6,229 New Installations jobs in Kenya
Remote Lead Field Service Technician - Technical Support
Posted 10 days ago
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Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to join their remote technical support team. This critical role involves providing expert-level remote troubleshooting, guidance, and technical support to field technicians and end-users on complex machinery and equipment. You will be instrumental in diagnosing issues, developing solutions, and ensuring the optimal performance and uptime of client systems. The ideal candidate will possess deep technical expertise, excellent problem-solving skills, and the ability to communicate intricate technical information clearly and effectively in a virtual setting.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Provide advanced remote technical support and troubleshooting for complex mechanical, electrical, and software systems.
- Diagnose equipment malfunctions and failures using diagnostic tools and remote access software.
- Develop clear, step-by-step repair and maintenance procedures for field technicians.
- Guide and mentor field service technicians remotely, enhancing their technical capabilities.
- Analyze recurring technical issues and propose preventative maintenance strategies.
- Create and update technical documentation, including user manuals, service guides, and troubleshooting databases.
- Collaborate with engineering and product development teams to provide feedback on product performance and identify areas for improvement.
- Manage escalations and resolve complex technical problems efficiently.
- Ensure adherence to safety protocols and best practices during all service interventions.
- Track service requests, resolutions, and customer feedback using the CRM system.
- Develop training materials and deliver remote training sessions to field staff and clients.
- Maintain a high level of technical expertise on the company's product line.
- Contribute to the development of remote support strategies and tools.
- Communicate effectively with internal departments and external clients regarding technical matters.
- Oversee the quality of remote technical assistance provided by the team.
Qualifications:
- Minimum of 7 years of experience in field service, technical support, or a related role, with a focus on complex equipment.
- In-depth knowledge of mechanical, electrical, and software systems relevant to the industry.
- Proven ability to troubleshoot and diagnose complex technical issues remotely.
- Excellent communication, presentation, and interpersonal skills, with the ability to explain technical concepts to diverse audiences.
- Proficiency in using remote diagnostic tools, CRM software, and technical documentation platforms.
- Strong analytical and problem-solving skills.
- Ability to work independently and manage multiple priorities in a demanding remote environment.
- Relevant technical certifications or an Associate's/Bachelor's degree in a technical field (e.g., Engineering, Electronics).
- Experience in leading or mentoring technical teams is essential.
- Familiarity with project management principles.
- Adaptability and a strong desire to learn new technologies.
- Previous experience in a remote technical support role is highly desirable.
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Job Description
Our client is seeking highly motivated and eager individuals to join their team as Apprentice Plant Technicians. This is an exceptional, fully remote opportunity designed to provide comprehensive training and hands-on experience in the operational and maintenance aspects of industrial plants. You will work under the guidance of experienced mentors, learning to monitor equipment performance, troubleshoot minor issues, and contribute to daily operational logs. The role involves digital system operation, virtual inspections using remote sensing technologies, and participating in online training modules. Successful candidates will develop a strong foundation in safety protocols, process control systems, and efficiency improvements. This apprenticeship is ideal for individuals who are passionate about engineering, possess a keen analytical mind, and are adept at using digital tools for communication and task management. You will gain practical skills applicable to a wide range of industrial settings, with a focus on ensuring smooth and efficient plant operations. The program includes online learning sessions, virtual simulations, and remote problem-solving exercises. We are looking for candidates who can demonstrate initiative, a willingness to learn, and the ability to work independently while remaining part of a cohesive virtual team. This role provides a direct pathway to a rewarding career in plant operations and maintenance, offering continuous learning and professional development opportunities. The successful apprentice will be expected to actively engage in all training activities, contribute to team projects, and demonstrate a growing understanding of plant systems and procedures. The virtual environment requires strong self-discipline and excellent communication skills. Ultimately, this apprenticeship aims to cultivate the next generation of skilled technicians who can manage and optimize complex industrial processes from a remote setting. The training curriculum is designed to be immersive and practical, ensuring that apprentices gain real-world insights and develop critical problem-solving abilities. Your journey will involve mastering digital diagnostics, remote monitoring techniques, and understanding the intricate workings of various plant machinery through virtual interfaces. We are committed to fostering a supportive learning environment where apprentices can thrive and build a successful career in the industrial sector. This is an incredible chance to gain invaluable experience in the field, working with cutting-edge remote technologies and expert professionals, all without the need to be physically present at a plant location. You will be contributing to essential functions within the plant's operations, gaining exposure to diverse machinery and processes, and developing a comprehensive understanding of industrial best practices. The remote nature of this role requires a high degree of self-motivation and the ability to manage your time effectively to meet all learning and project deadlines. You will be an integral part of a forward-thinking team, participating in virtual team meetings, collaborative online projects, and continuous professional development. This apprenticeship is tailored for individuals looking to build a solid career foundation in a dynamic and essential industry. Your development will be supported by dedicated mentors who will guide you through theoretical knowledge and practical application using virtual tools and simulations. This is a truly unique opportunity to start your career in industrial operations, gaining exposure to sophisticated technology and processes within a flexible, remote work setting, focusing on developing expertise in troubleshooting, maintenance, and operational oversight of industrial facilities. We are particularly interested in candidates who have a strong aptitude for technical subjects and a proactive approach to learning and problem-solving within a digital landscape, ensuring operational continuity and efficiency through advanced remote monitoring and control systems.
