1,145 Legal Teams jobs in Kenya

• Managing and optimizing executive calendars, scheduling meetings, and coordinating travel arrangements.
• Preparing agendas, meeting materials, and taking minutes for key executive meetings.
• Conducting research and compiling information for reports, presentations, and decision-making processes.
• Serving as a primary point of contact for internal and external stakeholders, filtering communications effectively.
• Anticipating the needs of the executives and proactively addressing them to ensure smooth operations.
• Project managing various initiatives, tracking progress, and ensuring deadlines are met.
• Streamlining administrative processes and implementing efficiency improvements within the executive office.
• Drafting professional correspondence, emails, and internal communications.
• Assisting with the preparation of budgets and expense reports.
• Onboarding new team members by providing necessary administrative support.
• Maintaining confidentiality and discretion in handling sensitive information.
• Coordinating team events, offsites, and other special projects.
• Developing and maintaining organized filing systems, both digital and physical.
• Acting as a proxy for executives in certain communications and decisions as delegated.
• Supporting the executive team in strategic planning and execution.

• Develop and implement corporate sustainability strategies and roadmaps.
• Conduct ESG assessments and gap analyses for client organizations.
• Advise clients on integrating sustainability principles into their business operations and value chains.
• Develop key performance indicators (KPIs) and reporting mechanisms for sustainability initiatives.
• Research and stay current on global sustainability trends, regulations, and best practices.
• Facilitate workshops and stakeholder consultations remotely to gather insights and build consensus.
• Prepare comprehensive reports and presentations on sustainability performance and recommendations.
• Identify opportunities for clients to improve environmental impact, social responsibility, and corporate governance.
• Collaborate with cross-functional teams to integrate sustainability across business units.
• Assist clients in meeting reporting requirements for sustainability frameworks (e.g., GRI, SASB).

• Master's degree in Environmental Science, Business Administration, Sustainability, or a related field.
• 7+ years of experience in sustainability consulting, corporate social responsibility, or ESG strategy development.
• In-depth knowledge of sustainability frameworks, reporting standards, and environmental regulations.
• Proven experience in developing and implementing sustainability strategies for diverse industries.
• Strong analytical, research, and problem-solving skills.
• Excellent communication, presentation, and facilitation skills.
• Ability to build strong client relationships and influence stakeholders at all levels.
• Demonstrated ability to work independently and manage multiple projects in a remote environment.
• Experience with life cycle assessments or carbon footprint analysis is a plus.

• Lead the architectural design and evolution of optical transport and IP/MPLS networks.
• Develop network strategies and roadmaps to meet growing capacity and service demands.
• Define network requirements and technical specifications for new deployments and upgrades.
• Evaluate and select appropriate network hardware and software technologies.
• Create detailed network designs, including logical and physical topologies, routing schemes, and QoS policies.
• Collaborate with engineering and operations teams to ensure successful implementation and integration of network designs.
• Conduct network performance analysis, capacity planning, and root cause analysis for network issues.
• Stay abreast of emerging technologies and industry trends in optical networking, IP routing, and software-defined networking (SDN).
• Provide technical leadership and mentorship to network engineering teams.
• Ensure network designs adhere to security best practices and compliance standards.

• Lead, train, and mentor a remote team of customer service representatives providing technical support.
• Monitor team performance, identify areas for improvement, and implement coaching strategies.
• Handle escalated customer issues and provide expert-level technical troubleshooting.
• Develop and maintain comprehensive knowledge base articles and support documentation.
• Ensure adherence to service level agreements (SLAs) and quality standards.
• Analyze customer feedback and support trends to identify opportunities for service enhancement.
• Collaborate with other departments to resolve complex customer issues and product feedback.
• Manage team schedules and ensure adequate coverage to meet customer demand.
• Contribute to the development and implementation of customer service policies and procedures.
• Foster a positive and productive team environment that promotes collaboration and continuous learning.

• Lead and manage a remote team of customer service representatives.
• Oversee daily support operations and ensure efficient ticket management.
• Provide training, coaching, and performance feedback to team members.
• Develop and implement strategies to improve customer satisfaction and retention.
• Monitor key performance indicators (KPIs) and generate regular reports.
• Handle escalated customer issues and provide timely resolutions.
• Collaborate with other departments to address customer needs and product feedback.
• Maintain a high level of product knowledge and technical expertise.
• Foster a positive and supportive team environment.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role.
• Proven experience in managing remote teams.
• Strong understanding of customer service principles and best practices.
• Experience with technical support for software products is highly desirable.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Proficiency in CRM software and helpdesk ticketing systems.
• Ability to analyze data and identify actionable insights.
• Self-motivated, organized, and able to thrive in a remote work environment.

