a remote workforce. A Bachelor's degree in Hospitality Management, Business Administration, or a related field, coupled with at least 7 years of progressive experience in hospitality operations, is required. Previous experience managing remote teams is a must. If you are a results-oriented professional with a passion for operational excellence in the hospitality sector and thrive in a fully remote work environment, this is an exceptional opportunity to make a significant impact.
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Senior Operations Manager (Hospitality)
Posted 20 days ago
Job Viewed
Job Description
Our client, a premier hospitality group, is seeking a highly experienced and strategic Senior Operations Manager to oversee and optimize their operations in a fully remote capacity. This role is pivotal in driving operational excellence, enhancing guest satisfaction, and ensuring profitability across various hospitality ventures. You will be responsible for developing and implementing operational strategies, managing performance metrics, and leading teams to achieve peak performance. The ideal candidate will possess a deep understanding of the hospitality industry, strong leadership acumen, and a proven ability to manage complex operations remotely.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Develop and implement comprehensive operational strategies to enhance service quality, efficiency, and guest satisfaction.
- Oversee day-to-day operations, ensuring adherence to brand standards and regulatory compliance.
- Manage departmental budgets, control costs, and identify opportunities for revenue enhancement.
- Lead and motivate cross-functional teams, fostering a culture of excellence and continuous improvement.
- Develop and implement performance metrics and reporting systems to track operational effectiveness.
- Ensure the highest standards of customer service and guest experience are consistently delivered.
- Conduct regular operational reviews and audits, identifying areas for improvement and implementing corrective actions.
- Manage vendor relationships and procurement processes to ensure cost-effectiveness and quality.
- Stay abreast of industry trends, best practices, and emerging technologies in hospitality management.
- Develop and execute strategic initiatives to support business growth and expansion.
- Handle escalated guest issues and implement solutions to ensure satisfaction.
- Collaborate closely with marketing, sales, and finance departments to align operational goals with overall business objectives.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is highly desirable.
- Minimum of 7-10 years of progressive experience in hospitality operations management, with at least 3-5 years in a senior leadership role.
- Proven track record of successfully managing multiple hospitality properties or large-scale operations.
- Strong understanding of P&L management, financial forecasting, and cost control.
- Exceptional leadership, team-building, and motivational skills.
- Excellent communication, interpersonal, and negotiation abilities.
- Proficiency in hospitality management software and technology.
- Demonstrated ability to think strategically and implement innovative operational solutions.
- Experience managing remote teams and operations is a significant advantage.
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