2 Remote Lead Field Operations Technician jobs in whatjobs
Remote Lead Field Operations Technician
Posted 20 days ago
Job Viewed
Job Description
We are seeking a highly skilled and experienced Lead Field Operations Technician for a completely remote position. This role is crucial for overseeing and executing on-site installation, maintenance, and repair operations across various client locations. You will be responsible for leading a team of technicians, ensuring the highest standards of service delivery, and troubleshooting complex technical issues remotely. The ideal candidate possesses a strong technical background, excellent leadership capabilities, and the ability to manage distributed teams effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Provide remote technical leadership and guidance to field service technicians, ensuring successful execution of installation, maintenance, and repair tasks.
- Develop and implement standard operating procedures (SOPs) for field operations to ensure consistency and quality.
- Troubleshoot and diagnose complex technical issues reported by field technicians or clients, providing timely and effective solutions.
- Monitor the performance of field operations, identifying areas for improvement and implementing corrective actions.
- Manage the scheduling and deployment of field technicians, optimizing resource allocation based on project needs and geographical distribution.
- Conduct remote training sessions for technicians on new equipment, procedures, and safety protocols.
- Ensure all field operations comply with safety regulations, company policies, and client requirements.
- Maintain accurate records of all service calls, maintenance activities, and repair work performed, utilizing company's management systems.
- Liaise with clients to address concerns, provide updates, and ensure high levels of customer satisfaction.
- Identify opportunities for proactive maintenance and service enhancements to minimize downtime and operational disruptions.
- Contribute to the continuous improvement of field service processes and documentation.
- Evaluate and recommend tools, equipment, and technologies to enhance field operations efficiency and effectiveness.
Qualifications:
- Diploma or Bachelor's degree in Engineering (Electrical, Mechanical, Electronics) or a related technical field.
- A minimum of 6 years of hands-on experience in installation, maintenance, and repair of complex systems, with at least 2 years in a leadership or supervisory role.
- Proven ability to troubleshoot and resolve technical issues remotely.
- Strong understanding of field operations management, logistics, and technician scheduling.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency with diagnostic tools, testing equipment, and remote support technologies.
- Experience with CMMS (Computerized Maintenance Management Systems) or similar software.
- Ability to manage and motivate a remote team effectively.
- Strong commitment to safety and quality standards.
- Excellent organizational skills and the ability to manage multiple priorities in a fast-paced environment.
- Familiarity with IT infrastructure and network troubleshooting is a plus.
This advertiser has chosen not to accept applicants from your region.
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Remote Lead Field Operations Technician
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking a seasoned and highly organized Lead Field Operations Technician to manage and oversee on-site installation and maintenance activities from a remote capacity. This is a pivotal, fully remote role that requires exceptional coordination, problem-solving, and technical skills. You will be responsible for directing field teams, ensuring adherence to safety and quality standards, and troubleshooting complex operational issues through remote guidance. Your leadership will be critical in maintaining the smooth operation of deployed systems and ensuring client satisfaction.
Key Responsibilities include:
Qualifications:
Key Responsibilities include:
- Provide remote leadership and technical guidance to field installation and maintenance teams.
- Develop and implement efficient operational procedures and best practices for field service delivery.
- Monitor the progress of on-site operations, identify potential roadblocks, and implement proactive solutions.
- Conduct remote troubleshooting of equipment failures and operational issues, providing clear instructions to on-site personnel.
- Ensure all field activities comply with safety regulations, company policies, and industry standards.
- Manage inventory and resource allocation for field operations to optimize efficiency.
- Liaise with clients to understand their needs, provide updates, and address concerns.
- Train and mentor field technicians, fostering skill development and adherence to best practices.
- Analyze operational data to identify areas for improvement in efficiency, cost reduction, and service quality.
- Maintain accurate records of all field operations, including installations, repairs, and maintenance activities.
- Collaborate with engineering and support teams to resolve complex technical challenges.
Qualifications:
- A minimum of 7 years of experience in installation, maintenance, or field operations, with at least 3 years in a leadership or supervisory role.
- Strong technical aptitude and a deep understanding of installation and maintenance processes for complex systems.
- Proven ability to manage and motivate remote teams effectively.
- Excellent problem-solving and decision-making skills.
- Strong communication, interpersonal, and organizational skills.
- Proficiency with remote collaboration tools, ticketing systems, and operational software.
- Ability to interpret technical drawings, schematics, and manuals.
- Familiarity with safety protocols and compliance requirements in relevant industries.
- A relevant technical certification or degree is a plus.
- Demonstrated ability to work independently and manage responsibilities in a remote setting.
This advertiser has chosen not to accept applicants from your region.
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