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Job Description
Our client is seeking a skilled and dependable Field Operations Technician to join their installation and maintenance team. This role involves hands-on work at various client sites to install, maintain, and repair equipment and systems. The successful candidate will be responsible for ensuring that all installations are performed to specification and that all maintenance and repair work is completed efficiently and effectively. This position requires a strong mechanical aptitude, problem-solving skills, and the ability to work independently on-site.
Key responsibilities include performing routine maintenance checks, diagnosing and troubleshooting technical issues, and carrying out necessary repairs or replacements. You will be responsible for the safe and proper operation of tools and equipment, adhering to all safety protocols and company procedures. This role requires meticulous attention to detail, ensuring all work is documented accurately for service reports. You will be expected to interact professionally with clients on-site, providing explanations for work performed and addressing any concerns. The ideal candidate will have a background in a technical field, such as electronics, mechanics, or a related discipline. Previous experience in installation and maintenance is highly desirable. Strong diagnostic skills and the ability to read technical diagrams and blueprints are essential. This role demands physical stamina, as it may involve standing, kneeling, and lifting for extended periods. A commitment to providing high-quality service and ensuring customer satisfaction is paramount. The ability to manage time effectively and work efficiently under pressure at client locations is crucial. Occasional travel to different sites within the region may be required.
Key responsibilities include performing routine maintenance checks, diagnosing and troubleshooting technical issues, and carrying out necessary repairs or replacements. You will be responsible for the safe and proper operation of tools and equipment, adhering to all safety protocols and company procedures. This role requires meticulous attention to detail, ensuring all work is documented accurately for service reports. You will be expected to interact professionally with clients on-site, providing explanations for work performed and addressing any concerns. The ideal candidate will have a background in a technical field, such as electronics, mechanics, or a related discipline. Previous experience in installation and maintenance is highly desirable. Strong diagnostic skills and the ability to read technical diagrams and blueprints are essential. This role demands physical stamina, as it may involve standing, kneeling, and lifting for extended periods. A commitment to providing high-quality service and ensuring customer satisfaction is paramount. The ability to manage time effectively and work efficiently under pressure at client locations is crucial. Occasional travel to different sites within the region may be required.
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Lead Field Service Technician (Remote Technical Support)
Posted 20 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Lead Field Service Technician to provide advanced remote technical support and guidance for installation and maintenance operations. This role is crucial for ensuring the efficient and effective resolution of complex technical issues, troubleshooting installation challenges, and guiding on-site technicians through intricate maintenance procedures. The ideal candidate will possess deep technical expertise in a relevant field, strong problem-solving skills, and exceptional communication abilities, particularly in conveying technical information clearly and concisely in a remote setting. You will serve as the primary point of escalation for challenging technical problems, leveraging remote diagnostic tools and virtual collaboration.
Key Responsibilities:
Key Responsibilities:
- Provide expert remote technical support and troubleshooting for installation, maintenance, and repair of complex equipment and systems.
- Guide and mentor junior field service technicians remotely, assisting them in diagnosing and resolving difficult technical issues.
- Develop and update technical documentation, including installation manuals, troubleshooting guides, and best practice advisories.
- Analyze service reports and customer feedback to identify recurring issues and areas for product or process improvement.
- Utilize remote diagnostic tools, software, and communication platforms to effectively assess and resolve technical problems.
- Conduct remote training sessions for field technicians and customers on equipment operation, maintenance, and troubleshooting.
- Collaborate with engineering and product development teams to relay field feedback and contribute to product enhancements.
- Ensure all remote support activities are logged accurately and efficiently in the service management system.
- Maintain up-to-date knowledge of product lines, industry best practices, and emerging technologies.
- Escalate critical issues to appropriate internal stakeholders when necessary.
- Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Electronics, or a related technical field.