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 3-5 years of experience in customer service or technical support, with at least 1-2 years in a leadership or supervisory role.
• Proven ability to lead, motivate, and develop a customer support team.
• Strong technical aptitude and experience with troubleshooting common software and hardware issues.
• Proficiency in CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Excellent communication, problem-solving, and conflict-resolution skills.
• Ability to analyze performance metrics and implement improvement strategies.
• Customer-centric mindset with a passion for delivering outstanding service.
• Experience working within the Kisumu, Kisumu, KE service industry is highly preferred.

• Leading, mentoring, and managing a team of remote customer support representatives.
• Monitoring team performance, setting individual and team goals, and conducting regular performance reviews.
• Ensuring timely and effective resolution of customer inquiries and technical issues via phone, email, and chat.
• Developing and implementing strategies to improve customer satisfaction and loyalty.
• Handling escalated customer complaints and complex technical support cases.
• Training new hires and providing ongoing coaching and development to existing team members.
• Analyzing support data and metrics to identify trends and opportunities for process improvement.
• Collaborating with other departments to resolve customer issues and improve product/service offerings.
• Maintaining up-to-date knowledge of products, services, and support tools.
• Championing a positive and customer-centric team culture in a remote environment.

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent work experience.
• Minimum of 4 years of experience in customer service or technical support, with at least 2 years in a team lead or supervisory role.
• Proven experience managing and motivating remote teams.
• Strong understanding of customer service principles, metrics (e.g., CSAT, NPS, FCR), and CRM systems.
• Excellent problem-solving, conflict resolution, and de-escalation skills.
• Exceptional communication, interpersonal, and active listening skills.
• Proficiency in helpdesk software and remote collaboration tools.
• Ability to work independently, manage time effectively, and maintain high productivity in a remote setting.

• Lead, mentor, and coach a team of remote customer support agents to achieve performance goals.
• Monitor team performance metrics, including response times, resolution rates, and customer satisfaction scores.
• Provide ongoing training and development to team members to enhance their skills and product knowledge.
• Handle escalated customer issues and provide advanced technical support when necessary.
• Develop and implement strategies to improve customer service processes and efficiency.
• Ensure adherence to company policies and procedures by the support team.
• Collaborate with other departments (e.g., product, engineering) to resolve complex customer issues and provide feedback.
• Recruit, onboard, and train new customer support representatives.
• Create and maintain documentation, FAQs, and knowledge base articles for internal and external use.
• Foster a positive and collaborative team environment, even in a remote setting.
• Analyze customer feedback and support trends to identify areas for service improvement.
• Prepare regular performance reports for management.

• Proven experience (5+ years) in customer service, with at least 2 years in a supervisory or team lead role.
• Experience managing a remote or distributed team is essential.
• Strong understanding of customer service principles and best practices.
• Excellent leadership, coaching, and motivational skills.
• Exceptional communication, interpersonal, and problem-solving abilities.
• Technical aptitude and ability to quickly learn new software and systems.
• Proficiency in using customer relationship management (CRM) software and helpdesk tools.
• Ability to handle stressful situations and de-escalate customer conflicts effectively.
• Strong organizational and time management skills.
• High school diploma or equivalent; a degree in a related field is a plus.
• Must have a reliable internet connection and a quiet workspace conducive to remote work.

Company Description

Refugee Legal Networks is a non-profit organization based in Kenya, registered under the Companies Act 2015 and accredited by the Law Society of Kenya. We work with refugees, asylum seekers, and related organizations to address their challenges through legal aid, advocacy, research, and empowerment programs. Our efforts include public interest litigation and providing civil and criminal representation on a pro bono basis. Our mission is to support and empower refugees and asylum seekers at both local and national levels.

Role Description

This is a full-time on-premise role for a Law Firm and NGO Receptionist located in Nairobi County, Kenya. The Receptionist will be responsible for managing incoming calls, greeting visitors, and performing clerical duties. Additional responsibilities include providing excellent customer service and ensuring effective communication within the office.

Qualifications

• Proficient in Phone Etiquette and Receptionist Duties
• Strong Clerical and Computer Basic Skills
• Excellent Communication and Customer Service skills
• Ability to manage multiple tasks and prioritize workloads
• Relevant experience in a legal or non-profit setting is a plus
• College diploma or equivalent; additional qualifications are an advantage