- A minimum of 7-9 years of progressive experience in field service, technical support, or maintenance roles, with a significant focus on complex systems.
- Proven ability to troubleshoot and resolve advanced technical problems remotely.
- In-depth knowledge of installation and maintenance procedures for electromechanical systems, industrial equipment, or similar technologies.
- Excellent diagnostic skills and proficiency with testing equipment and remote diagnostic tools.
- Exceptional verbal and written communication skills, with the ability to clearly explain complex technical concepts to various audiences in a remote environment.
- Strong interpersonal and leadership skills, with the ability to mentor and guide remote teams.
- Proficiency with CRM and remote support software.
- Ability to work independently, manage time effectively, and handle high-pressure situations in a remote setting.
- A proactive and customer-centric approach to problem-solving.
- Familiarity with the types of installations and maintenance required in the region of Nyeri, Nyeri, KE would be an advantage.
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Senior Field Operations Technician
Posted 21 days ago
Job Viewed
Job Description
Our client, a leading provider of advanced infrastructure solutions, is seeking a highly skilled and experienced Senior Field Operations Technician to join our dynamic remote team. In this critical role, you will be responsible for overseeing and executing complex installation, maintenance, and repair operations for a diverse range of technical equipment and systems. While the role is fully remote, it demands exceptional organizational skills and the ability to manage field operatives and resource allocation effectively from a distance. You will work closely with project managers and engineering teams to ensure that all installations meet stringent quality standards and operational readiness. This includes troubleshooting technical issues remotely, coordinating on-site visits for essential tasks, and providing detailed reports on project progress and equipment status. Your expertise will be crucial in diagnosing faults, implementing corrective actions, and ensuring the longevity and optimal performance of our deployed systems. We are looking for a proactive problem-solver with a deep understanding of electromechanical systems, network infrastructure, and diagnostic tools. The ideal candidate will possess a proven track record in field service management, coupled with excellent communication skills to liaise with clients and internal stakeholders. You will also be instrumental in developing and updating standard operating procedures, training materials, and best practices for our field teams. This position offers a unique opportunity to shape the operational success of projects across various geographies, all from the comfort of your home office. Join us and contribute to the seamless functioning of critical infrastructure that powers businesses and communities. You will be expected to maintain accurate records, manage inventory for field kits, and ensure compliance with safety regulations, even when not physically present on site. Experience with specialized software for remote monitoring and asset management is highly desirable. Embrace the challenge of managing complex field operations in a fully remote environment and make a significant impact.
This advertiser has chosen not to accept applicants from your region.
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Senior Industrial Machinery Technician
Posted 7 days ago
Job Viewed
Job Description
Our client is looking for a highly skilled Senior Industrial Machinery Technician to join their remote operations team. In this role, you will provide expert technical support and diagnostics for a wide range of industrial machinery and equipment, primarily focusing on remote troubleshooting and guiding on-site personnel. You will leverage advanced diagnostic tools, technical manuals, and telecommunication platforms to resolve complex mechanical, electrical, and pneumatic issues. Your expertise will be vital in minimizing downtime and ensuring the optimal performance of critical industrial assets.
Responsibilities:
Qualifications:
This role offers a unique opportunity to apply your extensive technical skills in a flexible, remote setting. The position is notionally based in Embu, Embu, Kenya , but functions entirely remotely.
Responsibilities:
- Provide remote technical support and troubleshooting for industrial machinery (e.g., CNC machines, automated assembly lines, packaging equipment).
- Analyze equipment malfunctions and diagnose root causes using diagnostic software, schematics, and operational data.
- Guide on-site technicians through repair procedures, replacement of parts, and calibration processes via video conferencing and detailed instructions.
- Develop and maintain detailed technical documentation, including troubleshooting guides and maintenance procedures.
- Review equipment performance data and recommend preventive maintenance actions.
- Assist in the commissioning of new equipment through remote support.
- Identify recurring issues and propose solutions for product improvement or process optimization.
- Stay current with new technologies and diagnostic techniques relevant to industrial machinery.
- Liaise with manufacturers and engineering teams to resolve complex technical challenges.
- Ensure compliance with safety protocols during all remote guidance and troubleshooting activities.
Qualifications:
- Technical diploma or degree in Mechanical Engineering, Electrical Engineering, Mechatronics, or a related field.
- Minimum of 7 years of hands-on experience as an industrial machinery technician, with a strong background in diagnosing and repairing complex equipment.
- Proven ability to troubleshoot mechanical, electrical, hydraulic, and pneumatic systems.
- Experience with various industrial control systems (PLCs, HMIs) and diagnostic software.
- Excellent understanding of technical manuals, schematics, and blueprints.
- Strong analytical and problem-solving skills.
- Exceptional communication skills, with the ability to clearly explain technical procedures remotely.
- Proficiency in using remote collaboration tools (e.g., Zoom, Teams, Slack) and diagnostic platforms.
- Experience in guiding less experienced technicians is essential.
- Willingness to travel occasionally for critical on-site interventions if absolutely necessary.
This role offers a unique opportunity to apply your extensive technical skills in a flexible, remote setting. The position is notionally based in Embu, Embu, Kenya , but functions entirely remotely.
This advertiser has chosen not to accept applicants from your region.
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Junior Plant Technician Apprentice
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking an eager and dedicated Junior Plant Technician Apprentice to join their dynamic team in **Kakamega, Kakamega, KE**. This is an exceptional opportunity for individuals looking to kickstart their career in a hands-on, technical environment. The apprentice will receive comprehensive training in the operation, maintenance, and repair of industrial plant equipment. Responsibilities will include assisting senior technicians with routine inspections, performing basic diagnostic checks, and learning to identify potential issues before they impact production. You will be involved in preventative maintenance tasks, ensuring all machinery is kept in optimal working condition. Safety is paramount in this role; therefore, you will be trained on and expected to strictly adhere to all safety protocols and procedures, including the proper use of personal protective equipment (PPE). The apprentice will also be responsible for maintaining detailed logs of maintenance activities, troubleshooting minor equipment malfunctions under supervision, and contributing to a clean and organized work environment. A strong mechanical aptitude, a willingness to learn, and a positive attitude are essential. This role requires a commitment to professional development and a desire to gain practical skills in plant operations. The successful candidate will work closely with experienced professionals, gaining invaluable industry knowledge and experience. This apprenticeship is designed to build a solid foundation for a successful career in plant operations and maintenance. Ideal candidates will possess good communication skills, be able to work effectively as part of a team, and demonstrate a proactive approach to problem-solving. Basic understanding of mechanical principles is a plus. This is a fantastic pathway to becoming a fully qualified Plant Technician. We are looking for individuals who are reliable, punctual, and committed to completing the apprenticeship program successfully. The training will cover a broad range of technical areas, preparing you for future growth within the company. Embrace this chance to learn, grow, and contribute to a vital industry.
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Senior Field Operations Technician (Remote)
Posted 21 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and experienced Senior Field Operations Technician to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within Kenya. You will be responsible for overseeing and managing the installation, maintenance, and repair of critical infrastructure components, ensuring optimal performance and minimal downtime. This role requires a proactive approach to problem-solving, excellent diagnostic skills, and the ability to work independently with minimal supervision. The ideal candidate will possess a deep understanding of electromechanical systems, network infrastructure, and related technologies.
Responsibilities:
Qualifications:
This is an excellent opportunity for a seasoned professional looking to contribute to a forward-thinking organization while enjoying the benefits of a fully remote work environment. If you are a results-oriented individual with a passion for technology and a commitment to excellence, we encourage you to apply.
Responsibilities:
- Conduct remote diagnostics and troubleshooting of hardware and software issues.
- Develop and implement preventative maintenance schedules to ensure system reliability.
- Oversee the installation of new equipment and systems, ensuring adherence to specifications and safety standards.
- Manage the procurement and inventory of spare parts and equipment, optimizing stock levels.
- Provide technical support and guidance to field engineers and on-site teams when necessary.
- Document all maintenance activities, repairs, and installations in a detailed and organized manner.
- Stay abreast of the latest industry trends and technologies, recommending improvements and upgrades.
- Collaborate with cross-functional teams to identify and resolve complex technical challenges.
- Ensure compliance with all company policies, safety regulations, and industry best practices.
- Respond to urgent service requests and emergencies, providing timely and effective solutions.
Qualifications:
- Minimum of a Diploma in Electrical Engineering, Mechanical Engineering, or a related field.
- At least 5 years of experience in installation, maintenance, and repair of industrial or commercial equipment.
- Proven experience with remote monitoring and management tools.
- Strong understanding of network protocols, security principles, and IT infrastructure.
- Excellent analytical and problem-solving abilities, with a keen attention to detail.
- Ability to interpret technical drawings, schematics, and manuals.
- Proficient in using diagnostic software and hardware.
- Strong communication and interpersonal skills, with the ability to articulate technical information clearly.
- Must be self-motivated, disciplined, and capable of managing workload effectively in a remote setting.
- Experience working in the Nyeri, Nyeri, KE region is a plus, though not required due to the remote nature of the role.
This is an excellent opportunity for a seasoned professional looking to contribute to a forward-thinking organization while enjoying the benefits of a fully remote work environment. If you are a results-oriented individual with a passion for technology and a commitment to excellence, we encourage you to apply.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Operations Technician
Posted 21 days ago
Job Viewed
Job Description
We are seeking a highly skilled and experienced Lead Field Operations Technician for a completely remote position. This role is crucial for overseeing and executing on-site installation, maintenance, and repair operations across various client locations. You will be responsible for leading a team of technicians, ensuring the highest standards of service delivery, and troubleshooting complex technical issues remotely. The ideal candidate possesses a strong technical background, excellent leadership capabilities, and the ability to manage distributed teams effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical leadership and guidance to field service technicians, ensuring successful execution of installation, maintenance, and repair tasks.
- Develop and implement standard operating procedures (SOPs) for field operations to ensure consistency and quality.
- Troubleshoot and diagnose complex technical issues reported by field technicians or clients, providing timely and effective solutions.
- Monitor the performance of field operations, identifying areas for improvement and implementing corrective actions.
- Manage the scheduling and deployment of field technicians, optimizing resource allocation based on project needs and geographical distribution.
- Conduct remote training sessions for technicians on new equipment, procedures, and safety protocols.
- Ensure all field operations comply with safety regulations, company policies, and client requirements.
- Maintain accurate records of all service calls, maintenance activities, and repair work performed, utilizing company's management systems.
- Liaise with clients to address concerns, provide updates, and ensure high levels of customer satisfaction.
- Identify opportunities for proactive maintenance and service enhancements to minimize downtime and operational disruptions.
- Contribute to the continuous improvement of field service processes and documentation.
- Evaluate and recommend tools, equipment, and technologies to enhance field operations efficiency and effectiveness.
Qualifications:
- Diploma or Bachelor's degree in Engineering (Electrical, Mechanical, Electronics) or a related technical field.
- A minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex systems, with at least 2 years in a leadership or supervisory role.
- Proven ability to troubleshoot and resolve technical issues remotely.
- Strong understanding of field operations management, logistics, and technician scheduling.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with diagnostic tools, testing equipment, and remote support technologies.
- Experience with CMMS (Computerized Maintenance Management Systems) or similar software.
- Ability to manage and motivate a remote team effectively.
- Strong commitment to safety and quality standards.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Familiarity with IT infrastructure and network troubleshooting is a plus.
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Junior Cloud Operations Technician - Remote Apprenticeship
Posted 21 days ago
Job Viewed
Job Description
Our client is offering a unique, fully remote Apprenticeship opportunity for aspiring Junior Cloud Operations Technicians. This program is designed for individuals with a strong interest in cloud infrastructure, IT operations, and a desire to learn and grow in a fast-paced, technology-driven environment. As an apprentice, you will gain hands-on experience supporting and managing cloud environments, learning essential skills in system administration, network management, and cybersecurity. You will work under the guidance of experienced cloud engineers, contributing to the maintenance and optimization of critical cloud services. This apprenticeship is fully remote, providing a flexible learning experience. You will have the opportunity to work with leading cloud technologies and gain valuable certifications. The ideal candidate is eager to learn, possesses strong problem-solving skills, and can effectively communicate in a virtual setting. Responsibilities will include:
- Assisting in the monitoring of cloud infrastructure performance and availability.
- Supporting the deployment and management of cloud resources (e.g., virtual machines, containers, storage).
- Performing routine system maintenance, updates, and patch management.
- Troubleshooting and resolving technical issues related to cloud services.
- Assisting with network configuration and security implementation within the cloud environment.
- Responding to alerts and incidents, documenting actions taken.
- Collaborating with senior technicians and engineers on various cloud projects.
- Learning and applying cloud security best practices.
- Participating in on-call rotations as required (with appropriate training and support).
- Documenting technical procedures and knowledge base articles.
- A recent high school diploma or equivalent; a technical certification or some college coursework in IT or a related field is a plus.
- Demonstrated interest in cloud computing, IT infrastructure, or technology.
- Basic understanding of operating systems (Windows, Linux) and networking concepts.
- Strong problem-solving and analytical skills.
- Excellent communication and teamwork abilities, with the capacity to collaborate effectively in a remote environment.
- Self-motivated, eager to learn, and committed to professional development.
- Ability to manage time effectively and work independently.
- Passion for technology and a desire to build a career in cloud operations.
- Previous IT support experience or personal projects involving technology are beneficial.
This advertiser has chosen not to accept applicants from your region.
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